Front of property - evening/night
Check availability

Reviews of Hotel Nelson

4 out of 5
Hotel Nelson
1 Government Road, Nelson Bay, NSW

Reviews

9.2

Wonderful

Rating 10 - Excellent. 589 out of 1000 reviews" "
Rating 8 - Good. 349 out of 1000 reviews" "
Rating 6 - Okay. 44 out of 1000 reviews" "
Rating 4 - Poor. 14 out of 1000 reviews" "
Rating 2 - Terrible. 4 out of 1000 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Wayne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place in a good location
Stayed 1 night in May 2024

8/10 Good

Francoise

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located and with good amenities. The staff was very obliging and despite a power black out, we enjoyed our stay.
Stayed 1 night in May 2024

10/10 Excellent

Clarence

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay. Well above expectations!
Stayed 2 nights in May 2024

10/10 Excellent

Sharon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the centre of Nelson Bay walkable to tourist attractions
Stayed 1 night in May 2024

10/10 Excellent

Jessica

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved staying here, it’s close to so many places that you can easily walk to. Our friends even got a complimentary upgrade on their room, which they were stoked about. Super clean and decorated very cute!
Stayed 1 night in Apr 2024

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
I’ll definitely stay there again!!!
Stayed 1 night in Apr 2024

10/10 Excellent

shane

Stayed 1 night in Apr 2024

10/10 Excellent

Kristoffer

Stayed 1 night in Apr 2024

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 2 nights in Mar 2024

10/10 Excellent

Annie

Liked: Staff & service, amenities, property conditions & facilities
Very nice clean spacious ..
Stayed 1 night in Mar 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel well located for marina and dining options in nelson bay and makes a great base for exploring the area. Plenty of parking with spacious comfortable and immaculately clean rooms. Friendly and helpful staff, we booked an extra night but had to change rooms but was all sorted by staff while we went out. Nice heated pool with bbq area and small gym on site also little nell cafe attached to hotel great for coffee breakfast and lunch options. Highly recommend.
Stayed 2 nights in Mar 2024

10/10 Excellent

Madeleine

Stayed 1 night in Mar 2024

10/10 Excellent

Rhonda, BERWICK

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Delightful staff, Nicole on reception helpful, very friendly people, great location opposite marina.
Stayed 1 night in Feb 2024

10/10 Excellent

Rosmarie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in convenient location
Great new hotel in walking distance to restaurants, the beach and shops. Parking onsite. Unfortunately check in was not as timely as expected as the staff member was inexperienced. Stil give them a chance as I am sure it will improve as staff were friendly but lacked knowledge of the checking in system.
Stayed 1 night in Feb 2024

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenience and Comfort
Excellent location, well sound proofed room with comfortable bed. Lovely heated pool.
Stayed 2 nights in Jan 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent value. Clean, comfortable and lots of little touches to make it feel like a more luxurious stay than the price-tag suggests. Lovely pool area, friendly staff and the perfect centralised location in Nelson Bay for exploring all around Port Stephens. Would definitely stay again.
Stayed 1 night in Jan 2024

10/10 Excellent

Matt

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great and will be staying here again!
Stayed 2 nights in Feb 2024

10/10 Excellent

Rob

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Wonderful
Awesome!
Stayed 2 nights in Dec 2023

10/10 Excellent

Jake

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Shae

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Stephanie

Liked: Cleanliness
Stayed 1 night in Jan 2024

10/10 Excellent

Jae

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Angelina

Stayed 1 night in Dec 2023

10/10 Excellent

DEIRDRE

Stayed 2 nights in Dec 2023

8/10 Good

Matthew

Stayed 1 night in Dec 2023

10/10 Excellent

Rabih

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Shae

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We attended at BP for a 3 day weekend. The property was very central, well priced, plenty of parking. We parked the car and walked everywhere. Great little cafe attached. Staff were lovely. Everything was excellent.

10/10 Excellent

Max

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Leonie

Stayed 3 nights in Nov 2023

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location quality service
Stayed 1 night in Nov 2023

6/10 Okay

Alan

Traveled with partner
Liked: Staff & service
The location was good but access to the property was very steep and difficult to walk up.
Stayed 3 nights in Nov 2023

10/10 Excellent

Luisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

Helen

Traveled with partner
Liked: Cleanliness, staff & service
Very good breakfast coffee downstairs restaurant. 'Little Nels'. Older style Motel that has been refurbished.
Stayed 1 night in Nov 2023

10/10 Excellent

Celeste

Traveled with partner
Liked: Cleanliness, staff & service
It was wonderful. Rooms were spacious, new and clean. Customer service was beyond amazing. I had made a mistake while booking online, however they helped sort it out and even upgraded me without additional cost. Location is great with waterfront and shops only a short stroll away. Cafe/Restaraunt downstairs near the lobby was fantastic too, and had excellent and quick customer service.
Stayed 1 night in Nov 2023
Response from Reception on Nov 11, 2023
Hi Celeste,Thank you so much for taking the time to share your experience with us! We're delighted that our team could assist with the booking hiccup and even upgrade your stay without any additional cost. Ensuring our guests have a seamless experience is always our top priority.The location and the nearby waterfront and shops truly offer the best of what our area has to offer. It's fantastic to hear that you enjoyed the convenience and beauty of our backyard. Your kind words mean a lot to us, and we can't wait to welcome you back for another fantastic stay. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.Warm regards,Team @ Hotel Nelson

10/10 Excellent

Joy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Nelson is very convenient - close to the marina and shops. However, I like sleeping at home with the window open. You can't do that at Hotel Nelson but the air-conditioning was nice. Friendly staff and very clean.
Stayed 3 nights in Oct 2023

10/10 Excellent

Atara, St. Ives

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this place. They have an adjacent cafe with amazing food. The pool is gorgeous. The room is clean. Kitchenette with few basic cooking needs. Shops and town center in a walking distance. Recommend for families or couples. For anyone basically :-)
Stayed 2 nights in Oct 2023

10/10 Excellent

Renee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family get away
Absolutely amazing. Don’t need to get the car out at all. Extremely friendly service. Very impressed overall
Stayed 2 nights in Oct 2023

8/10 Good

Ravindra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Good
Stayed 1 night in Oct 2023

10/10 Excellent

Hong Anh

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing customer service, friendly staff. Always follow up with requests, answer customer needs in a quick and polite manner. Loved this place while visiting Nelson Bay. Will be coming back and recommending to family/friends!
Stayed 1 night in Oct 2023

10/10 Excellent

Bernadette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are always amazing! Rooms are modern and feel homely
Stayed 1 night in Sep 2023

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed a relaxed 3 night stay. Staff very friendly and helpful. Can honestly say there were no issues from check in to check out. Rooms were exceptionally clean as was the whole property.
Stayed 3 nights in Sep 2023

10/10 Excellent

Krysten

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Siol

Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly efficient staff, clean, quiet - great cafe.
Stayed 2 nights in Sep 2023

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Annette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic room, well equipped, comfortable, clean, quiet.
Stayed 1 night in Sep 2023

10/10 Excellent

PAUL

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern and upgraded rooms
Stayed 2 nights in Sep 2023

10/10 Excellent

Trudi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023