Suite, 1 King Bed, Non Smoking (Relax) | Bathroom | Shower, rainfall showerhead, hair dryer, heated floors
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Reviews of Ramada Encore by Wyndham Monterrey Apodaca Zona Aeropuerto

4 out of 5
Ramada Encore by Wyndham Monterrey Apodaca Zona Aeropuerto
Blvd. Carlos Salinas de Gortari, 302 int PTE, Apodaca, NL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 332 out of 464 reviews" "
Rating 8 - Good. 74 out of 464 reviews" "
Rating 6 - Okay. 28 out of 464 reviews" "
Rating 4 - Poor. 12 out of 464 reviews" "
Rating 2 - Terrible. 18 out of 464 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Cheolseung

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and quiet
Stayed 3 nights in Apr 2024

8/10 Good

Vicente

10/10 Excellent

Leticia

Stayed 1 night in Mar 2024

10/10 Excellent

JIEHOON

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ventas on Mar 20, 2024
Buena Tarde Jiehoon,Muchas Gracias por sus comentarios, espero se encuentre de lo mejor.Agradecemos nos haya elegido para su reciente visita. en la ciudad y es grato saber que disfrutó su estancia.Le esperamos en su próxima visita.

10/10 Excellent

Gilbert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from EMTY on Mar 20, 2024
Buena Noche Gilbert,Muchas Gracias por sus comentarios, espero se encuentre de lo mejor.Agradecemos nos haya elegido para su reciente visita. en la ciudad y es grato saber que disfrutó su estancia.Le esperamos en su próxima visita.

10/10 Excellent

Marby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service from check-in to check-out
Stayed 2 nights in Mar 2024
Response from EMTY on Mar 20, 2024
Good morning Marby,I hope this message finds you very well.Thank you very much for your comments and for Review.It will be a pleasure to welcome you again.

8/10 Good

Jusoo

Stayed 2 nights in Mar 2024

2/10 Terrible

miguel

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

COSME

Stayed 1 night in Feb 2024

10/10 Excellent

Gilbert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from EMTY on Mar 20, 2024
Buenos días Gilbert,Muchas Gracias por sus comentarios, espero se encuentre de lo mejor.Agradecemos nos haya elegido para su reciente visita. en la ciudad y es grato saber que disfrutó su estancia.Le esperamos en su próxima visita.

10/10 Excellent

Jockabeth

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Ventas on Feb 14, 2024
Buena Noche Jockabeth,Espero que este mensaje te encuentre de lo mejor.Agradecemos mucho sus comentarios, es muy grato saber que disfrutó su estancia.Le esperamos en su próxima visita a la ciudad.Saludos.

6/10 Okay

Narendra

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Having problems with morning and evening staff at main counter. Even staff was excellant.
Stayed 16 nights in Jan 2024

10/10 Excellent

Sara

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of my favorites hotels in mo terrey, everytime that a have to visit costumers on Apodaca, I stay here. Very high recommend
Stayed 1 night in Jan 2024

10/10 Excellent

Alejandro

Stayed 2 nights in Jan 2024
Response from Ventas on Feb 14, 2024
Buena Noche Alejandro,Espero que este mensaje te encuentre de lo mejor.Agradecemos mucho sus comentarios, es muy grato saber que disfrutó su estancia.Le esperamos en su próxima visita a la ciudad.Saludos.

10/10 Excellent

SILVIA R

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo excelente si volvería a hospedarme, él bufet muy completo y rico
Stayed 1 night in Jan 2024
Response from Ventas on Jan 9, 2024
Buena Días Silvia,Espero que este mensaje te encuentre de lo mejor.Agradecemos mucho sus comentarios mismos que hemos compartido con el staff, es muy grato saber que disfrutó su estancia.Le esperamos en su próxima visita a la ciudad.Saludos.

10/10 Excellent

Armando Santana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed staying at this hotel. Had a wonderful, helpful and friendly staff. Great food and very clean rooms.
Stayed 1 night in Jan 2024
Response from Ventas on Jan 9, 2024
Good morning Armando,I hope this message finds you very well.Thank you very much for your comments and for Review.It will be a pleasure to welcome you again.Regards.

