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Reviews of Villa Le Zagare Relais & SPA

4 out of 5
Villa Le Zagare Relais & SPA
Via Visitazione 68, Gragnano, NA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 92 out of 139 reviews" "
Rating 8 - Good. 34 out of 139 reviews" "
Rating 6 - Okay. 8 out of 139 reviews" "
Rating 4 - Poor. 4 out of 139 reviews" "
Rating 2 - Terrible. 1 out of 139 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breathtaking property, but a bit out of the way. Their dining room is clearly set up for hosting large celebrations, but the food and staff were outstanding!
Stayed 1 night in Feb 2024
Response from villa le zagare on Mar 25, 2024
Dear Guests, many thanks for rating, we are glad you enjoyed your stay. Regards

10/10 Excellent

Bala Aditya

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place to stay. Staff were very nice. We arrive almost 10pm and when the kitchen was closed the staff kindly extended the kitchen time and made lovely dinner for us. Room is very clean immaculate with all the amenities. Sadly we just stayed there only 1 night as we were passing by. I'd have loved to stay more and use other facilities like the gorgeous pool.
Stayed 1 night in Oct 2023
Response from villa le zagare on Oct 30, 2023
Dear Guests, many thanks for rating, we are glad you appreciated our service and ejoyed your stay. Kindest regards

8/10 Good

Koreisha

Extremely beautiful & very clean villa . Staff were very friendly, helpful & even allow us early check in. Breakfast was good too. We also had dinner and it was amazing. Provided shuttle drop off & pick up at extra cost. I would have give 5 star if the provided an iron in our room or at least a common area for ironing.Highly recommended.
Stayed 2 nights in Oct 2023
Response from villa le zagare on Oct 19, 2023
Dear Guests, many thanks for rating, we are glad you enjoyed your stay and our service. Kindest regards

8/10 Good

George

Stayed 3 nights in Oct 2023
Response from villa le zagare on Oct 17, 2023
Hello, thank you for rating. Regards

8/10 Good

Margaret

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
We could not use the swimming pool on the afternoon but only the following morning which is when we are leaving. Hotel committed to the hospitality side ie weddings, communions etc rather than every day guests. Third time we have stayed and the standards are high
Stayed 1 night in Oct 2023
Response from Villa le Zagare on Oct 3, 2023
Dear Guests, thank you for rating. We apologize for any inconvenience due to the event celebrations.We hope to meet you again in your next trip to Italy. Regards

10/10 Excellent

Roxhard

Stayed 1 night in Sep 2023
Response from villa le zagare on Sep 30, 2023
Hello, thank you for rating. Regards

10/10 Excellent

Valentin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best one in Pompeii
Stayed 2 nights in Sep 2023
Response from villa le zagare on Sep 6, 2023
Hello, many thanks for rating. Kindest regards

10/10 Excellent

Osvaldo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel really nice , everything is ok , pool and all staff beautiful parking exelente , breakfast nice , restorante really nice only the area around the hotel have noting to do, no restorantes no wallking areas
Stayed 1 night in Aug 2023
Response from Villa Le Zagare on Aug 21, 2023
Dear Guests, we wish to thank you for rating. We are glad you appreciated our service. Kindest regards from all the Staff

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Villa Le Zagare on Jul 22, 2023
Hello, thank you for rating. Regards

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful accommodations and dining! Staff was very friendly and helpful. Very reasonably priced transport to train station. Included breakfast provided many delicious options. We chose to dine in the restaurant one evening and the food far exceeded our expectations.
Stayed 2 nights in Jul 2023
Response from Villa Le Zagare on Jul 19, 2023
Dear Guests, we wish to thank you for rating. We are glad you enjoyed your stay and restaurant service. We hope to meet you in your next trip to Italy. Regards

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Villa Le Zagare on Jul 15, 2023
ringraziamo per la valutazione, saluti da tutto lo Staff

10/10 Excellent

Fangyong

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Has good price, nice porch, great breakfast, very friendly service! Even provides disposable slippers!
Stayed 1 night in Jul 2023
Response from Villa Le Zagare on Jul 8, 2023
Dear Guests, many thanks for your kind review. We are glad you appreciated our service. Regards

