Indoor pool

Reviews of Holiday Inn Express & Suites Milford, an IHG Hotel

2.5 out of 5

Reviews

7.8

Good

Rating 10 - Excellent. 372 out of 972 reviews" "
Rating 8 - Good. 321 out of 972 reviews" "
Rating 6 - Okay. 131 out of 972 reviews" "
Rating 4 - Poor. 85 out of 972 reviews" "
Rating 2 - Terrible. 63 out of 972 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Jillian

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Relations on Apr 25, 2024
Thank you for recent review. We regret that we did not deliver our usual standard of service. Ourteam here at Holiday Inn is committed to providing high-quality customer service to all of ourguests. We hope to see you again in the near future

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Other than our neighbors smoking a lot of pot and stinking up the hall, the room was clean (if a little beat up- the cabinet covering up the fridge was falling apart) , the hotel was quiet, the staff was courteous, and the breakfast was nice also.
Stayed 1 night in Apr 2024
Response from Joe on Apr 23, 2024
Thank you for providing us with your valuable feedback. We’re disappointed to hear that you did encounter some issues. We hope you give us another chance soon, so we can share an even more positive experience.

8/10 Good

Kathy-Jo

Traveled with family
Liked: Cleanliness, staff & service
Carpeting in hallway was bubbling up making for an unsafe walk. Also, time to update the low power hair dryers. Took forever to dry my hair. On a plus note, staff was super friendly and seemed to take pride in cleanliness. Would stay here again but would have to pack a hair dryer!
Stayed 1 night in Apr 2024
Response from Joe on Apr 21, 2024
Thank you for leaving a review. We’re so glad you were able to visit us at Holiday Inn Express Milford. Our teamis always working to offer the best stay to our guests. We hope you’ll have a chance to come back soon.

10/10 Excellent

Amaya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Joe on Apr 20, 2024
Thanks so much for the 5 stars! It looks like you enjoyed your stay at the Holiday Inn Express and we hope to see you again very soon!

10/10 Excellent

ALLEN, HACIENDA HEIGHTS

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed for two nights in April 2024, nice and friendly front desk lady when I checked in early around 11am and my room was clean and well prepared. The bed and pillow are a little too soft to my body. The complimentary breakfast is well stocked and consists of hot and cold items with clean sitting area. The only complaint is the pot holes in the driveway near the street, I saw the warning in the other review so I can avoid them. Please fix that ASAP.
Stayed 2 nights in Apr 2024
Response from Joe on Apr 19, 2024
Thank you for sharing a review of your recent experience. Our team here at Holiday Inn Express iscommitted to providing high-quality customer service, and we’re thrilled to hear that we made a goodimpression on you. We hope you’ll visit us again soon. Now that spring is here, the pot holes will be fixed.

8/10 Good

Ying

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Joe on Apr 19, 2024
Thanks for the 4 stars!

6/10 Okay

Dipesh

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Joe on Mar 26, 2024
Thanks for your review. Hopefully next time we will get a better rating. Hope to see you again soon!

10/10 Excellent

Dashelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that it was kid oriented kids friendly
Stayed 2 nights in Mar 2024
Response from Joe on Mar 18, 2024
Thanks for your wonderful review. Hope you join us again soon!

2/10 Terrible

Rachel E.

Stayed 1 night in Mar 2024
Response from Joe on Mar 28, 2024
Looks like you had a bad experience. Sorry we did not live up to your expectations. Hopefully you will try us again one day.

8/10 Good

Sandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and beds comfortable. Unfortunately we had a group next door that partied and whooped it up until 2:00 am. The breakfast was good and the staff kept filling it and keeping it hot. Terrible potholes in the driveway that went unnoticed in the dark until we ran into them. Overall for the price it was good and could have gotten a better review if not for our inconsiderate neighbors.
Stayed 3 nights in Feb 2024
Response from Joe on Mar 5, 2024
Thank you for providing us with your valuable feedback. We’re disappointed to hear that our hotel wasn’t exactly to your liking. We hope you give us another chance soon, so we can share aneven more positive experience.

