New Orleans, Louisiana Hotel Rooms at the Best Western

Nice stay, good breakfast and convenient location. Highly recommend the St. Charles Inn

We stayed here because its near family. After reading all the other reviews we were not surprised that the staff is super nice and breakfast is great. Even though is was clearly a popular place to stay, we never felt crowded or heard too much noise. There are a few things that came up for us. 1-The "scent" used to "freshen" the lobby is noxious and over done, beware if you have breathing issues like I do. Fortunately the room was not over "freshened" -it just smelled clean. 2-There is no elevator, hopefully this isn't an issue for you, it was for me but they said they didn't have any first floor rooms available. Although I did eventually make it up the stairs (I'm in pain but not a wheelchair) I would have liked if they had offered to help with my bag or to let us change rooms when a lower floor did open up. (My friend was put downstairs when she checked in the next day) 3-Our room key only worked for 24 hours at a time, so each day after we'd get upstairs to find it didn't work we'd have to go back downstairs to have it reset. This was quite annoying considering point 2. 3- One day housekeeping came while we were out and when we returned the room door was unlatched, it just pushed right open. This was very un-nerving, I called the front desk and she asked if anything was missing, I said not that I had found yet, she said she'd let the supervisor know. I guess that's all that could have been done but it was a disturbing feeling considering what could have happened.

I had great time at this hotel , breakfest was good allot of choice . the staff was nice , I was able to to have late check out as my flight was leaving in late afternoon . noting to complaint . got what i was expecting from chaine hotel. location is good not to close and not to far from the action of the french quarter. had onsite reservation for the tour I wanted to do . really nothing to complaint about.

The hotel was more than I expected. It was centered near several restuarants, shopping centers, and the gym was maybe 3 mins away. It was very clean and had a fresh clean smell throughout the halls. The bed was comfortable and the staff was terrific. I will definitely return!!!

We've been staying at this hotel every year for the past 3 years however the customer service has been going down hill. When we checked in, the front desk clerks didn't smile, greet us. We chose this hotel 3 years ago was because the former workers welcomed us as if we were home away from home. Since they been changing employees...it's never been the same. The room we stayed in was nice & clean but had a bad smoking smell in it and a musky bad carpet smell. The ladies in the breakfast area was very nice...even served us; which was new. We will be returning in June and hope to have a better customer service experience.

Mardi Gras season ensure you are there before the parades start or you can not get to this hotel till after the parade. A cab driver had to show us how to get there the back way and when we got there the place was great, the location was fantastic and all in all a great stay.

I will stay at this hotel again and I will also reconmend it to friends and family. If they can finish the renovation they will have lots of clients coming their way.

Very nice and clean hotel! Only 20 minutes from downtown New Orleans with some nice shopping close by!

The hotel was very nice, the only problem I had was the smoke smell in the room was very overpowering. Need to air out rooms or use Febreeze.