10/10 Excellent

Shingo

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent facility with affordable price. Staff were always nice to answer to our questions even through English. It located southern Pompei area and need your own car to access but it is better than stay in Naples down town. Unfortunately during our stay it was specific event of Italian coming of age ceremony was taking place in the venue so it was bit noisy but with certain tolerable level. Overall we experienced nice stay with our family.
Response from Villa Le Zagare on Jun 13, 2023
Dear Guests, we wish to thank you for your review. Best regards from all the Staff

10/10 Excellent

Emily

Stayed 5 nights in Oct 2022

10/10 Excellent

Amir

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Villa Le Zagare on Sep 28, 2022
Hello, thanks for rating. Best regards

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comparable to any four star in US. Great place to home base for trips to Pompeii, Positano, and Capri.
Stayed 1 night in Sep 2022
Response from Villa Le Zagare on Sep 20, 2022
Dear Guests, we wish to thank you for your review and hope to meet you next time you will come to Italy. Kindest regards from all the Staff

10/10 Excellent

Nevil

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Villa is an amazing place ! Great rooms, nice quiet restaurant with great food, well maintained picturesque grounds and parking. And they have a wonderful spa - very private but extensive - that you must try when you stay. In our opinion, the best part is the excellent service. The staff is always eager to wait on you and attend to every need you have - whether is to provide you with things you needed for the room, carry your luggage or lookup traffic restrictions for your drive. If you are driving, then this was also a great location that is convenient to access both metropolitan Naples and the Amalfi coast. Note that places near the beaches in Positano, Amalfi etc. are great if you just want to stay at one beach - but not quite amenable to driving in and out if you want to explore the region more broadly. The Villa was located away from the crowds but it was very easy to drive to both sides of the route (going towards Naples or taking the drive from Sorrento to Positano/Amalfi and back) planning around busy traffic than can clog the beach roads occasionally. It was good to have the option of not being limited by the vagaries of traffic especially in the Sorrento to Positano stretch. And Naples (with all its museums) was also easy to hop to (even just to grab dinner or go to one museum) - and the drive back to the quiet of the villa. Plus being close to Pompei and Vesuvius was great. The area has some nice places to shop at and visit as well.
Stayed 3 nights in Jul 2022
Response from Villa Le Zagare on Aug 1, 2022
Dear Mr. Nevil, thank you so much for this lovely review, this will be really helpful for our future guests. We are really happy you appreciated our hospitality, it has been a pleasure to assist you and we really hope to meet you next time you come to Italy. Warmest regards from all the Staff.

10/10 Excellent

tamar

Stayed 6 nights in Jun 2022
Response from Villa Le Zagare on Jul 8, 2022
Dear Guests, we wish to thank you for rating. Hope to meet you next time you will come to Italy. Regards

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Villa Le Zagare on Jun 14, 2022
Dear Guests, we wish to thank you for rating. We hope to meet you next time you will come to Italy. Best regards

8/10 Good

Imad, San Diego

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
all good except for no electric plug for the phone charger next to the bed. All in all a very good experience .
Stayed 4 nights in May 2022
Response from Villa Le Zagare on Jun 10, 2022
Dear Imad, thanks a lot for your comment. We are glad you enjoyed your stay with us! Thank you for the suggestion too. We hope to meet you next time you will come to Italy. Regards

10/10 Excellent

Tomer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Raspanti, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is amazing we stayed for one night but would definitely have stayed longer. The only thing is the location is a bit hard to get to.
Stayed 1 night in Jun 2019
Response from Staff on Aug 4, 2019
Dear guest, thank you for leaving us this beautiful review! We are glad that everything was at your liking and we hope that you will choose us again for another trip next to Sorrento and Amalfi Coast. Best regards

6/10 Okay

wei

Stayed 1 night in Apr 2019

10/10 Excellent

Niall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful venue... would be beautiful for wedding
Excellent
Stayed 2 nights in Aug 2018

