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Reviews of Black Canyon Motel

2 out of 5
Black Canyon Motel
1605 E Main St, Montrose, CO

Reviews

7.2

Good

Rating 10 - Excellent. 260 out of 1000 reviews" "
Rating 8 - Good. 347 out of 1000 reviews" "
Rating 6 - Okay. 189 out of 1000 reviews" "
Rating 4 - Poor. 121 out of 1000 reviews" "
Rating 2 - Terrible. 83 out of 1000 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

6.2/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

greg

Traveled with partner
Liked: Cleanliness, staff & service
Reasonable spot to stop for the night if traveling trough, cheap. Close to the road so a bit noisy. Staff were great, had an issue with our room so was no problem to change it. Wifi was a bit flakey.
Stayed 1 night in Apr 2024

10/10 Excellent

Deborah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room, well-equipped, very clean, nice decor
Stayed 1 night in Apr 2024

2/10 Terrible

Stephanie

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very dirty overall, stained or unclean sheets and towels and the floor made our feet black Beds at least were comfortable enough but I was very uncomfortable with the cleanliness

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newish flooring was poorly installed with gaps and humps. There was water on the floor of the bathroom. Leaky toilet? Seemed to dry up after turning my shoes into mud all over. Bed covers were minimal. I had to turn up the heater which was noisy so I had to turn up the tv volume, which was ok to cover the highway noise.
Stayed 1 night in Mar 2024

6/10 Okay

Betsy

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Katie

Business traveler, Traveled with partner, Traveled with pets
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
It was oka
Stayed 1 night in Feb 2024

8/10 Good

Marcia

Liked: Staff & service, property conditions & facilities
Friendly front desk staff.
Stayed 1 night in Jan 2024

4/10 Poor

Daniel

Stayed 1 night in Jan 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Maurice

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Floor boards had gaping spaces in them besides the floor being so unlevel you had to be careful not to trip, toilet didn't want to flush, fan would just screech, just a stark, cold room with a very loud heater above your head.
Stayed 1 night in Jan 2024

2/10 Terrible

Eduardo

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Rodney

Disliked: Cleanliness, property conditions & facilities, room comfort
The room was dirty and towels left from previous guest were still in the room! My daughter and her family had to go to a different hotel! Their room had mouse poo on the pillow and nest from mattress bedding on the floor next to bed! Spider and web in room! We will never stay there again!
Stayed 1 night in Jan 2024

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Roger

Stayed 1 night in Jan 2024

10/10 Excellent

john

Stayed 1 night in Jan 2024

8/10 Good

Troy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Matlock

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great front desk
Stayed 1 night in Jan 2024

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Cathy

Stayed 4 nights in Dec 2023

8/10 Good

Steve

Stayed 3 nights in Dec 2023

8/10 Good

Mario

Liked: Cleanliness
Stayed 1 night in Dec 2023

4/10 Poor

JAMES

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Toilet not secured to the floor. Dirty. Fridge had mold in it and unplugged. No pot for the coffee maker.
Stayed 5 nights in Dec 2023

6/10 Okay

Sara

Liked: Staff & service
Staff was nice, the bed comfortable and the shower one of the best we’ve seen. But a part from that, the room need some work.
Stayed 1 night in Dec 2023

10/10 Excellent

Joshua

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Jim

Stayed 1 night in Dec 2023

2/10 Terrible

Roger

Disliked: Cleanliness, staff & service, property conditions & facilities
After changing rooms 3 times to get a room that had a working TV with one channel, noticed there was no smoke detector! The guy at the front desk, who came in after the Lady that checked us in, was very helpful and moved us to a suite that was nicer and everything seemed to work.
Stayed 1 night in Dec 2023

10/10 Excellent

Harrison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasantly surprised.
Stayed 3 nights in Nov 2023
Response from BCM on Nov 28, 2023
Thank you for staying with us and for your honest opinion.

2/10 Terrible

Brad

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms should be updated for the price people pay per night.
Stayed 1 night in Nov 2023
Response from BCM Management on Nov 28, 2023
Thanks for your feedback. You didn’t even pay for the room on 11/25 Sir, and left us this review because we confronted and asked you to leave. And now you are back on property today 11/27, why? If you feel our rooms aren’t updated then we would expect you to not book with us again. We appreciate your business but will be more happy for your honest opinions instead of spreading false information.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

6/10 Okay

Kent

Traveled with partner, Traveled with pets
Disliked: Amenities
Pretty bare bones, had to ask for addtional washclothes. Bed was so hard along with the pillows. Had to go buy one.The last time we stayed there the ice machine was not working, we were told it was not working again. Hmmmmm. Never again!!
Stayed 3 nights in Nov 2023

2/10 Terrible

Echilla

Stayed 1 night in Nov 2023

10/10 Excellent

Diana, Denver

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, safe, quiet, easy parking, friendly customer service.
Stayed 1 night in Nov 2023
Response from BCM on Nov 28, 2023
Thank you for your stay with us and providing us with your honest feedback.

