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Reviews of Safi Royal Luxury Valle

4 out of 5
Safi Royal Luxury Valle
Av. Diego Rivera 555, Valle Oriente, San Pedro Garza García, NL

Reviews

8.6

Excellent

Rating 10 - Excellent. 812 out of 1283 reviews" "
Rating 8 - Good. 211 out of 1283 reviews" "
Rating 6 - Okay. 120 out of 1283 reviews" "
Rating 4 - Poor. 65 out of 1283 reviews" "
Rating 2 - Terrible. 75 out of 1283 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Pablo Mon

Traveled with family
Good location
Stayed 2 nights in May 2024

8/10 Good

Heliodoro Sandoval, Eden Prairie

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Rooms had a peculiar smell and did not have bath ropes neither sleepers
Stayed 3 nights in Apr 2024

10/10 Excellent

PAULO

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay and very amicable staff
Stayed 1 night in Apr 2024
Response from Iliana Gutierrez on Apr 24, 2024
On behalf of the Safi Royal Luxury Hotel, we appreciate your comments. For us your opinion is very important to continue improving our quality of services.We appreciate your preference.

10/10 Excellent

Eric Joseph

Stayed 3 nights in Apr 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and elegant
Stayed 5 nights in Jan 2024
Response from Iliana Gutierrez on Apr 24, 2024
On behalf of the Safi Royal Luxury Hotel, we appreciate your comments. For us your opinion is very important to continue improving our quality of services.We appreciate your preference.

6/10 Okay

Daniel, Doral

Traveled with family
Regular
Stayed 4 nights in Apr 2024
Response from Iliana Gutierrez on Apr 24, 2024
En nombre del Hotel Safi Royal Luxury agradecemos sus comentarios. Para nosotros su opinión es muy importante para seguir mejorando nuestra calidad de servicios. Agradecemos su preferencia.

10/10 Excellent

Leticia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is an excellent choice to stay in Monterrey, clean, great staff services, good food, great location Thank you
Stayed 1 night in Apr 2024
Response from Iliana Gutierrez on Apr 15, 2024
En nombre del Hotel Safi Royal Luxury agradecemos sus comentarios. Para nosotros su opinión es muy importante para seguir mejorando nuestra calidad de servicios. Agradecemos su preferencia.

2/10 Terrible

Oscar, sleepy hollow

Traveled with group
Disliked: Staff & service, property conditions & facilities
Just how smells
Stayed 3 nights in Mar 2024
Response from Iliana Gutierrez on Apr 3, 2024
On behalf of the Hotel SAFI ROYAL LUXURY we offer our most sincere apologies for the inconvenience that occurred. We are taking immediate corrective action. Your comfort is the most important thing for us.We appreciate your comments.We are at your service.

10/10 Excellent

Santiago

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Armed security guards at every entrance
Stayed 1 night in Mar 2024
Response from Iliana Gutierrez on Mar 15, 2024
On behalf of the Safi Royal Luxury Hotel, we appreciate your comments. For us your opinion is very important to continue improving our quality of services.We appreciate your preference.

10/10 Excellent

Jairo yudel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel in the San Pedro Aérea
Stayed 4 nights in Mar 2024
Response from Iliana Gutierrez on Mar 15, 2024
On behalf of the Safi Royal Luxury Hotel, we appreciate your comments. For us your opinion is very important to continue improving our quality of services.We appreciate your preference.

10/10 Excellent

Aaron

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great drinks great service
Stayed 5 nights in Mar 2024
Response from Iliana Gutierrez on Mar 15, 2024
On behalf of the Safi Royal Luxury Hotel, we appreciate your comments. For us your opinion is very important to continue improving our quality of services.We appreciate your preference.

6/10 Okay

Itzel

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Smell outside our room was awful. Seemed like there had plumbing issues or something
Stayed 2 nights in Mar 2024
Response from Iliana Gutierrez on Mar 15, 2024
On behalf of the Safi Royal Luxury Hotel, we appreciate your comments. For us your opinion is very important to continue improving our quality of services.We appreciate your preference.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Iliana Gutierrez on Apr 9, 2024
En nombre del Hotel Safi Royal Luxury agradecemos sus comentarios. Para nosotros su opinión es muy importante para seguir mejorando nuestra calidad de servicios. Agradecemos su preferencia.

