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Reviews of Hotel del Sole

4 out of 5
Hotel del Sole
Via Plinio, 19, Pompei, NA

Reviews

8.0

Very Good

Rating 10 - Excellent. 146 out of 478 reviews" "
Rating 8 - Good. 209 out of 478 reviews" "
Rating 6 - Okay. 90 out of 478 reviews" "
Rating 4 - Poor. 23 out of 478 reviews" "
Rating 2 - Terrible. 10 out of 478 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Troy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location across from the ruins was perfect. It was within walking distance to everything. Ruins, restaurants and train stations. They have a place to store your bags if you arrive before the check in time. They also had a very good breakfast included with the room.
Stayed 1 night in Apr 2024
Response from General manager on Apr 24, 2024
Dear Customer, We are immensely grateful to you for having reviewed our hotel by sharing your pleasant experience. We also thank you for the precious info released to those who in the future will choose to stay overnight at our facility, highlighting our perfect location right in front of the ruins and a few steps from the city center, our rich continental breakfast offered in our panoramic room. We hope to have you soon as our most welcome guest. Best regards, General manager

8/10 Good

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from General Manager on Apr 6, 2024
Dear Guest, Thank you for having spent your time reviewing our structure.We hope to see you again at the Hotel del Sole as soon as possible, for your next stay in Pompeii. Best regards, General Manager

10/10 Excellent

Marie Maria

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second time staying as I stayed last year. It's in an excellent location to the Pompeii Ruins. The staff are really friendly and helpful. Can't wait to go back again.
Stayed 5 nights in Mar 2024
Response from General Manager on Mar 23, 2024
Dear Guest, Thank you for choosing us again.Hoping to welcome you again soon.Best regards, General Manager

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, good value hotel just across the road from the Pompeii excavations (which you can see from the breakfast room). Comfortable rooms and a really good hotel dining room. Excellent staff
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 21, 2024
Dear Guest, thank you for your positive feedback. We hope to see you soon in our hotel to offer you again all our services and let you admire the breathtaking view of archeological site, again. Kind regards, General Manager

10/10 Excellent

Nancy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel del Sole is directly across from the Ompeiian ruins. If you have mobility issues, as we do, it makes it very convenient.
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 16, 2024
Dear Guest, Thank you for taking the time to review our property. We are pleased to note that we have met your expectations during your stay. We therefore look forward to seeing you again as our most welcome guest.Best regards, General Manager

10/10 Excellent

Rinaldo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, staff, room, and parking.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 6, 2024
Dear Guest, thank you for your positive feedback. We hope to see you soon in our hotel to offer you again all our services and let you admire the breathtaking view of archeological site, again. Kind regards, General Manager

10/10 Excellent

Leonardo, Vaughan

Liked: Cleanliness
Excellent service
Stayed 1 night in Jan 2024
Response from General Manager on Jan 25, 2024
Dear Guest, thank you for your positive feedback. We hope to see you soon in our hotel to offer you again all our services and let you admire the breathtaking view of archeological site, again. Kind regards, General Manager

6/10 Okay

yesenia, montgomery village

Stayed 2 nights in Jan 2024
Response from General Manager on Jan 24, 2024
Dear Guest, thank you for your positive feedback. We hope to see you soon in our hotel to offer you again all our services and let you admire the breathtaking view of archeological site, again. Kind regards, General Manager

4/10 Poor

Rodrigo

Traveled with family
Liked: Cleanliness, staff & service
Great location, unfortunately quite noisy.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 24, 2024
Dear Guest, thank you for your positive feedback. We hope to see you soon in our hotel to offer you again all our services and let you admire the breathtaking view of archeological site, again. Kind regards, General Manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel exceeded my expectation
Stayed 1 night in Nov 2023
Response from General Manager on Nov 17, 2023
Dear Guest, thank you for your positive feedback. We hope to see you soon in our hotel to offer you again all our services and let you admire the breathtaking view of archeological site, again. Best regards

10/10 Excellent

Amanda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for our time in Pompeii - which was about 48 hours. The staff was friendly and was very helpful. They helped us find a taxi to our scheduled wine tasting. We were also able to store our luggage on our last day while we explored the area. Room was clean and quiet. Breakfast was pretty good with pastries and a selection of other options. I'd stay here again.
Response from General Manager on Nov 15, 2023
Dear Guest, thank you for spending the time to review our hotel and for the compliments received regarding our staff, our rooms and our breakfast. We look forward to welcoming you again and soon as our welcome guest. Best regards,

