Terrace/patio

Reviews of Sonesta Miami Airport

3.5 out of 5
Sonesta Miami Airport
950 NW LeJeune Road, Miami, FL

Reviews

8.2

Very Good

Rating 10 - Excellent. 499 out of 1000 reviews" "
Rating 8 - Good. 242 out of 1000 reviews" "
Rating 6 - Okay. 136 out of 1000 reviews" "
Rating 4 - Poor. 66 out of 1000 reviews" "
Rating 2 - Terrible. 57 out of 1000 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

briton

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Parking is 28 bucks a night. If you leave in the middle of the day it's 28 again just be aware. Hotel is nice otherwise
Stayed 1 night in May 2024
Response from Fran on May 20, 2024
Dear Briton: Thank you very much for your feedback, just wanted to bring to your attention,, the parking is not a charge each time you leave the property, unless you have not advised that you have a vehicle, so that your key can be programmed, we do hope should you stayed again please that would be the procedure..

4/10 Poor

Kurt

Traveled with partner
Disliked: Staff & service, property conditions & facilities
Perhaps the worst SONESTA hotel I have ever stayed in. Confusing layout of hotel, unhelpful staff. Just an all around unpleasant experience . On the plus side, the shower and water pressure were excellent. Overall this place tarnished my concept of the SONESTA brand.
Stayed 1 night in May 2024
Response from FRAN on May 20, 2024
Dear Kurt: Thank you very much for your feedback, we appreciate you taking the time to let us know of the issues, no sure about the layout issues, on another note about the unhelpful staff that will be definitely discuss as we are here to assist our guest in way possible,

6/10 Okay

Alided

Traveled with family
Liked: Cleanliness, property conditions & facilities
Some latinos in the front desk was unfriendly
Stayed 5 nights in May 2024
Response from Fran on May 20, 2024
Dear Alided: Thank you very much for your feedback we will share and discuss with team, have a great day

10/10 Excellent

Natanael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Fran on May 16, 2024
Dear Nathaniel: Thank you very much for your rating, althought you did not leave a comment, we appreciate you and your business

10/10 Excellent

Marie

Liked: Amenities, property conditions & facilities
Good for the purpose
Stayed 1 night in May 2024
Response from Fran on May 14, 2024
Dear Maria: Thak you for your rating, we appreciate you andyour business, and thank you for staying with us

4/10 Poor

Kirby, San Antonio

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Pool and work out room were under construction although nobody was working on it. We requested housekeeping and it was never done. Very disappointing.
Stayed 2 nights in May 2024
Response from Fran on May 14, 2024
Dear Kirby: Thank you very much for your feeback, first we apologized of not having housekeeping service, not sure where the ball drop but will investaigate. on another note yes the pool are aare been nenovated although you migh not have seen anyone work are been done and guest would not be able to use the deck. will be complete by june, sorry again for the inconvenience.

10/10 Excellent

lidia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Fran on May 14, 2024
Dear Lidia: Thank you very much for your rating, we appreciate you and your business. and thank you for staying with us.

10/10 Excellent

Sharon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, convenient and shuttle to airport
Stayed 1 night in May 2024
Response from Fran on May 20, 2024
Dear Sharon: Thank you very much for your feedback, we are glad to hear that your stay was quiet and convenient shuttle for the airport, we do hope to see you again should you be in town

10/10 Excellent

norman

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have very good beds, although the hotel feels a little tired
Stayed 1 night in May 2024
Response from Fran on May 11, 2024
Dear Norman: Thank you very much for your feedback, we are glad to hear that you like the comfort of the bed, and as you mentioned that the hotel looks tired, renovation coming soon June 2024

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a last minute reservation. I was able to check in early with a small fee which was a life saver. Brought my bags up for me and the staff was just very pleasant!
Stayed 1 night in May 2024
Response from Fran on May 11, 2024
Dear Amanda: We just wanted to thank you very much for your feedback, we do appreciate you and your business and hope to see you soon should you be in town

10/10 Excellent

Jose

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staying
Stayed 3 nights in Feb 2024
Response from Fran on May 11, 2024
Dear Jose: just wanted to say thank you very much for your feedback, we do appreciate you and your business

