6/10 Okay
Olivia
Traveled with group
May 1, 2024
Liked: Staff & service
Although the staff were great the front desk was not effective. The property itself needs a lot of improvement starting with the leaky ceilings through out. I first entered my room which was freezing cold, even turning the heat my room never got warm. Until turning the air completely off and opening the patio door. Which having that open was a nuisance do to the view I had which was facing the resort/pool/garage or equipment shed. I informed the front desk about the temperature in the room and nothing was done same as the fridge not getting cold I informed them and still nothing was done. The television was extremely blurry on every channel and there’s plenty of dust on the night stand and furniture. I called the front desk to ask them to speak with the room next to mine because of the loud noises they made all through the night and again nothing was done o was told they check out soon. I went to three different floors to get ice because my floor the ice machine did it work and neither did the 3 under my floor. I informed the front desk ask well they told me to try the floor they were on or call room service 😡. I tried the floor which was floor 2 for ice and neither did their ice machines work. Called room service just for ice.
Overall this was not the best experience and I would not recommend this property for adults who want a true comfortable clean quiet environment. Not to mention the smell of weed coming from different rooms. There’s a no smoking sign posted.