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Reviews of City Express by Marriott Monterrey Lindavista

3 out of 5
City Express by Marriott Monterrey Lindavista
Av. Miguel Alemán #5331, Col. Miguel Aleman, Guadalupe, NL

Reviews

8.2

Very Good

Rating 10 - Excellent. 322 out of 650 reviews" "
Rating 8 - Good. 181 out of 650 reviews" "
Rating 6 - Okay. 61 out of 650 reviews" "
Rating 4 - Poor. 40 out of 650 reviews" "
Rating 2 - Terrible. 46 out of 650 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Sergio, Houston

Business traveler
Disliked: Cleanliness, staff & service
The air condition was noise, I reported to the front desk, told me will look for available rooms with no word back to me. During the stay I found a death cockroach, right after the room was supposed to be cleaned.
Stayed 3 nights in May 2024

10/10 Excellent

jaime

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did like the breakfast area
Stayed 1 night in Apr 2024

6/10 Okay

Nancy

Traveled with family
Liked: Staff & service
Bedding it is really uncomfortable
Stayed 1 night in Feb 2024

8/10 Good

Carlos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location
Stayed 1 night in Jan 2024

2/10 Terrible

Yolanda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I needed to make contact with the hotel before my areival…i tried to call, tried, another hotel to reach them too and no one ever answered the phone. I never went to hotel because of weather conditions due to the emergency of the matter i had to book another hotel…i even contacted hotels.com and they were unable to reach them either …this had never happened to me with hotels.com …im unhappy and not sure how to handle this situation.
Stayed 1 night in Jan 2024

2/10 Terrible

Gloria

Stayed 1 night in Dec 2023

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All services were good, had a good stay
Stayed 1 night in Dec 2023

10/10 Excellent

Miguel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was a quit area and nice
Stayed 1 night in Jun 2023
Response from . on Nov 10, 2023
Valoramos enormemente su opinión y estamos encantados de que haya tenido una experiencia positiva con nosotros. Sus comentarios nos motivan a seguir mejorando y superando sus expectativas.

8/10 Good

jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel!!
ok hotel ,little bit overprice ,excellent location
Stayed 1 night in Sep 2023
Response from . on Nov 10, 2023
Valoramos enormemente su opinión y estamos encantados de que haya tenido una experiencia positiva con nosotros. Sus comentarios nos motivan a seguir mejorando y superando sus expectativas.

6/10 Okay

Ana

Liked: Cleanliness
Stayed 1 night in Aug 2023

2/10 Terrible

Joann

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Patricia

Stayed 2 nights in Jul 2023
Response from . on Jul 13, 2023
Hotel City express Monterrey Linda Vista ,Agradece su preferencia

6/10 Okay

Arturo

Stayed 3 nights in Jul 2023

4/10 Poor

Ricardo

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Very hot, small, uncomfortable
Stayed 1 night in Jun 2023
Response from . on Jul 2, 2023
Hotel City Express MTY Linda Vista, agradece sus comentarios.

4/10 Poor

Manuel

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from . on Jul 2, 2023
Hotel City Express Mty Linda Vista, Agradece su preferencia.

10/10 Excellent

Ricardo, Long island city

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoy trip for parque fundidora y placer fun
Response from . on Jul 2, 2023
Hotel City Express MTY Linda Vista, Agradece sus comentarios

2/10 Terrible

Victor Manuel Reyes

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Check in was at 3 and the staff kept saying there was no rooms available. After various calls to the hotel we finally got a room an hour and a half later. Ridiculous.
Stayed 1 night in May 2023
Response from . on Jul 2, 2023
Hotel City Express MTY Linda Vista, Agradece sus comentarios.

2/10 Terrible

Victor

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
When we first arrived the room was not ready, when we got the room they didnt' change the sheets when I pulled my sheets there was hair and dirt, they only gave us 2 towels for 4 people, we had to continually ask daily and they never went to clean or do the beds in the room. The bathroom was gross, I'm sending you a picture. I am so disappointed with this place.
Stayed 2 nights in May 2023
Response from . on Jul 2, 2023
Hotel City Express MTY Linda Vista, lamenta lo sucedido sin embargo sus comentarios se pasan de manera inmediata al departamento de ama de llaves.

10/10 Excellent

Salomon

Traveled with family
Liked: Cleanliness, staff & service
Excellent
Stayed 2 nights in May 2023
Response from . on Jul 2, 2023
City Express Agradece su preferencia.

6/10 Okay

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
check in was pretty fast. problem was we were assigned a room that already had an occupant. apparently that happened more than once that day
Stayed 1 night in May 2023
Response from . on Jul 2, 2023
City Express Monterrey Linda Vista, agradece sus comentarios.

