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Reviews of Best Western Morgan City Inn

3.5 out of 5
Best Western Morgan City Inn
610 Martin Luther King Jr Blvd, Morgan City, LA

Reviews

8.4

Very Good

Rating 10 - Excellent. 75 out of 176 reviews" "
Rating 8 - Good. 70 out of 176 reviews" "
Rating 6 - Okay. 19 out of 176 reviews" "
Rating 4 - Poor. 6 out of 176 reviews" "
Rating 2 - Terrible. 6 out of 176 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from fdm on Apr 12, 2024
Good morning, Thank you for your time. We appreciate all of our guests.Management

8/10 Good

Lindbergh

Stayed 1 night in Feb 2024
Response from fdm on Apr 12, 2024
Good morning, Thank you for your time. We appreciate all of our guests.Management

10/10 Excellent

Jenny

Traveled with partner
Small town. Accessible to stores. Nice hotel.
Stayed 1 night in Feb 2024
Response from fdm on Feb 19, 2024
Good afternoon, Thank you for your time to write a review. We appreciate all of our guests.Management

6/10 Okay

David

Business traveler
Beds are decently comfortable, but the wall are thin so hallway noise from other guests can be heard as early as 4:00am. Smoke alarm kept going off over a couple of days even after informing the front desk.
Stayed 3 nights in Jan 2024
Response from FDM on Jan 17, 2024
Good afternoon David, On behalf of the team at Best Western we would like to apologize for not meeting your expectations for your stay. Our guests are very important to us and we appreciate you staying with us. Thank you, Management

10/10 Excellent

Jose

Liked: Cleanliness
Stayed 2 nights in Dec 2023
Response from fdm on Feb 19, 2024
Good afternoon, Thank you for taking the time to give review/survey. We appreciate your business and hope to see you again soon.Management

10/10 Excellent

alicia

Stayed 2 nights in Dec 2023
Response from fdm on Dec 13, 2023
Good morning, Thank you for taking the time to post a review.Have a great day!

10/10 Excellent

Adan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good night sleep
The hotel is in good condition, the nights are quiet for a business traveler it is perfect. I will stay there again if needed.
Stayed 3 nights in Nov 2023
Response from fdm on Dec 13, 2023
Good morning, Thank you for your stay with us and we are happy that you enjoyed your stay.We hope to see you again soon in the future.Managment

8/10 Good

justin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and
Stayed 2 nights in Nov 2023
Response from fdm on Nov 30, 2023
Good morning, Thank you for taking the time to review your stay with us. We appreciate your business.Management

8/10 Good

Chris

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with comfortable beds and great breakfast.
Stayed 2 nights in Nov 2023
Response from fdm on Nov 30, 2023
Good morning, Thank you for taking the time to review your stay with us. We appreciate your business.Management

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, amenities
Good breakfast and staff, however too much noise at night when trying to sleep
Stayed 3 nights in Nov 2023
Response from fdm on Nov 30, 2023
Good morning, Thank you for taking the time to review your stay with us. We apologize for the noise during your stay. We appreciate your business.Management

10/10 Excellent

justin

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from fdm on Nov 30, 2023
Good morning, Thank you for taking the time to review your stay with us. We appreciate your business.Management

2/10 Terrible

Sergio

Stayed 1 night in Nov 2023
Response from fdm on Nov 30, 2023
Good morning, Thank you for taking the time to review your stay with us. We are sorry you were not satisfied with your stay. Management

8/10 Good

Amelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from fdm on Oct 29, 2023
Good morning, Thank you for your review. We appreciate your time. Management

8/10 Good

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from fdm on Oct 11, 2023
Good morning, Thank you for taking the time to give us a score. We appreciate your business and any comments that may help us to accommodate our guests accordingly.Thank you,Kristie Swain

10/10 Excellent

John, Allen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Seem to be happy to help your requests
Stayed 3 nights in Jul 2023
Response from fdm on Jul 15, 2023
Good afternoon, Thank you for taking time to write a review. We appreciate all of our guests and accommodate the best we are able. Thank you, Kristie SwainManagement

10/10 Excellent

Hollie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to go to sleep
Response from FDM on Jul 15, 2023
Good afternoon, Thank you for taking the time to write a review. We appreciate all of our guests and it's good to hear that you slept well during your stay. Thank you, Kristie SwainManagement

