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Parking is 28 bucks a night. If you leave in the middle of the day it's 28 again just be aware. Hotel is nice otherwise
briton
Stayed 1 night in May 2024
Response from Fran on May 20, 2024
Dear Briton: Thank you very much for your feedback, just wanted to bring to your attention,, the parking is not a charge each time you leave the property, unless you have not advised that you have a vehicle, so that your key can be programmed, we do hope should you stayed again please that would be the procedure..
Perhaps the worst SONESTA hotel I have ever stayed in. Confusing layout of hotel, unhelpful staff. Just an all around unpleasant experience . On the plus side, the shower and water pressure were excellent. Overall this place tarnished my concept of the SONESTA brand.
Kurt
Stayed 1 night in May 2024
Response from FRAN on May 20, 2024
Dear Kurt: Thank you very much for your feedback, we appreciate you taking the time to let us know of the issues, no sure about the layout issues, on another note about the unhelpful staff that will be definitely discuss as we are here to assist our guest in way possible,
Pool and work out room were under construction although nobody was working on it. We requested housekeeping and it was never done. Very disappointing.
Kirby
Stayed 2 nights in May 2024
Response from Fran on May 14, 2024
Dear Kirby: Thank you very much for your feeback, first we apologized of not having housekeeping service, not sure where the ball drop but will investaigate. on another note yes the pool are aare been nenovated although you migh not have seen anyone work are been done and guest would not be able to use the deck. will be complete by june, sorry again for the inconvenience.
Dear Sharon: Thank you very much for your feedback, we are glad to hear that your stay was quiet and convenient shuttle for the airport, we do hope to see you again should you be in town
They have very good beds, although the hotel feels a little tired
norman
Stayed 1 night in May 2024
Response from Fran on May 11, 2024
Dear Norman: Thank you very much for your feedback, we are glad to hear that you like the comfort of the bed, and as you mentioned that the hotel looks tired, renovation coming soon June 2024
This was a last minute reservation. I was able to check in early with a small fee which was a life saver. Brought my bags up for me and the staff was just very pleasant!
Amanda
Stayed 1 night in May 2024
Response from Fran on May 11, 2024
Dear Amanda: We just wanted to thank you very much for your feedback, we do appreciate you and your business and hope to see you soon should you be in town
The property was beautiful very clean! Staff always helpful. Would definitely stay again!!
Trina
Stayed 3 nights in May 2024
Response from Fran on May 7, 2024
Dear Trina: Thank you very much for your feedback, we are happy to hear that the property was clean, as well as the staff were very helpful, we do hope to see you soon in the near future
Dear Doreen: Thank you for your feedback, I see that u mentioned that breakfast is too expensive, there were options available, so hopefully should you stay with us again you can inquire at check in.
Dear India: Thank you very much for your feedback, we are very glad to hear that your stay was nice, as well as we are close to the airport, we do hope to see you soon should you be in the miami area
It was recomended by a friend, I found it convenient, safe, shuttle bus service and close to the airport
Diana
Stayed 1 night in Apr 2024
Response from Fran on Apr 30, 2024
Dear Diane: Thank you very much for your feedback we appreciate you and your business, and hope to see you again in the near future
6/10 Okay
Subarna
Traveled with family and small children
Apr 24, 2024
Liked: Cleanliness, amenities
Room cleaning people did not clean room everyday and they don’t come to change bathroom towel even I requested, everything else was good.
Subarna
Stayed 2 nights in Apr 2024
Response from Fra on Apr 26, 2024
Dear Subarna: Thank you very much for your feedback, we appreciate you taking the time to give us your feedback. you are correct we do not service rooms everyday unless requested, however we will investigat as to why your room request was never delivered, we are very sorry for the inconvenience and will definitely investiagate it
6/10 Okay
Marcus, El Dorado Hills
Traveled with group, Traveled with family
Apr 15, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It was freezing in our room
They had to provide a portable heater because the climate control only blew cold air, and even after being turned off for over an hour it was freezing
Marcus
Stayed 1 night in Apr 2024
Response from Sonesta Miami Airport staff on Apr 16, 2024
Dear Marcus,Thank you for bringing this to our attention. We apologize for the inconvenience you experienced with the temperature in your room. We will investigate the issue with the climate control to ensure it is functioning properly for future guests. Your feedback is valuable to us, and we appreciate your understanding. We hope to have the opportunity to welcome you back for a more comfortable stay.
