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Reviews of Sanctuary Beach Resort

4 out of 5
Sanctuary Beach Resort
3295 Dunes Rd, Marina, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 595 out of 1000 reviews" "
Rating 8 - Good. 218 out of 1000 reviews" "
Rating 6 - Okay. 104 out of 1000 reviews" "
Rating 4 - Poor. 56 out of 1000 reviews" "
Rating 2 - Terrible. 27 out of 1000 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is amazing, and our only regret was we weren't able to stay longer! It is right on the beach, with amazing views. The hotel really allows you to take advantage of the location, whether it's watching the sun set, falling asleep and waking up to the sound of the ocean, or enjoying the comfortable chairs and fire pits right on the beach. The restaurant was great. We enjoyed wonderful service. The entire experience was a perfect start to what was our honeymoon. We'll be back!
Stayed 1 night in May 2024

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and peaceful!
Stayed 1 night in Apr 2024
Response from Guest Experience Team on Apr 30, 2024
Thank you for staying with us. We appreciate the review! We look forward to welcoming you back to the Sanctuary Beach Resort again.

10/10 Excellent

Anthony

Traveled with partner, Traveled with pets
Liked: Property conditions & facilities
Staff was amazing! Beautiful stay for us and our dogs!
Stayed 1 night in Apr 2024
Response from Guest Experience Team on Apr 29, 2024
Thank you for staying with us and the wonderful review! We look forward to welcoming you back to the Sanctuary Beach Resort again.

10/10 Excellent

Kylene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Guest Experience Team on Apr 29, 2024
Thank you for staying with us. We appreciate the review! We look forward to welcoming you back to the Sanctuary Beach Resort again.

10/10 Excellent

Jonathan

Stayed 1 night in Apr 2024
Response from Hotel Management on May 11, 2024
Thank you for staying with us. We appreciate the review! We look forward to welcoming you back to the Sanctuary Beach Resort again.

10/10 Excellent

Matthew

Stayed 2 nights in Apr 2024
Response from Hotel Management on May 9, 2024
Thank you for staying with us. We appreciate the review! We look forward to welcoming you back to the Sanctuary Beach Resort again.

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love staying here. I wish it was more affordable and they didnt add fees but it is a great place. Great restaurant on site as well.
Stayed 1 night in Feb 2024
Response from Guest Experience Team on Apr 8, 2024
Thank you for staying with us and your feedback. We look forward to welcoming you back to the Sanctuary Beach Resort.

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall awesome
Stayed 2 nights in Mar 2024
Response from Hotel Management on Mar 26, 2024
Thank you for staying with us. We appreciate the review! We look forward to welcoming you back to the Sanctuary Beach Resort again.

10/10 Excellent

Harpreet

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property. Peaceful and quite
Stayed 1 night in Mar 2024
Response from Guest Experience Team on Mar 12, 2024
Thank you for staying with us and the wonderful review! We look forward to welcoming you back to the Sanctuary Beach Resort again.

6/10 Okay

charlie a

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good spot, changed rooms on me without notification to me
Stayed 2 nights in Feb 2024
Response from Hotel Management on Mar 14, 2024
Thank you for the review! We would like to sincerely apologize for your challenges you faced. Please note that we are currently under renovation for all the rooms. We hope that you stay with us again to enjoy the newly renovated rooms.

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Guest Experience Team on Mar 21, 2024
Thank you for staying with us. We appreciate the review! We look forward to welcoming you back to the Sanctuary Beach Resort again.

10/10 Excellent

Paula

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hospitality by everyone at the property was superb! I definitely look forward to another visit.
Stayed 2 nights in Feb 2024
Response from Guest Experience Team on Feb 26, 2024
Thank you for staying with us and the wonderful review! We look forward to welcoming you back to the Sanctuary Beach Resort again.

10/10 Excellent

Mona

Stayed 1 night in Feb 2024
Response from Guest Experience Team on Mar 21, 2024
Thank you for staying with us. We appreciate the review! We look forward to welcoming you back to the Sanctuary Beach Resort again.

10/10 Excellent

Mary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property! Loved the location and all the amenities! We will certainly come again!
Stayed 2 nights in Jan 2024
Response from Guest Experience Team on Feb 13, 2024
Thank you for staying with us and the wonderful review! We look forward to welcoming you back to the Sanctuary Beach Resort again.

8/10 Good

Vishwajeet

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Guest Experience Team on Feb 13, 2024
Thank you for staying with us. We appreciate the review! We look forward to welcoming you back to the Sanctuary Beach Resort again.

10/10 Excellent

Jill

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful area and lovely staff! Def want to go back.
Stayed 1 night in Jan 2024
Response from Guest Experience Team on Feb 13, 2024
Thank you for staying with us and the wonderful review! We look forward to welcoming you back to the Sanctuary Beach Resort again.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Guest Experience Team on Feb 13, 2024
Thank you for staying with us. We appreciate the review! We look forward to welcoming you back to the Sanctuary Beach Resort again.