8/10 Good

David

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and welcoming. The room was clean as can be. The shower did leak onto the bathroom floor though thats the only issue I had. Great place to stay though.
Response from Joe on Feb 28, 2024
Thank you for sharing a review of your recent experience. Our team here at Holiday Inn express & Suites iscommitted to providing high-quality customer service, and we’re thrilled to hear that we made a goodimpression on you. We hope you’ll visit us again soon.

10/10 Excellent

Lukmaan

Stayed 1 night in Feb 2024
Response from Joe on Mar 22, 2024
Thanks for the 5 stars. We are thrilled you enjoyed your stay and hope to see you again soon!

6/10 Okay

Andrisson

Traveled with family and small children
Liked: Amenities, property conditions & facilities
The pool is small
Stayed 1 night in Feb 2024
Response from Joe on Feb 19, 2024
Thanks for your review. We are sorry that our pool is too small, but it is always clean, always warm and inviting. Try us again in the summer when we open the roof and feel the sun!

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice facility
Stayed 1 night in Feb 2024
Response from Joe on Feb 19, 2024
Thanks so much for your wonderful review

8/10 Good

israporn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Joe on Mar 8, 2024
Thank you for sharing a review of your recent experience. Our team here at Holiday Inn Express Milford, CT iscommitted to providing high-quality customer service, and we’re thrilled to hear that we made a goodimpression on you. We hope you’ll visit us again soon.

10/10 Excellent

Savonnah

Liked: Cleanliness
Stayed 3 nights in Jan 2024
Response from Joe on Feb 2, 2024
Thanks for your review.

8/10 Good

David

Stayed 5 nights in Jan 2024
Response from Joe on Feb 11, 2024
Thanks for the 4 stars!

6/10 Okay

Bry

Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Dec 2023
Response from Guest Relations on Jan 11, 2024
Thanks for your review.

6/10 Okay

Evelyn

Stayed 5 nights in Dec 2023
Response from Joe on Jan 31, 2024
Thanks for your review

4/10 Poor

Cleon

Disliked: Property conditions & facilities
Poor sleep conditions! No thermast to regular central air condition in rooms. Area seems isolated and industrial.
Stayed 1 night in Nov 2023
Response from Guest Relations on Dec 1, 2023
Thanks for your review. We do appreciate your feedback. Each room does have its own thermostat directly on each AC unit. RT 1 and the Post Mall is right around the corner near many restaurants and shopping within walking distance

2/10 Terrible

lourdes

Traveled with family and small children, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I loved the room that I booked and the hotel was nice, what I didnt like was me and my party went to pool and there was no towels, when i went to the front desk to ask for some i was told there was no more. Then we go up to the room which I booked a room that sleeps 7 people and i had 2 towels in my bathroom, when i called down and specified how many more towels was needed i was ignored and got brought up 2 more towels. Last time i checked the towels were included in with the room so i dont know what the issue was.
Stayed 1 night in Nov 2023
Response from Guest Relations on Nov 30, 2023
Thank you for taking the time to provide valuable feedback about our hotel.. Weapologize that your experience was less than ideal, and we hope you‘ll give us another chance toprove ourselves.

10/10 Excellent

jose

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Joe on Nov 19, 2023
Thanks so much for your high rating! We do appreciate you staying with us and hope you join us again soon at the Holiday Inn Express Milford, CT

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Joe on Nov 19, 2023
Thanks so much for your high rating! We do appreciate you staying with us and hope you join us again soon at the Holiday Inn Express Milford, CT

10/10 Excellent

Tyler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms Friendly staff
Stayed 3 nights in Nov 2023
Response from Joe on Nov 7, 2023
Thanks so much for your wonderful review, The entire staff at the Holiday Inn Express & Suites Milford thanks you very much and hopes you stay again very soon!