4/10 Poor

Douglas

Traveled with partner
Disliked: Property conditions & facilities
I booked the hotel in the afternoon and arrived at 11:10 PM. The door was locked with a note saying the office closes at midnight. I tried calling both numbers posted on the door and no one picked up. I called several other hotels in the area and they were either full or very expensive. I went back to the office door and called the third number (room number) and someone finally came and provided the key to the room. The staff was nice after they opened the office up, we were just worried we might have been without a room. Room was subpar for the price.

4/10 Poor

Jennifer, Montrose

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Verified traveler

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Mixed review
The staff was friendly and helpful. The condition of the room made us wish we had spent the $20 more for the other hotel we had considered. A couple of places the paint was pealing. The floor heater was not well put together. The exhaust fan in the bathroom wasn't working. The bed was clean and comfortable. There were no noisy, loud neighbors or anything like that.
Stayed 1 night in Oct 2023

2/10 Terrible

Dolan

Disliked: Cleanliness, property conditions & facilities, room comfort
Full refund request!!
I am requesting a full refund of my payment. This room was deplorable! The smell was so bad that there was NO WAY I was going to be able to get any sleep. That place has not been maintained at all the room had sharpy marks on the walls, black mold in corners, the exterior condition was just as poor, the sofa in the lobby is vinyl and the fabric had worn away and was cracked into the point of failure!! I did NOT occupy this room. I had already turned in my room key to the desk consequently I do NOT have photos of the room. I did find a much clearer room at another motel across the street and enjoy a restful night. I did request a refund from the front desk within hours (less than 4) after having dinner, which I was refused and informed to address this with "Hotels.com" which I am doing at this time.
Stayed 1 night in Oct 2023

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Dingy!!!
This place is so old and dingy! I thought about camping that weekend but, due to colder nighttime temperatures, I decided to book a room. I was glad to have a warm shower and a bed to sleep in but not at that price for those conditions. At $140 a night, I expected a lot more than questionable cleanliness, dated everything, and a granola bar for breakfast. Way overpriced!
Stayed 2 nights in Oct 2023

2/10 Terrible

Matthew

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
got a good night's sleep.
Stayed 1 night in Oct 2023

8/10 Good

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple check in. Nice big clean room. Only complaint was the breakfast choices were not the best
Stayed 1 night in Oct 2023

4/10 Poor

Michael

Disliked: Cleanliness
Stayed 1 night in Sep 2023

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything I needed for a one night layover
Stayed 1 night in Oct 2023

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was nice and friendly. The room was spacious and nice. The cleaning was done well. It was a nice stay for the night
Stayed 1 night in Oct 2023

2/10 Terrible

Linda

Disliked: Amenities, property conditions & facilities
The property and room we stayed in were in dire need of repairs and updating. Bathroom floor had many cracks, sink had many chips, heating unit was falling apart, refrigerator freezer was full of ice, furniture which had been painted with chips was sticky from cleaning solutions. The breakfast was marginal. Would recommend staying somewhere else.
Stayed 1 night in Sep 2023

10/10 Excellent

Judi

Great p,ace. Nice lady
Stayed 1 night in Oct 2023

6/10 Okay

Warren

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
We have stayed here a dozen times over the years. It has always been a good value. Nothing fancy but clean and maintained. This time they seem to be in the midst of renovations and the room we were in was really not yet habitable. The bed was comfortable and the area was plenty quiet. The paint job was sloppy, the new flooring was a mess, and the refrigerator wasn’t plugged in (cold) and still didn’t seem to cool down when I plugged it in.
Stayed 1 night in Oct 2023

8/10 Good

Cecile, Highlands Ranch

Traveled with partner
Liked: Cleanliness, staff & service
Staff was really nice and accommodating. The room, dining room and lobby were very clean. We had everything we needed, but the whole place was dated, and the surroundings were not very inspiring. Breakfast was disappointing. The motel was close to the center, which was convenient. I think overall its a good place for the money, just don't expect a resort.
Stayed 2 nights in Oct 2023

10/10 Excellent

Roland

Liked: Staff & service
Stayed 1 night in Oct 2023

2/10 Terrible

GERARD

Disliked: Cleanliness, staff & service, property conditions & facilities
The place needs renovating, it was not good at all, breakfast was very poor on the days that they actually turned up to do it, Sunday they never showed up to do the breakfast.
Stayed 3 nights in Oct 2023