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Reviews of Ocean Reef Suites, South Beach

3 out of 5
Ocean Reef Suites, South Beach
1130 Collins Avenue, Miami Beach, FL

Reviews

7.8

Good

Rating 10 - Excellent. 366 out of 1001 reviews" "
Rating 8 - Good. 331 out of 1001 reviews" "
Rating 6 - Okay. 179 out of 1001 reviews" "
Rating 4 - Poor. 66 out of 1001 reviews" "
Rating 2 - Terrible. 59 out of 1001 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Phillip

Great area
Stayed 4 nights in Apr 2024
Response from GM on Apr 21, 2024
Thanks for your visit!

8/10 Good

Christina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great but I don’t like that it doesn’t have an elevator and it was very noisy at night.
Stayed 4 nights in Apr 2024
Response from GM on Apr 20, 2024
Thank you for your feedback.

10/10 Excellent

Seethaa

Liked: Cleanliness, staff & service
Stayed 4 nights in Apr 2024
Response from GM on Apr 20, 2024
Thank you for your feedback.

6/10 Okay

Rachelle

Stayed 1 night in Apr 2024
Response from GM on Apr 19, 2024
Thanks for your visit!

10/10 Excellent

Nataliia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from GM on Apr 15, 2024
Thank you for your feedback

10/10 Excellent

Marek

Liked: Cleanliness, staff & service, property conditions & facilities
Close distance to beach
Stayed 4 nights in Mar 2024
Response from GM on Apr 13, 2024
Thank you for staying with us! We hope to see you again soon

10/10 Excellent

Stephen, CRESSKILL

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and great staff. Will come back with my family again.
Stayed 4 nights in Apr 2024
Response from GM on Apr 11, 2024
Thank you for yopur visit! hope see you again soon!

8/10 Good

Christina, Port Townsend

Traveled with family
Liked: Cleanliness, staff & service
You really should have sn ice machine or at least provide ice making tray for the freezer. Yoy could just get dollar store ones and charge if broken or lost. I know you can go buy a big bag of ice but there would be no place to keep it as rhe freezer is very tiny. That being said the staff was extremely freindly and very accomidating to our early arrival and 40 min late check out.
Stayed 1 night in Apr 2024
Response from GM on Apr 11, 2024
Thank you for coming! hope see you again!

8/10 Good

Andre

Liked: Cleanliness, staff & service
Need better breakfast for the price
Stayed 3 nights in Mar 2024
Response from GM on Apr 2, 2024
Dear Andre, thank you for leaving us your opinion, we are pleased to know that you enjoyed your stay and we will certainly take your comments into account to improve our service so that your next stay is even better.

6/10 Okay

Saravanakumar

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Property is near to beach and shops. They offered two chairs in beach. This is old property and could be little spacious.
Stayed 6 nights in Mar 2024
Response from GM on Mar 25, 2024
Thank you Saravanakumar for sharing your rating! We hope to welcome you again very soon!

4/10 Poor

Anna

Traveled with family
Disliked: Cleanliness
Room was not clean. Older property. One night was ok but wouldn’t stay there again. Overpriced.
Stayed 1 night in Mar 2024
Response from GM on Mar 15, 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Waseem

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad experience, I wouldn’t recommend
Stayed 3 nights in Mar 2024
Response from Front desk on Mar 12, 2024
We have reviewed your case and we see that you never arrived at the hotel, the reservation was canceled by you

10/10 Excellent

Ahmad Masood

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from GM on Mar 7, 2024
Thank you Ahmad for sharing your rating! We hope to welcome you again very soon!

2/10 Terrible

Efreida

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They just placed me in a room that I did not pay for. Said that they were upgrading my room, but put me in a handicap assessable room. Refused to accommodate what I paid for. Charge you for towels. Breakfast was horrible. No elevator. I had to walk two flights of stairs to get to my room. Overall, worst experience ever.
Stayed 3 nights in Mar 2024
Response from Guest relations services on Mar 7, 2024
Thank you for your review. You made a reservation for a Queen Studio with sofabed, however we complimentary upgraded you to a Queen Suite with sofabed ADA. By the time you complained about the room, the hotel was 100% occupied and in good faith we offered to change your room the next day, and we did change you not to a AStudio but to a regular Queen Suite, another upgrade, before moving you to the Suite we asked you if will be ok to place you on the second floor since there is no elevator in our Art Deco property and you expressed no problem as long as it had a bath tub, Even our staff carried your luggages for you for the inconvenience. It was only a flight of stairs.

10/10 Excellent

Rich

Liked: Cleanliness, staff & service, property conditions & facilities
Right there on Collins in center of activity, dining and a block from Ocean Drive activity/madness. Be sure you enter precise address in your navigator, otherwise you are led a half block away in alley
Stayed 1 night in Feb 2024
Response from GM on Feb 27, 2024
Thank you Rich for sharing your rating! We hope to welcome you again very soon!

10/10 Excellent

Ray

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location is amazing. Parking is amazing and a smooth process. This is a must book for a couple getaway.
Stayed 1 night in Feb 2024
Response from GM on Feb 24, 2024
Thank you Ray for leaving us your opinion, we are very happy to know that our guests enjoy both our hotel and all our services. We would love for you to have the opportunity to visit us again soon.

