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Reviews of Holiday Inn Express & Suites Murrieta, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Murrieta, an IHG Hotel
24761 Hospitality Place, Murrieta, CA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 540 out of 737 reviews" "
Rating 8 - Good. 129 out of 737 reviews" "
Rating 6 - Okay. 25 out of 737 reviews" "
Rating 4 - Poor. 21 out of 737 reviews" "
Rating 2 - Terrible. 22 out of 737 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Anh Thu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Michelle

Liked: Cleanliness, amenities, property conditions & facilities
Very clean! Everyone was nice. Would come back again!
Stayed 1 night in Apr 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
VERY NICE
Stayed 2 nights in Apr 2024
Response from F.D. on May 1, 2024
Thank you for your feedback we appreciate you staying with us and hope to see you again soon!

2/10 Terrible

ALICIA

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from JVH on Apr 30, 2024
Thank you for taking the time to fill out this survey. We apologize we did not meet your expectations and hope you will give us another try in the near future.

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from JVH on Apr 30, 2024
Thank you for staying Ronald. We appreciate you and look forward to seeing you again in the near future.

10/10 Excellent

DWIGHT

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from JVH on Apr 30, 2024
Thank you for staying at Holiday Inn Express and Suites Murrieta. We truly appreciate your business.

8/10 Good

Alejandro, The Woodlands

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff but room key didn’t work and had to go back to the counter to get a new one.
Stayed 1 night in Apr 2024
Response from JVH on Apr 30, 2024
Thank you for staying at our property. We apologize for the inconvenience the keys might have caused and look forward to seeing you again.

10/10 Excellent

Susan

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a great quaint hotel. The staff are excellent and very accommodating. They have a great martini bar and restaurant. I would definitely recommend this hotel.
Stayed 1 night in Jan 2024
Response from F.D. on Apr 19, 2024
Thank you for staying with us!

10/10 Excellent

Hyun Yung

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay for our party of 5. Room was spacious and clean, staff was courteous and helpful. Thanks!
Stayed 1 night in Apr 2024
Response from F.D. on Apr 19, 2024
Thank you so much for your kind review we hope to see you again soon!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024

10/10 Excellent

Elva, San Fernando

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The check in process was easy and efficient!! The front desk was super nice and I loved my hotel room!
Stayed 1 night in Apr 2024
Response from F.D. on Apr 19, 2024
Thank you so much for your kind review we hope to see you again soon!

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from F.D. on Apr 19, 2024
Thank you so much for your kind review we hope to see you again soon!

6/10 Okay

Latoya

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. We were not pleased with the room location and the view from the room. The walk to/ from the elevator was far and the view from the was very disappointing.
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 18, 2024
Hello Latoya,Thank you for choosing to stay at the Holiday Inn Express Murrieta. I would like to apologize if we did not meet your expectations. I hope this experience does not prevent you from choosing us in the future. Have a great day and stay safe!

10/10 Excellent

Taleena, Somerton

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Checking out, the lady seemed rude in a way when I asked for receipt. The look on her face
Stayed 2 nights in Apr 2024
Response from F.D. on Apr 19, 2024
Thank you so much for your kind review we hope to see you again soon! We apologize for the inconvenience when you asked for a receipt, we hope you can give us another try in the near future.

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice
Stayed 1 night in Mar 2024
Response from F.D. on Apr 19, 2024
Thank you so much for staying with us we appreciate your kind review and hope to see you again soon!

10/10 Excellent

Lidia

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet. Staff were friendly and great places to eat nearby. Right off the freeway.
Stayed 1 night in Apr 2024
Response from F.D. on Apr 19, 2024
Thank you so much for staying with us we appreciate your kind review and hope to see you again soon!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location to town.
Stayed 1 night in Apr 2024
Response from JVH on Apr 6, 2024
Thank you for taking the time to give us your feedback. We really appreciate your business and look forward to serving you again!

10/10 Excellent

Sharelle

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, comfortable.
Stayed 1 night in Apr 2024
Response from JVH on Apr 6, 2024
Thank you for staying with us. We're happy to hear you found the hotel clean and comfortable. Thanks again.

10/10 Excellent

Thom

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was above expectations
Stayed 1 night in Mar 2024
Response from General Manager on Apr 5, 2024
Hello Thom,Thank you for choosing to stay at the Holiday Inn Express Murrieta. I am glad to hear that you enjoyed your stay. We really appreciate the positive feedback and look forward to serving you again in the near future.

