Dear William,We are very pleased to know that you enjoyed your stay with us. Thank you very much for your preference and rating. Hopefully we will have the privilege of serving you again.

Estimado Javier,Nos motiva mucho ver su calificación de 5 sobre 5 y saber que disfrutó su estancia con nosotros. Esperamos poderle servir nuevamente en su próxima visita a Morelia

Estimada Yasmany,Nos complace mucho ver su calificación y saber que disfrutó su estancia con nosotros.Esperamos poderle servir nuevamente en su próxima visita a Morelia

Dear Joseph,We are very pleased to see your rating and knowing that you enjoyed your stay with us and we hope to service you sometime soon!

Estimado José,Nos sorprende mucho ver su calificación tan deficiente ya que en su check out nos mencionó que se la habia pasado muy bien y que incluso quería regresar más días. Hasta tarjeta con los datos del hotel nos pidió!Nos serviría mucho saber realmente su opinión y saber en qué podemos mejorar para que nuestros huéspedes puedan disfrutar mucho su experiencia.

Dear Fidel,I'm sorry to hear about your disappointing experience at the hotel. It's frustrating when the service doesn't meet your expectations, especially when you've paid for a premium room. In situations like this, it might be helpful to provide feedback directly to the hotel management while you are still at the hotel so you can be taken care of properly. Thank you for your comments that have been passed to our general manager so she can work closely with the front desk staff so they can improve their service and attention. In regards to the restaurants music, we will look into this as we havent received any comments on this.

Estimado José Luis,Muchas gracias por su preferencia y calificación. Nos serviría mucho saber en qué aspectos podemos mejorar para lograr una calificación de 10. Su opinión es muy importante para nosotros.

Dear Thomas,Maybe there was a language misinterpretation but the hotel did not refused to your room change, we simply did not have anywhere to move you to. We were 100% occupancy last week so I hope you understand that all rooms were occupied. So please try to understand us also, if we did have a room available, of course we wouldve moved you.

Estimado Alfredo,Nos motiva mucho saber que ha disfrutado su estancia con nosotros al ver su calificación. Agradecemos mucho su preferencia y su valoración y esperamos poder servirle en un futuro.

Dear Juanita,It's wonderful to hear that you loved the customer service, from check-in to assistance with parking and your luggage, and that you would choose to stay at the hotel again. Exceptional customer service is a crucial part of providing a great guest experience, and it's great to know that you had a positive experience in this regard.If you have any more feedback or suggestions for us, please don't hesitate to share. We look forward to welcoming you back in the future, and thank you for choosing our hotel and for sharing your positive feedback!

Dear Maria,We're delighted to hear that you received great service during your stay. Providing excellent service to our guests is a top priority, and it's rewarding to know that you had a positive experience. If you have any specific comments or suggestions for improvement, please feel free to share. We look forward to welcoming you back in the future for another great stay!

Dear Diego,The hotel is going under a big remodeling as we speak. Being an old historic building, its sometimes difficult to have everything quickly fixed and we are putting a lot of effort in all the aspects you mention. However you failed to say that we did give you a room upgrade, or that you did not pay for some amenities that have a cost, all of this to try to make your stay more comfortable and make you happy. We are very sorry that all of our efforts were not enough, but we are certain that we do our best to be more than a 4 star property.

Dear Jerry,We are very sorry for the inconveniences you had during your stay. Your comments are very important to us and we have shared them with our general management for their follow up and improvements.Thank you for your preference.

Estimado Omar,Gracias por su puntuación, nos motiva a seguir trabajando para ser mejores cada día.¡Lo esperamos pronto!

Dear Cesar,We changed your room 4 times because you insisted that the room you booked had AC, which was not the case and we proved that to you by showing the description that is in hotels.comBut still you insisted in not liking each room we showed you to try to accommodate your "needs". And also, you did not mention that we did give you a FREE room upgrade, so your comments and ratings do not show all the effort we did to please you.

Dear Ronald,Thank you for your preference and comments. We are currently remodeling the hotel

Dear Susan,Thank you very much for your preference and rating. We are glad to see that you enjoyed your stay with us.

Dear Gustavo,Thank you for your preference, rating and comments. We are very pleased to know that we could accommodate your needs and that you had a good stay with us.

Dear Wuquiang,Thank you very much for your preference, rating and comments that will help us improve our room services. English is not our primary language in Mexico, so many people dont know how to speak it nor read it, but we do try to understand our clients.

Dear Kathleen,Thank you very much for your preference and rating. We are pleased to see that you enjoyed your stay with us.