2/10 Terrible

Ismael

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The A/C never worked inside the room, the shower head was broken, maids came in to clean and left trash scattered everywhere. This is the first time this has happened at this location but very disappointed.
Response from Iliana Gutierrez on Mar 8, 2024
On behalf of the Hotel SAFI ROYAL LUXURY we offer our most sincere apologies for the inconvenience that occurred. We are taking immediate corrective action. Your comfort is the most important thing for us.We appreciate your comments.We are at your service.

8/10 Good

Andre, Brookhaven

Business traveler
Liked: Cleanliness, staff & service, amenities
Hotel location is great, people is nice, the hotel would be better if it goes through a refurbish.
Stayed 2 nights in Feb 2024
Response from Iliana Gutierrez on Mar 6, 2024
En nombre del Hotel Safi Royal Luxury agradecemos sus comentarios. Para nosotros su opinión es muy importante para seguir mejorando nuestra calidad de servicios. Agradecemos su preferencia.

10/10 Excellent

Rogelio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, last minute decision and very convenient due to location and vecinity.
Stayed 1 night in Feb 2024
Response from Iliana Gutierrez on Mar 6, 2024
En nombre del Hotel Safi Royal Luxury agradecemos sus comentarios. Para nosotros su opinión es muy importante para seguir mejorando nuestra calidad de servicios. Agradecemos su preferencia.

10/10 Excellent

Brenda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, clean property, excellent service. Would stay again.
Stayed 1 night in Feb 2024
Response from Iliana Gutierrez on Mar 6, 2024
En nombre del Hotel Safi Royal Luxury agradecemos sus comentarios. Para nosotros su opinión es muy importante para seguir mejorando nuestra calidad de servicios. Agradecemos su preferencia.

4/10 Poor

Luis

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities
Terrible check in service, and did not have another key so they only gave us one.
Stayed 4 nights in Feb 2024
Response from Iliana Gutierrez on Feb 22, 2024
On behalf of the Hotel SAFI ROYAL LUXURY we offer our most sincere apologies for the inconvenience that occurred. We are taking immediate corrective action. Your comfort is the most important thing for us.We appreciate your comments.We are at your service.

10/10 Excellent

Alejandra, Menomonee Falls

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen hotel, excelente servicio. La ubicación es perfecta, puedes encontrar diferentes opciones para ir a comer
Stayed 1 night in Feb 2024
Response from Iliana Gutierrez on Feb 22, 2024
En nombre del Hotel Safi Royal Luxury agradecemos sus comentarios. Para nosotros su opinión es muy importante para seguir mejorando nuestra calidad de servicios. Agradecemos su preferencia.

6/10 Okay

Michael

Stayed 2 nights in Feb 2024
Response from Iliana Gutierrez on Apr 3, 2024
En nombre del Hotel Safi Royal Luxury agradecemos sus comentarios. Para nosotros su opinión es muy importante para seguir mejorando nuestra calidad de servicios. Agradecemos su preferencia.

10/10 Excellent

Paul Christopher

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms, great service.
Stayed 3 nights in Feb 2024
Response from Iliana Gutierrez on Feb 16, 2024
On behalf of the Safi Royal Luxury Hotel, we appreciate your comments. For us your opinion is very important to continue improving our quality of services.We appreciate your preference.

10/10 Excellent

Joel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay here again. The pool area is very nice.
Stayed 1 night in Jan 2024
Response from Iliana Gutierrez on Feb 16, 2024
On behalf of the Safi Royal Luxury Hotel, we appreciate your comments. For us your opinion is very important to continue improving our quality of services.We appreciate your preference.

8/10 Good

Jesus

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was pretty good except the shower, the shower door does not close properly and had to put some towels on the floor also it made a strange noise when you turned on the faucet.
Stayed 4 nights in Feb 2024
Response from Iliana Gutierrez on Feb 12, 2024
On behalf of the Hotel SAFI ROYAL LUXURY we offer our most sincere apologies for the inconvenience that occurred. We are taking immediate corrective action. Your comfort is the most important thing for us.We appreciate your comments.We are at your service.