10/10 Excellent

erika, brownsville

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This property is great for a short stay , the only thing is the refrigerator did not work . But everything else perfect. Recommend for the price
Stayed 3 nights in May 2023
Response from fdm on Jun 1, 2023
Good afternoon Erika, Thank you for taking time to write a review on your stay with us. We value all of our guests. We apologize that your mini fridge did not work in the room. Please let us know at front desk for problems such as this so that we can accommodate you quickly. Thank you for your time and please let us know if there is anything we can do for future reservations. Kristie SwainAssistant GM

10/10 Excellent

Erika

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
Excellent service excellent accommodations I travel with my dad and grandfather both of them needs special accommodations and they make my trip easy accommodating us in a handicap room all 3 of the front desk girls were amazing they go to above and beyond to make us feel nice really recomend and I would stay again with them
Stayed 4 nights in May 2023
Response from FDM on May 23, 2023
Good afternoon Erika, It was a pleasure to meet and have all of you stay with us. From the entire staff we are extremely happy that you were accommodated and pleased with your stay. We strive to make our guests comfortable. Thank you for your kind words and please let us know if you need any future reservations as we will be more than happy to have you return. Sincerely, Kristie SwainAssistant GM

10/10 Excellent

Kevin

Stayed 3 nights in Apr 2023
Response from fdm on May 15, 2023
Good evening, Thank you for taking the time to write a review. We appreciate your stay and look forward to future reservations. Kristie SwainAssistant GM

10/10 Excellent

Denise

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from fdm on Apr 10, 2023
Good morning Denise, Thank you for your review! We strive to accommodate each of our guests with excellence. Please if you need anything let us know. Kristie SwainManager

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was excellent and the room service was too. I enjoyed my stay and was a quiet place to stay.
Stayed 1 night in Mar 2023
Response from fdm on Apr 1, 2023
Good morning, Thank you for taking time to write a review. We appreciate your kind words. We strive for guest satisfaction. It was nice having you stay with us and if there is anything we can do for you in the future please let us know. Kristie SwainManager

10/10 Excellent

Gary

Stayed 2 nights in Mar 2023
Response from fdm on Apr 24, 2023
Good morning, Thank you for taking the time to fill out the survey for your stay with us. We appreciate all guests feedback to continue good service and accommodate our guests the best we can.Thank you, Kristie SwainManager

10/10 Excellent

Glen

Stayed 3 nights in Feb 2023
Response from fdm on Mar 24, 2023
Good morning Glen, Thank you for taking the time to post a review. We appreciate our guests and please if you need any further assistance, let me know. Kristie SwainManager

8/10 Good

Mark

Stayed 1 night in Nov 2022
Response from FDM on Dec 1, 2022
Good morning Mark, Thank you for taking the time for the survey. We appreciate your business. We look forward to future reservations. Kristie SwainManager

10/10 Excellent

Vickie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean. The staff was friendly and helpful. The breakfast was fresh scrambled eggs with sausage. A great stay for the price. I will stay there again.
Stayed 2 nights in Nov 2022
Response from fdm on Nov 11, 2022
Good afternoon, Vickie, Thank you for taking the time to write such a positive review. I will share this with my staff as we will continue to strive for excellence. We appreciate our guests and do our best to accommodate for a great stay. Thank you again for staying with us and we hope to see you for future reservations.Kristie SwainManager

8/10 Good

Jenisia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from fdm on Oct 25, 2022
Good afternoon Jenisia, Thank you for taking the time to score a review for your stay at the Best Western Morgan City Inn. If there is anything we can do for a future reservation with you, just let me know. Thank you for staying with us.Kristie SwainManager

10/10 Excellent

Rex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022

6/10 Okay

Allison, Saint Gabriel

Traveled with family
Liked: Cleanliness, amenities
The carpets were damp upon arrival and so was the bedding. Turned AC on cooler to try to dry things out. Got a text upon arrival stating if we needed anything to text. I asked 3 times for a blanket and additional towels and never got any. Both drink machines weren't working so could not get any bottled water.
Stayed 1 night in Sep 2022
Response from fdm on Sep 15, 2022
Good day, Thank you for taking the time to write a review on your recent stay at our hotel. We would like to apologize for not meeting your expectations on our guest rooms and service. We do strive to meet our guests accomodations the best we can. This will be addressed so that it is noted for our future reservations. We would like to add that we have recieved a new drink machine and it is in working order along with the second one. Thank you for your time. Please let me know if there is anything I can help you with for future reservations. Kristie SwainManager