10/10 Excellent

Omar

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Ventas on Jan 3, 2024
Buena Tarde OmarEspero que este mensaje te encuentre de lo mejor.Agradecemos mucho su calificación, es muy grato saber que disfrutó su estancia.Le esperamos en su próxima visita a la ciudad.Saludos.

10/10 Excellent

Noel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ventas on Jan 3, 2024
Buena Tarde NoelEspero que este mensaje te encuentre de lo mejor.Agradecemos mucho su calificación, es muy grato saber que disfrutó su estancia.Le esperamos en su próxima visita a la ciudad.Saludos.

10/10 Excellent

Noel

Stayed 1 night in Dec 2023
Response from Ventas on Dec 29, 2023
Buena Tarde Noel,Espero que este mensaje te encuentre de lo mejor.Es muy grato saber que disfrutó su estancia.Le esperamos en su próxima visita a la ciudad.Saludos.

6/10 Okay

Hugo

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The pool was closed due to under construction which was never mentioned when I done my reservation. The gym was outdated and most of all machines there didn’t work. Besides that beds were comfy clean breakfast was great
Stayed 3 nights in Dec 2023
Response from Ventas on Dec 29, 2023
Good Morning Hugo,I hope this message finds you very well.Thank you very much for your comments and for Review.We are sorry for what happened during your stay with the Gym and our pool. I share that they are now available for you. We would like a new opportunity to make your stay a total pleasure.Regards.

10/10 Excellent

rafael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff. Easy check in
Stayed 1 night in Dec 2023
Response from Ventas on Dec 20, 2023
Good morning David,I hope this message finds you very well.Thank you very much for your comments and for Review.It will be a pleasure to welcome you again.

4/10 Poor

Alfredo

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The restaurant staff was attentive and kind, unfortunately front desk staff were a different story. The breakfast area was crowded and the floor dirty with small pieces of food on the ground, I guess they're probably understaffed. There was a sign in the room offering complimentary toiletries. I called front desk to ask for a tube of tooth paste and they never brought it to my room. Later on, I walked over to the front desk to ask for the toothpaste and they never offered any complimentary, and instead tried to sell me one in a rude, unwelcoming fashion. The room they assigned us was noisy as it was on 2nd floor, and they held events in a ballroom at 1st floor, so the music could be heard clearly, along with noises from the lobby. Lastly, the indoor pool was under maintenance, and, to my understanding it's been like that for the past 3 months or more. Sadly, because this was one of the main reasons we booked here in the first place. Would not stay here again.
Stayed 2 nights in Dec 2023
Response from Ventas on Jan 3, 2024
Good Morning Alfredo,I hope this message finds you very well.Thank you very much for your comments and for Review.We are very sorry for what happened during your stay, we have followed up immediately. We would like to have a second chance, where we will not ask you to enjoy your stay.

10/10 Excellent

Felipe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast included was great, and the free transportation to the airport is also a great perk
Stayed 4 nights in Dec 2023
Response from Ventas on Dec 20, 2023
Good morning FelipeI hope this message finds you very well.Thank you very much for your comments and for Review.It will be a pleasure to welcome you again.Regards.

10/10 Excellent

Francisco

Stayed 1 night in Dec 2023
Response from Ventas on Dec 29, 2023
Buena Tarde Francisco,Espero que este mensaje te encuentre de lo mejor.Es muy grato saber que disfrutó su estancia.Le esperamos en su próxima visita a la ciudad.Saludos.

10/10 Excellent

LUIS

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Ventas on Dec 19, 2023
Buenos días Luis,Muchas Gracias por sus comentarios, espero se encuentre de lo mejor.Agradecemos nos haya relegido para su reciente estancia en la ciudad.Será un Gusto Volver en su próxima visita en la ciudad.