6/10 Okay
Claudia, Shrewsbury
Apr 15, 2024
Disliked: Staff & service
Claudia
Stayed 1 night in Apr 2024
Response from Fran on May 7, 2024
Dear Claudia: Thank you for your rating, although you did not leave a comment we appreciate you
10/10 Excellent
Elene
Apr 15, 2024
Elene
Stayed 1 night in Apr 2024
Response from Fran on May 7, 2024
Dear Elene: Thank you very much for your rating, although you did not leave a feedback we appreciate you very much
8/10 Good
Deborah
Traveled with family
Apr 12, 2024
Liked: Staff & service
Employees are excellent. However this hotel is in need of a remodel. The bathroom conditions are poor. No amount of cleaning can improve it. Otherwise it is conveniently located. They have a shuttle to the airport.
Deborah
Stayed 2 nights in Apr 2024
Response from Fran on Apr 12, 2024
Dear Deborah: Thank you for taking the time to give us your feedback, we are happy to hear that the employees are excellent, and yes we will be renovation this coming June,, Thanks you for your business
8/10 Good
Tammy
Mar 30, 2024
Tammy
Stayed 1 night in Mar 2024
Response from Fran on Apr 21, 2024
Dear Tammy; Thank you for your rating, although u did not leave any feedback, we do appreciate you and you business
Close proximity to airport. Perfectly comfortable place to stay. Room size was spacious. Staff were helpful. Breakfast is offered but $24 seems a steep price and there wasn’t an a la carte option. We arrived later in the evening and would have appreciated an evening dining option because there didn’t appear to be many options in the neighbourhood other than fast food.
Diane
Stayed 1 night in Mar 2024
Response from Fran on Mar 26, 2024
Dear Diane: Thank you very much for your feedback, we are very glad to hear that hotel stay was comfortable, we are also sorry that you did not have much dining options due to late arrival, but hopefully for future stays thing might be different
Great stay! Location good. Shuttle service to airport
Jennifer
Stayed 1 night in Mar 2024
Response from Fran on Mar 25, 2024
Dear Jennifer: Thank you very much for your rating, we are glad to hear that the the shuttle service was gresr, as well as the location. we hope to see you soon again
8/10 Good
Jonathan
Mar 23, 2024
Disliked: Property conditions & facilities
There was construction so the gym and other facilities were not available. There was a random security alarm going off and we never received an explanation from the front desk of what was happening.
Jonathan
Stayed 2 nights in Mar 2024
Response from Fran on Mar 23, 2024
Dear Jonathan: We wanted to thank you very much for your rating, yes we are renovating our pool and gymfor a better look, and yes we an alarm issues that sounded about 3 times and for that we do apologized, but hopefully you will give us another chance should you be in town
Lovely room, nice hotel, good staff. Hotel walking distance from shopping centre and many dining options. However, noisy renovation work starting soon after 8am. Pool being renovated.
David
Stayed 4 nights in Mar 2024
Response from Fran on Mar 23, 2024
Dear David: Thank you very much for your rating, we appreciate you and your business.
8/10 Good
Vishal, Great neck
Mar 22, 2024
Vishal
Stayed 1 night in Mar 2024
Response from Fran on Apr 12, 2024
Dear Vishal: Thank you for your rating, although you did not leave a feedback we appreciate you
8/10 Good
Shellyann
Mar 22, 2024
Shellyann
Stayed 1 night in Mar 2024
Response from Fran on Apr 11, 2024
Dear ShellyAnn: Thank you very much for you rating, we do appreciate you and your business
6/10 Okay
Elizabeth Anne
Mar 20, 2024
Liked: Cleanliness
Disliked: Staff & service
I was told my prepaid room was not available when I arrived at 5 PM, despite a check in time three. Took over 15 minutes to get someone to find a room for me. The shower was difficult to turn on and when I called to report it, the person of the desk said it was a common problem. Also wouldn’t switch from shower to tub. Otherwise a nice size room and design
Elizabeth Anne
Stayed 1 night in Mar 2024
Response from Fran on Mar 21, 2024
Dear Elizabeth: Thank you very much for your feeback we appreciate you taking the time to let us know of the issues you have encountered, we will definitely address these and find what was the problem, and we do apoligized for the inconvenience. We do hope to see you again should you be in town
Dear Omar: Thank you very much for your feedback, we appreciate you and your business and thanking you for staying with us
10/10 Excellent
David, Wildwood
Mar 17, 2024
David
Stayed 1 night in Mar 2024
Response from Fran on Apr 6, 2024
Dear David: Just wanted to say thank you for your rating, although you did not leave a message we appreciate you and your business
8/10 Good
Linda
Traveled with group
Mar 17, 2024
Liked: Property conditions & facilities
Disliked: Staff & service
The property was fine. Basic and pretty clean. The woman who checked us in was quite rude.