4/10 Poor

Tamela

Traveled with family
Liked: Cleanliness
Stop overcharging!!!
The visit was ok. The manager charged my room before I arrived and they charged my card when I arrived. I have 2 charges on my bank statement. I let the lady at the desk see that I was already charged, but the manager told he to charge my card. Now she said I have 2 charges on my card and they told me I should see a credit in 3 to 5 days. I pray I don’t get overdraft.
Stayed 1 night in Jun 2022
Response from FDM on Jun 28, 2022
Dear Tamela, Thank you for taking the time to write a review on your recent stay with us. We do apologize for the card inconvience. Prior to check in some cards that reserve the room from third party reservarations are authorized as a promise to pay, this is not a charge on our end until check out. When the guest arrives the credit card used to pay for the room is then slid on our EMV machine giving us permission to charge the guest upon check out and authorization is cleared. Some bank cards do take 3 - 7 business days for an authorization to be cleared. As per our conversation on the check out morning, there is only one charge for the night you stayed in our hotel. We have no holds on your card only one sale for the night you stayed. We do appreciate your stay with us. Thank you, Management

4/10 Poor

Jacob

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Needs lots of repairs and work. Had to go through three rooms before we could settle in and then the AC quit working in the middle of the night in the third room.
Stayed 1 night in Jun 2022
Response from FDM on Jun 24, 2022
Good morning, Thank you for taking the time to write a review. We apologize for this inconvience as we are in the process of painting and renovating our hotel. This reservation is showing as cancelled. There were no charges for this reserversation. We are very accomodating for our guests to fix anything that may come up during your visit. Manager

4/10 Poor

Norman

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Keycard didn’t work twice. Room not clean. AC not working properly.
Stayed 1 night in Jun 2022
Response from FDM on Jun 15, 2022
Dear Norman, Thank you for taking the time to write a review survey regarding your recent stay at Comfort Inn & Suites Morgan City. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding our key cards not working correctly on your recent visit. I have shared your feedback with my general manager to ensure we handle these types of situations differently in the future. Upon check in, any problems with the room that is unsatisfactory to the guest, the front desk clerk is more than available to accomodate any issues you may have, even if a room change is needed. I apologize as there was no feedback given to resolve any issues that you may have had during your visit. Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Morgan City. Kind regards, Kristie Swain Manager

10/10 Excellent

Antwain

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager of the property was very nice and on point with everything. Despite construction being done she and her staff were extremely friendly and accommodating. We will be visiting this hotel again!
Stayed 3 nights in May 2022
Response from FDM on Jun 10, 2022
Dear Antwain, Thank you for taking the time to write a review regarding your recent stay at our hotel. It was a pleasure having you. Your feedback is very important to us and will continue to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Kristie Swain Front Desk Manager

10/10 Excellent

Amy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and accommodating. The room was clean and cozy. We had a very nice stay.
Stayed 1 night in Apr 2022
Response from FDM on May 3, 2022
Thank you for taking the time to write a review regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Kristie Swain Front Desk Manager

2/10 Terrible

Christina

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
First room had a dirty/filthy tub, same with second room. Third room, the tub was better but bed sheets and cover were not changed as crumbs were on the bed with wrinkled sheets. The housekeepers did not clean.
Stayed 2 nights in Apr 2022
Response from FDM on May 7, 2022
Dear Christina, On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Because of this inconvenience we refunded your full payment for the stay. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Sincerely, Kristie Swain Front Desk Manager

4/10 Poor

Janice

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The staff was friendly but the place was in need of repair, updating and was filthy! Even the ‘complete’ breakfast was not a complete breakfast … no eggs, sausage or bacon - only cereal, waffles, yogurt! We should have gone to another place but we had already paid and it was late. Would NEVER stay at a Comfort Inn again after that one!
Stayed 1 night in Jan 2022