6/10 Okay

Peter

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The staff are cordial but not helpful. Maybe because they don't speak English and I don't speak Italian. Breakfast buffet is adequate but the Americano coffee is pretty bad. Very quiet.
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 3, 2023
Dear Guest, Thank you for your feedback.Your satisfaction is important to us and we will be using the feedback you gave us to improve our services.I hope that you will consider staying with us again so that we can have another chance to provide you a superior experience. Hoping to welcome you again soon.Best regards, General Manager

8/10 Good

Tiana

Traveled with partner
Liked: Cleanliness, property conditions & facilities
great breakfast spread
Stayed 2 nights in Oct 2023
Response from General Manager on Nov 3, 2023
Dear Tiana,thank you very much for your kind review.We wait for you with pleasure for the next time.Best regards

10/10 Excellent

MohamedHussein, Mohandessin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location right in front of Pompeii site. Pompeii town main square is a 5 minute walk.
Stayed 4 nights in Sep 2023
Response from General Manager on Oct 22, 2023
Dear Guest, Thank you for spending the time to review our hotel and for the compliments received regarding our perfect location just across the archoelogical site, a few minutes from the central city square. We look forward to welcoming you again and soon as our welcome guest. Best regards, General Manager

8/10 Good

Ie Wei

Stayed 2 nights in Oct 2023
Response from General Manager on Nov 4, 2023
Dear Guest,thank you very much for spent your time to review our hotel. We wait for you for your next stay in Pompeii.Best regards

8/10 Good

Nina

Liked: Staff & service
Great views and location
Hotel location was convenient. The room itself was ok but there were a few issues. The shower grout wasn’t super clean - either needed a good scrub or a re-tile. There was also black mould on the back corner of our room. Another minor issue was that the room lights were very cool toned so it felt depressing turning on the lights at night. The room came with breakfast. They had great bread and jam options plus great views and coffee.
Stayed 3 nights in Sep 2023
Response from General Manager on Oct 10, 2023
Dear Guest, Thank you to have spent your time to give us your feedback. We are grateful for your helpful feedback, which we will use to constantly improve our services. We hope that you can give us another opportunity to provide you a superior experience.We hope to see you for your next trip in Pompeii. Best regards, General Manager

6/10 Okay

Paul

Traveled with group
Stayed for one night. Air conditioning wasn’t working in room 305 so they moved us to a different room. Bed was comfortable. Unfortunately, there were ant-like creatures in the bathroom. The shower wouldn’t drain properly. Location was good with the train station within 10 minutes walk. The staff weren’t very welcoming. They seemed very cold.
Stayed 1 night in Sep 2023
Response from General Manager on Sep 20, 2023
Dear Guest, First of all, thank you for taking the time to review our facility.We regret that we were unable to meet your expectations, but we are grateful for your useful feedback, which we will use to continually improve our services.We hope you can give us another opportunity.We would like to confirm that our staff changed your room immediately and if you had other problems why not let the reception know.We remain hopeful of seeing you here again soon, in the meantime, we cordially greet you. Best regardsGeneral Manager

10/10 Excellent

Jesus Miguel Giral

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really comfortable location if you plan to visit Pompeii's ruins. Helpful and friendly staff. Good breakfast with plenty of sweet choices. Restaurant directly at the property. Big parking area. Had to face off some mosquitos the first night though.
Stayed 3 nights in Sep 2023
Response from General manager on Sep 19, 2023
Dear Customer, We are immensely grateful to you for having reviewed our hotel by sharing your pleasant experience. We also thank you for the precious info released to those who in the future will choose to stay overnight at our facility, highlighting our perfect location right in front of the ruins and a few steps from the city center, our rich continental breakfast offered in our panoramic room and our free internal parking. We hope to have you soon as our most welcome guest. Best regards, General manager

