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Reviews of Silver Sands Beach Resort

2.5 out of 5
Silver Sands Beach Resort
301 Ocean Drive, Key Biscayne, FL

Reviews

7.6

Good

Rating 10 - Excellent. 262 out of 746 reviews" "
Rating 8 - Good. 242 out of 746 reviews" "
Rating 6 - Okay. 118 out of 746 reviews" "
Rating 4 - Poor. 62 out of 746 reviews" "
Rating 2 - Terrible. 62 out of 746 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Walter

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to the beautiful beach and pool. Paradise!
Stayed 2 nights in May 2024
Response from J Perez. on May 10, 2024
Thank you for your feedback.

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Antonio on May 6, 2024
We are delighted to note that you had a pleasant experience on your stay with us; and appreciate your valuable feedback on our property.

6/10 Okay

Sonia Cruz, Coral Gables

Disliked: Cleanliness, property conditions & facilities
Room and showers need a throrough cleaning . Some things were not working properly. Doors and wi does need maintenance.
Stayed 5 nights in Apr 2024
Response from J Perez. on May 2, 2024
Thank you for your feedback.

2/10 Terrible

Daniel

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This property is from the 50s. Not updated and an "hourly" rate kind of place. We paid before we knew and it was already 7 pm with a 90 year old mother. I think workers . . construction on Key Byscaine wlive here monthly. Take it off the site guys!!
Stayed 1 night in May 2024
Response from J Perez. on May 2, 2024
Thank you for feedback.

10/10 Excellent

Ryoko

Stayed 1 night in Apr 2024
Response from Antonio on Apr 28, 2024
We are delighted to note that you had a pleasant experience on your stay with us; and appreciate your valuable feedback on our property.

8/10 Good

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
This is obviously an old property but very clean in the rooms as well as the grounds. Pool was great! Air conditioning was cold! We would stay here again:-)
Stayed 1 night in Apr 2024
Response from J Perez. on Apr 23, 2024
Thank you for your feedback.

10/10 Excellent

SOFIA

Stayed 1 night in Apr 2024
Response from Antonio on May 7, 2024
We are delighted to note that you had a pleasant experience on your stay with us; and appreciate your valuable feedback on our property.

8/10 Good

Bibi Sana

Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Overall, my stay at the hotel was pleasant, although I must note that the cleanliness of the bedsheets left something to be desired. While they appeared to have been washed, there were noticeable stains and spots that persisted, suggesting that they may be in need of renewal. However, I commend the hotel for its cleanliness in other areas, and I appreciated the safe and friendly atmosphere of the surrounding area.
Stayed 2 nights in Mar 2024
Response from Antonio on Apr 7, 2024
Thank you for your feedback.

8/10 Good

John

Liked: Staff & service
Great location. A bit of cleanliness would’ve been good.
Stayed 3 nights in Mar 2024
Response from Antonio on Apr 1, 2024
Thank you for your feedback.

10/10 Excellent

Adrian, Jupiter

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Excelent staff ,
Stayed 3 nights in Mar 2024
Response from Juan M on Mar 29, 2024
Thank you for your feedback.

8/10 Good

Tamara

Traveled with family
Liked: Cleanliness, staff & service, amenities
Little run down and the beds weren’t very comfortable but the pool area was lovely and the beach was right there. Would stay again.
Stayed 1 night in Mar 2024
Response from Antonio on Mar 26, 2024
Thank you for your feedback.

8/10 Good

Aura

Traveled with family
Liked: Cleanliness, staff & service, amenities
The staff was very nice and accommodating. The location was great and we enjoyed the clean beach at the end of the path. The pool was closed 1 of the day during our stay (and of course it was the only day we wanted to use it). The overall property is a bit outdated and the room need some TLC. The beds and pillows were old and definitely could use new material. Other than that, it was nice.
Stayed 3 nights in Mar 2024
Response from Antonio on Mar 24, 2024
Thank you for your feedback.

