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Reviews of WoodSpring Suites Naples West

2.5 out of 5
WoodSpring Suites Naples West
2600 Tamiami Trail East, Naples, FL

Reviews

6.8
Rating 10 - Excellent. 147 out of 483 reviews" "
Rating 8 - Good. 105 out of 483 reviews" "
Rating 6 - Okay. 82 out of 483 reviews" "
Rating 4 - Poor. 68 out of 483 reviews" "
Rating 2 - Terrible. 81 out of 483 reviews" "

7.4/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

7.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Victor, Hialeah

Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Next time I would avoid going out at night and there were small cockroaches in the rooms too. The hotel staff is quite friendly and they do their job well.
Stayed 1 night in May 2024
Response from Manager on May 17, 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

8/10 Good

Arabella, West Palm Beach

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This property is a worry free property for any female traveling alone. Its clean, and safe. Only no restaurant on site. Some noisy guess but that is common in any hotel.
Stayed 1 night in Apr 2024
Response from Manager on May 17, 2024
Thank you for staying with us.

4/10 Poor

Juan

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property looks rundown. We arrived late and 5 minutes aftee checking in, the front desk closed. Walls are paper-thin, room facilities look extremely worn down, and feels overall unsafe. There was a homeless woman with a huge dog surrounding the property. On the positive, the hot water pressure was fantastic.
Stayed 2 nights in Apr 2024
Response from Manager on May 17, 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Excellent

Yamilet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place
Stayed 1 night in May 2024
Response from Manager on May 17, 2024
Thank you.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Tampa Bay visitor… I had a very comfortable stay! Thanks to all that made that happen. I’ll definitely book again
Stayed 1 night in May 2024
Response from Manager on May 10, 2024
Thank you for staying with us.

10/10 Excellent

Alfredo

Stayed 1 night in Apr 2024
Response from Manager on May 24, 2024
Thank you.

8/10 Good

Labron

Stayed 1 night in Apr 2024
Response from Manager on May 24, 2024
Thank you.

6/10 Okay

Douglas

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Manager on Apr 29, 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.

2/10 Terrible

Alicia

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
dirty. dirty. dirty. hallway and room smelled 2 different types of awful. tiny roaches in the kitchenette. weird smell in the fridge/freezer that was running but did not work. staff was very friendly though. :)
Stayed 1 night in Apr 2024
Response from Manager on Apr 25, 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Excellent

Austen

Stayed 1 night in Apr 2024
Response from Manager on May 10, 2024
Thank you.

10/10 Excellent

Luis E

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is pet friendly you know….
Stayed 1 night in Mar 2024
Response from Manager on Apr 15, 2024
Thank you.

8/10 Good

Arabella, West Palm Beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk agent was very prompt. Check in took lest than 5 minutes.
Stayed 1 night in Apr 2024
Response from Manager on Apr 15, 2024
Thank you for staying with us.

10/10 Excellent

Shabely

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 1 night in Apr 2024
Response from Manager on Apr 15, 2024
Thank you.

6/10 Okay

Frederick T

Liked: Staff & service
It was a suite and they didnt jave coffee machine or plates, utensils or anythingnti cook with.
Stayed 1 night in Apr 2024
Response from Manager on Apr 12, 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

2/10 Terrible

Stacy

Traveled with partner, Traveled with pets
Disliked: Cleanliness, staff & service, property conditions & facilities
DO NOT COME HERE, stay away from this place. TERRIBLE OVERALL. Just safe yourself the time. We had to leave the moment we checked in. It was just such a horrible experience.
Stayed 2 nights in Apr 2024
Response from Manager on Apr 8, 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

6/10 Okay

Kevin

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service
The room had an odd odor to it. Otherwise it was suitable. The "downtown" area was busy but not bad. I didn't realize this was an "extended stay" hotel. Overall it was okay.
Stayed 1 night in Mar 2024
Response from Manager on Apr 8, 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Apr 8, 2024
Thank you.

10/10 Excellent

Arelda

Liked: Cleanliness, staff & service, property conditions & facilities
Positive
Stayed 1 night in Mar 2024
Response from Manager on Apr 1, 2024
Thank you.

10/10 Excellent

CHRISTINE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience
Stayed 7 nights in Mar 2024
Response from Manager on Apr 1, 2024
Thank you.

2/10 Terrible

Antonis

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The employee at check-in was pleasant, but that was it for the positive experience. The room smelled like wet noodles, the bathroom smelled like stale urine, and both areas had any issues. As for the outside, the constant smell of cannabis and shady people made the environment feel unsafe….we also had a tent city in the adjacent parking lot. Location is convenient, but do not recommend for a family.
Stayed 4 nights in Mar 2024
Response from Manager on Apr 1, 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Excellent

Denilson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Mar 2024
Response from Manager on Mar 25, 2024
Thank you.

8/10 Good

Gregg

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was absolutely fantastic except for the room rates..
Stayed 2 nights in Mar 2024
Response from Manager on Mar 25, 2024
Thank you for staying with us.

6/10 Okay

Arthur, Naples

Liked: Staff & service
Friendly check in
Stayed 1 night in Mar 2024
Response from Manager on Mar 14, 2024
Thank you.

