Front of property - evening/night

Reviews of Palazzo Turchini

4 out of 5
Palazzo Turchini
Via Medina 21-22, Naples, NA

Reviews

8.4

Very Good

Rating 10 - Excellent. 314 out of 778 reviews" "
Rating 8 - Good. 349 out of 778 reviews" "
Rating 6 - Okay. 83 out of 778 reviews" "
Rating 4 - Poor. 16 out of 778 reviews" "
Rating 2 - Terrible. 16 out of 778 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Thomas

Stayed 2 nights in Jan 2024
Response from Luigi on Mar 25, 2024
Dear Thomas, thank you for sharing such a nice review of your stay here at Palazzo Turchini! We never get tired of receiving our guests' comments and hearing your views on your experience here in Naples. We look forward to welcoming you back soon! Kind regards.

10/10 Excellent

Sandra, Whittier

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful and clean. Staff was nice. However, there were no outlets for American plugs.
Stayed 1 night in Jan 2024
Response from Luigi on Jan 27, 2024
Dear Sandra, thank you for sharing this nice review with us, it was truly our pleasure to have hosted you during your recent travels and we invite you to join us again in the months ahead. Kind regards.

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Luigi on Oct 18, 2023
Dear Debra, thank you for sharing this wonderful review of your stay! We never get tired of receiving our guests' suggestions and hearing your own views on your experience here at Palazzo Turchini. Kind regards.

10/10 Excellent

Brenda A

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was fabulous and the location amazing.the streets of Naples are so dirty/only negative!!
Stayed 2 nights in Sep 2023

8/10 Good

todd

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is extremely kind and helpful. Very good breakfast, which my daughter and I thoroughly enjoyed each morning. The morning staff were very kind and a great way to start the day.
Stayed 2 nights in Sep 2023
Response from Luigi on Sep 3, 2023
Dear Guest, thank you for sharing your positive feedback with us, we are so glad to know that we exceeded your expectations and cannot wait to host you again in the future! We pride ourselves in being so close to great historical and cultural attractions including amazing monuments that offer breathtaking views. It would be great to have you back here soon as our guest! Regards.

8/10 Good

Laura

Traveled with partner
Liked: Amenities
Nice and helpful staff, great breakfast and prime area. Room and floored smelled like smoke for most of the stay despite no smoking signs and guests were loud until about 3am which made it difficult to sleep. I suggest having a security guard/ staff member supervising over night.
Stayed 2 nights in Aug 2023
Response from Mario on Aug 15, 2023
Dear Laura, thank you for sharing your positive feedback with us, we are so glad to know that we exceeded your expectations and cannot wait to host you again in the future! We pride ourselves in being so close to great historical and cultural attractions including amazing monuments that offer breathtaking views. It would be great to have you back here soon as our guest! Regards.

10/10 Excellent

Rodger

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in is smooth and professional. Desk clerk very helpful with directions and advice for the Napoli experience. Rome raves about Pizza Napoli - we were directed to the genuine source, Sorbillo at Via Dei Tribunali 32 ( not the busy place with the blue sorbillo flags) walk a little further to the smaller place with Sorbillo etched in the glass over the door…viola!.. Pizza Napoli. This walk from Palazzo Turchini takes you through Centro Antico. There is also a beautiful Church right next door to Palazzo Turchini and hotel is conveniently located within walking distance to the Port of Naples for next steps travel to ports beyond. Room is clean and comfortable.
Stayed 1 night in Aug 2023
Response from Luigi on Aug 10, 2023
Dear Rodger, thank you for your review of your recent stay at Palazzo Turchini, your feedback is extremely valuable to us! We greatly appreciate your comments because our main priority is to be able to offer a very well-maintained and comfortable atmosphere for all of our guests. We're looking forward to welcoming you here in Naples very soon! Best regards.

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful for anything we needed. We stayed here as an anchor point for visiting Capri and Positano. It was a 5 minute walk to the ferry for both of these stops. Breakfast was included with a nice variety and delicious.
Stayed 2 nights in Jul 2023
Response from Mario on Aug 10, 2023
Dear Vincent, thank you for taking the time to share your feedback, this will certainly help us to make improvements in the future. I’m glad to read that we were able to accommodate your needs with our service and that you enjoyed our friendly staff. We would love another opportunity to exceed your expectations. Regards.

