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Reviews of Moab Gateway Inn

2.5 out of 5
Moab Gateway Inn
988 North Main Street, Moab, UT

Reviews

7.0

Good

Rating 10 - Excellent. 226 out of 970 reviews" "
Rating 8 - Good. 313 out of 970 reviews" "
Rating 6 - Okay. 210 out of 970 reviews" "
Rating 4 - Poor. 130 out of 970 reviews" "
Rating 2 - Terrible. 91 out of 970 reviews" "

7.4/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Phillip

Traveled with family
Disliked: Amenities, property conditions & facilities
The hotel is conveniently close to town.our bathroom had a ventilaion fan than rattled like it was going to fall out of the ceiling but couldnt be turned off seperate from the light.this caused black mold all over the ceiling.the pool and hot tub were severely neglected and out of order.will not stay here again.
Stayed 2 nights in Apr 2024

10/10 Excellent

Kathleen, Green Bay

Stayed 1 night in Apr 2024

4/10 Poor

Stacy

Traveled with family
Liked: Staff & service
Beds and pillows hard as rocks and the bathtub was peeling paint and gross
Stayed 1 night in Mar 2024

6/10 Okay

matthew

Stayed 3 nights in Mar 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
best price
Stayed 1 night in Mar 2024
Response from hotel management on Apr 1, 2024
Thank you for your positive review, we hope to welcome you back soon!

4/10 Poor

Karla

Traveled with group
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
I did not like the breakfast, it was only; coffee, cereal and bagels.
Response from hotel management on Apr 1, 2024
I am sorry to hear that you were not satisfied with the breakfast options.Thank you for the feedback, we will work on improving the breakfast selection!

4/10 Poor

Andy

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
The room was clean but there was an unsafe outlet on the wall, trash outside the window, the pool and hot tub were half empty and covered with mold. The bed and pillows were also uncomfortable and the tv was the size of a computer monitor.
Stayed 1 night in Mar 2024
Response from hotel management on Apr 1, 2024
We sincerely apologize for the issues you encountered during your stay. Your feedback is valuable, and we take such matters seriously. Rest assured that we will address the unsafe outlet, cleanliness around the property, maintenance of the pool and hot tub, as well as the comfort of our amenities. We appreciate you bringing these concerns to our attention and hope to have the opportunity to improve your experience in the future.

6/10 Okay

Ryan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
If you stay here, ask for an upstairs room away from the lobby area. We got a room right next to the lobby so we heard people coming and going all night. Whoever stayed in the room above us must have had boots on and decided to get their 10,000 steps in at 2 am. You'll hear everything if you're in a downstair room. The breakfast was fine if you're not picky. The apples looked like they had an inch of dust on them but I did hear someone say they tasted great. I'd stay here again but in a different room and only upstairs.
Stayed 1 night in Mar 2024
Response from hotel management on Apr 1, 2024
Thank you for sharing your experience with us and providing valuable feedback. We apologize for the noise disturbances and inconvenience you faced during your stay in the downstairs room near the lobby. We understand how important a peaceful environment is for our guests, and we will take your suggestion into consideration to improve our room allocation process.We're glad to hear that you found the breakfast satisfactory, despite the appearance of the apples. Your comments help us identify areas for improvement, and we will work diligently to address them. We hope to have the opportunity to host you again in an upstairs room for a more enjoyable stay. If there's anything else we can assist you with, please feel free to let us know. Thank you for choosing to stay with us.

8/10 Good

Ricardo

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from hotel management on Apr 1, 2024
Thank you for the positive review, we hope to welcome you back soon!

10/10 Excellent

Pat

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very easy to find ..parked right outside where i could view my ride...staff was very very nice....overall a great place to stay
Stayed 4 nights in Mar 2024
Response from hotel management on Apr 1, 2024
Thank you for the positive review, we hope to welcome you back soon!