10/10 Excellent

Ke, Centennial

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a nice place to stay and convenient to walk or drive around.
Stayed 1 night in Mar 2024
Response from F.D. on Apr 2, 2024
Thank you for staying with us we hope to see you again soon!

10/10 Excellent

Kayla

Stayed 2 nights in Mar 2024
Response from F.D on Apr 20, 2024
Thank you for staying with us!

2/10 Terrible

Kurt

Disliked: Staff & service
Staff was horrible. Wouldn't recommend.
Stayed 4 nights in Mar 2024
Response from General Manager on Apr 5, 2024
Hello Kurt,Thank you for choosing to stay at the Holiday Inn Express Murrieta. I would like to apologize if we did not meet your expectations. Have a great day.

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Mar 2024
Response from JVH on Mar 29, 2024
Thank you for staying with us. We are happy to hear you enjoyed our great location and hope to see you again.

10/10 Excellent

Jolene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean facility with great rooms
Stayed 2 nights in Mar 2024
Response from JVH on Mar 29, 2024
Thank you for taking the time to give us a review. We are pleased to hear that you found our facility clean and our rooms great. See you again soon.

10/10 Excellent

juan

Stayed 1 night in Mar 2024
Response from F.D. on Apr 19, 2024
Thank you so much for your kind review we hope to see you again soon!

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and quiet
Stayed 1 night in Mar 2024
Response from JVH on Mar 29, 2024
Happy to hear your stay was nice and quiet. We value your business and look forward to serving you again.

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Customer service was excellent
Stayed 1 night in Mar 2024
Response from JVH on Mar 29, 2024
Thank you for taking the time to give us your valuable feedback. We are very happy to hear that you experienced excellent customer service.

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from JVH on Mar 29, 2024
Thank you for choosing our property. We appreciate your business and look forward to seeing you again.

10/10 Excellent

ZULMA, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from JVH on Mar 29, 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

brandon

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel all around
Stayed 5 nights in Jan 2024
Response from JVH on Mar 18, 2024
Thank you for staying with us and sharing your experience. We are pleased to hear that you had a great experience all around and look forward to seeing you again in the near future.

8/10 Good

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food for breakfast was not very good. The sausage was the only thing good the omelets were not eatable. Yogurt not good. Coffee was good. Thrre were no potatoes and the women manning the room seemed to have a sour attitude. The hotel was new very clean and friendly staff
Stayed 2 nights in Mar 2024
Response from JVH on Mar 18, 2024
Thank you for taking the time to give us a review. We are sorry to hear our breakfast options dd not meet your expectations but glad you found hotel very clean and staff friendly.

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from JVH on Mar 18, 2024
Thank you for staying with us. We appreciate you.

10/10 Excellent

Anna

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was super clean and cozy . The only thing I’d improve is breakfast it wasn’t very appetizing
Stayed 1 night in Mar 2024
Response from JVH on Mar 18, 2024
Thank you for staying with us. We appreciate your feedback and are glad you found our property super clean and cozy. We do apologize the breakfast did not meet your expectations but can assure this is not our norm. Thank you again.

10/10 Excellent

Christian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checking in was fast and easy, staff was really helpful.
Stayed 1 night in Mar 2024
Response from JVH on Mar 18, 2024
Thank you for sharing your experience. We are happy to hear check-in was fast/easy and staff was really helpful. Thank you for staying with us.

10/10 Excellent

Aixa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable, in a convenient location to the freeway and everything in Temecula. My daughter and I had a great experience. Breakfast was good and offered great options, room was spacious and clean, the staff greeted us warmly when we arrived and were able to accommodate our early check in after a long flight and drive into Murrieta. Overall a great experience.
Stayed 3 nights in Jan 2024
Response from JVH on Mar 18, 2024
Thank you for taking the time to let us know about your experience at our property. We are pleased to hear that you found our hotel affordable, breakfast good, rooms clean/spacious, and staff accommodating. We hope to see you and your daughter on your next visit to Murrieta!

10/10 Excellent

Mario

Stayed 2 nights in Mar 2024
Response from JVH on Mar 18, 2024
We are pleased to see you enjoyed your stay and look forward to seeing you again.