8/10 Good

laurie

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Front desk staff no nothing about the area, dinning or things to see and do. I felt like I was in another country yet we were in the heartbeat of our nation.
Stayed 1 night in Oct 2023
Response from Joe on Oct 19, 2023
We are so sorry about that, the entire staff is all from the area so they should know. We do apologize. We do hope you enjoyed your stay here at the Holiday Inn Express Milford, CT. We do hope you join us again soon

8/10 Good

Patrica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a nice one night stay didn’t really do anything around came did what we came for then went hi One Staff at check in was very nice and friendly
Stayed 1 night in Oct 2023
Response from Joe on Oct 9, 2023
Thanks so much for your review. We're glad you enjoyed your stay. We do hope you join us again very soon.

10/10 Excellent

Oxana

Liked: Cleanliness, staff & service, property conditions & facilities
Like this hotel!
Stayed 2 nights in Oct 2023
Response from Joe on Oct 31, 2023
Thanks so much for you high markings!

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Joe on Sep 21, 2023
Thank you for sharing a review of your recent experience. Our team here at Holiday Inn Express Milford, CT iscommitted to providing high-quality customer service, and we’re thrilled to hear that we made a goodimpression on you. We hope you’ll visit us again soon.

6/10 Okay

Candace

Traveled with group
Liked: Staff & service
Disliked: Cleanliness
Meh
Hotels located in a convenient place with lots of shopping available. Staff was very friendly , helpful and welcoming. My room was barely cleaned. There was hair on the toilet seat , a leftover blue bag that I guess was a left over of previous reward members. You know the bed was made but you could see that it wasn’t fresh linen. There was water accumulated in the lobby in the elevator and signs up but it should’ve been promptly cleaned up. And to my surprise, no USB outlets except for the one in the cable box which didn’t work. Lastly, quite an expensive stay for a couple hours. Breakfast and free wifi a plus!
Stayed 1 night in Sep 2023
Response from Guest Relations on Sep 18, 2023
Thank for staying with us at the Holiday Inn Express in Milford, we do appreciate your concerns and we apologize and will look into them. Please join us again.

8/10 Good

Kimberly

Stayed 1 night in Sep 2023
Response from Joe on Oct 8, 2023
Thank you for your 4 star rating, we're glad you enjoyed your stay with us at the Holiday Inn Express Milford, CT, we do hope you join us again soon!

6/10 Okay

Marissa

Traveled with family
Stayed 1 night in Sep 2023
Response from Joe on Sep 10, 2023
Sorry that we did not live up to your expectations, we do hope you give us another shot in the future here at the Holiday Inn Express Milford, CT

8/10 Good

Maria

Traveled with family and small children
Liked: Staff & service, amenities
I like the staff but the areas around does not help
Stayed 1 night in Sep 2023
Response from Joe on Sep 7, 2023
Thank you for choosing us at the Holiday Inn Express Milford. We’re glad to hear that you were satisfied with your experience.

6/10 Okay

Courtney, New Haven

Traveled with family
Liked: Amenities
Bathroom wasn’t clean as I found hair and dirt on the bottom of the toilet and in the shower!
Stayed 1 night in Sep 2023
Response from Joe on Sep 3, 2023
Thank you for recent review. We regret that we did not deliver our usual standard of service. Ourteam here at Holiday Inn Express Milford is committed to providing high-quality customer service to all of ourguests. We hope to see you again in the near future.

6/10 Okay

Georgette

Liked: Staff & service
Stayed 1 night in Aug 2023
Response from Joe on Sep 3, 2023
Thanks for your review.

2/10 Terrible

Joel

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room had ants, was dirty, very unpleasant.
Stayed 2 nights in Aug 2023
Response from Joe on Aug 29, 2023
Thank you for taking the time to provide valuable feedback about our hotel. Weapologize that your experience was less than ideal, and we hope you‘ll give us another chance toprove ourselves.

8/10 Good

Ung Tae

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing unique. I just got what I paid, but not bad. AC was very loud and vibrating all the night.
Stayed 1 night in Aug 2023
Response from Joe on Sep 5, 2023
Thank you for recent review. We regret that we did not deliver our usual standard of service. Ourteam here at Holiday Inn Express Milford, CT is committed to providing high-quality customer service to all of our guests We hope to see you again in the near future.