10/10 Excellent

Magdalena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean.
Stayed 1 night in Mar 2024
Response from hotel management on Apr 1, 2024
Thank you for the positive review, we hope to welcome you back soon!

6/10 Okay

John

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
Well... I guess you get what you pay for. While the room was "cheap", the lack of in-room coffee and the basic "continental breakfast" has me questioning if I get this one again. That said, it was a bed for a night or two on a budget.
Stayed 2 nights in Mar 2024
Response from hotel management on Mar 11, 2024
Thank you for sharing your thoughts on your recent stay with us at Economy Inn & Suites. We appreciate your feedback regarding the amenities provided, including the absence of in-room coffee and the basic continental breakfast. We understand the importance of these conveniences to our guests and will take your comments into consideration as we strive to enhance our offerings.We're glad to hear that our affordable rates provided you with a budget-friendly option for your accommodation needs. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience that meets all your expectations.Thank you again for your valuable feedback.

8/10 Good

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from hotel management on Apr 1, 2024
Thank you for the positive review, we hope to welcome you back soon!

10/10 Excellent

Tara

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice little hotel just off the main road so it’s easy to find. Our room was a bit chilly but warmed right up and it was clean. I don’t care for the shampoo and conditioner provided-might be better if it wasn’t mix and match. Next time I just have to remember to pack my own. Other than than that it’s a nice, quiet place to spend the night when passing through.
Stayed 1 night in Jan 2024
Response from hotel management on Feb 6, 2024
Thank you for your review! We're glad to hear that you found our hotel easy to locate and that your room was clean and comfortable. We appreciate your feedback regarding the shampoo and conditioner options provided and will take this into consideration for future improvements. We hope to welcome you back again soon for another pleasant stay! If there's anything else we can do to enhance your experience next time, please let us know.

8/10 Good

hiram rafael martinez

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Hotel Management on Feb 28, 2024
Thank you for the great review, we hope you'll stay again soon!

10/10 Excellent

Sandra

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience to stay here. Affordable price. Close to nearby destination. The receptionist is very friendly. Love it
Stayed 1 night in Dec 2023
Response from hotel management on Feb 6, 2024
Thank you for your positive feedback! We're delighted to hear that you had a good experience staying with us and found our hotel to be affordable and conveniently located. We're also glad to hear that our receptionist provided friendly service. We look forward to welcoming you back on your next visit! If there's anything we can do to make your next stay even better, please don't hesitate to let us know.

10/10 Excellent

jie

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Hotel Management on Feb 28, 2024
Thank you for the great review, we do hope you'll stay again soon!

10/10 Excellent

Tara

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Simple but nice hotel with cozy, clean room. Well lit parking lot, easy on and easy off the main road. The only downside was when we entered the lobby for check in, the attendant was gone. I had to call the number that was left at the desk and when he came out of the breakfast area he seemed irritated and quiet. I wondered if I woke him because I was checking in pretty late.
Stayed 1 night in Dec 2023
Response from hotel management on Feb 6, 2024
Thank you for sharing your experience with us. We're glad to hear that you found our hotel to be cozy and clean, with easy access from the main road. However, we apologize for any inconvenience you experienced during check-in. We strive to provide excellent service at all times, and we regret that we fell short of your expectations on this occasion. Your feedback is valuable to us, and we will address this issue with our team to ensure it doesn't happen again in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a smoother experience. If you have any further concerns or if there's anything else we can assist you with, please feel free to let us know.

10/10 Excellent

Rushikesh

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Hotel Management on Feb 28, 2024
Thank you for the great review, we do hope you'll stay again soon!

2/10 Terrible

Edward

Stayed 1 night in Dec 2023
Response from Hotel Management on Feb 28, 2024
We are sorry to see you did not fully enjoy your stay Edward, we do appreciate feedback as we are always looking to improve.