8/10 Good

Eric

Traveled with family
Liked: Cleanliness, staff & service
Nice quiet hotel
Stayed 2 nights in Mar 2024
Response from Antonio on Mar 18, 2024
We are delighted to note that you had a pleasant experience on your stay with us; and appreciate your valuable feedback on our property.

10/10 Excellent

Shatara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach access directly behind the property, large pool, and walking distance to gorceries and dining options.
Stayed 1 night in Mar 2024
Response from Antonio on Mar 18, 2024
We are delighted to note that you had a pleasant experience on your stay with us; and appreciate your valuable feedback on our property.

8/10 Good

Anton

Liked: Cleanliness, staff & service
The hotel location was 2 minutes away from the beach. Will recommend to my family and friends
Stayed 3 nights in Mar 2024
Response from Antonio on Mar 9, 2024
Thank you for your feedback.

6/10 Okay

Barbara, Castle Rock

Liked: Staff & service
The floor in the unit should be replaced since it is stained in many places.
Stayed 1 night in Mar 2024
Response from J Perez. on Mar 6, 2024
Thank you for your feedback.

6/10 Okay

Barbara, Castle Rock

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Juan P on Mar 6, 2024
Thank you for your feedback.

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a hidden gem. Quiet and right on the beach. Yes, the rooms are dated, but if you are ok to overlook that, it’s affordable and a great beachside location. Book a cabin or courtyard view.
Stayed 1 night in Feb 2024
Response from Juan M on Feb 16, 2024
Thank you for your feedback.

4/10 Poor

Verified traveler

Business traveler
Disliked: Property conditions & facilities, room comfort
Meh
The hotel is in a prime location but it is extremely run down. Very old and not updated. Clean but not comfortable. The only great thing is that it has direct beach access which is great.
Stayed 1 night in Jan 2024
Response from Antonio on Feb 12, 2024
Thank you for your feedback.

10/10 Excellent

James, Sarasota

Stayed 1 night in Feb 2024
Response from Antonio on Mar 21, 2024
Thank you for your feedback.

6/10 Okay

Sandra

Traveled with family
Friendly staff, clean room but very dated especially bathroom
Stayed 1 night in Feb 2024
Response from J Perez. on Feb 5, 2024
Thank you for your feedback.

6/10 Okay

William

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Antonio on Jan 31, 2024
Thank you for your feedback.

10/10 Excellent

Kristin

Liked: Cleanliness, property conditions & facilities
Location.
Stayed 2 nights in Jan 2024
Response from Antonio on Jan 27, 2024
We are delighted to note that you had a pleasant experience on your stay with us, and we appreciate your valuable feedback on our property.

4/10 Poor

Marc

Traveled with partner
I’ve stayed at this property before - this was very disappointing time. The property is very rundown now. Definitely needs improvements. When we arrived at our room, the doorhandle was broken. Coming off. We got maintenance to secure it. However, it never felt like the door would lock. Same thing for the inside windows. They did not lock. Ground floor. As the afternoon went by, we noticed we had people next to us in the adjacent room. By sunset, their dogs wouldn’t stop barking. They barked into the evening when we finally went and asked for a new room or what could be done. The man at the front desk told me it was a service dog. We have experience with service dogs as we have one in our family. We have been to service dog training. I don’t know service dogs that bark nonstop. With that said we did move to a new room. it was later in the evening and by this point we went straight to bed. When I woke in the morning to take a shower, I discovered there was blood or dried poop in the shower. I am not sure which one because I did not get close to it. When I went to tell the man at the front desk, he apologized, but really did not seem to care. He left it to me to clean. He never sent somebody over to clean it and did not come to look at it himself. It was almost as if he didn’t believe me or thought that maybe I was trying to pull some scam on him. Again, a very disappointing stay. I’m not sure we will ever be back.
Stayed 1 night in Jan 2024
Response from Juan P on Jan 20, 2024
Thank you for your feedback.