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, superb location
Friendly, English-speaking staff, wonderful breakfast service, nice accommodations, great value, and best of all, location! Centrally located for easy walking to restaurants, Old Town, maritime center, and shopping. Highly recommend.
Stayed 3 nights in Jul 2023
Response from Mario on Jul 8, 2023
Dear Sandra, It was our pleasure to host you during your recent stay and we are even more thrilled that your experience with us was worthy of this perfect score. We would love to see you again and hope that you will hurry back to visit us soon! Warm regards.

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We were taking the morning ferry to Amalfi and the location of this hotel to the ferry port was very convenient and close. We walked there in 10 minutes. The breakfast on the rooftop patio was the perfect start to the day!
Stayed 1 night in May 2023
Response from Luigi on Jun 5, 2023
Dear Anthony, we appreciate you taking the time to provide us with some nice comments about your stay and we are so glad you enjoyed it! We're happy to know you loved our breakfast as well. Thank you for pointing out our special location, we hope you get a chance to come see us again soon!Regards.

10/10 Excellent

wee shyong

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for the hospitality.
Stayed 5 nights in Nov 2022
Response from Luigi on Nov 26, 2022
Dear Sir, thank you so much for your nice words and your great evaluation. Naples has always a lot to offer and we’re so glad to know that you enjoyed your stay here at Palazzo Turchini. It would be great to have you here again as our guest! Best regards.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Great hotel. Staff was very welcoming and accommodating. Room was incredible.
Stayed 2 nights in Oct 2022
Response from Luigi on Oct 26, 2022
Dear Chris, thank you very much for sharing this nice review with us, it was truly our pleasure to have hosted you during your recent travels and we invite you to join us again in the months ahead. We are delighted to know that almost everything went great during your stay and that our location was close to your areas of interest and perfect for your needs. Kind regards.

8/10 Good

Cori

Stayed 2 nights in Sep 2022
Response from Mario on May 31, 2023
Dear Cori, thank you for choosing Palazzo Turchini as your travel destination. We do appreciate your positive feedback and we hope to have you back here in Naples soon! Regards.

10/10 Excellent

Susan

Stayed 2 nights in May 2022
Response from Luigi on Jun 3, 2022
Dear Susan, thank you for choosing Palazzo Turchini as your travel destination. We do appreciate your positive feedback and we hope to have you back here in Naples soon! Regards.

8/10 Good

Yasmin

Stayed 3 nights in Mar 2022
Response from Paolo on Mar 29, 2022
Dear Yasmin, thank you for choosing Palazzo Turchini as your travel destination. We do appreciate your positive feedback about the staff, the rooms and the location. We hope to have you back here in Naples soon! Regards.

6/10 Okay

Dusko

Liked: Cleanliness
Disappointed
Near Spanish quarter but in a busy road
Stayed 1 night in Nov 2021
Response from Mario on Jan 3, 2022
Dear guest, thank you for taking the time to post a review of your stay. We are sorry that some aspects of your experience here at Palazzo Turchini did not meet your expectations. We would love to have another opportunity to host you again. Regards.

10/10 Excellent

Dusko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Collecting stamps
Stayed 1 night in Nov 2021
Response from Mario on Dec 23, 2021
Dear Sir, I want to thank you for taking the time to post such a nice review of your stay! We look forward to welcoming you back in the future. Best regards.

8/10 Good

michael

Stayed 2 nights in Nov 2021

8/10 Good

Barbara S

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Breakfast but….
The hotel was clean and the breakfast was very good and plentiful. The covid policy made it difficult and time consuming to get more coffee and food. As long as you didn’t need a quick breakfast it was great. Our room space was very tight and noisy (perhaps we got the last room available). We were next to the courtyard and awoken by the noises of restaurant supplies being transported (restaurant was the floor above ours) and conversations. The hotel was advertised as air conditioned. Upon arrival we were told the AC was “turned off” for the season. It was early November. I understand it may be the usual policy yet if the weather is unseasonably warm or cold they should adapt the indoor environment for the guests.The room was really stuffy. Opening the windows for fresh air movement made it very loud from airplanes coming and going.
Stayed 4 nights in Nov 2021
Response from Mario on Nov 22, 2021
Dear Barbara, thank you for taking the time to share your feedback, this will certainly help us to make improvements in the future. We would love another opportunity to exceed your expectations, it would be great to have you here again as our guest! Regards.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Location
Palazzo Turchini is located near the Castel Nuova and a short distance from the ferry terminal. Everyone was very helpful. The room was well appointed and comfortable.
Stayed 2 nights in Oct 2021
Response from Paolo on Nov 8, 2021
Dear Steve, thank you very much for sharing this nice review with us, we appreciate you pointing out some of our most valuable features: the location, the friendliness of our staff and our clean and comfortable rooms! We love to receive the feedback from our guest regarding their stay. We hope that you will visit us again!