10/10 Excellent

Amie

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I are frequent visitors to Miami Beach and this was our first time staying at Ocean Reef Suites. The hotel was well kept, the rooms were a great size, the staff was friendly, we loved the beach chairs that were included at the beach, and the coffee and breakfast in the morning was a plus. It was a quiet location as well. Most places we've stayed at have music bumping all hours of the night into the morning, which is expected in Miami Beach, so we were pleasantly surprised at how quiet it was here. Great for sleeping. You can also request a hot plate to cook on which was such a great thing to have as well. The only grievances I have are that I wish there were coffee mugs in the room for coffee or tea. They provide you a coffee maker, but no mugs, you have to go to the lobby and use the tiny paper cups they put out. Lastly, the hot water didn't always work. My husband and I were able to work around this because we're early risers and go to dinner earlier than most, but during peak hours, forget about having hot water. Overall, we thoroughly enjoyed our stay and would definitely stay here again.
Stayed 3 nights in Feb 2024
Response from GM on Feb 19, 2024
Thank you very much Amie for such a detailed review. We are glad to know that you enjoyed your stay and the tranquility and services of the hotel. We apologize for the inconvenience you had with the hot water and we are currently verifying that it could have happened that it was not working. We hope to have you back soon!

8/10 Good

Christopher Blaise, Wilmington

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very courtesy staff
Stayed 3 nights in Feb 2024
Response from GM on Feb 19, 2024
Thank you very much Christopher for your evaluation. We were proud to know that our staff was very cordial. We hope you visit us again soon.

10/10 Excellent

Sabrina

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Small comfortable secure staff with friendly staff
Stayed 1 night in Jan 2024
Response from GM on Jan 29, 2024
Thank you Sabrina for staying with us, it makes us very happy to read your comment, we are glad that our team has provided a good service. We hope to welcome you again very soon!

10/10 Excellent

Oddmund

Stayed 6 nights in Jan 2024
Response from Guest relations services on Jan 23, 2024
Thank you very much! Come back soon!

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Room comfort
The place had a good location, but the place itself was a bit run down. The bathroom had poor ventilation, toilet also struggled to flush. Beds were terribly uncomfortable, but the place offered breakfast in the lobby and had a dining table in the room for you to eat.
Stayed 1 night in Jan 2024
Response from GM on Jan 20, 2024
We are sorry that you are not satisfied; We will work hard to solve the problem you experienced. . Thanks for letting us know. We hope that beyond what you mention you can give us a new opportunity and choose to stay with us again on your next visit to the city.

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
The property and staff were great. It was really close to the beach. Miami area there wasnt the greatest.
Stayed 1 night in Jan 2024
Response from Guest Services on Jan 17, 2024
Thank you Dan for choosing us! We hope to see you again.

2/10 Terrible

Lasse

Stayed 4 nights in Dec 2023
Response from Guest Services on Jan 17, 2024
Thank you Lasse for your stay.

10/10 Excellent

Ilona

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Management on Jan 13, 2024
Thank you for your feedback!

10/10 Excellent

Pushkar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Dec 2023
Response from Management on Jan 13, 2024
Thank you for your review!

2/10 Terrible

Leysan

Stayed 1 night in Dec 2023
Response from Front Desk Services on Jan 13, 2024
Thank you

6/10 Okay

Carlos Daniel

Traveled with partner
Servicio de parking caro y con mucha demora
Stayed 2 nights in Dec 2023
Response from Guest Services on Dec 23, 2023
Gracias Carlos por hopsedarse con nosotros.

8/10 Good

Alexandre

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is good and in a top location. If you want to go to South Beach and the bars in the area, this hotel is perfect. There are a few downsides, though: air-conditioners are noisy and the area itself is noisy. You might need earplugs if you can't stand noise when you sleep. Apart from that, staff was super friendly and helpful, the valet parking service was excellent and hotel had all the amenities needed.
Stayed 3 nights in Dec 2023
Response from Guest Services on Dec 23, 2023
Thank you Alexandre for your stay with us!

4/10 Poor

Adelia

Stayed 3 nights in Dec 2023
Response from Guest Services on Jan 17, 2024
Thank you Adelia for your visit

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Services on Dec 23, 2023
Thank you Derek for staying with us.

2/10 Terrible

Marcio Alexandre

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
3 Stars for the Location, but the rest is 1 star. I won't return nor recommend. We were 3 couples and we got 3 suites. All bad smell and gave us allergie. The tub was clogged and I advised the front desk, nothing was done.
Stayed 3 nights in Dec 2023
Response from Guest Services on Dec 23, 2023
We are sorry that your stay was not pleasant. The bathtub was fixed the same day that you advised. Thank you for your visit.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Great location close walk to the Beach and Convention center area. Rooms were clean and the staff friendly.
Stayed 6 nights in Dec 2023
Response from Guest Services on Dec 23, 2023
Great! Thank you for your stay with us.