8/10 Good

Andy, cheltenham, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay
This hotel is stunning too look at and the staff keep it immaculate inside and out. Staff are extremely friendly. The only downside to this hotel is the weddings, which on wedding days, they close the pool at midday, which means you kind of need to plan your holiday around when the weddings are. That said, staff do well to segregate weddings from the hotel guests. I’d say, If you have a car and want to use this as a base for exploring, it’s perfect! If you want a relaxing pool holiday, this isn’t the one.
Stayed 7 nights in Jul 2018

6/10 Okay

Claudia, Boston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel for wedding, but not for regular stay
The place is nice but located really out of the way. Also, this is clearly a hotel designed for wedding and other ceremonies. There is no standard restaurant or breakfast room. All rooms are decorated for weddings and similar occasions, with large rounded white tables with white chairs and white flowers decorations. It feels a bit awkward for a regular dinner. Also, the restaurant is pretty expensive and the food was, what can I say, pretty forgettable. The spa was nice and inexpensive. Would do that again.
Stayed 1 night in Apr 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Very nice, BUT...
We were looking for a nice place to stay in Gragnano because I lived there as a young man. Le Zagare is a beautiful property and the room was splendid. Breakfasts were just fair and the beds were not comfortable at all. Perhaps the most important information to pass on is that this is a special events location and I wouldn't recommend staying on the weekends like we did. Very noisy with a wedding reception both Friday and Saturday. Also, still have not settled the final bill, since instead of a CC reauthorization, the hotel charged us for three nights on a two night reservation. Pleasant staff, but a hassle ensues...
Stayed 3 nights in Oct 2017

10/10 Excellent

Pino

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SERVICE WAS FANTASTIC AND THE PLACE WAS VERY CLEAN.
Stayed 5 nights in Sep 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good service and hotel. Big wedding venue and large functions
Response from Michela on Sep 15, 2017
Dear Guest, thank you for your kind feedback. I'm happy to hear you enjoyed your stay and you liked the hotel, that is also, as you said, a great wedding venue. The Staff work with passion to make your stay wonderful. Please let us know if you come back here. It will be nice to welcome you again. Best Regards.

10/10 Excellent

Farzaneh, Oklahoma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4
everything was great except Internet
Response from General Manager on Aug 16, 2016
Dear Guest, thank you for sharing your experience at Gran Hotel Le Zagare. I’m glad to learn that you appreciated our new property and amenities. We hope to welcoming you back to out Hotel soon. Yours sincerely. Service Director Grand Hotel Villa le Zagare

8/10 Good

deliana, Wyandotte, michigan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is about 2o minutes from pompeii but they can shuttle you there for an additional charge. The rooms are very comfortable and clean. The front desk people were very friendly and helpful. The breakfast was very good with lots of variety. The wifi was not that great, it worked best in the main lobby.

10/10 Excellent

Jean-Francois, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A jewel, very affordable.
This is a marvelous hotel, extremely well maintained and the staff really go beyond to help you. it is super clean and the gardens are magnifico. The only problem is to get to the hotel. Have a good GPS and make sure you are familiar with Italian driving, and don't rent a car that is too big! Overall a jewel to discover, about 10 minutes from the ruines of Pompei.
Response from Reception on Nov 1, 2015
Dear guest, thanks for the great review ... We are happy that although we are not in a central location you has preferred our hotel. We hope to meet you again. Greetings Staff Villa Le Zagare

6/10 Okay

vacation travel, ny ny

Liked: Cleanliness
Disliked: Room comfort
Good location to city.
Bad breakfast bad dinner room small not comfortable no shower pressure
Response from Reception on Oct 31, 2015
Good Evening, we are sorry you didn't enjoy the stay at Villa Le Zagare. We accept your critics and we promise to do our best to improve! Best Regards Staff Villa Le Zagare