8/10 Good

elisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Joe on Aug 26, 2023
Thanks for giving us an 8, we are happy that you enjoyed your stay with us here at the Holiday Inn Express in Milford, we do hope you join us again soon.

10/10 Excellent

Noe

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Price
Stayed 2 nights in Aug 2023
Response from Joe on Sep 10, 2023
Thanks for the 5 stars! We are thrilled you enjoyed your stay here at the Holiday Inn Express in Milford CT. We do hope you stay with us again soon!

10/10 Excellent

Miguel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dope!
Stayed 1 night in Aug 2023
Response from Joe on Aug 31, 2023
Glad you enjoyed your stay at the Holiday Inn Express Milford. We do hope that you continue to use us whenever you get to the Milford area!

8/10 Good

Marlena

Liked: Staff & service
Staff friendly, both hand soap and body wash were empty when ee checked in. Bathroom floor was wet. Otherwise, clean.
Stayed 1 night in Aug 2023
Response from Joe on Aug 13, 2023
Thank you for recent review. We regret that we did not deliver our usual standard of service. Ourteam here at Holiday Inn Express is committed to providing high-quality customer service to all of ourguests. We hope to see you again in the near future

10/10 Excellent

Katrina Elise

Stayed 1 night in Aug 2023
Response from Joe on Aug 14, 2023
Thank you for providing feedback on your recent experience at The Holiday Inn Express in Milford, CT. We take pride in providing a clean and comfortable space for all of our guests, so our teamappreciates that you noticed. We look forward to seeing you again soon.

10/10 Excellent

Diane

Stayed 1 night in Aug 2023
Response from Joe on Sep 3, 2023
Thank you so much for your five-star review. We are delighted to hear that you had a positiveexperience with us at Holiday Inn Express Milford. We hope you’ll visit us again soon.

8/10 Good

Meizhu

Stayed 1 night in Aug 2023
Response from Joe on Aug 14, 2023
Thank you for your great review. At Holiday Inn Express in Milford, CT. we work hard to offer high-quality service toevery guest.

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, good free breakfast
Stayed 3 nights in Aug 2023
Response from Joe on Aug 13, 2023
Thank you for taking a moment to share your experience at Holiday Inn Express. Our team is so glad tohear that you enjoyed our free Breakfast. We look forward to seeing you again soon.

10/10 Excellent

Dany

Stayed 1 night in Aug 2023
Response from Joe on Aug 31, 2023
Very much appreciate the 5 stars. The staff works very hard and its nice to see that you recognized them. We do hope you visit us again very soon.

8/10 Good

Mark, Ewa Beach

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Had a great time. Lots of options around the area. Cost less then some of the other area hotels
Stayed 4 nights in Aug 2023
Response from Joe on Aug 9, 2023
Thank you so much for your review. So happy to hear you enjoyed your stay with us here at the Holiday Inn Express in Milford. We do hope you join us again soon

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Joe on Aug 8, 2023
Thank you for choosing us for your lodging needs. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to the Holiday Inn Express in Milford sometime again in the near future.

10/10 Excellent

miles

Liked: Cleanliness, staff & service
Good
Stayed 1 night in Aug 2023
Response from Joe on Aug 6, 2023
Thank you for sharing a review of your recent experience. Our team here at Holiday Inn Express in Milford iscommitted to providing high-quality customer service, and we’re thrilled to hear that we made a goodimpression on you. We hope you’ll visit us again soon.

8/10 Good

Milagros

Liked: Cleanliness, staff & service, property conditions & facilities
I had to get a key redone numerous of times. It wasn’t letting me in to my room
Stayed 2 nights in Jul 2023
Response from Joe on Aug 4, 2023
We are so very sorry that you had issues with your key, that sometimes happen when they get close to cell phones. We do hope you enjoyed your stay otherwise at the Holiday Inn in Milford.

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was easy, room was very clean breakfast was good. Room furniture a little dated.
Stayed 1 night in Jul 2023
Response from Joe on Aug 3, 2023
Thanks so much for your wonderful review