10/10 Excellent

Trina, Hyannis

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful very clean! Staff always helpful. Would definitely stay again!!
Stayed 3 nights in May 2024
Response from Fran on May 7, 2024
Dear Trina: Thank you very much for your feedback, we are happy to hear that the property was clean, as well as the staff were very helpful, we do hope to see you soon in the near future

8/10 Good

Doreen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast prices are too expensive…
Stayed 1 night in May 2024
Response from Fran on May 7, 2024
Dear Doreen: Thank you for your feedback, I see that u mentioned that breakfast is too expensive, there were options available, so hopefully should you stay with us again you can inquire at check in.

8/10 Good

Andrea

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Everything is ok for a hotel closer to the airport. It is convenient.
Stayed 1 night in May 2024
Response from Fran on May 7, 2024
Dear Andrea: Thank you very much for your feedback, we appreciate you and your business

10/10 Excellent

India

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and close to airport
Stayed 1 night in Feb 2024
Response from Fran on May 2, 2024
Dear India: Thank you very much for your feedback, we are very glad to hear that your stay was nice, as well as we are close to the airport, we do hope to see you soon should you be in the miami area

8/10 Good

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
It was recomended by a friend, I found it convenient, safe, shuttle bus service and close to the airport
Stayed 1 night in Apr 2024
Response from Fran on Apr 30, 2024
Dear Diane: Thank you very much for your feedback we appreciate you and your business, and hope to see you again in the near future

6/10 Okay

Subarna

Traveled with family and small children
Liked: Cleanliness, amenities
Room cleaning people did not clean room everyday and they don’t come to change bathroom towel even I requested, everything else was good.
Stayed 2 nights in Apr 2024
Response from Fra on Apr 26, 2024
Dear Subarna: Thank you very much for your feedback, we appreciate you taking the time to give us your feedback. you are correct we do not service rooms everyday unless requested, however we will investigat as to why your room request was never delivered, we are very sorry for the inconvenience and will definitely investiagate it

6/10 Okay

Marcus, El Dorado Hills

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It was freezing in our room They had to provide a portable heater because the climate control only blew cold air, and even after being turned off for over an hour it was freezing
Stayed 1 night in Apr 2024
Response from Sonesta Miami Airport staff on Apr 16, 2024
Dear Marcus,Thank you for bringing this to our attention. We apologize for the inconvenience you experienced with the temperature in your room. We will investigate the issue with the climate control to ensure it is functioning properly for future guests. Your feedback is valuable to us, and we appreciate your understanding. We hope to have the opportunity to welcome you back for a more comfortable stay.

6/10 Okay

Claudia, Shrewsbury

Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Fran on May 7, 2024
Dear Claudia: Thank you for your rating, although you did not leave a comment we appreciate you

10/10 Excellent

Elene

Stayed 1 night in Apr 2024
Response from Fran on May 7, 2024
Dear Elene: Thank you very much for your rating, although you did not leave a feedback we appreciate you very much

8/10 Good

Deborah

Traveled with family
Liked: Staff & service
Employees are excellent. However this hotel is in need of a remodel. The bathroom conditions are poor. No amount of cleaning can improve it. Otherwise it is conveniently located. They have a shuttle to the airport.
Stayed 2 nights in Apr 2024
Response from Fran on Apr 12, 2024
Dear Deborah: Thank you for taking the time to give us your feedback, we are happy to hear that the employees are excellent, and yes we will be renovation this coming June,, Thanks you for your business

8/10 Good

Tammy

Stayed 1 night in Mar 2024
Response from Fran on Apr 21, 2024
Dear Tammy; Thank you for your rating, although u did not leave any feedback, we do appreciate you and you business

8/10 Good

Diane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close proximity to airport. Perfectly comfortable place to stay. Room size was spacious. Staff were helpful. Breakfast is offered but $24 seems a steep price and there wasn’t an a la carte option. We arrived later in the evening and would have appreciated an evening dining option because there didn’t appear to be many options in the neighbourhood other than fast food.
Stayed 1 night in Mar 2024
Response from Fran on Mar 26, 2024
Dear Diane: Thank you very much for your feedback, we are very glad to hear that hotel stay was comfortable, we are also sorry that you did not have much dining options due to late arrival, but hopefully for future stays thing might be different

2/10 Terrible

Julian

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was a dump, but pictures of it made the place look like a Hilton or Sheraton range hotel. Much closer to Motel 8
Stayed 1 night in Mar 2024
Response from Fra on Mar 25, 2024
Dear Julian: Thank you very much

6/10 Okay

Brooke, Salt Lake City

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Fran on Mar 26, 2024
Dear Brooke: Thank you for your rating, although you did not leave a feedback, we very appreciate you.