10/10 Excellent

Leslie, Wimborne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An oasis of calm close to Naples, Pompei etc
Nt in the most appealing neighbourhood but then it is Napoli and the Zagare is an oasis of calm, except from barking dogs, with good garden and pool. It would appear to have a large wedding trade and the noise from Italian weddings can be tremendous. Also German coach party trade. Hotel guests park in the main entrance not in the Parcheggio at the rear of hotel. Very well signed from main Sorrento road from Autostrada. Restaurant and breakfast average , there is a large Pizzeria 200m behind on approach rd but not much else
Response from Reception on Nov 1, 2015
Dear guest, thanks for choosing us despite the hotel is not in a central location and thanks for appreciating the structure. We are sorry that you were disturbed by the weddings ... unfortunately Villa Le Zagare is also location for ceremonies. We look forward to accommodate you again, Yours sincerely Staff Villa Le Zagare

10/10 Excellent

Warren, UK, West Midlands

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful 4* Wedding Hotel, Superb Grounds
A little out from Pompeii but Hotel runs shuttle for small expense to Herculaneum, Train Station and excavation sites. Family run excellent facilities, VERY clean rooms and reasonably priced restaurant with tasty breakfast but mainly continental with added scrambled eggs and bacon. Hotel is NOT walking distance to any pompeii attractions and/or station but shuttle will drop you off at nearest train station.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient hotel with great staff
We had a wonderful stay and the hotel was exceptional but the neighbourhood was a bit run down. We chose it for the proximity to the sites of antiquity and the Amalfi coast - very convenient. The staff were very friendly and took great care of us. It's oriented towards large wedding parties and decorated accordingly. Nevertheless we don't regret staying there.

10/10 Excellent

Pierina De Cicco, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were Royality for 3 days.
From first pulling in to Le Zagare to when we left we were treated like Royalty. We were greeted warmly and professionally. While our paper work was being taken care of we were offered a complimentary drink, at the beautiful bar located in beautiful peaceful lobby. Then we were taken to our room, notice I said taken.not left to wonder around looking for where it was. The room was with a beautiful garden view, spacious deck and immaculate. Every detail was thought of. The pool is saltwater with a jacuzzi. There is another jacuzzi on one of the decks with a spectacular view of Mt. Vesuvius. The resturant was great as was the food. Ciro the owner sat with us at dinner discussed wines and made some wonderful wine and dinner suggestions. Breakfast which is included was fabulous and included homemade pastries . When we left it was like leaving a good friends home. Staying here will always be a great memory of our trip to Italy. Thanks to you Ciro and your wonderful staff.

10/10 Excellent

Jeff, Switzerland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic value !
Hotel is highly recommended. Shall we start with the great location as a base to reach many sites in Naples basin ? Or maybe the superbly nice and friendly staff ? Generous rooms with huge terrasse ? Spa on the roof with wonderul panorama of the area ? Good breakfast ? Clean, comfortable rooms ? Ample parking ? The owner, we assumed he was the owner, sets the tone as he is very friendly and available. No single complaint - it is a little outside populated areas - but sufficient signs to easily find and gives a welcome feel of local life to offset the hectic tourist pace of Naples or closer to the coast.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great hotel with friendly staff.
The Grand Hotel Le Zagare is a beautiful hotel at a reasonable price. The gardens are idyllic and there is an excellent roof top terrace with great views over the hills and to Vesuvius. The food was excellent with 3/4 courses for dinner at a price similar to eating in any Italian restaurant. It is situated right on a junction and there are no walkways for some distance but the hotel has a transfer service and are happy to take you anywhere for 5 euros per person and It's not too far from Pompeii. My husband and I found this invaluable. After spending 3 days in a busy Rome the Grand Hotel Le Zagare was perfect for relaxing.