4/10 Poor

Keith

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Mar 1, 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.

8/10 Good

Jean-Remy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pretty efficient. Worked for one night. They seem to be trying hard and staff is friendly.
Stayed 1 night in Feb 2024
Response from Manager on Feb 26, 2024
Thank you.

6/10 Okay

Gerson

Business traveler, Traveled with partner
Liked: Cleanliness, amenities
The price was too high
Stayed 1 night in Feb 2024
Response from Manager on Feb 26, 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

2/10 Terrible

alexis

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Manager on Feb 26, 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.

6/10 Okay

Orlando

Disliked: Property conditions & facilities
Stay
Lobby was very small and crowded. Overall was just Okay, but way to expensive for this hotel.
Stayed 1 night in Feb 2024
Response from Manager on Feb 26, 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Excellent

Rodrigo

Stayed 3 nights in Feb 2024
Response from Manager on Feb 26, 2024
Thank you.

6/10 Okay

Gene

Business traveler
Bathroom door had a hole punched in
Stayed 1 night in Feb 2024
Response from Manager on Feb 19, 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

2/10 Terrible

Luis

Disliked: Cleanliness, staff & service, property conditions & facilities
No good
Stayed 1 night in Feb 2024
Response from Manager on Feb 16, 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

8/10 Good

Starlyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WoodSpring is clean, comfortable and very well maintained. Good Value. No frills. No breakfast. But clean and comfortable.
Stayed 1 night in Feb 2024
Response from Manager on Feb 16, 2024
Thank you.

6/10 Okay

Andy Chung-Han

Stayed 1 night in Feb 2024
Response from Manager on Feb 13, 2024
Thank you.

2/10 Terrible

Jose

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rice, hair and used floss
Stayed 1 night in Feb 2024
Response from Manager on Feb 13, 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

8/10 Good

Chuck

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property....just disappointed that their Internet was down the entire weekend. Unacceptable.
Stayed 1 night in Feb 2024
Response from Manager on Feb 13, 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

4/10 Poor

Ellen

Liked: Staff & service
Disliked: Property conditions & facilities
The unit I was given had no hot water. That is unacceptable. However, staff quickly corrected this and moved me into a unit that did. This appears to be a motel that mostly caters to extended stay guests.
Stayed 1 night in Feb 2024
Response from Manager on Feb 13, 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

4/10 Poor

Marek

Traveled with partner
Dirty towels with hair on it Couldn’t sleep all night due to noise All itchy from the bed Terrible experience
Stayed 1 night in Feb 2024
Response from Manager on Feb 13, 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

2/10 Terrible

Kelli

Stayed 1 night in Feb 2024
Response from Manager on Mar 25, 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.

10/10 Excellent

Sam

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Pet-friendly and welcoming!
Super clean and dog-friendly. The staff was really welcoming when I checked in. It was a great place with a great price.
Stayed 1 night in Feb 2024
Response from Manager on Feb 13, 2024
Thank you for staying with us.

2/10 Terrible

Milenut

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Overall it wasent too too bad, but for the price it was not worth it, plus toilet paper had to be self provided at one point.
Stayed 7 nights in Dec 2023
Response from Manager on Feb 1, 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

4/10 Poor

beatriz

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well first of all they didn’t tell us at check in that they only provide house cleaning every 14 days and if we wanted to get clean towels and bed sheets we have to take them to the front desk and when I did they didn’t have any so they said they would call my room or send some up but never did so I had to wash my own towels and sheets and when asked for change they sent me to the laundry mat. There is a note on the refrigerator saying they provide kitchenware glassware and utensils but you have to get them at the front desk and when I did they sent me to big lots to purchase some myself
Stayed 15 nights in Jan 2024
Response from Manager on Feb 1, 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

4/10 Poor

Kathaleen

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Manager on Jan 22, 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

4/10 Poor

edward

Traveled with partner
Liked: Cleanliness
hotel provided 1 towel for 2 guests because dryer was broken.
Stayed 1 night in Jan 2024
Response from Manager on Jan 22, 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

6/10 Okay

Keith

Liked: Staff & service
Very noisy room the first night we stayed can hear people in the other rooms. The walls are paper, thin, no insulation and between the top floors no insulation people above you making a noise. Illegals in the parking lot drinking beer till 2:30 AM and urinating in the parking lot.
Stayed 1 night in Jan 2024
Response from Manager on Jan 15, 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Excellent

Rachel

Stayed 1 night in Jan 2024
Response from Manager on Jan 15, 2024
Thank you.

8/10 Good

John

Traveled with family
Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Manager on Jan 15, 2024
Thank you.

6/10 Okay

Robert

Stayed 1 night in Jan 2024
Response from Manager on Feb 1, 2024
Thank you.

10/10 Excellent

geratdo

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Dec 2023
Response from Manager on Jan 15, 2024
Thank you.

10/10 Excellent

Marcelo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Jan 2, 2024
Thank you.

2/10 Terrible

chungsien, Sunnyvale

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The room stinks with pet smell. Not acceptable
Stayed 1 night in Dec 2023
Response from Manager on Feb 1, 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.