10/10 Excellent

Michael

Stayed 6 nights in Nov 2023
Response from Front Desk Services on Jan 13, 2024
Thank you Michael for staying with us

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Front desk upgraded my room after I arrived and saw that it was not the room I was expecting. Very helpful. Older hotel but remodeled rooms . Close to the beach in a lively neighborhood with art deco styling.
Stayed 1 night in Dec 2023
Response from Front Desk Services on Dec 23, 2023
Thank you for staying with us.

6/10 Okay

Anthony

Traveled with group, Traveled with partner
Liked: Staff & service, amenities
Check in was great, thier small free buffet beakfast was fair. The 2nd bed in the suite was a futon so not conformable and we did capture a 2in long cockroach in our room but i guess being from places with out cockroaches this is worse for us.
Stayed 2 nights in Nov 2023
Response from Front Desk Services on Nov 12, 2023
Thank you Antonio for your stay! Our staff took immediate action on the incident and you were compensated for what happened.

8/10 Good

Keith

Stayed 5 nights in Nov 2023
Response from Front Desk Services on Nov 12, 2023
Thank you Keith for staying with us!

10/10 Excellent

Nerijus

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from Front Desk Services on Nov 12, 2023
Thank you for choosing us! We hope to see you again

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A relaxing time
Very much enjoyed my time at Ocean Reef Suites. Room was very spacious and functional for the stay. Liked the fact they had complimentary beach chairs through the room reservation. Only not got thing was there was a strong sewer smell at times. Not sure if an open line being worked on. Would sty there again
Stayed 5 nights in Oct 2023
Response from Front Desk Services on Nov 12, 2023
Thank you Sean! You are always welcome! We hope you visit us again soon.

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff worked with us on early check in and early check out.
Stayed 1 night in Oct 2023
Response from Front Desk Services on Nov 12, 2023
Thank you John, was a pleasure for us your visit!

10/10 Excellent

Sandra

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed four nights. Housekeeping kept our room so clean daily, beds made, clean towels. Spacious room. Loved the fact they provided 2 beach lounge chairs. A couple of blocks to the area where they provide the beach chairs. Fruit, waffles, cereal, bagels, toast for breakfast. Enjoyed my stay at Ocean Reef Suites at South Beach.
Stayed 4 nights in Oct 2023
Response from Front Desk Services on Nov 12, 2023
We are happy to know that we have met your expectations! We hope you visit us again

10/10 Excellent

Jennifer

Stayed 1 night in Oct 2023
Response from Front Desk Services on Nov 12, 2023
A great 10 for your visit! We hope to see you again soon!

6/10 Okay

Eirik

Stayed 3 nights in Oct 2023
Response from Front Desk Services on Nov 12, 2023
Thank you for staying with us!

10/10 Excellent

Diva

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay and close to the restaurant
Stayed 1 night in Sep 2023
Response from Guest relations services on Oct 24, 2023
Thank you very much Diva!

10/10 Excellent

Samia, Dobbs Ferry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was attentive, helpful, and approachable. Room was clean and breakfast is exactly what you need to start the day. Hotel location is great, close to everything and complimentary beach chairs and towels were definitely a plus.
Stayed 3 nights in Sep 2023
Response from Front Desk Services on Sep 27, 2023
Thank you Samia, we hope to see you again!

10/10 Excellent

Asim

Stayed 4 nights in Sep 2023
Response from Front Desk Services on Sep 27, 2023
Thank you for staying with us!

8/10 Good

Maria, tampa

Traveled with family and small children, Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
I didnt like the no parking it was advertised on the properties rental list that there was parking on site but in true reality there was none and had to pay for valet parking which was $35.00 per day Plus after paying a complete payment online for the hotel room once we reached the hotel We had to pay a surprise $100.00 security which wasn't never mention upon Renting and paying for hotel room This was not right at all Breakfast was another issue for people like myself which I have diabetes Everything was sugar bread 🍞 jelly waffles syrup not good no hot breakfast at all. The a/c units are on bottom of windows which doesnt throw cool air Truly hot at night But everything else was pretty much okay and truly thanks to my higher power god thank you
Stayed 1 night in Sep 2023
Response from Front Desk Services on Sep 27, 2023
We do not advertise parking on site, the UD 100 is an incidental deposit which is a guarantee and is released at the time of check out if not used, thank you for your visit!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Property conditions & facilities, room comfort
Great place to stay
Excellent hotel, very nice and convenient. Extremely good service and the rooms are very nice. Next time we will stay back again. Thanks GONZALO !!
Stayed 1 night in Sep 2023
Response from Front Desk Services on Sep 27, 2023
We really appreciate your visit! Thank you for staying with us!

6/10 Okay

Emily

Stayed 2 nights in Sep 2023
Response from Front Desk Services on Sep 27, 2023
Thank you Emily for staying with us

8/10 Good

Andreia Cristina

Stayed 4 nights in Sep 2023
Response from Guest Relations Services on Sep 15, 2023
Muito Obrigado Andreina!

10/10 Excellent

Angel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent service, clean and very nice place.
Stayed 1 night in Sep 2023
Response from Guest relations services on Sep 9, 2023
Thank you very much Angel! Looking forward to accommodate you again soon.