2/10 Terrible

Vanessa

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was rude, will outright lie to you to secure the booking. We ended up having to miss out on our tour of Pompei which was non refundable. The hotel is a good location but not worth the hassle of dealing with their staff
Stayed 1 night in Sep 2023
Response from General Manager on Sep 16, 2023
Dear Guest, thank you for your review. When a customer leaves our facility and decides to tell their experience on the web, it is really important for us. We are sorry to read your review, and that you called our staff rude.You had requested to leave your luggage in the room for the whole day, because you didn't want to leave it in our luggage room, we explained to you that the hotel was very full and we couldn't leave your room until after check out.The staff was not rude, unfortunately they limited themselves to respecting the rules, in fact they asked you several times to leave your luggage in the storage room which was super quiet.However, your request was impossible to fulfill and not because the staff were rude but because the hotel was full and by paying a supplement we would not have been able to satisfy you.We are sorry to read this review, our staff is truly super qualified.It was just an inconvenience that could have been resolved if you had trusted their experience.

10/10 Excellent

Roslyn

Liked: Cleanliness
Stayed 2 nights in Sep 2023
Response from General manager on Sep 16, 2023
Dear Customer, thank you for reviewing our property. We are pleased to read your satisfaction with your stay. All the staff thanks you and invites you to come back to visit us to discover the other beauties of our territory.Best regards,The direction.

8/10 Good

Carlos

Liked: Staff & service
Visit to the ruins
Hotel really convenient to visit Pompei ruins
Stayed 1 night in Sep 2023
Response from General Manager on Sep 10, 2023
Dear Guest, thank you for your positive feedback. We hope to see you soon in our hotel to offer you all our services, again. Kind regards, General Manager

10/10 Excellent

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so convenient to have the Pompeii ruins across the street as this was our main purpose for staying one night. Close to all restaurants and about 11 minute walk from station. Breakfast was included with a spectacular view of Mt Vesuvius and the ruins. 24 hour service at reception and the rooms were very nice.
Stayed 1 night in Sep 2023
Response from General Manager on Sep 8, 2023
Dear Guest, thank you for your positive feedback. We hope to see you soon in our hotel to offer you again all our services and let you admire the breathtaking view of archeological site, again. Best regards, General Manager

10/10 Excellent

Luisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly staff, clean, great location
Stayed 2 nights in Aug 2023
Response from General Manager on Aug 22, 2023
Dear Guest, Thank you for your good review. We hope to see you again at the Hotel del Sole as soon as possible, for your next stay in Pompeii. Best regards, General Manager

8/10 Good

William, Phoenix

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
place really nice and clean no problem at all... just be prepared to their culture "you are in their country not in yours" so be respectful of their space and culture ❤️❤️❤️❤️
Stayed 1 night in Aug 2023
Response from General Manager on Aug 10, 2023
Dear Guest, Thank you so much for your wonderful review. We are delighted that you enjoyed our hotel, our perfect location and our professional staff, always attentive to customer needs, and knowing that this detail has been positively received by you makes us even more proud. We look forward to welcoming you again and soon as our valued guest. Best regards,

6/10 Okay

Serafina

The air conditioner did not work
Stayed 1 night in Jul 2023
Response from General Manager on Jul 27, 2023
Dear Guest,thank you for your kind review, we are sorry you had a problem with the air conditioner, you could report the problem to the reception open 24 hours to resolve every guest problem.We wait for you next time.Best regards

10/10 Excellent

phillip

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great property and incredible location! Right across the street from the Archeological site. Morning breakfast was amazing and everything you need is close by. The only negative was how HOT it was and AC just could not keep up.
Stayed 3 nights in Jul 2023
Response from General Manager on Jul 22, 2023
Dear Phillip,thank you very much for your kind review and for your beautiful words. We wait for you for your next stay in Pompeii.Best regards

8/10 Good

John, Blair

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is conveniently located to the ruins of ancient Pompeii. The breakfast room is partially beautiful.
Stayed 1 night in Jul 2023
Response from General Manager on Jul 6, 2023
Dear Guest, thank you for your positive feedback. We hope to see you soon in our hotel to offer you again all our services and let you admire the breathtaking view of archeological site, again. Kind regards, General Manager

4/10 Poor

Zeynep

Liked: Cleanliness
Disliked: Staff & service
The wifi connection was horrible!!! I could not use the internet from my room!
Stayed 8 nights in Jun 2023
Response from General Manager on Jun 25, 2023
Dear guest,rhank you for your review. We are sorry you had this problem, if you would have told to the reception we could try to fix it by restarting the modem. We hope to see you again.Best regards.