8/10 Good

Bonnieva

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Fran on Mar 26, 2024
Dear Bonnieva: Thank you for your rating even though you did not leave a message we appreciate you.

8/10 Good

Mario

Traveled with group
Liked: Cleanliness, staff & service, amenities
Hotel was very close to airport and good for a night layover. Cleaner and better than I expected.
Stayed 1 night in Mar 2024
Response from Fran on Mar 25, 2024
Dear Mario; Thank you very much for your rating, we are happy to hear that the hotel was clean, we appreciate you and your business.

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Location good. Shuttle service to airport
Stayed 1 night in Mar 2024
Response from Fran on Mar 25, 2024
Dear Jennifer: Thank you very much for your rating, we are glad to hear that the the shuttle service was gresr, as well as the location. we hope to see you soon again

8/10 Good

Jonathan

Disliked: Property conditions & facilities
There was construction so the gym and other facilities were not available. There was a random security alarm going off and we never received an explanation from the front desk of what was happening.
Stayed 2 nights in Mar 2024
Response from Fran on Mar 23, 2024
Dear Jonathan: We wanted to thank you very much for your rating, yes we are renovating our pool and gymfor a better look, and yes we an alarm issues that sounded about 3 times and for that we do apologized, but hopefully you will give us another chance should you be in town

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room, nice hotel, good staff. Hotel walking distance from shopping centre and many dining options. However, noisy renovation work starting soon after 8am. Pool being renovated.
Stayed 4 nights in Mar 2024
Response from Fran on Mar 23, 2024
Dear David: Thank you very much for your rating, we appreciate you and your business.

8/10 Good

Vishal, Great neck

Stayed 1 night in Mar 2024
Response from Fran on Apr 12, 2024
Dear Vishal: Thank you for your rating, although you did not leave a feedback we appreciate you

8/10 Good

Shellyann

Stayed 1 night in Mar 2024
Response from Fran on Apr 11, 2024
Dear ShellyAnn: Thank you very much for you rating, we do appreciate you and your business

6/10 Okay

Elizabeth Anne

Liked: Cleanliness
Disliked: Staff & service
I was told my prepaid room was not available when I arrived at 5 PM, despite a check in time three. Took over 15 minutes to get someone to find a room for me. The shower was difficult to turn on and when I called to report it, the person of the desk said it was a common problem. Also wouldn’t switch from shower to tub. Otherwise a nice size room and design
Stayed 1 night in Mar 2024
Response from Fran on Mar 21, 2024
Dear Elizabeth: Thank you very much for your feeback we appreciate you taking the time to let us know of the issues you have encountered, we will definitely address these and find what was the problem, and we do apoligized for the inconvenience. We do hope to see you again should you be in town

10/10 Excellent

Omar

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and close to airport!
Stayed 1 night in Mar 2024
Response from Fran on Mar 18, 2024
Dear Omar: Thank you very much for your feedback, we appreciate you and your business and thanking you for staying with us

10/10 Excellent

David, Wildwood

Stayed 1 night in Mar 2024
Response from Fran on Apr 6, 2024
Dear David: Just wanted to say thank you for your rating, although you did not leave a message we appreciate you and your business

8/10 Good

Linda

Traveled with group
Liked: Property conditions & facilities
Disliked: Staff & service
The property was fine. Basic and pretty clean. The woman who checked us in was quite rude.
Stayed 1 night in Mar 2024
Response from Fran on Mar 18, 2024
Dear Linda: Thank you very much for your feedback, we are very sorry to hear that your check in was not pleasant, we will definitely investigate that and will have a discussion.

