Standard Room, 2 Double Beds, Non Smoking | Free cribs/infant beds, free WiFi, bed sheets
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Reviews of Motel 6 Napa, CA

2 out of 5
Motel 6 Napa, CA
3380 Solano Avenue, Redwood Road and Solano Avenue, Napa, CA

Reviews

6.8
Rating 10 - Excellent. 171 out of 1000 reviews" "
Rating 8 - Good. 318 out of 1000 reviews" "
Rating 6 - Okay. 265 out of 1000 reviews" "
Rating 4 - Poor. 136 out of 1000 reviews" "
Rating 2 - Terrible. 110 out of 1000 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

5.8/10

Amenities

6.4/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

2/10 Terrible

Aaron

Disliked: Cleanliness, amenities, property conditions & facilities
No hair dryer or iron
Stayed 2 nights in Jul 2023
Response from Brand Experience Team on Aug 7, 2023
Hi Aaron, We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

10/10 Excellent

Julee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Customer Care Team on Aug 2, 2023
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

4/10 Poor

nancy

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023
Response from Customer Care Team on Aug 2, 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

2/10 Terrible

Oscar

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I hope that I will never get a room from this please to noisy and som bug bite me
Stayed 1 night in Jul 2023

10/10 Excellent

Jennifer

Traveled with group
It was clean, quiet, and in a good area
Stayed 3 nights in Jul 2023

4/10 Poor

Joshua

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Paperthin walls and staff did nothing about noisy guests
Stayed 2 nights in Jul 2023
Response from Brand Experience Team on Jul 26, 2023
Hi Joshua, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

2/10 Terrible

Gayle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was awful! High priced no tell motel. I can’t believe how they get away with charging enormous prices for absolutely no amenities.
Stayed 1 night in Jul 2023
Response from Brand Experience Team on Jul 26, 2023
Hi Gayle, On behalf of Motel 6, we would like to apologize for the inconvenience you may have experienced. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention. Kaur J. #team6

6/10 Okay

Deborah

Traveled with group
IN DESPERATE NEED OF AN OVER ALL UPDATE!!!
Minimal! Defintely needs an all around update from beds, decor, towels, etc.
Stayed 1 night in Jul 2023
Response from Brand Experience Team on Jul 26, 2023
Hi Deborah, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We appreciate you bringing this to our attention. Kaur J. #team6

8/10 Good

Camelia

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jul 2023
Response from Customer Care Team on Jul 18, 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

4/10 Poor

Mark

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
This properly appears to have subsidized rooms for homeless. Noisy and felt unsafe at night. I was expecting something better. Cheap everything in the room but the cost to stay 1 nite. No soaps shampoo and Kleenex box was about empty. I would never stay there again Probably never a motel 6 again.
Stayed 1 night in Jul 2023

8/10 Good

Michele

Traveled with partner
Liked: Cleanliness, staff & service
It was a good location for our needs.
Stayed 1 night in Jun 2023
Response from Brand Experience Team on Jul 11, 2023
Hi Michele, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You! Maz K. #Team6

2/10 Terrible

stephanie

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible, theres no air conditioning, the bed sinks in and its loud!!!! I dead ass want a refund. There was literally a confom in the bathroom USED
Stayed 1 night in Jun 2023
Response from Nancy Y. on Jul 5, 2023
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

10/10 Excellent

ISABEL

Stayed 1 night in Jun 2023
Response from Customer Care Team on Jul 18, 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Brenda, colorado springs

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I would happily stay here again. I felt safe and they have friendly staff
Stayed 1 night in Jun 2023
Response from Brand Experience Team on Jun 26, 2023
Hi Brenda,We’re glad you enjoyed your stay! Come back real soon. Until then, we’ll leave the light on!Lilith#Team6

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Customer Care Team on Jun 20, 2023
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

10/10 Excellent

Matthew

Stayed 1 night in Jun 2023
Response from Customer Care Team on Jun 20, 2023
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

10/10 Excellent

Cristian

Stayed 1 night in Jun 2023
Response from Customer Care Team on Jul 7, 2023
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

