2/10 Terrible
Naomi L.
May 6, 2024
Disliked: Cleanliness
Awful experience
First of all, there is a terrifying 5 inch drop from the living room to the back bedroom & is not easily seen. In the first 10 minutes we were there, my mom, sister, daughter & niece all fell when walking into the back bedroom. My mom had to go the doctor because her fall was rather substantial. The step needs to be clearly labeled or something done because its not safe.
The space on the rails for the stairs is too wide. My 2 year old niece who has a rather large head was able to stick her head through the openings which was absolutely terrifying.
Finally, the management company has been awful. My sister accidentally left $600 of clothing in one of the closets. They noticed while driving home on 4/9. I reached out to Vacasa on 4/9, the day we checked out, regarding the clothing so it could be mailed to us at our expense. My sister even offered to drive back & grab it because the dress & other items were that important to her. Vacasa assured me that they would notify me as soon as they were found. I reached out to them every day from Tuesday to Friday and every day the following week. On 4/25, a supervisor finally told me that a housekeeper threw the clothing away which according to Vacasa was a direct violation of their policy. I was told to send receipts for the items & we would receive reimbursement from sup Lore. As of 5/6 sup carrie said the local manager has declined the refund. The issue was caused by the local mgr not checking the trouble ticket for 10 days.
Naomi L.
Stayed 4 nights in Apr 2024