8/10 Good

Evan

Liked: Cleanliness, staff & service, room comfort
Bad cabbies
Most hotels we stayed at (not just here) needed some attention to up-keep. Our cab ride to the airport was just plain awful. The cabbie had a natural gas car which was noisy and underpowered, he coughed and made token efforts to clean his filthy windshield, and was rude. Welcome to Monterrey. They offered complimentary drinks but they were no good. I bought an extra pina colada at their bar and was shocked at how bad it was. The complimentary breakfast buffet was very good however.
Stayed 1 night in Nov 2023
Response from Ventas on Dec 29, 2023
Good Morning EvanI hope this message finds you very well.Thank you very much for your comments and for Review.We are sorry for what happened during your stay in our hotel and the city. We follow up immediately, we have already shared the issue with our bar for an immediate solution.Regards

10/10 Excellent

Felipe

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Service
Stayed 1 night in Nov 2023
Response from Ventas on Dec 19, 2023
Good morning Felipe,I hope this message finds you very well.Thank you very much for your comments and for Review.It will be a pleasure to welcome you again.

6/10 Okay

RAFAEL

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I specifically booked this hotel because it said indoor pool and airport transportation. Well, SURPRISE! the pool’s heater wasn’t working and the transportation for the airport started at 6am on Monday (my flight was for 4am). That upset me. The hotel was clean and newer. I just needed one night.
Stayed 1 night in Nov 2023
Response from Ventas on Jan 3, 2024
Good Morning Rafael,I hope this message finds you very well.Thank you very much for your comments and for Review.We are very sorry for what happened during your stay, we have followed up immediately. We would like to have a second chance, where we will not ask you to enjoy your stay.

10/10 Excellent

Manuel

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best!
Stayed 1 night in Nov 2023
Response from Ventas on Dec 19, 2023
Good morning ManuelI hope this message finds you very well.Thank you very much for your comments and for Review.It will be a pleasure to welcome you again.

10/10 Excellent

Joan Felipe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Ventas on Dec 19, 2023
Buena Tarde Joan FelipeMuchas Gracias por sus comentarios, espero que este mensaje le encuentre de lo mejor.Agradecemos nos haya relegido para su reciente estancia en la ciudad.Será un gusto verlo nuevamente en su próxima visita.¡Saludos!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everyone at the hotel was beyond nice. It was a great experience, the breakfast was also amazing!
Stayed 9 nights in Nov 2023
Response from Ventas on Dec 19, 2023
Good Morning Dear GuestI hope this message finds you very well.Thank you very much for your comments and for Review.It will be a pleasure to welcome you again.

10/10 Excellent

Sheldon

Stayed 1 night in Nov 2023
Response from Ventas on Dec 19, 2023
Buena Tarde Sheldon,Muchas Gracias por sus comentarios, espero que este mensaje le encuentre de lo mejor.Agradecemos nos haya relegido para su reciente estancia en la ciudad.Será un gusto verlo nuevamente en su próxima visita.¡Saludos!

8/10 Good

Ariel

Stayed 1 night in Nov 2023
Response from Ventas on Dec 19, 2023
Buenos días Ariel,Muchas Gracias por sus comentarios, espero se encuentre de lo mejor.Agradecemos nos haya relegido para su reciente estancia en la ciudad.Será un Gusto Volver en su próxima visita en la ciudad.

10/10 Excellent

Mary Jane

Liked: Cleanliness, staff & service, property conditions & facilities
ok
Stayed 1 night in Nov 2023
Response from Ventas on Dec 19, 2023
Good morning Mary Jane,I hope this message finds you very well.Thank you very much for your comments and for Review.It will be a pleasure to welcome you again.

6/10 Okay

leopoldo

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from Ventas on Dec 20, 2023
Buena Tarde Leopoldo,Espero este mensaje le encuentre de lo mejor.Agradecemos mucho sus comentarios y sentimos mucho lo sucedido durante su estancia.Nos gustaría saber más detalles sobre su estancia, para poder brindar el seguimiento oportuno.Saludos

10/10 Excellent

Edith

Stayed 1 night in Oct 2023
Response from Ventas on Dec 19, 2023
Buena Tarde Edith,Muchas Gracias por sus comentarios, espero que este mensaje le encuentre de lo mejor.Agradecemos nos haya relegido para su reciente estancia en la ciudad.Será un gusto verlo nuevamente en su próxima visita.¡Saludos!