8/10 Good

Juan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Affordable
Stayed 2 nights in Jun 2023
Response from Brand Experience Team on Jun 26, 2023
Hi Juan,Thanks for your review, we really appreciate the support. Lilith#Team6

10/10 Excellent

Antonio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great value for the location
Stayed 1 night in Jun 2023

8/10 Good

Robin

Business traveler, Traveled with family
Liked: Staff & service
Our room was double-booked. The manager had to be called and he was initially unhelpful and bristled at our request. He then changed his attitude and was helpful and got us two rooms to replace our one room with two beds. In the end it worked out even if as a woman complaining about the problem I was made to feel that I should smile and be polite and then maybe he'd be helfpul.
Stayed 1 night in Jun 2023
Response from Brand Experience Team on Jun 19, 2023
Hi Robin, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K. #Team6

4/10 Poor

Sarah

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible dirty . Spent over $ 500. Trash in room and hairs in shower . Emailed manager and no response
Stayed 1 night in May 2023
Response from Nancy Y. on Jun 14, 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

marlon

Stayed 1 night in Jun 2023
Response from Customer Care Team on Jun 27, 2023
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

6/10 Okay

MISTY

Stayed 3 nights in May 2023
Response from Customer Care Team on Jun 6, 2023
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Customer Care Team on May 30, 2023
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

6/10 Okay

Patrick

Liked: Cleanliness, staff & service
Disliked: Room comfort
Ok place but way too expensive for what it offers
Really noisy and the rooms are much smaller than what appears on picture
Stayed 1 night in May 2023
Response from Brand Experience Team on May 30, 2023
Hi Patrick, Thank you for providing feedback. Your experience is important to us, and we hope for the opportunity to improve your experience with us. Please visit again. Maz K. #Team6

4/10 Poor

Angela

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
This motel needs some help. The tile in the bathroom was sticky. The full length mirror in the main room was broken so it was held together by blue painter's tape. Overall, the room was dated and dingy There was a hole in the back of the bathroom door. The bed was decent. The bathroom sink and counters were nice.
Stayed 1 night in May 2023
Response from Brand Experience Team on May 30, 2023
Hi Angela, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings. Maz K. #Team6

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities
Solid clean hotel. Not many amenities but definitely a safe stay with great location
Stayed 1 night in May 2023
Response from Brand Experience Team on May 30, 2023
Hi Olivia, Thank you for sharing your review. We are glad you enjoyed your stay! Maz K. #Team6

4/10 Poor

Svetlana

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2023
Response from Customer Care Team on May 10, 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

8/10 Good

Richard

Liked: Staff & service
Disliked: Property conditions & facilities
No heat in room
Stayed 1 night in May 2023
Response from Brand Experience Team on May 15, 2023
Hi Richard,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Lilith#Team6

10/10 Excellent

carolyn

Stayed 1 night in Apr 2023
Response from Customer Care Team on May 4, 2023
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

4/10 Poor

Yesenia

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
We had electrical problem with room light
Stayed 1 night in Apr 2023
Response from Brand Experience Team on May 8, 2023
Hi Yesenia,Thank you for providing feedback. Your experience is important to us, and we appreciate you bringing your concerns to our attention. It sounds like your stay might not have been as comfortable as you anticipated. We apologize for any inconvenience and we hope we have opportunity to improve your experience with us. Maz K.#Team6

8/10 Good

Juan

Business traveler
Liked: Cleanliness
Central air entailed smells of others 2nd hand smoke!
Stayed 1 night in Apr 2023
Response from Nancy Y. on May 3, 2023
We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Nancy Y. #Team6

10/10 Excellent

Eric

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Customer Care Team on Apr 11, 2023
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

10/10 Excellent

Frederick

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was good for an overnight stay.
Stayed 1 night in Apr 2023

8/10 Good

Alexandra, Kenmore

Business traveler
Liked: Cleanliness, staff & service
A modest hotel with clean and comfortable rooms. No elevator.
Stayed 2 nights in Mar 2023
Response from Nancy Y. on Apr 11, 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