2/10 Terrible

zachary

Disliked: Cleanliness, property conditions & facilities, room comfort
Not 4 Stars
This is a very tired hotel in need of a reno. Bad wifi, dated rooms, no amenities, staff were friendly. Small dated rooms, rock hard pillows and mattresses. Not 4 Stars or upscale like they claim. I would be happy with this room/hotel if I booked a 2 star.
Stayed 1 night in Sep 2021
Response from Mario on Sep 18, 2021
Dear guest, although we sincerely regret reading that your stay fell short of your expectations, we are grateful for the time you spent to share your feedback on your overall holiday experience among us. We certainly believe that there is always room for improvement and your constructive critics will help us identify areas that could use more attention to detail. Regards.

10/10 Excellent

Eder

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
One of the nights need tombs refunded
Stayed 3 nights in Sep 2021

8/10 Good

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2021
Response from Mario on Aug 31, 2021
Dear Rafael, thank you for your positive feedback! We hope to have another opportunity to have you back here again.

8/10 Good

james

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Paolo on Aug 16, 2021
Dear James, thank you so much for your positive feedback! Naples has always a lot to offer and we’re so glad to know that you enjoyed your stay here at Palazzo Turchini. It would be great to have you here again as our guest! Best wishes.

10/10 Excellent

Marybeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Breakfast staff was great, clean, central, front desk staff was accomodatng
Stayed 3 nights in Aug 2021
Response from Paolo on Aug 11, 2021
Dear Marybeth, thank you for sharing this nice review of your stay here at Palazzo Turchini! We never get tired of receiving our guests comments and hearing your own views on your experience here in Naples. We look forward to welcoming you back! Kind regards.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 3 nights in Jul 2021
Response from Mario on Jul 25, 2021
Dear Guest, thank you for giving us such a good score and for taking the time to write a review for Palazzo Turchini! We are so glad to know that you enjoyed your stay with us and we look forward to welcoming you back! Kind regards.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk service, very well spoken, and kind
Stayed 1 night in May 2021
Response from Mario on Jul 16, 2021
Dear guest, thank you for giving us such a good score and for taking the time to write a review for Palazzo Turchini! We are so glad to know that you enjoyed your stay with us. look forward to welcoming you back! Kind regard

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2020
Response from Paolo on Aug 14, 2020
Dear guest, thank you for taking the time to post a review regarding your recent stay here at Palazzo Turchini. It was our pleasure to have you as our guest and we hope to see you again soon! Best regards.

6/10 Okay

Mark

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Only average
For a hotel built in 2004, its very tired - poor aircon, no amenities to to speak of, wifi barely works - staff did a great job of making a poor stay better - but this place needs remodelling and quick
Stayed 2 nights in Jul 2020
Response from Mario on Jul 19, 2020
Dear Mark, thank you for taking the time to post a review of your stay. We do appreciate your positive feedback about the staff. We are sorry that some aspects of your experience here at Palazzo Turchini did not meet your expectations. We would love to have another opportunity to host you again. Regards.

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2020

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2019
Response from Luigi on Dec 4, 2019
Dear Guest, your experience is important to us, so thanks for sharing it! Our mission is to provide the best service and ensure that our guests rate us the most comfortable hotel in our area. Please stay with us again. Kind regards.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great care
people at front desk were very helpful in booking reservations. Breakfast room was sunny with small balcony. Breakfast was very good and wait staff was very friendly and pleasant.
Stayed 2 nights in Nov 2019
Response from Paolo on Dec 4, 2019
Dear Guest, thank you for the wonderful review of your stay at our hotel. It was a pleasure hosting you, and we hope you will continue making us your home whenever you are in Naples. Best regards.

2/10 Terrible

Eran

Stayed 1 night in Nov 2019

2/10 Terrible

yaeli

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Mario on Dec 10, 2019
Dear Yaeli, although we sincerely regret reading that your stay fell short of your expectations, we are grateful for the time you spent to share this review with us. We hope to have another opportunity to welcome you back here in Naples soon. Regards.

10/10 Excellent

Mahlon T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Mario on Dec 1, 2019
Dear Guest, thank you for such a perferct score and for choosing Palazzo Turchini as your travel destination! We hope to have you back here soon. Best regards.