8/10 Good

Ben

Traveled with family
Liked: Cleanliness
Happy customer
Affordable, clean
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 18, 2023
Thank you for your concise and positive feedback! We're glad to hear that you found our hotel affordable and clean. If there's anything specific you appreciated about your stay or if there are ways we can make your next visit even better, please feel free to let us know. We appreciate your feedback and look forward to welcoming you again.

6/10 Okay

Ellen

Stayed 3 nights in Nov 2023
Response from Hotel Management on Feb 28, 2024
Thank you for your review Ellen, we do appreciate any and all feedback. We hope you'll stay again soon!

4/10 Poor

Richard

Disliked: Staff & service, amenities, property conditions & facilities
I book the hotel for 2 nights on my husband's account using MY credit card. They INSISTED on seeing my husband's ID (he was not with us). Luckily, he answered the phone and was able to send a picture of his driver's license, then we converted it to email and emailed to them. Otherwise, we would of been out $190 and out on the street looking for a new hotel. Other people had the same problem behind us but had the Expedia account holder present with them. BAD POLICY on Expedia & hotel's part that account holder's ID has to be present at time of check in.
Stayed 2 nights in Nov 2023
Response from Hotel Management on Dec 4, 2023
We do apologize for the issue you had during check in Richard. Unfortunately, hotels deal with a lot of credit card fraud and we have certain policies in place to protect us as well as our guests. We do appreicate your feedback.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to, well signed from the road side. Check-in was great and the room comes equipped with fridge and tv. Comfortable bed and shower was great.
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 28, 2023
Thank you for the wonderful review Michael, we sure appreciate your feedback!

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
CLEAN ROOMS. ONLY PROBLEM WAS THE CLOTHS RACK. STUCK WAY OUT
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 28, 2023
Thank you for staying with us James, we do appreciate your feedback and review!

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent place for a lower price. If you're on a budget, definitely check this one out.
Stayed 2 nights in Nov 2023
Response from Hotel Management on Nov 27, 2023
Thank you for staying with us Doug, we appreciate your feedback and review!

4/10 Poor

Brenda

Stayed 1 night in Nov 2023
Response from Hotel Management on Dec 18, 2023
I'm sorry to hear that you had a disappointing experience during your recent stay at our hotel. We sincerely apologize for any inconveniences you encountered. Your feedback is crucial for us to address the issues and enhance our service. Could you please provide more details about the specific issues you faced during your stay? This will help us investigate and take necessary actions to ensure a better experience for our guests in the future.Thank you for bringing your concerns to our attention. We appreciate your feedback and hope to have the opportunity to make amends.

10/10 Excellent

Mark A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gateway Inn Moab
Rooms bery nice and clean. Fridge and TV both worked. No microwave and breakfast was free bit limited to carb choices. No eggs. No meat. For the price it was fantastic
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 21, 2023
Thank you for staying with us Mark, we appreciate your feedback and review!

10/10 Excellent

Monica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family dropped by. Very reasonably priced. Wonderful staff. Very accommodating. We thoroughly enjoyed our stay and will be returning.
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 20, 2023
Thanks for your feedback and review Monica, we hope you'll stay again soon!

10/10 Excellent

Sergii

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good worker
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 20, 2023
Thanks for the great review Sergii!

6/10 Okay

CLAYTON

Traveled with family
Liked: Cleanliness, staff & service
Quite pricey for what it is. I mean, I get it—gateway community near National Parks—but come on—this place would be half the price anywhere else given how average it is.
Response from Hotel Management on Nov 13, 2023
Thank you for staying with us Clayton, we do appreciate your feedback. We do suggest visiting Moab in the Winter off-season if you are looking for lower rates. We do hope you'll stay again soon.

8/10 Good

Lucy

Liked: Staff & service
Stayed 3 nights in Nov 2023
Response from Hotel Management on Nov 10, 2023
Thank you for staying with us Lucy, we appreciate the great review!

8/10 Good

Mahshid

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 10, 2023
Thank you for staying with us Mahshid, we appreciate the review!