10/10 Excellent

Frank

Traveled with partner
Liked: Amenities, property conditions & facilities
Very relaxing place
Stayed 2 nights in Dec 2023
Response from Guest Experience Team on Feb 13, 2024
Thank you for staying with us. We appreciate the review! We look forward to welcoming you back to the Sanctuary Beach Resort again.

10/10 Excellent

Rebekka

Stayed 1 night in Dec 2023
Response from Guest Experience Team on Feb 13, 2024
Thank you for staying with us. We appreciate the review! We look forward to welcoming you back to the Sanctuary Beach Resort again.

4/10 Poor

Abdelhalim

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The beach is gorgeous. But this isn't the upscale resort that it is marketed as. The facilities are old and rundown. The "suites" are pretty small, and the amenities are not all that.
Stayed 1 night in Dec 2023
Response from Guest Experience Team on Feb 14, 2024
Thank you for the review! We would like to sincerely apologize for your challenges with the the facilities and amenities. Please note that we are currently renovation all the rooms. We hope that you stya with us to enjoy the nre renovations.

10/10 Excellent

Bobbi

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really beautiful and relaxing. Epic location and great hospitality. I would definitely come again for a special occasion
Stayed 2 nights in Dec 2023
Response from Guest Experience Team on Feb 14, 2024
Thank you for staying with us and the wonderful review! We look forward to welcoming you back to the Sanctuary Beach Resort again.

10/10 Excellent

Natalie, Livermore

Stayed 2 nights in Dec 2023

10/10 Excellent

Chris

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place. Great service. Super quiet. Dog friendly. The view is impeccable.
Stayed 1 night in Dec 2023

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pricy but beautiful location
Stayed 3 nights in Nov 2023
Response from Guest Experience Team on Nov 30, 2023
Thank you for staying with us. We appreciate the review! We look forward to welcoming you back to the Sanctuary Beach Resort again.

4/10 Poor

Keira

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I was disappointed
Stayed 1 night in Nov 2023
Response from Guest Experience Team on Nov 6, 2023
Thank you for staying at the Sanctuary Beach Resort! Your comfort and satisfaction are of utmost importance to us, and it is disheartening to know that we fell short on your expectations. Please accept our sincere apologies for any inconvenience and unmet expectations during your stay. We genuinely value your feedback as it allows us to identify areas of improvement and enhance overall experience of our guests. We hope that you will give us the opportunity to serve you better in the future.

10/10 Excellent

david

Stayed 1 night in Nov 2023
Response from Guest Experience Team on Nov 30, 2023
Thank you for staying with us. We appreciate the review! We look forward to welcoming you back to the Sanctuary Beach Resort again.

10/10 Excellent

Eliot, Napa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our unit was the deluxe oceanfront with balcony. It was very nice. Just like the the pictures. It was steps from the beach. Parking is away from the unit. But they have carts that will shuttle you anywhere whenever you like. The service was top notch with the shtuttle taking us to and from our car and the restaurant. They set up a bonfire on the beach every night. I'm glad we found this place. We will be back.
Stayed 1 night in Oct 2023
Response from Guest Experience Team on Nov 3, 2023
Thank you for staying with us and the wonderful review! We look forward to welcoming you back to the Sanctuary Beach Resort again.

10/10 Excellent

Monica

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Guest Experience Team on Oct 30, 2023
Thank you for staying with us. We appreciate the review! We look forward to welcoming you back to the Sanctuary Beach Resort again.

10/10 Excellent

Ronald, Reidsville

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful spot on the pacific. Excellent staff. Restaurant on premises good. Pool is not heated very warm. I swim hard so it was ok but cold for soaking. The fireplace in the room is wonderful. I’d stay again
Stayed 2 nights in Oct 2023
Response from Guest Experience Team on Oct 24, 2023
Thank you for staying with us. We appreciate the review! We strive in customer service so it's great to hear that the staff were excellent. We will share your feedback wih the staff. We look forward to welcoming you back to the Sanctuary Beach Resort again.

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The most relaxing & peaceful stay. Staff go above and beyond. We will be back.
Stayed 2 nights in Oct 2023
Response from Guest Experience Team on Oct 20, 2023
Thank you for staying with us and the wonderful review! We look forward to welcoming you back to the Sanctuary Beach Resort again.

10/10 Excellent

Trish

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property! We will definitely be back!
Stayed 3 nights in Oct 2023
Response from Guest Experience Team on Oct 16, 2023
Thank you for staying with us and the wonderful review! We look forward to welcoming you back to the Sanctuary Beach Resort again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2023
Response from Guest Experience Team on Oct 1, 2023
Thank you for staying with us. We appreciate the review! We look forward to welcoming you back to the Sanctuary Beach Resort again.

6/10 Okay

Crystal

Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Guest Experience Team on Sep 27, 2023
Thank you for staying with us. We appreciate the review! We look forward to welcoming you back to the Sanctuary Beach Resort again.

8/10 Good

Veniamin

Stayed 2 nights in Sep 2023
Response from Guest Experience Team on Oct 16, 2023
Thank you for staying with us. We appreciate the review! We look forward to welcoming you back to the Sanctuary Beach Resort again.