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Located on a busy street not near tourist areas. Busy check in and check out. Staff slow and preoccupied by other guests. Breakfast selection and service good.
Stayed 1 night in Oct 2019
Response from Luigi on Dec 10, 2019
Dear anonymous guest, although we sincerely regret reading that your stay fell short of your expectations, we are grateful for the time you spent to share your feedback on your overall holiday experience among us. We certainly believe that there is always room for improvement and your constructive critics will help us identify areas that could use more attention to detail. Regards.

8/10 Good

Verified traveler

Stayed 7 nights in Sep 2019
Response from Mario on Sep 30, 2019
Dear guest, I want to thank you for taking the time to post a review of your stay! The staff and I would like to thank you again for sharing your experience with us. We look forward to welcoming you back in the future. Kind regards.

6/10 Okay

Ilana

Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019
Response from Paolo on Aug 12, 2019
Dear guest, thank you so much for such a kind review! We always strive to provide a clean and comfortable environment for our guests, we want you to feel at home. Your feedback is truly appreciated and will be shared with the entire team. We hope to see you again here in Naples! Best regards.

2/10 Terrible

Verified traveler

Stayed 3 nights in Jul 2019

10/10 Excellent

emma

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
nice hotel, clean, professional staff, great breakfast, convenient location. Thank you!
Stayed 3 nights in Jul 2019
Response from Mario on Aug 3, 2019
Dear guest, thank you for sharing this positive review of your stay here at Palazzo Turchini! We never get tired of receiving our guests comments and hearing your own views on your experience here in Naples. We look forward to welcoming you here soon! Kind regards.

8/10 Good

Andrew

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2019
Response from Luigi on Jul 20, 2019
Dear Andrew, Thank you for your kind appreciation and for taking the time to share your great review with other travelers about your experience at Palazzo Turchini! I have shared your comments with my staff, it was our pleasure to host you during your recent stay and we are delighted to know that your experience with us was worthy of this high score. We would love to see you again soon. Warm regards.

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Mario on Jul 13, 2019
Dear Peter, thank you for your review and for choosing Palazzo Turchini as your travel destination! We're glad that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel. Best regards.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The entire staff was polite and attentive to customer needs.
Stayed 2 nights in Jun 2019
Response from Mario on Jul 7, 2019
Dear guest, it was our pleasure to host you during your recent stay and we are even more thrilled that your experience with us was worthy of this perfect score. We would love to see you again and hope that you will hurry back to visit us soon! Warm regards.

8/10 Good

Cecelia

Traveled with partner
Liked: Cleanliness
Very friendly and helpful staff with a great breakfast served
Stayed 1 night in Jun 2019
Response from Luigi on Jul 2, 2019
Dear Cecelia, thank you for your review and for choosing Palazzo Turchini! We're happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel. Best regards.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent to location, clean rooms and friendly staff.
Stayed 1 night in May 2019
Response from Luigi on Jun 2, 2019
Dear guest, thank you for sharing this nice review of your stay here at Palazzo Turchini! We never get tired of receiving your comments and hearing your own views on your experience here in Naples. We are so glad that you enjoyed your stay and we look forward to welcoming you here again soon! Regards.

10/10 Excellent

Verified traveler

Stayed 2 nights in May 2019
Response from Paolo on Jun 2, 2019
Dear guest, thank you so much for your great feedback! We always strive to provide a clean and comfortable environment for our guests because we want you to feel at home. We hope to see you again here in Naples! Best regards.

10/10 Excellent

Sophievdhoogen, London

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a perfect spot to stay in to see Naples. The staff were very friendly and the breakfast was nice. The rooms were extremely clean and there is nothing bad to say at all
Stayed 3 nights in May 2019
Response from Mario on May 30, 2019
Dear Sophie, thank you for this perfect score! I’m glad to read that you enjoyed our friendly staff and the quality of our breakfast! We would love to have another chance to welcome you back again here soon. Regards.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities
Great location, clean and friendly service. Very easy to get to different points of interest.
Stayed 1 night in May 2019
Response from Luigi on May 28, 2019
Dear guest, thank you so much for your nice words and your positive feedback! Naples has always a lot to offer and we’re so glad to know that you enjoyed your stay here at Palazzo Turchini and the quality of our service. It would be great to have you here again as our guest! Best regards.

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location was great. We wanted to be near the pier. Lots of restaurants within walking distance. The best thing was the amazing breakfast served on the 6th floor with a lovely view. Would definitely stay there again.
Stayed 1 night in May 2019
Response from Luigi on May 23, 2019
Dear guest, thank you so much for your nice words and your positive feedback! Naples has always a lot to offer and we’re so glad to know that you enjoyed your stay here at Palazzo Turchini. It would be great to have you here again as our guest! Kind regards.