6/10 Okay

Lisa

Traveled with family
Liked: Cleanliness, staff & service
Great choice if you looking for a basic no-frills property with great location that is steps to the beach. Our double pool view room had a table and chairs with umbrella right outside our door. We did not use the pool. Our room could use an update to the front door (warped sticky with wobbly door knob) and dated teal bathroom counter (too bad it wasn't replaced when the kitchen was done).
Response from Juan M on Jan 16, 2024
Thank you for your feedback.

8/10 Good

David

Disliked: Amenities
They sold the parking lot to a corporate film shoot and insisted i park in an inconvinient location to accomdate there lack of coordinating
Stayed 2 nights in Jan 2024
Response from Juan M on Jan 10, 2024
Thank you for your feedback.

8/10 Good

enrique

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from J Perez. on Jan 8, 2024
Thank you for your feedback.

10/10 Excellent

jillian

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Response from Antonio on Feb 11, 2024
We are delighted to note that you had a pleasant experience on your stay with us, and we appreciate your valuable feedback on our property.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Antonio on Nov 21, 2023
We are delighted to note that you had a pleasant experience on your stay with us, and we appreciate your valuable feedback on our property.

6/10 Okay

Verified traveler

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
decent place to stay for a short stay
I only stayed 2 nights to avoid traffic for a festival. The hotel staff in the lobby was kind. First day of my stay, my room was cleaned while I was out. Would of liked to have prior knowledge of this before they came in. Was not given a sign to hang outside to not have my room turned over. Felt uncomfortable since I had valuables in the room and the room had no safe. The hotel is a bit older, gives off Miami motel vibes. Ample parking. My room came with 2 full beds and a small kitchenette. The bed I slept in was hard as a rock, pillows didn’t have much fluff to them. My bathroom, had a full shower, great water pressure however one of my water nobs fell during my stay, which is made it nearly impossible to turn on the hot water. Wall unit a/c worked great in my room, and it was on a running when I arrived. Didn’t have much time to check out other amenities, however did pass through to the beach, saw that there was a decent sized pool, with chairs, and an easy to get to walk way to the beach.
Stayed 2 nights in Nov 2023
Response from Antonio on Nov 13, 2023
Thank you for your feedback. We'll address your comments to have them corrected.

6/10 Okay

Thay

Disliked: Property conditions & facilities
Close to the beach
Stayed 1 night in Nov 2023
Response from Antonio on Nov 10, 2023
We are delighted to note that you had a pleasant experience on your stay with us; and we appreciate your valuable feedback on our property.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Juan M on Oct 28, 2023
Thank you for your feedback.

8/10 Good

Darlene, Perkiomenville

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Property is very dated and old but if you want to get away from craziness of Miami and be right on the beach. It’s very reasonable. Had a kitchen, near restaurants and grocery store. Bill Baggs Cape State Park was nice and so was Crandon Park. Staff was nice.
Stayed 2 nights in Oct 2023
Response from Antonio on Oct 23, 2023
We are delighted to note that you had a pleasant experience on your stay with us; and we appreciate your valuable feedback on our property.

10/10 Excellent

Alison

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to shopping and steps to the beach. The pool was amazing as well. The housekeeping staff was incredibly helpful and kind. Thank you, Florence! Great deal for the money.
Stayed 2 nights in Sep 2023
Response from Juan M on Sep 18, 2023
Thank you for your feedback.

6/10 Okay

Fatima

Traveled with group
Liked: Staff & service
Stayed 2 nights in Aug 2023
Response from J Perez. on Aug 28, 2023
Thank you for your feedback.

10/10 Excellent

Timothy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
T-N-T Stay
There was a dog in the neighboring room that would start barking at 7AM. The same neighbor would play their TV loud until 11-11:30 AM. The room was dirty, the bathroom was dirty. The overall cleanliness was less than desirable. The grounds and resort was beautiful with a lot of potential. The rooms not only dirty but very dated. And dated would be ok if the furniture didn’t have stains on them too. Again, dirty.
Stayed 2 nights in Aug 2023
Response from Antonio on Aug 15, 2023
Thank you for staying with us and taking the time to share your thoughts. However, we apologize for the inconveniences you had and we'll look into your comments further.