10/10 Excellent

Kevin, Canterbury

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly front desk!
Stayed 1 night in Mar 2024
Response from JVH on Mar 18, 2024
Thank you for choosing to stay at our location, as we know there are several options to choose from. We are happy to hear that you enjoyed your stay and found Front Desk staff to be friendly. We look forward to serving you again!

10/10 Excellent

Bunnies

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was spaciously and intelligently laid out. Very functional. Very cozy. Good lighting options. Excellent washroom.
Response from JVH on Mar 5, 2024
Thank you for your business, we truly appreciate it. We are happy to hear you found the hotel spacious, very functional/cozy, with good lighting options and excellent washroom. We look forward to serving you again in the near future.

8/10 Good

Sandy

Traveled with partner
Liked: Cleanliness
We stay quite often & we love it but this stay seemed a lot of noise & Ruckus/commotion all thru the night Could not sleep & we had to get up early to head home up North….
Stayed 3 nights in Feb 2024
Response from JVH on Mar 5, 2024
Thank you for taking the time to let us know about your experience. We apologize for the inconvenience noisy neighbors caused, as we know how important it is to get a good night's sleep. We hope you'll give us another try in the future to set you in a quieter area of the hotel.

10/10 Excellent

Shaula, Hawthorne

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ver clean and staff are nice
Stayed 1 night in Mar 2024
Response from JVH on Mar 5, 2024
Thank you for sharing your experience and staying with us. We are pleased to hear that you enjoyed your stay, finding the hotel very clean and staff nice.

10/10 Excellent

Aubree

Stayed 2 nights in Feb 2024
Response from JVH on Mar 29, 2024
Thank you for staying with us. We are truly appreciative of your business and look forward to your return.

10/10 Excellent

Jose

Stayed 1 night in Feb 2024
Response from JVH on Mar 5, 2024
Thank you for staying with us. We are happy you enjoyed your stay.

4/10 Poor

Mark Michael

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The room was fine although the refrigerator did NOT work and the tub/shower drain was funky. The biggest thing was they advertise hot full breakfast but there was none all 3 mornings we stayed. Something about the oven was broken. Seemed like a very poor excuse since it was apparently never fixed. You base your decisions to book on the hotel & amenities it offers. There was very little remorse or very little motivation to try & fix the situation. Would NOT stay there again!!
Stayed 3 nights in Feb 2024
Response from JVH on Mar 5, 2024
Thank you for taking the time to give us a review. We truly appreciate the reasons you chose to stay with us and apologize those expectations were not met. I can assure you this was an unforeseen issue that we worked diligently to fix. Breakfast offerings are back to our high standards and we encourage you to give us another try in the near future.

6/10 Okay

David, Brighton

Liked: Staff & service, property conditions & facilities
No hot breakfast for our entire stay. VERY DISSAPOINTED
Stayed 3 nights in Feb 2024
Response from JVH on Mar 5, 2024
Thank you for taking the time to let us know about your experience. We apologize for our breakfast not offering its normal array of selections but can assure the issue has been resolved and encourage you to come back and give us another try. Thank you again.

4/10 Poor

Jose

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like the fact that they had no hot breakfast because their oven broke down. That has never happens to me before. So I had to buy breakfast elsewhere.
Stayed 1 night in Feb 2024
Response from JVH on Mar 5, 2024
Thank you for taking the time to give us your valuable feedback. We apologize for the inconvenience caused to you with our breakfast and can assure this is not our norm. We have since worked to improve our breakfast, making sure this will be a more positive experience for you in the future.

8/10 Good

Elyas

Traveled with family
Liked: Staff & service, amenities
Their kitchen for breakfast was too small for many people . Needs bigger place for sure.
Stayed 2 nights in Feb 2024
Response from F.D. on Feb 25, 2024
Thank you so much for your feedback we hope to see you again!

10/10 Excellent

Henry

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from F.D. on Feb 25, 2024
Thank you so much for your feedback we hope to see you again!

10/10 Excellent

Edward

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice and quiet
Stayed 1 night in Feb 2024
Response from F.D. on Feb 25, 2024
Thank you so much for your feedback we hope to see you again!

10/10 Excellent

Brandon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from F.D. on Feb 25, 2024
Thank you so much for your feedback we hope to see you again!

8/10 Good

Joel

Stayed 3 nights in Feb 2024
Response from JVH on Feb 13, 2024
Thank you for choosing to stay with us. We appreciate your business and hope to see you again.