4/10 Poor

Gabriela

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
The door key kept messing up sometimes the keys would not work
Stayed 2 nights in Mar 2023
Response from Brand Experience Team on Apr 3, 2023
Hi Gabriela,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

6/10 Okay

richard

Traveled with partner
Liked: Cleanliness
I liked the price compared to the other options in the area. I had to interact with the front desk on several occasions and they were friendly and accommodating. My keycard had to be reprogrammed many times throughout my stay. It also took several tries before the door would open. The housekeeping staff opened the door while my partner was sleeping and this was a major issue for her. They need a do-not-disturb option for each room. The vending machine ate my money but it was refunded by the front desk. There were only drapes and no curtains so you cannot get any sunlight without sacrificing privacy. No thermostat but did have heater with a dial. Mini fridge didnt seem to close fully. Can hear the headboard knocking from the next room over. 2.5 stars.
Stayed 2 nights in Mar 2023
Response from Brand Experience Team on Mar 27, 2023
Hi Richard,Thank you for providing feedback. Your experience is important to us, and we hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Customer Care Team on Mar 7, 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Mar 2023
Response from Customer Care Team on Mar 7, 2023
Dear guest, Thank you for staying with us and sharing your feedback with us. While we are pleased that you enjoyed a reasonable stay with us, we are sorry that you don’t seem to have had the fantastic experience that the vast majority of our guests do. We apologize for this, and hope that you will give us an opportunity to restore your confidence in us on a future visit. Thank you for taking the time to rate your stay.Best Regards,Customer Care Team

10/10 Excellent

Glenda

Stayed 1 night in Mar 2023
Response from Customer Care Team on Mar 7, 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Sherrilyn

Stayed 4 nights in Feb 2023
Response from Customer Care Team on Mar 2, 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

2/10 Terrible

Francisco

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty rooms
Stayed 1 night in Feb 2023

8/10 Good

Julio

Traveled with partner
Liked: Cleanliness, staff & service
Check in was easy. Room was tidy.
Stayed 1 night in Jan 2023
Response from Nancy Y. on Feb 1, 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

10/10 Excellent

Sherrilyn

Stayed 3 nights in Jan 2023
Response from Customer Care Team on Jan 27, 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

2/10 Terrible

William

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Dec 2022
Response from Customer Care Team on Nov 8, 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

6/10 Okay

Gail

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
It was clean and quiet but needs upgrading-heater was was antiquated and am amenities were nonexistent.
Stayed 4 nights in Nov 2022
Response from Summer on Dec 27, 2022
Hi Traveler,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Summer#Team6

6/10 Okay

MARIE, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The room had no thermostat and Napa went into the 30's. It was extremely cols in my room.

10/10 Excellent

Cameron

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from Customer Care Team on Oct 25, 2022
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

2/10 Terrible

Jeffrey

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Shack Ever
This hotel rating was a 2 however we thought since it was $250.00 per night it would at least be clean. We were so wrong. The shower was full of black mold, the floor was dirty. The door to the room was stuck closed and I was unable to open without pulling with both hands and from the outside slamming agents it with my shoulder. We had to ask for blow dryer and Iron. There was not Ironing board either. No complementary soap or shampoo/ conditioner. We had to make a trip to store to purchase soap and shampoo/ conditioner. Not even a small bar soap to wash our hands. When we asked, we were told they didn't provide that. Don't wait your money at this place. Horrible so-called motel. Shouldn't be listed on this site at all.
Stayed 1 night in Oct 2022
Response from Brand Experience Team on Nov 2, 2022
Hi Jeffrey,We are disappointed to learn that we fell short of your expectations. We take reports of poor room conditions very seriously. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience.Lilith#Team6

6/10 Okay

Gerald

Traveled with group
Liked: Room comfort
Disliked: Staff & service
Napa October 2022
Workers were friendly but there was no service- they did not have anyone to clean the room each day. I had no turnover for my 3 days there.
Stayed 4 nights in Oct 2022
Response from Brand Experience Team on Nov 2, 2022
Hi Gerald,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6