4/10 Poor

Roberto

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I have stayed at this hotel several times and this is the first time I didn't quite liked the experience. Room looked older than I remembered, toilet didn't worked and waited more than 20 minutes at the restaurant before we left to have breakfast at a different place since there was nobody to take our order at the restaurant at 6:00am even when they said it is a 24hrs restaurant. Before I remember you could see one of the owners walking around in the Hotel making sure everything was fine.. now focus has clearly switched to the brand new hotel they recently opened in the same area.
Stayed 1 night in Jan 2024
Response from Iliana Gutierrez on Feb 7, 2024
On behalf of the Hotel SAFI ROYAL LUXURY we offer our most sincere apologies for the inconvenience that occurred. We are taking immediate corrective action. Your comfort is the most important thing for us.We appreciate your comments.We are at your service.

6/10 Okay

Juan

Liked: Cleanliness
.
Stayed 2 nights in Jan 2024
Response from Iliana Gutierrez on Feb 7, 2024
En nombre del Hotel SAFI ROYAL LUXURY le ofrecemos las más sinceras disculpas por el inconveniente ocurrido. Estamos tomando medidas correctivas inmediatas. Su comodidad es lo más importante para nosotros.Agradecemos sus comentarios.Quedamos a sus órdenes.

10/10 Excellent

Ricardo

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
El staff de recepción horrible las muchachas bien despotas con la gente nada amables
Stayed 1 night in Jan 2024
Response from Iliana Gutierrez on Feb 7, 2024
En nombre del Hotel SAFI ROYAL LUXURY le ofrecemos las más sinceras disculpas por el inconveniente ocurrido. Estamos tomando medidas correctivas inmediatas. Su comodidad es lo más importante para nosotros.Agradecemos sus comentarios.Quedamos a sus órdenes.

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very polite and eager to assist
Stayed 4 nights in Jan 2024
Response from Iliana Gutierrez on Feb 9, 2024
En nombre del Hotel Safi Royal Luxury agradecemos sus comentarios. Para nosotros su opinión es muy importante para seguir mejorando nuestra calidad de servicios. Agradecemos su preferencia.

6/10 Okay

Gabriel

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The floor was slanted which made the beds slanted on the head side down.
Stayed 1 night in Jan 2024
Response from Iliana Gutierrez on Feb 1, 2024
On behalf of the Hotel SAFI ROYAL LUXURY we offer our most sincere apologies for the inconvenience that occurred. We are taking immediate corrective action. Your comfort is the most important thing for us.We appreciate your comments.We are at your service.

2/10 Terrible

Nayeli

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No tv smart
Stayed 2 nights in Dec 2023
Response from Iliana Gutierrez on Jan 30, 2024
On behalf of the Hotel SAFI ROYAL LUXURY we offer our most sincere apologies for the inconvenience that occurred. We are taking immediate corrective action. Your comfort is the most important thing for us.We appreciate your comments.We are at your service.

10/10 Excellent

Graciela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Cleaned as expected for a 5 star. Restaurant a little expensive but understandable. Shopping mall across the street with everything you desire from restaurants to name brand stores.
Stayed 1 night in Jan 2024
Response from Iliana Gutierrez on Feb 16, 2024
On behalf of the Safi Royal Luxury Hotel, we appreciate your comments. For us your opinion is very important to continue improving our quality of services.We appreciate your preference.

10/10 Excellent

Jaime

Stayed 1 night in Jan 2024
Response from Iliana Gutierrez on Jan 30, 2024
En nombre del Hotel Safi Royal Luxury agradecemos sus comentarios. Para nosotros su opinión es muy importante para seguir mejorando nuestra calidad de servicios. Agradecemos su preferencia.

6/10 Okay

Jorge Badillo

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 3 nights in Jan 2024
Response from Iliana Gutierrez on Jan 12, 2024
En nombre del Hotel SAFI ROYAL LUXURY le ofrecemos las más sinceras disculpas por el inconveniente ocurrido. Estamos tomando medidas correctivas inmediatas. Su comodidad es lo más importante para nosotros.Agradecemos sus comentarios.Quedamos a sus órdenes.

6/10 Okay

Melissa

Liked: Staff & service
Disliked: Property conditions & facilities
Staff was incredible but the hotel was just not it. I definitely recommend other hotels, since this one is very outdated and old. A lot of things weren’t working in our room, like the telephone, TV, lock, etc.
Stayed 5 nights in Jan 2024
Response from Iliana Gutierrez on Jan 12, 2024
On behalf of the Hotel SAFI ROYAL LUXURY we offer our most sincere apologies for the inconvenience that occurred. We are taking immediate corrective action. Your comfort is the most important thing for us.We appreciate your comments.We are at your service.

