All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 314 out of 778 reviews" "
10 - Excellent
314
Rating 8 - Good. 349 out of 778 reviews" "
8 - Good
349
Rating 6 - Okay. 83 out of 778 reviews" "
6 - Okay
83
Rating 4 - Poor. 16 out of 778 reviews" "
4 - Poor
16
Rating 2 - Terrible. 16 out of 778 reviews" "
2 - Terrible
16
8.6/10
Cleanliness
8.8/10
Staff & service
8.2/10
Amenities
8.4/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
8/10 Good
Thomas
Jan 24, 2024
Thomas
Stayed 2 nights in Jan 2024
Response from Luigi on Mar 25, 2024
Dear Thomas, thank you for sharing such a nice review of your stay here at Palazzo Turchini! We never get tired of receiving our guests' comments and hearing your views on your experience here in Naples. We look forward to welcoming you back soon! Kind regards.
The hotel was beautiful and clean. Staff was nice. However, there were no outlets for American plugs.
Sandra
Stayed 1 night in Jan 2024
Response from Luigi on Jan 27, 2024
Dear Sandra, thank you for sharing this nice review with us, it was truly our pleasure to have hosted you during your recent travels and we invite you to join us again in the months ahead. Kind regards.
Dear Debra, thank you for sharing this wonderful review of your stay! We never get tired of receiving our guests' suggestions and hearing your own views on your experience here at Palazzo Turchini. Kind regards.
The staff is extremely kind and helpful. Very good breakfast, which my daughter and I thoroughly enjoyed each morning. The morning staff were very kind and a great way to start the day.
todd
Stayed 2 nights in Sep 2023
Response from Luigi on Sep 3, 2023
Dear Guest, thank you for sharing your positive feedback with us, we are so glad to know that we exceeded your expectations and cannot wait to host you again in the future! We pride ourselves in being so close to great historical and cultural attractions including amazing monuments that offer breathtaking views. It would be great to have you back here soon as our guest! Regards.
8/10 Good
Laura
Traveled with partner
Aug 15, 2023
Liked: Amenities
Nice and helpful staff, great breakfast and prime area. Room and floored smelled like smoke for most of the stay despite no smoking signs and guests were loud until about 3am which made it difficult to sleep. I suggest having a security guard/ staff member supervising over night.
Laura
Stayed 2 nights in Aug 2023
Response from Mario on Aug 15, 2023
Dear Laura, thank you for sharing your positive feedback with us, we are so glad to know that we exceeded your expectations and cannot wait to host you again in the future! We pride ourselves in being so close to great historical and cultural attractions including amazing monuments that offer breathtaking views. It would be great to have you back here soon as our guest! Regards.
Check-in is smooth and professional. Desk clerk very helpful with directions and advice for the Napoli experience. Rome raves about Pizza Napoli - we were directed to the genuine source, Sorbillo at Via Dei Tribunali 32 ( not the busy place with the blue sorbillo flags) walk a little further to the smaller place with Sorbillo etched in the glass over the door…viola!.. Pizza Napoli. This walk from Palazzo Turchini takes you through Centro Antico. There is also a beautiful Church right next door to Palazzo Turchini and hotel is conveniently located within walking distance to the Port of Naples for next steps travel to ports beyond. Room is clean and comfortable.
Rodger
Stayed 1 night in Aug 2023
Response from Luigi on Aug 10, 2023
Dear Rodger, thank you for your review of your recent stay at Palazzo Turchini, your feedback is extremely valuable to us! We greatly appreciate your comments because our main priority is to be able to offer a very well-maintained and comfortable atmosphere for all of our guests. We're looking forward to welcoming you here in Naples very soon! Best regards.
The staff were very helpful for anything we needed. We stayed here as an anchor point for visiting Capri and Positano. It was a 5 minute walk to the ferry for both of these stops. Breakfast was included with a nice variety and delicious.
Vincent
Stayed 2 nights in Jul 2023
Response from Mario on Aug 10, 2023
Dear Vincent, thank you for taking the time to share your feedback, this will certainly help us to make improvements in the future. I’m glad to read that we were able to accommodate your needs with our service and that you enjoyed our friendly staff. We would love another opportunity to exceed your expectations. Regards.
Friendly, English-speaking staff, wonderful breakfast service, nice accommodations, great value, and best of all, location! Centrally located for easy walking to restaurants, Old Town, maritime center, and shopping. Highly recommend.