10/10 Excellent

John Jonathan, Allen

Stayed 3 nights in Aug 2021

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The room I was in the AC didn't work. The other room the bed was hard and you hear everything in the room.
Stayed 1 night in Jul 2021
Response from FDM on Aug 2, 2021
Dear Guest, Thank you for taking the time to write a review regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Kristie Swain Front Desk Manager Comfort Inn & Suites

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, attentive staff. Easy to park, drive, visit.
Stayed 2 nights in Jul 2021
Response from FDM on Aug 2, 2021
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your kind words are appreciated as we strive to be excellent. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Kristie Swain Front Desk Manager Comfort Inn & Suites

6/10 Okay

Verified traveler

Traveled with family
They’ve charged my card 3 times ! I’m not happy with that!
Stayed 3 nights in Jul 2021
Response from FDM on Jul 27, 2021
Dear Guest, Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the payment issues on your recent visit. My GM corrected the issue with the credit card processing. I have shared your feedback with the general manager to ensure we handle these types of situations differently in the future. Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Morgan City. Kind regards, Kristie Swain Front Desk Manager Comfort Inn & Suites

8/10 Good

Thomas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kind, clean, and accommodating
There was some confusion about reservations, but the mistake was on my end. They were very kind and we resolved the issues without any problems at all. I’ll be staying here in the future if I ever come back through here again. The room was clean and met our needs. Can’t ask for more than that when all you need is a clean room and bed for a couple nights.
Stayed 1 night in Jul 2021
Response from FDR on Jul 26, 2021
Dear Thomas, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We appreciate your patience concerning the confusion about the reservations and have enjoyed your company. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Kristie Swain Front Desk Manager Comfort Inn & Suites

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed at Comfort Suites for a ball tournament. The staff was extremely nice and accommodating.
Stayed 4 nights in Jul 2021
Response from FDM on Jul 23, 2021
Dear Mark, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. It was a pleasure to have you all here. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Kristie Swain Front Desk Manager Comfort Inn & Suites

10/10 Excellent

Edith inez

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the staff was the best! very friendly and helpful.
Stayed 2 nights in Jul 2021
Response from FDM on Jul 23, 2021
Dear Edith, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We do appreciate your kind words and hope to see you again! Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Kristie Swain Front Desk Manager Comfort Inn & Suites

6/10 Okay

Sandra

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jul 2021
Response from FDM on Jul 13, 2021
Sandra, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. Sincerely, Kristie Swain Front Desk Manager Comfort Inn & Suites

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent, very helpful...
Stayed 1 night in Jun 2021
Response from FDM on Jul 13, 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Kristie Swain Front Desk Manager Comfort Inn & Suites

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place with good service
Nice place......room was very clean, AC unit worked well, and electronics worked very well. The only thing I could recommend is some updating in the bathroom. Somewhat sloppy seals around the tub area, and the shower head was showing need for cleaning or replacement. It was a good night, and a very convenient location
Stayed 3 nights in May 2021
Response from FDM on Jun 4, 2021
Dear David, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Kristie Swain Front Desk Manager Comfort Inn & Suites

8/10 Good

Jeannie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from FDM on May 23, 2021
Dear Jeannie, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Ramesh Patel Property CHI Gm & Director of Sales Comfort Inn & Suites of Morgan City, La

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from FDM on May 15, 2021
Dear Maria Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback. We strive to continuously improve the quality of our services to provide an exceptional experience for our guests. Sincerely, Kristie Swain Front Desk Manager Comfort Inn & Suites

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I noticed as soon as i walked in the lobby how clean it smelled. I would stay here again.
Stayed 2 nights in Apr 2021
Response from FDM on May 15, 2021
Dear guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback. We strive to continuously improve the quality of our services to provide an exceptional experience for our guests. Sincerely, Kristie Swain Front Desk Manager Comfort Inn & Suites

10/10 Excellent

Verified traveler

Stayed 1 night in Mar 2021
Response from FDM on May 15, 2021
Dear guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback. We strive to continuously improve the quality of our services to provide an exceptional experience for our guests. Sincerely, Kristie Swain Front Desk Manager Comfort Inn & Suites

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2021
Response from FDM on May 15, 2021
Dear guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback. We strive to continuously improve the quality of our services to provide an exceptional experience for our guests. Sincerely, Kristie Swain Front Desk Manager Comfort Inn & Suites