4/10 Poor

Jose Javier, Leon

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
They need a better standards for cleanliness, the bed clothes smell like if someone else sleep, they where old and the shower was with hair and not clean. Is not a 3 star diamond hotel it needs an upgrade... I couldn't stay for the night had to change the hotel.
Stayed 1 night in Jan 2024
Response from Iliana Gutierrez on Jan 12, 2024
On behalf of the Hotel SAFI ROYAL LUXURY we offer our most sincere apologies for the inconvenience that occurred. We are taking immediate corrective action. Your comfort is the most important thing for us.We appreciate your comments.We are at your service.

10/10 Excellent

Gerardo

Stayed 1 night in Dec 2023
Response from Iliana Gutierrez on Apr 3, 2024
En nombre del Hotel Safi Royal Luxury agradecemos sus comentarios. Para nosotros su opinión es muy importante para seguir mejorando nuestra calidad de servicios. Agradecemos su preferencia.

10/10 Excellent

raul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was ok.
Stayed 1 night in Jan 2024
Response from Iliana Gutierrez on Jan 8, 2024
En nombre del Hotel Safi Royal Luxury agradecemos sus comentarios. Para nosotros su opinión es muy importante para seguir mejorando nuestra calidad de servicios. Agradecemos su preferencia.

2/10 Terrible

Isaias

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The manager did not let me bring an extra person. I booked for two beds and then while checking in was asked if I needed two beds . Since my fiancé had not arrived yet I said no . So I only registered myself. After leaving and spending the night out on the town I went back to my room and they didn’t let her in with me. It was just two of us. I tried to purchase another room or upgrade and they would not budge so long story short I had to run a room at another hotel, and I’ll never stay there again, I was being as polite as I could, and tried everything to make them comfortable with me and my fiancé but since I didn’t put her name I didn’t have her identification when I checked in they made a big deal. The manager was very rude had no professionalism whatsoever.
Stayed 1 night in Dec 2023
Response from Iliana Gutierrez on Jan 8, 2024
On behalf of the Hotel SAFI ROYAL LUXURY we offer our most sincere apologies for the inconvenience that occurred. We are taking immediate corrective action. Your comfort is the most important thing for us.We appreciate your comments.We are at your service.

2/10 Terrible

Ruben

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
El baño no bajaba se descompuso la palanca el jacuzzi no funcionaba se salía el drenaje del baño y olía muy feo a drenaje se perdió una pijama nos cambiaron de cierto dos veces hotel necesitan mejorar sus servicios en el baño
Stayed 3 nights in Dec 2023
Response from Iliana Gutierrez on Jan 12, 2024
En nombre del Hotel Safi Royal Luxury agradecemos sus comentarios. Para nosotros su opinión es muy importante para seguir mejorando nuestra calidad de servicios. Agradecemos su preferencia.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here before. It is an excellent place to stay with your family, friends or business.
Stayed 1 night in Dec 2023
Response from Iliana Gutierrez on Jan 22, 2024
On behalf of the Safi Royal Luxury Hotel, we appreciate your comments. For us your opinion is very important to continue improving our quality of services.We appreciate your preference.

6/10 Okay

Rita, Dallas

Traveled with family
Liked: Cleanliness, staff & service, amenities
Overall this was a nice property, although rooms needed a bit of an update. First room we had was dirty - there was hair all over the bathroom, so we were moved to another room. the new room was nice, bigger and had a very nice view. However there were minor issues - the phone in the room could not keep a charge when we were trying to call the front desk or room service, so we had to use the phone in the bathroom, which was corded. The hotel service person came to check on it but didn't speak on it long enough and assumed it was working fine. There was also a smell of sewer which at first was coming and going, but on the last day it was so strong it woke us up. We had a daily breakfast, which had a good variety. the tacos were superb, they make their own tortillas, too. Overall, our stay was nice but the funky smell in our room was just too much.
Stayed 5 nights in Dec 2023
Response from Iliana Gutierrez on Jan 30, 2024
On behalf of the Hotel SAFI ROYAL LUXURY we offer our most sincere apologies for the inconvenience that occurred. We are taking immediate corrective action. Your comfort is the most important thing for us.We appreciate your comments.We are at your service.