10/10 Excellent

Suzanne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
While this property needs a bit of updating, it has great bones and I’m so glad they’ve preserved it and not allowed capitalism to tear it down and rebuild another giant, modern hotel. I felt like I jumped back in time, very picturesque.
Stayed 1 night in Jul 2023
Response from Antonio on Jul 19, 2023
We are delighted to note that you had a pleasant experience on your stay with us; and we appreciate your valuable feedback on our property.

8/10 Good

Marlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Antonio on Jul 19, 2023
We are delighted to note that you had a pleasant experience on your stay with us; and we appreciate your valuable feedback on our property.

10/10 Excellent

MAGRIFF

Stayed 7 nights in Jul 2023
Response from Antonio on Jul 19, 2023
We are delighted to note that you had a pleasant experience on your stay with us; and we appreciate your valuable feedback on our property.

8/10 Good

Dorothy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Retro but NICE!
Stayed 2 nights in Jun 2023
Response from Antonio on Jul 6, 2023
We are delighted to note that you had a pleasant experience on your stay with us; and appreciate your valuable feedback on our property.

8/10 Good

Katie

Traveled with family and small children
Liked: Staff & service
Staff extremely nice and helpful. It appears that they are in the process of some much-needed renovations, and I hope they are completed soon as the spot is a gem. It has direct access to the beach, but they also have a pool if it's more your speed. Simply needs some updating.
Stayed 4 nights in May 2023
Response from J Perez. on Jun 6, 2023
Thank you for your feedback.

10/10 Excellent

Jose

Traveled with family
Very nice hotel . The pool with loud and vulgar music . They should not allowed that . Not everyone have the same taste in music.
Stayed 1 night in May 2023
Response from J Perez. on Jun 2, 2023
Thank you for your feedback.

2/10 Terrible

Amelia

Traveled with family
Disliked: Cleanliness, property conditions & facilities
If you can go anywhere do so. When I walked in the bathroom there were bugs on the toilet paper and no hot water in the shower . The hot water knob actually didn’t move at all. The water from the sink barely ran.
Stayed 1 night in May 2023
Response from Antonio on May 28, 2023
Thank you for staying with us and taking the time to share your thoughts. However, we apologize we did not meet your expectations and we'll look into your comments further.

10/10 Excellent

Marjorie

Traveled with group
Liked: Cleanliness, staff & service
Antonio the guest service agent was very pleasant.
Stayed 1 night in May 2023
Response from Juan M on May 27, 2023
Thank you for your feedback.

8/10 Good

Ivan

Liked: Cleanliness, staff & service
This is a beautiful area, hotel needs updating. It’s unique atmosphere is awesome.
Stayed 1 night in May 2023
Response from Antonio on May 24, 2023
Thank you for your feedback.

10/10 Excellent

Edson

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Antonio on May 23, 2023
Thank you for your feedback.

4/10 Poor

Federico

Liked: Staff & service
Stayed 3 nights in May 2023
Response from Juan M on May 24, 2023
Thank you for your feedback.

10/10 Excellent

Samantha

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice & quiet, beach access.
Stayed 1 night in May 2023
Response from Juan M on May 23, 2023
Thank you for your feedback.

2/10 Terrible

Michael

Disliked: Cleanliness, property conditions & facilities
The room was dingy, and the furniture is breaking apart I have never been into a hotel that is so horrible.
Stayed 2 nights in May 2023
Response from Antonio on May 23, 2023
Thank you for your feedback

10/10 Excellent

Daniela

Traveled with family
Liked: Cleanliness, staff & service
Very clean. Nice pool. Close to the beach. Felt safe, easy to park. Will return.
Stayed 1 night in May 2023
Response from Antonio on May 21, 2023
Thank you for your feedback