Ratings based on 349 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
94% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from England

Pleasant hotel near the central train station.

Posted Jul 31, 2015
Pros: The reception staff - the bathroom facilities - the value for money - location for public transport.
Cons: The breakfasts could have more variety and more fresh produce .
Location: Being close to the central station and tram stops is very useful - neighbouring streets are rather scruffy.. Only 10/15 min walk to old part of city
The hotel is situated in the busy Corso Meridionale near the central station and tram stops. The reception staff are very helpful and friendly . The bedrooms are spacious and the bathrooms are both large and clean - soft, white towels changed daily. The rooms are cleaned well on a daily basis. The hotel has a nice bar with interesting antiques . The breakfast room downstairs is spacious spreading across a couple of rooms. The breakfast is adequate but never varies - a lack of fresh fruit / tomatoes etc is a shame. . I think the hotel is good value and would happily stay there again.
3 out of 5
Recommended
for Everyone
by A verified traveler from Barcelona

Aceptable

Posted Jul 28, 2015
Hotel correcto, limpio, con internet gratis y un desayuno paupérrimo tipo buffet libre. La habitación amplia, el baño en perfectas condiciones. Había una mini-cocina en la habitación que no usamos. La nevera hacía bastante ruído y el aire acondicionado, también. Lo peor: aparte del desayuno, la habitación (ubicada en el 3r piso) no tenía ascensor (acaba en el 2°) con lo que nos tocó subir las maletas nosotros mismos, ya que el personal del staff estaba ocupado. Ajeno al hotel pero determinante, es la zona donde se encuentra. Sucísima y con sensación de inseguridad (aunque no tuvimos ningú problema), a pesar de lo práctico que resulta estar al lado de la estación de tren y de buses, y de dos metros.
4 out of 5
Recommended
for Everyone
by A verified traveler

Clean hotel close to train station

Posted Jul 23, 2015
The Grand Hotel Europa is a clean, well managed and secure hotel. The staff is very friendly and accommodating. The included breakfast is quite good. Wifi is moderate to poor in regards to access and while the rooms have AC it is moderately successful at keeping the room cold. Based upon cost and service it is a decent place to stay for a day or two.
2 out of 5
by A verified traveler

Not pleasant

Posted Jul 21, 2015
Didn't feel safe in this hotel and felt that the room had a strange smell. The walls are thin and the hotel is right next to the street (which is very loud and bustling). I didn't feel too safe in that area of Naples either.
4 out of 5
Recommended
for Everyone
by A verified traveler from pg

Albergo comodo per vicinanza stazione

Posted Jul 20, 2015
Stanze accoglienti e personale disponibile, gentile e preparato. Ottima base per visitare napoli per vicinanza stazione e metro
5 out of 5
Recommended
for Everyone
by A verified traveler from Napoles

Estuve solo una noche pero fue agradable

Posted Jul 15, 2015
Pros: El mejor punto de este hotel es la ubicación, a 1 cuadra de la estación de tren es muy conveniente.
Cons: El desayuno ofertado podría ser mejor con fruta más variada
Location: La estación de tren esta a una cuadra lo cual es muy conveniente, el metro para ir a puntos de interés como la capilla sansevero a 10min
El hotel esta muy bien ubicado, solo a una cuadra de la estación del tren de nápoles por lo que la llegada es muy fácil, y cuando partimos también fue muy conveniente solo caminar el hotel a la estación. El hotel tiene una bonita fachada, y aunque la calle de afuera no es muy agradable por ser los alrededores de la estación si se siente seguro, nos hospedamos dos mujeres solas y nuestra llegada fue tarde por la noche y la salida temprano por la mañana y no hubo ningún problema. La habitación es cómoda y el personal amable. El internet también sirve perfectamente desde la habitación
3 out of 5
Recommended
for Everyone
by A verified traveler from south england

Good value for money

Posted Jul 15, 2015
Pros: Air con. price
Cons: Bed comfort
Location: Near station, bit of a walk to central area
Reasonable hotel and staff at a good price but the most uncomfortable bed ever Would recomend staying nearer the central area
5 out of 5
Recommended
for Everyone
by A verified traveler from Orlando, FL

Great experience!

Posted Jul 6, 2015
I stayed here for one night because I had a train the next afternoon. I had a room with a single bed and it was perfect for me. There was a clean bathroom, a cute little room, and air conditioning! It's right down the street from the station and was perfect for what I needed. The staff was wonderful. I checked out at 12 and asked if I could stay at the hotel until my train at 3. There is a small lounge with couches where I sat and was able to charge my phone. It was quiet and much more enjoyable than sitting in the train station. The receptionist was so nice and helpful. She let me email my train ticket to her and printed it for me. Overall, I was very pleased with my experience. I would stay here again if I came back to Naples.
4 out of 5
Recommended
for Everyone
by A verified traveler from York, UK

Comfortable hotel

Posted Jul 3, 2015
Very close to train station and only a short walk to the old centre. Good breakfast, helpful and friendly staff.
3 out of 5
Recommended
for Everyone
by A verified traveler

Very close to train station

Posted Jun 24, 2015
Overall the hotel was ok. it has a bit older feel but the staff were professional and prompt. I would recommend this if you are looking for affordable one night close to the main train station. The area itself seems a bit not so good at night because it is near the station in napoli.