Sandra
Stayed 3 nights in Jul 2023
Response from Mario on Jul 8, 2023
Dear Sandra, It was our pleasure to host you during your recent stay and we are even more thrilled that your experience with us was worthy of this perfect score. We would love to see you again and hope that you will hurry back to visit us soon! Warm regards.
We were taking the morning ferry to Amalfi and the location of this hotel to the ferry port was very convenient and close. We walked there in 10 minutes. The breakfast on the rooftop patio was the perfect start to the day!
Anthony
Stayed 1 night in May 2023
Response from Luigi on Jun 5, 2023
Dear Anthony, we appreciate you taking the time to provide us with some nice comments about your stay and we are so glad you enjoyed it! We're happy to know you loved our breakfast as well. Thank you for pointing out our special location, we hope you get a chance to come see us again soon!Regards.
Dear Sir, thank you so much for your nice words and your great evaluation. Naples has always a lot to offer and we’re so glad to know that you enjoyed your stay here at Palazzo Turchini. It would be great to have you here again as our guest! Best regards.
Great hotel. Staff was very welcoming and accommodating. Room was incredible.
Chris
Stayed 2 nights in Oct 2022
Response from Luigi on Oct 26, 2022
Dear Chris, thank you very much for sharing this nice review with us, it was truly our pleasure to have hosted you during your recent travels and we invite you to join us again in the months ahead. We are delighted to know that almost everything went great during your stay and that our location was close to your areas of interest and perfect for your needs. Kind regards.
8/10 Good
Cori
Oct 7, 2022
Cori
Stayed 2 nights in Sep 2022
Response from Mario on May 31, 2023
Dear Cori, thank you for choosing Palazzo Turchini as your travel destination. We do appreciate your positive feedback and we hope to have you back here in Naples soon! Regards.
10/10 Excellent
Susan
May 30, 2022
Susan
Stayed 2 nights in May 2022
Response from Luigi on Jun 3, 2022
Dear Susan, thank you for choosing Palazzo Turchini as your travel destination. We do appreciate your positive feedback and we hope to have you back here in Naples soon! Regards.
8/10 Good
Yasmin
Mar 23, 2022
Yasmin
Stayed 3 nights in Mar 2022
Response from Paolo on Mar 29, 2022
Dear Yasmin, thank you for choosing Palazzo Turchini as your travel destination. We do appreciate your positive feedback about the staff, the rooms and the location. We hope to have you back here in Naples soon! Regards.
6/10 Okay
Dusko
Dec 28, 2021
Liked: Cleanliness
Disappointed
Near Spanish quarter but in a busy road
Dusko
Stayed 1 night in Nov 2021
Response from Mario on Jan 3, 2022
Dear guest, thank you for taking the time to post a review of your stay. We are sorry that some aspects of your experience here at Palazzo Turchini did not meet your expectations. We would love to have another opportunity to host you again. Regards.
Dear Sir, I want to thank you for taking the time to post such a nice review of your stay! We look forward to welcoming you back in the future. Best regards.
The hotel was clean and the breakfast was very good and plentiful. The covid policy made it difficult and time consuming to get more coffee and food. As long as you didn’t need a quick breakfast it was great.
Our room space was very tight and noisy (perhaps we got the last room available). We were next to the courtyard and awoken by the noises of restaurant supplies being transported (restaurant was the floor above ours) and conversations.
The hotel was advertised as air conditioned. Upon arrival we were told the AC was “turned off” for the season. It was early November. I understand it may be the usual policy yet if the weather is unseasonably warm or cold they should adapt the indoor environment for the guests.The room was really stuffy. Opening the windows for fresh air movement made it very loud from airplanes coming and going.
Barbara S
Stayed 4 nights in Nov 2021
Response from Mario on Nov 22, 2021
Dear Barbara, thank you for taking the time to share your feedback, this will certainly help us to make improvements in the future. We would love another opportunity to exceed your expectations, it would be great to have you here again as our guest! Regards.
Palazzo Turchini is located near the Castel Nuova and a short distance from the ferry terminal. Everyone was very helpful. The room was well appointed and comfortable.
Steve
Stayed 2 nights in Oct 2021
Response from Paolo on Nov 8, 2021
Dear Steve, thank you very much for sharing this nice review with us, we appreciate you pointing out some of our most valuable features: the location, the friendliness of our staff and our clean and comfortable rooms! We love to receive the feedback from our guest regarding their stay. We hope that you will visit us again!
