Thank you for taking the time to share your experience, Deretha. We apologize that your experience in our home was not the vacation for which you had planned and for which we strive to provide our guests. We appreciate you notifying us promptly of these issues you encountered so that we could take the appropriate steps toward a resolution. We will be sure to forward your concern to our local operations manager, who will work with our homeowner to make the necessary improvements to the home. We hope to have an opportunity to better serve you in the future.

Hi Max, Thank you for taking the time to share your valuable feedback, and we are glad to hear you enjoyed the amenities and location of our home. We are sorry for any issues you encountered during your stay. Our local manager has been aware of these issues, and we will work with our homeowner to make the necessary improvements to the home. We hope you will give us the opportunity to host you again.

We apologize if you felt the home was not on par with our cleanliness standards and for any issues you encountered during your stay. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We also appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future.