6/10 Okay

Candice

Traveled with family
Disliked: Amenities
The beds in the room are TINY. It's loud and the dining room is very expensive.
Stayed 1 night in Feb 2024
Response from Fran on Mar 16, 2024
Dear Candice: Thank you for your feedback, your feedback will be pass on to management.

4/10 Poor

Bill

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
A sandwich you could buy at the gas station costs over $12 at the hotel and purchased an iced tea in which the seal was already broken and undrinkable..
Stayed 2 nights in Feb 2024
Response from Fran on Mar 13, 2024
Dear Bill: Thank you very much for your rating, we see that you mention about pricing as well as open drinks, we are sorry about that, which can replace if brought to our attention.. you feedback will be address to management regarding cost of sandwick. have a great a day.

10/10 Excellent

James

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very nice hotel, just not an area for walking around.
Stayed 1 night in Mar 2024
Response from Fran on Mar 10, 2024
Dear James: Thank you for your feedback, we appreciate your business, and hope to see you again should you be in town

6/10 Okay

Sherief

Liked: Staff & service
Shower did not drain. I can’t imagine what is in the way.
Stayed 1 night in Mar 2024
Response from Fran on Mar 10, 2024
Dear Sherief: Thank you very much for your feedback, we are sorry to hear that you shower did not drain properly, but your feedback is very important to us, we will definitely brought this up to the proper department

10/10 Excellent

Aysha

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Me and my fiancé messed our flight so we had to find a hotel quick and last minute. The hotel offered early check in for a fee but they were very accommodating. Very quiet and clean hotel. The hotel pool was being renovated... it looks like it's going to be beautiful:)
Stayed 1 night in Mar 2024
Response from Fran on Mar 5, 2024
Dear Aysha: Thank you very much for your feedback, we appreciate you taking the to let us know that hotel was clean, as well it was very quiet, in regards to the pool it will be opening, as well as renovation is coming.

6/10 Okay

Gustavo

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Fran on Mar 25, 2024
Dear Gustavo: Thank you for your rating,, have a great day

10/10 Excellent

Charles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, hallways quiet, top security
Stayed 1 night in Mar 2024
Response from Fran on Mar 4, 2024
Dear Charles: Thank you very much for your feedback, we are very glad to hear that the property was great, as well as quiet hallways, we appreciate you and hope to see you soon should you be in Miami.

10/10 Excellent

Rodney

Stayed 1 night in Mar 2024
Response from Fran on Mar 23, 2024
Dear Rodney: Thank you very much for your rating, although you did not leave review we appreciate you very much.

4/10 Poor

James

Liked: Cleanliness
Disliked: Staff & service
Horrible dining options. No options within walking distance. Breakfast not included; an outrageous $24.00 per person breakfast charge. Pedestrians must cross 6 lane freeway to access other off-site restaurant.
Stayed 1 night in Feb 2024
Response from Fran on Mar 3, 2024
Dear James:Thank you for taking the time to leave your feedback, we are sorry that we did not meet your expections, none the less your feedback regarding dining options will be advised to management.

10/10 Excellent

Liliana

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Fran on Mar 4, 2024
Dear Liliana: Thank you very much for your rating, although you did not leave a feedack we appreciate your business

8/10 Good

Katarzyna

Stayed 1 night in Mar 2024
Response from Fran on Mar 23, 2024
Dear Katarzyna: We thank you for your ratings, although you did not leave a feedback we appreciate you for your business

8/10 Good

Dwayne

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Good location.
Stayed 1 night in Feb 2024
Response from Fran on Mar 3, 2024
Dear Dwayne: Thank you very much for your feedback, we appreciate you giving us the opportunity by staying with us, we do hope to see you again should you be in town again.

8/10 Good

Michelle

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Fran on Mar 27, 2024
Dear Michelle: Thank you for your rating, we just wanted to let you know we appreciate you and your business

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities
Love the hotel, the room and the location.
Stayed 2 nights in Feb 2024
Response from Fran on Mar 2, 2024
Dear Natasha: Thank you very much for your feedback, we are happy to hear that you love the hotel, as well as the location, we do hope to see you soon again