This is a very tired hotel in need of a reno. Bad wifi, dated rooms, no amenities, staff were friendly. Small dated rooms, rock hard pillows and mattresses. Not 4 Stars or upscale like they claim.
I would be happy with this room/hotel if I booked a 2 star.
zachary
Stayed 1 night in Sep 2021
Response from Mario on Sep 18, 2021
Dear guest, although we sincerely regret reading that your stay fell short of your expectations, we are grateful for the time you spent to share your feedback on your overall holiday experience among us. We certainly believe that there is always room for improvement and your constructive critics will help us identify areas that could use more attention to detail. Regards.
Dear James, thank you so much for your positive feedback! Naples has always a lot to offer and we’re so glad to know that you enjoyed your stay here at Palazzo Turchini. It would be great to have you here again as our guest! Best wishes.
Breakfast staff was great, clean, central, front desk staff was accomodatng
Marybeth
Stayed 3 nights in Aug 2021
Response from Paolo on Aug 11, 2021
Dear Marybeth, thank you for sharing this nice review of your stay here at Palazzo Turchini! We never get tired of receiving our guests comments and hearing your own views on your experience here in Naples. We look forward to welcoming you back! Kind regards.
Dear Guest, thank you for giving us such a good score and for taking the time to write a review for Palazzo Turchini! We are so glad to know that you enjoyed your stay with us and we look forward to welcoming you back! Kind regards.
Dear guest, thank you for giving us such a good score and for taking the time to write a review for Palazzo Turchini! We are so glad to know that you enjoyed your stay with us. look forward to welcoming you back! Kind regard
6/10 Okay
Verified traveler
Traveled with group
Aug 9, 2020
Liked: Cleanliness, staff & service
Verified traveler
Stayed 2 nights in Aug 2020
Response from Paolo on Aug 14, 2020
Dear guest, thank you for taking the time to post a review regarding your recent stay here at Palazzo Turchini. It was our pleasure to have you as our guest and we hope to see you again soon! Best regards.
6/10 Okay
Mark
Traveled with family
Jul 17, 2020
Liked: Staff & service
Disliked: Property conditions & facilities
Only average
For a hotel built in 2004, its very tired - poor aircon, no amenities to to speak of, wifi barely works - staff did a great job of making a poor stay better - but this place needs remodelling and quick
Mark
Stayed 2 nights in Jul 2020
Response from Mario on Jul 19, 2020
Dear Mark, thank you for taking the time to post a review of your stay. We do appreciate your positive feedback about the staff. We are sorry that some aspects of your experience here at Palazzo Turchini did not meet your expectations. We would love to have another opportunity to host you again. Regards.
Dear Guest, your experience is important to us, so thanks for sharing it! Our mission is to provide the best service and ensure that our guests rate us the most comfortable hotel in our area. Please stay with us again. Kind regards.
people at front desk were very helpful in booking reservations. Breakfast room was sunny with small balcony. Breakfast was very good and wait staff was very friendly and pleasant.
Verified traveler
Stayed 2 nights in Nov 2019
Response from Paolo on Dec 4, 2019
Dear Guest, thank you for the wonderful review of your stay at our hotel. It was a pleasure hosting you, and we hope you will continue making us your home whenever you are in Naples. Best regards.
Dear Yaeli, although we sincerely regret reading that your stay fell short of your expectations, we are grateful for the time you spent to share this review with us. We hope to have another opportunity to welcome you back here in Naples soon. Regards.
Dear Guest, thank you for such a perferct score and for choosing Palazzo Turchini as your travel destination!
We hope to have you back here soon.
Best regards.
4/10 Poor
Verified traveler
Traveled with family
Oct 20, 2019
Liked: Cleanliness
Disliked: Staff & service
Located on a busy street not near tourist areas. Busy check in and check out. Staff slow and preoccupied by other guests. Breakfast selection and service good.
Verified traveler
Stayed 1 night in Oct 2019
Response from Luigi on Dec 10, 2019
Dear anonymous guest, although we sincerely regret reading that your stay fell short of your expectations, we are grateful for the time you spent to share your feedback on your overall holiday experience among us. We certainly believe that there is always room for improvement and your constructive critics will help us identify areas that could use more attention to detail. Regards.