10/10 Excellent

Fernando

Liked: Cleanliness, amenities
Response from Iliana Gutierrez on Feb 9, 2024
En nombre del Hotel Safi Royal Luxury agradecemos sus comentarios. Para nosotros su opinión es muy importante para seguir mejorando nuestra calidad de servicios. Agradecemos su preferencia.

10/10 Excellent

Ana Luisa

Stayed 1 night in Dec 2023
Response from Iliana Gutierrez on Jan 2, 2024
En nombre del Hotel Safi Royal Luxury agradecemos sus comentarios. Para nosotros su opinión es muy importante para seguir mejorando nuestra calidad de servicios. Agradecemos su preferencia.

4/10 Poor

Marissa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
The hotel is in an excellent area. This time around my room did not have towels nor toiletries. The bed my daughter slept in had a lot of hairs like the sheets had not been changed. I’ve stayed there before and everything was excellent. This time around can’t explain why they were lacking the excitement service.
Stayed 2 nights in Dec 2023
Response from Iliana Gutierrez on Jan 2, 2024
On behalf of the Safi Royal Luxury Hotel, we appreciate your comments. For us your opinion is very important to continue improving our quality of services.We appreciate your preference.

8/10 Good

jorge b.

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Nice hotel with excellent staff
Stayed 3 nights in Dec 2023
Response from Iliana Gutierrez on Jan 2, 2024
On behalf of the Safi Royal Luxury Hotel, we appreciate your comments. For us your opinion is very important to continue improving our quality of services.We appreciate your preference.

6/10 Okay

leon

Traveled with family
Liked: Cleanliness, property conditions & facilities
Did not honor VIP access nor upgrade. We had to ask for clean sheets for the pull out sofa they were dirty.
Stayed 1 night in Dec 2023
Response from Iliana Gutierrez on Jan 2, 2024
On behalf of the Hotel SAFI ROYAL LUXURY we offer our most sincere apologies for the inconvenience that occurred. We are taking immediate corrective action. Your comfort is the most important thing for us.We appreciate your comments.We are at your service.

10/10 Excellent

Arnoldo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Iliana Gutierrez on Jan 2, 2024
En nombre del Hotel Safi Royal Luxury agradecemos sus comentarios. Para nosotros su opinión es muy importante para seguir mejorando nuestra calidad de servicios. Agradecemos su preferencia.

8/10 Good

Sonia

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Buen hotel , el personal amable solo los cuartos necesitan una remodelación
Stayed 2 nights in Dec 2023
Response from Iliana Gutierrez on Jan 2, 2024
En nombre del Hotel SAFI ROYAL LUXURY le ofrecemos las más sinceras disculpas por el inconveniente ocurrido. Estamos tomando medidas correctivas inmediatas. Su comodidad es lo más importante para nosotros.Agradecemos sus comentarios.Quedamos a sus órdenes.

6/10 Okay

Dayana

Stayed 2 nights in Dec 2023
Response from Iliana Gutierrez on Dec 22, 2023
En nombre del Hotel SAFI ROYAL LUXURY le ofrecemos las más sinceras disculpas por el inconveniente ocurrido. Estamos tomando medidas correctivas inmediatas. Su comodidad es lo más importante para nosotros.Agradecemos sus comentarios.Quedamos a sus órdenes.

8/10 Good

ADRIAN, El Paso

Stayed 2 nights in Dec 2023
Response from Iliana Gutierrez on Jan 8, 2024
En nombre del Hotel Safi Royal Luxury agradecemos sus comentarios. Para nosotros su opinión es muy importante para seguir mejorando nuestra calidad de servicios. Agradecemos su preferencia.

2/10 Terrible

Andres

Liked: Property conditions & facilities
Disliked: Staff & service
Terrible customer service for a nice hotel.. check in was horrible, staff was mad and didn’t welcome or explain anything, waited 20 mins with the receptionist to get my key
Stayed 1 night in Dec 2023
Response from Iliana Gutierrez on Dec 22, 2023
En nombre del Hotel SAFI ROYAL LUXURY le ofrecemos las más sinceras disculpas por el inconveniente ocurrido. Estamos tomando medidas correctivas inmediatas. Su comodidad es lo más importante para nosotros.Agradecemos sus comentarios.Quedamos a sus órdenes.