10/10 Excellent

Mil

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly & courteous staff. Although there was a hiccup in our "ocean view" reservation-- I was called day of by front desk manager (Giselle) that the room we booked was no longer available and was given an alternate "partial ocean view". Explained that it was a momentous family time and needed to be close to family-she was able to accommodate us and comp for SALT & WOOD restaurant. Beautiful Resort, Clean and Spacious. Can't wait to go back!
Stayed 2 nights in Sep 2023
Response from Guest Experience Team on Sep 28, 2023
Thank you for staying with us and the wonderful review! We will We look forward to welcoming you back to the Sanctuary Beach Resort again.

6/10 Okay

Ivon

Stayed 1 night in Sep 2023
Response from Guest Experience Team on Sep 27, 2023
Thank you for staying with us. We appreciate the review! We look forward to welcoming you back to the Sanctuary Beach Resort again.

10/10 Excellent

Joshua

Traveled with family and small children, Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff at the sanctuary were amazing, they made sure we were taken care of and even went above and beyond a few times. The view was amazing and the fire pits were fun for the entire family.
Stayed 3 nights in Aug 2023
Response from Guest Experience Team on Sep 21, 2023
Thank you for staying with us and the wonderful review! We look forward to welcoming you back to the Sanctuary Beach Resort again.

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Guest Experience Team on Sep 18, 2023
Thank you for staying with us. We appreciate the review! We look forward to welcoming you back to the Sanctuary Beach Resort again.

10/10 Excellent

Mil

Stayed 1 night in Sep 2023
Response from Guest Experience Team on Oct 9, 2023
Thank you for staying with us. We appreciate the review! We look forward to welcoming you back to the Sanctuary Beach Resort again.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very friendly and helpful. The location is conveniently located close enough to to freeway access to make traveling around very easy. Having beach access was also a big plus.
Stayed 2 nights in Sep 2023
Response from Guest Experience Team on Sep 14, 2023
Thank you for staying with us and the wonderful review! We look forward to welcoming you back to the Sanctuary Beach Resort again.

8/10 Good

Margaret

Traveled with partner
Liked: Staff & service, amenities
Beautiful beach- a perfect place to walk and enjoy peace and quiet. A great stop after long day of flights and travel. Convenient to dine right there. Manager stated they are starting renovations this fall since some things starting to show age. We will come back again.
Stayed 1 night in Sep 2023
Response from Guest Experience Team on Sep 12, 2023
Thank you for staying with us and the wonderful review! We look forward to welcoming you back to the Sanctuary Beach Resort again.

8/10 Good

britt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice resort in a quiet, secluded spot north of Monterey/Carmel.
Stayed 4 nights in Sep 2023
Response from Guest Experience Team on Oct 30, 2023
Thank you for staying with us and your feedback. We look forward to welcoming you back to the Sanctuary Beach Resort.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful natural beach and pet friendly luxurious rooms right on the beach! Couldn't have been nicer!
Stayed 1 night in Sep 2023
Response from Guest Experience Team on Sep 7, 2023
Thank you for staying with us and the wonderful review! We look forward to welcoming you back to the Sanctuary Beach Resort again.

8/10 Good

Agnetha

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Guest Experience Team on Sep 5, 2023
Thank you for staying with us. We appreciate the review! We look forward to welcoming you back to the Sanctuary Beach Resort again.

6/10 Okay

Eric

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Guest Experience Team on Sep 1, 2023
Thank you for staying with us. We appreciate the review! We look forward to welcoming you back to the Sanctuary Beach Resort again.

6/10 Okay

Darryl

Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Setting was nice, service poor, hotel staff unhelpful. Room not that clean. Very expensive for what it is. Area around terrible
Stayed 1 night in Aug 2023
Response from Guest Experience Team on Aug 28, 2023
Thank you for bringing this issue to our attention. We pride ourselves in giving the best possible guest experience, and we sincerely apologize that this was not. We hope that you will give us a chance to serve you better in the future.

10/10 Excellent

Kyle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The secluded nature reserve melded perfectly with luxury accommodations.
Stayed 2 nights in Aug 2023
Response from Guest Experience Team on Aug 17, 2023
Thank you for staying with us. We appreciate the review! We look forward to welcoming you back to the Sanctuary Beach Resort again.

10/10 Excellent

Darshan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 1 night in Aug 2023
Response from Guest Experience Team on Aug 17, 2023
Thank you for staying with us. We appreciate the review! We look forward to welcoming you back to the Sanctuary Beach Resort again.

10/10 Excellent

Fernando

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time with my family!
Stayed 2 nights in Aug 2023
Response from Guest Experience Team on Aug 10, 2023
Thank you for staying with us and your feedback. We look forward to welcoming you back to the Sanctuary Beach Resort.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023
Response from Guest Experience Team on Aug 10, 2023
Thank you for staying with us and your feedback. We look forward to welcoming you back to the Sanctuary Beach Resort.