8/10 Good

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in May 2023
Response from . on Jul 2, 2023
Hotel City Express Monterrey Linda Vista, Agradece su preferencia.

10/10 Excellent

Juan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good love it !
Stayed 1 night in May 2023
Response from . on Jul 2, 2023
Hotel City Express Monterrey Linda Vista, Agradece su preferencia.

6/10 Okay

dolores

Traveled with family
Liked: Staff & service
Stayed 2 nights in May 2023
Response from . on Jul 2, 2023
Hotel City Express Monterrey Linda Vista, Agradece su preferencia.

6/10 Okay

Enrique

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2023
Response from . on Jul 2, 2023
Hotel City Express Monterrey Linda Vista, Agradece su preferencia.

8/10 Good

Adrian

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is ok clean and safe
Stayed 1 night in Apr 2023
Response from Gerencia City Express Monterrey Linda Vista on May 4, 2023
Muchas Gracias por sus comentarios, esperamos verle pronto en el hotel.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from . on Mar 15, 2023
Hotel City Express Monterrey Linda Vista, Agradece su preferencia.

8/10 Good

Gilberto

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from . on Mar 6, 2023
Sr. Gilberto Hotel City Express Monterrey Linda Vista, agradece sus comentarios.

10/10 Excellent

Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen hotel y el personal muy amable
Stayed 1 night in Feb 2023
Response from . on Feb 28, 2023
Hotel City Express Monterrey Linda Vista Agradece su preferencia.

4/10 Poor

Deisy

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Bad experience
We were given a dirty room. The beds were undone and towels were everywhere. We got moved to another room and although it was "clean" it smelled like old or as if the ac hadn't been on in a while.
Stayed 1 night in Jan 2023

2/10 Terrible

Sandra

2/10 Terrible

Luis Fernando

Stayed 2 nights in Dec 2022
Response from . on Dec 11, 2022
Hotel City Express Monterrey Linda Vista, le da las gracias por du preferencia.

2/10 Terrible

Luis

Stayed 1 night in Oct 2022

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2022

8/10 Good

Ramona Hernadez

Liked: Amenities, property conditions & facilities
Stayed 4 nights in Jul 2022

10/10 Excellent

Delia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

Juan Pablo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2021

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and service.
Stayed 1 night in Jun 2022

10/10 Excellent

Jose

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and spacious rooms. Kind staff and safety.
Stayed 1 night in Jun 2022

8/10 Good

Patricia

Stayed 1 night in May 2022

10/10 Excellent

Marisol

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was good
Stayed 1 night in Apr 2022

6/10 Okay

Jannet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

8/10 Good

RITA GRACIELA

Stayed 1 night in Mar 2022

10/10 Excellent

Ana paola

Stayed 1 night in Mar 2022

2/10 Terrible

Robert

Disliked: Staff & service
Stayed 2 nights in Feb 2022
Response from City Express Monterrey Linda Vista on Mar 8, 2022
Buen Dia estamos mejorando por que tenga una buena estadia y se encuentre comodo en nuestras instalaciones, sus comentarios nos ayudan a corregir nuestras areas de oportunidad, Esperamos tenga un Excelente Dia, estamos para servirle.

10/10 Excellent

jaime

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location and accessibility,
Stayed 1 night in Jan 2022
Response from City Express Monterrey Linda Vista on Mar 8, 2022
We are glad that your experience has been good, come back soon, hve a nice Day.

10/10 Excellent

Diana

Traveled with group
Liked: Cleanliness, staff & service, amenities
Great service
Stayed 2 nights in Dec 2021
Response from gerente de ventas on Dec 13, 2021
Nos entusiasma saber que su estancia fue placentera, esperamos seguir contado con su preferencia

10/10 Excellent

Mario

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Gerente de ventas on Dec 10, 2021
Nos complace saber que disfruto de su estancia en nuestro hotel. Esperamos seguir siendo su hotel de preferencia

8/10 Good

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Towels were taken in the morning and every day (stayed for 11 days) I have to request replace them. Hunt for towels, ridiculous…!!!
Stayed 11 nights in Nov 2021
Response from Gerente de ventas on Dec 4, 2021
Sorry for the inconvenience this may have caused you, if you return to Monterrey in the future, we will offer you a 40% discount on your rate

8/10 Good

Marisol

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2021
Response from gerente de ventas on Nov 30, 2021
Nos da gusto que su estancia haya sido placentera y lo esperamos seguir contando con su preferencia

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 2 nights in Oct 2021
Response from Gerente General on Oct 19, 2021
Gracias por dejarnos sus comentarios esperamos poder atenderle nuevamente en su próxima estancia