10/10 Excellent

Luigi and Diane, Virginia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An Oasis in the desert ....
What an amazing hotel with a "cream de la cream staff". We spent three nights in the month of November and we loved it. Our experience was very positive. The grounds meticulously manicured with water fall, fountains, Palms, lighting and many architectural features in contrast to the surrounding run-down community, a perfect oasis. The staff treated us like family, very attentive to our needs. The room was very clean with a beautiful view of the garden from the balcony. We enjoyed every minute of our stay and recommend it highly to those visiting local sites.
Hotel Main Entrance
View from the balcony
Landscaping

10/10 Excellent

Cindy, Haiifax, Nova Scotia CANADA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A treasure in the midst of suburban Naples
This place is amazing both in its beauty and the customer service. We travelled in May so we were outside the season which meant we had the place to ourselves. It is a boutique hotel experience and despite the surrounding community look it is a wonderful place to stay for a visit to Pompei and Vesuvius. They treat you like royalty and the rooms and grounds are fantastic. We enjoyed every minute of our stay and recommend it highly to those visiting local sites.

8/10 Good

Falk, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location between Pompeii and amalfi coast
The best: gragnano is located only 15 minutes from Pompeii, also close to the Vesuvio and Herculaneum. Also, there is a direct road from the hotel to the amalfi coast - but it's a fairly narrow mountain pass (not worse thAn the coastal road though). The hotel has great views of the Vesuvio and the surrounding mountains. The staff is super-friendly yet professional, with decent English and/or German language skills. Hotel is a newer building in good and very clean condition. Not for everyone: the building and interior decoration is typical Italian "neo-baroque" style, not everyone will like this. And the micro-location is a bit odd - not a very touristy area. But overall we enjoyed our stay at this property and we would recommend it to everyone who would like to explore the southern half of the gulf of Napoli and the amalfi coast.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Noisy music and crowds
Hotel is nice and well located, albeit in an comercial area. The biggest complaint is that the hotel is a very popular catering facility for weddings, communions and confirmation parties. They have noisy music and use the gardens and pool areas which makes it unpleasant to be there for regular hotel guests.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ottima pulizia, camera spaziosa e dotata dei confort necessari. Buona colazione.
Stayed 2 nights in Dec 2023
Response from Villa le Zagare on Feb 8, 2024
Ringraziamo per la valutazione, siamo lieti abbiate apprezzato il nostro servizio. Saluti

10/10 Excellent

Cristina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Semplicemente eccezionale. Struttura meravigliosa con una pulizia meticolosa tanto che tutti gli ambienti profumavano di pulito . Giardino piscina e terrazze perfette… Colazione abbondante e molto vario in una elegante sala confortevole. Come ho già detto… eccezionale
Stayed 4 nights in Dec 2023
Response from Villa le Zagare on Feb 8, 2024
Cara Cristina, leggiamo con piacere la sua recensione. Siamo lieti abbiate gradito i nostri servizi. Saluti da tutto lo Staff

10/10 Excellent

ALFONSO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from villa le zagare on Nov 6, 2023
ringraziamo per la valutazione. saluti

8/10 Good

Bastien

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tres bel hotel
Hotel tres agreable... accueil tres sympathique chambres tres confortables...parking privé gratuit...tres jolie piscine...bon petit dejeuner....à 15 minutes de Pompei et avec une vue sur le vesuve depuis le balcon.... Excellent rapport qualité prix.
Stayed 2 nights in Oct 2023
Response from villa le zagare on Nov 4, 2023
Dear Guests, we wish to thank you for rating. Kindest regards from all the Staff

10/10 Excellent

cedric

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
L'hôtel est vraiment très beau. Le personnel est très gentil. Quant au restaurant, il est exceptionnel par la qualité. So je dois mettre un point négatif, ce serait l'insonorisation des chambres.
Stayed 2 nights in Oct 2023
Response from villa le zagare on Oct 30, 2023
Dear Guests, many thanks for rating, we are glad you appreciated our service. Kindest regards

10/10 Excellent

Choon Gi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
다시 방문하고 싶은 호텔
아주 좋은 호텔이며, 매우 청결하고 조식이 훌륭합니다 폼페이에 오면 다시 방문하고 싶습니다. city tax 만 현금으로 지불하라고 하는건 이해가 안되네요..
Stayed 1 night in Oct 2023
Response from villa le zagare on Oct 28, 2023
Dear Guests, we wish to thank you for rating, we are glad you enjoyed your stay. Kindest regards