Dear Ruby,Thank you for your comments on our Front Desk not being friendly, we passed your observations to our Management for follow up. We appreciate your preference and rating

Dear Sandra,Thank you for your preference and specially for your exquisite and detailed review that motivates us to continue striving in our services and the hotels remodeling. We hope to have the honor of serving you again.

Dear Christian,We are very pleased to know that you enjoyed your stay with us. Thank you for your preference and rating

Estimado Hugo,Agradecemos mucho su preferencia y valoración.Nos complace ver que disfrutó su estancia con nosotros

Dear Paola,We are very pleased to know that you enjoyed your stay with us. Thank you for your preference and rating.

Dear Linda,We are pleased to see that you enjoyed your stay with us. We really appreciate your preference and evaluation.

Dear Carina,Room assignation is done subject to availability. You can always choose the type of bed you want, but we make the assignations one day before check in based on availability, sorry if this was inconvenient for you. Thank you for your preference and we are glad that you enjoyed your stay with us.

Dear Richard,We are very pleased to know that you enjoyed your stay with us. What surprises me is that youre saying that there are no breakfast options or morning coffee... but the restaurant opens from 8 am to 11 pm. Only on Sundays it opens until 5 pm.Thank you for your preference

Estimada Andrea,Nos complace ver que disfrutó su estancia con nosotros. Agradecemos mucho su preferencia y valoración

Dear Guest,Thank you very much for your preference and your rating, however by just saying "A lot of things that did not work" but not being specific, we can not give the proper follow up to this matter.

Estimado Marco,Para nosotros ha sido un privilegio haberle servido y nos motiva mucho ver su calificación. Esperamos poder contar con su preferencia en su próxima visita a Morelia

Estimado Robert,Nos complace mucho ver que disfrutó su estancia con nosotros. Agradecemos su preferencia y valoración.

Dear Manuel,We are very pleased to know that you enjoyed your stay with us and it motivates us greatly to know that we did everything to help you have an amazing time in Morelia.Thank you for your preference.

Estimado Juan, Nos complace ver que disfrutó su estancia con nosotros. Agradecemos mucho su preferencia.

Dear Elsa, We truly apologize for the lack of service of the front desk staff. We have passed your comments to our management so they can work with them, to improve their service and work ethics. On behalf of Los Juaninos, we would like to thank your preference, rating and comments that will help us improve our service.

Dear Olivia, We are very pleased to read your review and to know that you enjoyed your stay with us. For us is very motivating knowing that we help you to get to know Morelia more and we will be honored to serve you again, so come back soon!

Dear Rigoberto, Thank you very much for your preference and your comments. All suggestions help us know the opportunity areas we have.

Dear Rene, We feel honored and highly motivated to read your review! It is wonderful to know that you enjoyed your stay with us and we greatly appreciate your preference, assessment and above all your recommendation. We hope to have the privilege of serving you again sometime soon.

Estimado Cesar, Lamentamos ver una calificación tan baja sin mayor explicación. Desafortunadamente de esta forma no podemos responder a sus observaciones, ni tampoco darles seguimiento.

Estimada Sandra, A nombre del staff de Hotel Los Juaninos, queremos agradecerle mucho su preferencia y valoración. Nos complace ver que disfrutó mucho del hotel y su estancia con nosotros.

Dear Pricila, ON behalf of Hotel Los Juaninos and it´s staff, I would like to thank you very much for your preference. Knowing that you enjoyed your stay with us, is a great motivation to keep on giving a good service.

Dear Noemi, We are very sorry of all the inconveniences you had with some staff members. Our manager is aware about the misinformation from our front desk staff on the VIP benefits, and the situation with room service. Thank you for noting all of the things we need to improve, so we are always giving our guests the experience they deserve.

Dear Maria, Thank you very much for your preference, review and comments that will help us improve our services.

Dear Mayra, We are very pleased to know that you enjoyed your stay with us. We would like to thank you for your preference and we hope to service you again.

Dear Gladys, We are very pleased to know that you enjoyed your stay with us. Thank you very much for your preference.

Dear Melvin, Thank you so much for your preference and rating. We are very pleased to know that you enjoyed your stay with us.

Estimada Monica, Nos complace ver que disfrutó su estancia con nosotros. Agradecemos mucho su preferencia y valoración.

Dear Geovanna, On behalf of Los Juaninos and its staff we would like to thank you for choosing us as your lodging option in Morelia. We are glad to know that you enjoyed your stay with us.