10/10 Excellent

Kimberley

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Reception staff were very welcoming and polite. Great location and breakfast. The decor of the room is so unique and very spacious.
Stayed 2 nights in Jun 2023
Response from General Manager on Jun 11, 2023
Dear Guest, Thank you so much for your wonderful review. We are pleased that you have appreciated our hotel, our perfect location and our professional staff, always attentive to the needs of the customer, and knowing that this detail has been positively met by you, makes us even more proud. We look forward to welcoming you again and soon as our welcome guest. Best regards, General Manager

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best location
Literally across the street from the entrance to Pompeii.
Stayed 1 night in May 2023
Response from General Manager on May 11, 2023
Dear Guest, thank you for your positive feedback. We hope to see you soon in our hotel to offer you again all our services and let you admire the breathtaking view of archeological site, again. Best regards, General Manager

10/10 Excellent

Janet

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were modern,spacious,clean and well maintained. The location is ideal for visiting the pompei site. Their restaurant is superb and food is excellent. Highly recommend this hotel
Stayed 3 nights in Apr 2023
Response from General manager on May 4, 2023
Dear Customer, We are immensely grateful to you for having reviewed our hotel by sharing your pleasant experience. We also thank you for the precious info released to those who in the future will choose to stay overnight at our facility, highlighting our perfect location right in front of the ruins and a few steps from the city center and our excellent restaurant.We hope to have you soon as our most welcome guest. Best regards

10/10 Excellent

Philip

Stayed 1 night in Apr 2023
Response from General Manager on Apr 18, 2023
Dear Guest, thank you for your positive feedback. We hope to see you soon in our hotel to offer you again all our services and let you admire the breathtaking view of archeological site, again. Kind regards, General ManagerDear Guest, thank you for your positive feedback. We hope to see you soon in our hotel to offer you again all our services and let you admire the breathtaking view of archeological site, again. Best regards,

8/10 Good

Yoel, Tel Aviv

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location for Pompei ruins
Stayed 1 night in Apr 2023
Response from General Manage on Apr 9, 2023
Dear Guest, thank you for your positive feedback. We hope to see you soon in our hotel to offer you again all our services and let you admire the breathtaking view of archeological site, again.

10/10 Excellent

Gurjitpal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from General Manager on Apr 9, 2023
Dear Guest, thank you for your positive feedback.We hope to see you soon in our hotel to offer you again all our services, again.

10/10 Excellent

Laura

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location.
Stayed 2 nights in Apr 2023
Response from General Manager on Apr 5, 2023
Dear Guest, thank you for your positive feedback. We hope to see you soon in our hotel to offer you again all our services and let you admire the breathtaking view of archeological site, again.Best regards

10/10 Excellent

Matthew

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
We booked a mini-suite overlooking the Scavi and were impressed with the view, staff and size of the room. Would recommend.
Stayed 3 nights in Mar 2023
Response from General Manager on Apr 5, 2023
Dear Guest, thank you for spending the time to review our hotel and for the compliments received regarding our staff as well as our perfect location right in front of the ruins. We look forward to welcoming you again and soon as our welcome guest. Best regards

8/10 Good

Sonya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is right near the entrance to pompeii ruins which is great. Can be a little noise at night due the bar next door. However I would stay again.
Stayed 1 night in Mar 2023
Response from General manager on Mar 31, 2023
Dear guest,We are grateful to you for taking your time to give us your feedback and for reviewing our hotel.We hope to have you soon as our most welcome guest. Best regards, General manager

6/10 Okay

Marcelo

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were not welcome at all, the room is far from the pictures shown on Expedia and you will not be able to sleep due to the street noise and the uncomfortable mattresses. I do not recommend this hotel at all.
Stayed 1 night in Dec 2022
Response from General Manager on Dec 31, 2022
Dear Guest, Thank you to have spent your time to give us your feedback. We would like to confirm that the room assigned on your arrival is relevant to the type booked, an economy room, so a room not yet completely renovated with vintage functional furniture, welcoming, with every comfort. We hope that you can give us another opportunity to provide you with a superior experience, maybe booking a standard room with modern furnitures.We hope to see you for your next trip in Pompeii. Best regards,General Manager