10/10 Excellent

E. Violeta

Stayed 1 night in Oct 2023
Response from Ventas on Dec 19, 2023
Buena Tarde VioletaMuchas Gracias por sus comentarios, espero que este mensaje le encuentre de lo mejor.Agradecemos nos haya relegido para su reciente estancia en la ciudad.Será un gusto verlo nuevamente en su próxima visita.¡Saludos!

8/10 Good

Samantha

Stayed 1 night in Oct 2023
Response from Ventas on Dec 19, 2023
Buenos días SamanthaMuchas Gracias por sus comentarios, espero que este mensaje le encuentre de lo mejor.Agradecemos nos haya relegido para su reciente estancia en la ciudad.Será un gusto verlo nuevamente en su próxima visita.¡Saludos!

10/10 Excellent

Kukhan

Stayed 3 nights in Oct 2023
Response from Ventas on Dec 19, 2023
Buenos días KukhanMuchas Gracias por sus comentarios, espero que este mensaje le encuentre de lo mejor.Agradecemos nos haya relegido para su reciente estancia en la ciudad.Será un gusto verlo nuevamente en su próxima visita.¡Saludos!

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and helpful, excellent for short stopovers
Stayed 2 nights in Oct 2023
Response from Ventas on Dec 19, 2023
Good morning Ricardo,I hope this message finds you very well.Thank you very much for your comments and for Review.It will be a pleasure to welcome you again.

10/10 Excellent

Alma lorena

Stayed 1 night in Oct 2023
Response from Ventas on Dec 19, 2023
Buenos días Alma LorenaMuchas Gracias por sus comentarios, espero se encuentre de lo mejor.Agradecemos nos haya relegido para su reciente estancia en la ciudad.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alberca en mantenimiento
Nos encanto el buffet. Fue una lastima no haber usado la alberca esta vez. Ya que estaba en mantenimiento.
Stayed 1 night in Oct 2023
Response from Ventas on Oct 18, 2023
Buenos días Estimado Huésped,Deseo que este mensaje le encuentre de lo mejor.Muchas Gracias por su calificación, Sentimos el tema de la alberca, siempre buscamos mejoras para brindar mejores instalaciones y servicio.En su próxima visita nos aseguraremos que pueda conocer y disfrutar de nuestra alberca.Saludos Cordiales

8/10 Good

Ricardo

Stayed 3 nights in Oct 2023
Response from Ventas on Oct 16, 2023
Buenos días Ricardo,Espero que se encuentre muy bien.Muchas gracias por su calificación y por habernos elegido para su reciente estancia.Será un gusto verle nuevamente de regreso en su próxima visita en la ciudad.

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Ventas on Oct 11, 2023
Buenos días Juan,Muchas Gracias por sus comentarios, espero se encuentre de lo mejor.Agradecemos nos haya relegido para su reciente estancia en la ciudad.

10/10 Excellent

Federico

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff!
Response from Ventas on Oct 9, 2023
Good morning Federico,I hope this message finds you very well.Thank you very much for your comments and for Review.It will be a pleasure to welcome you again.

10/10 Excellent

Federico

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff.
Stayed 1 night in Oct 2023
Response from Ventas on Oct 9, 2023
Good morning Federico,I hope this message finds you very well.Thank you very much for your comments and for Review.It will be a pleasure to welcome you again.

8/10 Good

Anahi

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Oct 2023
Response from Ventas on Oct 7, 2023
Buenos días Anahí,Espero que este mensaje le encuentre de lo mejor.Muchas Gracias por sus comentarios.Será un gusto verle nuevamente de regreso.

10/10 Excellent

Martin Adrian

Stayed 1 night in Oct 2023
Response from Ventas on Oct 5, 2023
Buena Tarde Martín Adrian,Espero que se encuentre muy bien.Muchas Gracias por su calificación, la cual nos indica disfrutó su estancia.Siempre será un gusto verle de regreso en Ramada Encore Monterrey.

10/10 Excellent

Anna

Stayed 1 night in Oct 2023
Response from Ventas on Dec 19, 2023
Buenos días Anna,Muchas Gracias por sus comentarios, espero se encuentre de lo mejor.Agradecemos nos haya relegido para su reciente estancia en la ciudad.