8/10 Good

Jimmie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Hotel Management on Nov 6, 2023
Thank you for the review Jimmie, we do hope you'll stay again soon!

6/10 Okay

Emily

Traveled with partner
Disliked: Amenities, property conditions & facilities
This place was okay. We needed a place to stay last minute and did not have a lot of options. As such, we paid more for this room than I felt it was worth. Our sheets were quite rough and almost threadbare and the bedspread had a hole in it. The whole room felt a little rundown and in need of updating. But, the man that checked us in was kind enough and it was clean enough.
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 6, 2023
Thank you for your feedback and review Emily.

10/10 Excellent

Jerriphina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Hotel Management on Nov 6, 2023
Thank you for the wonderful review Jerriphina, we do hope you'll stay again soon!

4/10 Poor

Charles

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 6, 2023
We are sorry to see you did not fully enjoy your stay Charles and apologize for any issues you may have experienced.

6/10 Okay

Gerry

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Response from Hotel Management on Nov 6, 2023
Thank you for your review Gerry, we hope you'll stay again soon!

8/10 Good

Sudha

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
We were happy we stayed here - room was clean and easy access by car to restaurants
Stayed 1 night in Oct 2023
Response from Hotel Management on Nov 3, 2023
We are happy to hear you enjoyed your stay Sudha, thank you for the great review!

10/10 Excellent

Michael

Stayed 1 night in Oct 2023
Response from Hotel Management on Nov 20, 2023
Thanks for the great review Michael, we hope you'll stay again soon!

10/10 Excellent

Saundra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable beds, clean, great breakfast and very nice folks!!
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 27, 2023
Thank you for the wonderful review Saundra, we hope you'll stay again soon!

6/10 Okay

Irene

Traveled with partner
It was nice they offer standard breakfast, but the quality was not consistent with the price. Perhaps rooms were in high demand on weekend? They could not come up with an extra pillow when we asked
Stayed 2 nights in Oct 2023
Response from Hotel Management on Oct 27, 2023
We do apologize for the issues you experienced during your stay Irene, thank you for letting us know.

8/10 Good

BENJAMIN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 27, 2023
Thanks for the great review Benjamin, we hope you'll stay again soon!

4/10 Poor

Loriene, Arvada

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Hotel Management on Oct 23, 2023
We are sorry to see you did not fully enjoy your stay with us Loriene, we do appreciate any and all feedback.

10/10 Excellent

Scott

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
was a great place to stay quiet and comfortable, Its starting to show some wear Tho.
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 23, 2023
Thank you for staying with us Scott, we appreciate the great feedback and review!

10/10 Excellent

Myung

Stayed 1 night in Oct 2023
Response from Hotel Management on Nov 8, 2023
Thanks for the great review Myung, we hope you'll stay again soon!

6/10 Okay

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Close by.
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 18, 2023
Thank you for your feedback and review Kim, we hope your next stay will be a 5-star experience!

8/10 Good

Salvador

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 18, 2023
Thanks for the great review Salvador, we hope you'll stay again soon!

4/10 Poor

John

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Worn out.
Cleanish, but super worn out and a little gross. Carpet has holes on the stairs, and the bath tub was pealing. The room smelt like a smoker room mixed with grandmas perfume. We left early.
Stayed 2 nights in Oct 2023
Response from Hotel Management on Oct 27, 2023
We do apologize for the issues you experienced during your stay John, thank you for letting us know.

4/10 Poor

Emma

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived and theres was no one there for hours to check us in. When the owner finally arrives he doesnt even apologize. Nothing is updated, its dirty, the bed felt like metal springs in your back, the soap made my skin feel terrible, the doors on the side of building stayed unlocked so it felt incredibly unsafe, there was no pool, or sign of breakfast as advertised. Wouldn't reccommend.
Stayed 2 nights in Oct 2023
Response from Hotel Management on Oct 18, 2023
We do apologize for the issues you experienced during your stay Emma, thank you for letting us know.