Linda
Stayed 1 night in Mar 2024
Response from Fran on Mar 18, 2024
Dear Linda: Thank you very much for your feedback, we are very sorry to hear that your check in was not pleasant, we will definitely investigate that and will have a discussion.
6/10 Okay
Candice
Traveled with family
Mar 15, 2024
Disliked: Amenities
The beds in the room are TINY. It's loud and the dining room is very expensive.
Candice
Stayed 1 night in Feb 2024
Response from Fran on Mar 16, 2024
Dear Candice: Thank you for your feedback, your feedback will be pass on to management.
A sandwich you could buy at the gas station costs over $12 at the hotel and purchased an iced tea in which the seal was already broken and undrinkable..
Bill
Stayed 2 nights in Feb 2024
Response from Fran on Mar 13, 2024
Dear Bill: Thank you very much for your rating, we see that you mention about pricing as well as open drinks, we are sorry about that, which can replace if brought to our attention.. you feedback will be address to management regarding cost of sandwick. have a great a day.
This was a very nice hotel, just not an area for walking around.
James
Stayed 1 night in Mar 2024
Response from Fran on Mar 10, 2024
Dear James: Thank you for your feedback, we appreciate your business, and hope to see you again should you be in town
6/10 Okay
Sherief
Mar 9, 2024
Liked: Staff & service
Shower did not drain. I can’t imagine what is in the way.
Sherief
Stayed 1 night in Mar 2024
Response from Fran on Mar 10, 2024
Dear Sherief: Thank you very much for your feedback, we are sorry to hear that you shower did not drain properly, but your feedback is very important to us, we will definitely brought this up to the proper department
Me and my fiancé messed our flight so we had to find a hotel quick and last minute. The hotel offered early check in for a fee but they were very accommodating. Very quiet and clean hotel. The hotel pool was being renovated... it looks like it's going to be beautiful:)
Aysha
Stayed 1 night in Mar 2024
Response from Fran on Mar 5, 2024
Dear Aysha: Thank you very much for your feedback, we appreciate you taking the to let us know that hotel was clean, as well it was very quiet, in regards to the pool it will be opening, as well as renovation is coming.
6/10 Okay
Gustavo
Mar 4, 2024
Liked: Cleanliness
Gustavo
Stayed 2 nights in Mar 2024
Response from Fran on Mar 25, 2024
Dear Gustavo: Thank you for your rating,, have a great day
Dear Charles: Thank you very much for your feedback, we are very glad to hear that the property was great, as well as quiet hallways, we appreciate you and hope to see you soon should you be in Miami.
10/10 Excellent
Rodney
Mar 2, 2024
Rodney
Stayed 1 night in Mar 2024
Response from Fran on Mar 23, 2024
Dear Rodney: Thank you very much for your rating, although you did not leave review we appreciate you very much.
4/10 Poor
James
Mar 2, 2024
Liked: Cleanliness
Disliked: Staff & service
Horrible dining options. No options within walking distance. Breakfast not included; an outrageous $24.00 per person breakfast charge. Pedestrians must cross 6 lane freeway to access other off-site restaurant.
James
Stayed 1 night in Feb 2024
Response from Fran on Mar 3, 2024
Dear James:Thank you for taking the time to leave your feedback, we are sorry that we did not meet your expections, none the less your feedback regarding dining options will be advised to management.
Dear Dwayne: Thank you very much for your feedback, we appreciate you giving us the opportunity by staying with us, we do hope to see you again should you be in town again.
8/10 Good
Michelle
Mar 2, 2024
Liked: Cleanliness, staff & service
Michelle
Stayed 1 night in Mar 2024
Response from Fran on Mar 27, 2024
Dear Michelle: Thank you for your rating, we just wanted to let you know we appreciate you and your business
Dear Natasha: Thank you very much for your feedback, we are happy to hear that you love the hotel, as well as the location, we do hope to see you soon again