10/10 Excellent

Cochise

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a win.
Beautiful views. Very close and walking distance to everything including the sites, restaurants, downtown square, and train station. Tiny shower but spacious room to accommodate our family of 5 (onclidokg three teenagers).
Stayed 1 night in Nov 2022
Response from General Manager on Dec 19, 2022
Dear Guest, Thank you for your good review, full of positive feedback. We hope to see you again at the Hotel del Sole as soon as possible, for your next stay in Pompeii. Best regards, General Manager

4/10 Poor

Ian

Traveled with group, Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Great location but our room was very noisy with flushing toilets sounds from adjacent rooms. Staff were not friendly and only spoke when you spoke to them.
Stayed 4 nights in Oct 2022
Response from hotel del sole on Oct 8, 2022
Siamo davvero rammaricati di leggere la sua recensione.Per quanto concerne la camera poteva richiedere un cambio camera al ricevimento, il nostro personale è sempre pronto ad aiutare gli ospiti in caso di problemi, offendole un up grade gratuito.Cordiali SalutiLA DIREZIONE

6/10 Okay

Thi Ngoc Dung, Oakville

Traveled with partner
Liked: Staff & service
Disliked: Amenities
The property offers very affordable accommodation but you get what you pay for. The room we stayed in was very very small - only one person can walk in the room at a time. The restaurant downstairs is quite nice. The best part is the gated parking which made us feel safe to leave the car in the lot. Keep in mind, Pompeii is an old city that doesn’t look like it has been kept up. The buildings are ran down and depressing. The ruins are really worth it so take a day trip but I would not recommend to stay in Pompeii.
Stayed 1 night in Sep 2022
Response from General Manager on Oct 6, 2022
Dear Guest,Thank you so much for your feedback.We hope to welcoming you again and soon as our welcome guest to show you our continuous improvements.Best regards, General Manager

10/10 Excellent

Janet

Stayed 1 night in Sep 2022
Response from General Manager on Oct 3, 2022
Dear Guest, Thank you so much for your wonderful review. We look forward to welcoming you again and soon as our welcome guest. Best regards, General Manager

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location. Dining area overlooking Vesuvius and excavations.
Stayed 1 night in Sep 2022
Response from General Manager on Sep 15, 2022
Dear Guest,thank you very much for your kind review, we are happy that you enjoied our location and our view on the ruins. We wait for you with very pleasure for your next time in Pompeii.Best regards. General Manager