8/10 Good
Verified traveler
Sep 29, 2019
Verified traveler
Stayed 7 nights in Sep 2019
Response from Mario on Sep 30, 2019
Dear guest, I want to thank you for taking the time to post a review of your stay! The staff and I would like to thank you again for sharing your experience with us. We look forward to welcoming you back in the future. Kind regards.
Dear guest, thank you so much for such a kind review! We always strive to provide a clean and comfortable environment for our guests, we want you to feel at home. Your feedback is truly appreciated and will be shared with the entire team. We hope to see you again here in Naples! Best regards.
nice hotel, clean, professional staff, great breakfast, convenient location. Thank you!
emma
Stayed 3 nights in Jul 2019
Response from Mario on Aug 3, 2019
Dear guest, thank you for sharing this positive review of your stay here at Palazzo Turchini! We never get tired of receiving our guests comments and hearing your own views on your experience here in Naples. We look forward to welcoming you here soon! Kind regards.
8/10 Good
Andrew
Jul 19, 2019
Liked: Cleanliness, staff & service, room comfort
Andrew
Stayed 2 nights in Jul 2019
Response from Luigi on Jul 20, 2019
Dear Andrew,
Thank you for your kind appreciation and for taking the time to share your great review with other travelers about your experience at Palazzo Turchini!
I have shared your comments with my staff, it was our pleasure to host you during your recent stay and we are delighted to know that your experience with us was worthy of this high score.
We would love to see you again soon.
Warm regards.
Dear Peter, thank you for your review and for choosing Palazzo Turchini as your travel destination! We're glad that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel. Best regards.
The entire staff was polite and attentive to customer needs.
Verified traveler
Stayed 2 nights in Jun 2019
Response from Mario on Jul 7, 2019
Dear guest, it was our pleasure to host you during your recent stay and we are even more thrilled that your experience with us was worthy of this perfect score. We would love to see you again and hope that you will hurry back to visit us soon! Warm regards.
8/10 Good
Cecelia
Traveled with partner
Jul 1, 2019
Liked: Cleanliness
Very friendly and helpful staff with a great breakfast served
Cecelia
Stayed 1 night in Jun 2019
Response from Luigi on Jul 2, 2019
Dear Cecelia, thank you for your review and for choosing Palazzo Turchini! We're happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel. Best regards.
Excellent to location, clean rooms and friendly staff.
Verified traveler
Stayed 1 night in May 2019
Response from Luigi on Jun 2, 2019
Dear guest, thank you for sharing this nice review of your stay here at Palazzo Turchini! We never get tired of receiving your comments and hearing your own views on your experience here in Naples. We are so glad that you enjoyed your stay and we look forward to welcoming you here again soon! Regards.
10/10 Excellent
Verified traveler
May 30, 2019
Verified traveler
Stayed 2 nights in May 2019
Response from Paolo on Jun 2, 2019
Dear guest, thank you so much for your great feedback! We always strive to provide a clean and comfortable environment for our guests because we want you to feel at home. We hope to see you again here in Naples! Best regards.
This was a perfect spot to stay in to see Naples. The staff were very friendly and the breakfast was nice. The rooms were extremely clean and there is nothing bad to say at all
Sophievdhoogen
Stayed 3 nights in May 2019
Response from Mario on May 30, 2019
Dear Sophie, thank you for this perfect score! I’m glad to read that you enjoyed our friendly staff and the quality of our breakfast! We would love to have another chance to welcome you back again here soon. Regards.
10/10 Excellent
Verified traveler
Traveled with group
May 26, 2019
Liked: Cleanliness, staff & service, amenities
Great location, clean and friendly service. Very easy to get to different points of interest.
Verified traveler
Stayed 1 night in May 2019
Response from Luigi on May 28, 2019
Dear guest, thank you so much for your nice words and your positive feedback! Naples has always a lot to offer and we’re so glad to know that you enjoyed your stay here at Palazzo Turchini and the quality of our service. It would be great to have you here again as our guest! Best regards.
The location was great. We wanted to be near the pier. Lots of restaurants within walking distance. The best thing was the amazing breakfast served on the 6th floor with a lovely view. Would definitely stay there again.
Verified traveler
Stayed 1 night in May 2019
Response from Luigi on May 23, 2019
Dear guest, thank you so much for your nice words and your positive feedback! Naples has always a lot to offer and we’re so glad to know that you enjoyed your stay here at Palazzo Turchini. It would be great to have you here again as our guest! Kind regards.