2/10 Terrible

Naresh

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt very unwelcome by receptionist on arrival. Huge difference in what was on the picture and room allocated. Requested alternate room but declined with rude tone and felt racistic. Dirty towels given during our stay. Had to put up with dirty room even with repeated requests to clean for 2 nights. It had loose shower fixtures and unfortunately shower head fell on my head when showering. After above incidents, we were moved to another room on 3rd night of our 7 nights stay. More drama as the new allocated room did not have a working flush in the toilet (last 2 days of our stay despite reporting). Had to use guest/public toilets on the reception area. Never recommend this anyone with coloured skin. Not suitable for families with kids or children. Not a 4 star hotel as advertised. Not even worth a star.
Stayed 7 nights in Aug 2022
Response from direzione on Aug 25, 2022
We are sincerely sorry to read your review, especially after leaving a very different feedback at checkout at the front desk, which does not reflect your current score at all.During your stay, our staff was always careful to satisfy all his requests.We find it very strange to read his comments regarding cleanliness, at the reception he never mentioned this.He wanted to make a room change, as he claimed that the room was a bit small, although this is not true.And the reception immediately made a change, in a room of similar category.We would like to confirm that the room assigned upon your arrival is relevant to the booked category, that is one of our Economy rooms, a room not yet completely renovated with vintage functional furniture, welcoming and equipped with every comfort.Are we really sorry to read your comment as you stayed 7 nights in a room you think is dirty without ever complaining to reception?It never happens, but just in case it happens, if you had told us this note, the reception would have intervened immediately.The note you made about living room for people with colored skin was not very well understood.We did not understand.Is there a difference? On behalf of all the staff we can say that in this world, WE ARE ALL THE SAME.We make no difference, because this DIFFERENCE DOES NOT EXIST.We are sorry but we cannot see and understand the difference that you have pointed out, FOR US it does not exist we do not understand it.with regardHotel del soleSiamo sinceramente dispiaciuti di leggere la Sua recensione, soprattutto dopo aver lasciato al check-out al front desk un feedback molto diverso, che non rispecchia affatto il Suo punteggio ora espresso.Il nostro Staff durante il Suo soggiorno è stato sempre attento a soddisfare tutte le Sue richieste.Ci sembra molto strano leggere i suoi commenti riguardo alla pulizia, alla reception non ha mai fatto riferimento a questa cosa.Ha voluto effettuare un cambio camera, poichè sosteneva che la camera era un pò piccola, anche se questo non vero.Ed il ricevimento subito ha effettuato un cambio, in una camera di simile categoria.Ci teniamo a confermarle che la camera assegnata al Suo arrivo è attinente alla categoria prenotata, ovvero una delle nostre camere Economy, una camera non ancora completamente ristrutturata con arredamento funzionale vintage, accogliente e dotata comunque di ogni comfort.Siamo davvero dispiaciuti nel leggere il suo commento in quanto è stato 7 notti in una camera che lei ritiene sporca senza mai lamentarsi al ricevimento?Non capita mai, ma nel caso dovesse capitare, se ci avesse detto questa nota, il ricevimento sarebbe subito intervenuto.L'appunto che ha fatto sul soggiorno per le persone con la pelle colorata, non è stato molto compreso.Non abbiamo capito.C'è differenza? A nome di tutto lo staff possiamo affermare che a questo mondo, TUTTI SIAMO UGUALI.Noi non facciamo nessuna differenza, perchè questa DIFFERENZA NON ESISTE.Ci dispiace ma non

10/10 Excellent

mladen, Toronto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Across the street from the ruins 👍
Stayed 1 night in Aug 2022
Response from HOTEL DEL SOLE on Aug 15, 2022
Dear Guest, Thank you so much for your positive feedback. We look forward to welcoming you again and soon as our welcome guest. Best regards, HOTEL DEL SOLE

6/10 Okay

Shawne

Liked: Cleanliness
Stayed 2 nights in Jul 2022

8/10 Good

Suzanne

Liked: Cleanliness, property conditions & facilities
room was fine, except, extreemly noisy, ot was like sleeping above a nightclub 2 of the 3 nights. The dj amd noise as ridiculous. I telephone reception to conplain. The coffee in the bar to was expensive. 8 euros each flr a small cup.
Stayed 3 nights in Jul 2022
Response from General Manager on Jul 14, 2022
Dear Guest, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements. I hope that you will consider staying with us again so that we can have another chance to provide you a superior experience. Hoping to welcome you again. Best regards, General Manager

8/10 Good

Clarice

Stayed 1 night in Jun 2022
Response from General Manager on Jun 19, 2022
Dear Guest, Thank you so much for your kind feedback. We look forward to welcoming you again and soon as our welcome guest. Best regards, General Manager

10/10 Excellent

Karyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing views over the archaeological site from the breakfast room. Breakfast itself was plentiful. The staff were all lovely, and our room was clean and very quiet. Within two minutes walk of one of the main entrances to the site, and less than five minutes walk to the main square. Plenty of restaurants to choose from. Pompeii is also on the Circumvesuviana train line (two stations and two lines to choose from) so cheap day trips are a breeze too.
Stayed 7 nights in May 2022
Response from General manager on Jun 14, 2022
Dear Customer, We are immensely grateful to you for having reviewed our hotel by sharing your pleasant experience. We also thank you for the precious info released to those who in the future will choose to stay overnight at our facility, highlighting our perfect location right in front of the ruins and a few steps from the city center, our rich continental breakfast offered in our panoramic room. We hope to have you soon as our most welcome guest. Best regards, General manager

10/10 Excellent

margaret

Stayed 4 nights in May 2022
Response from reception on May 19, 2022
Gentilissimo Ospite, La ringraziamo del tempo speso a recensire la nostra struttura. Con piacere riscontriamo di aver soddisfatto Le Sue aspettative durante il Suo soggiorno. Aspettiamo dunque di rivederLa ancora nostro graditissimo ospite. Cordiali saluti, la Direzione