New Orleans, Louisiana Hotel Rooms at the Best Western

Nice stay, good breakfast and convenient location. Highly recommend the St. Charles Inn

We stayed here because its near family. After reading all the other reviews we were not surprised that the staff is super nice and breakfast is great. Even though is was clearly a popular place to stay, we never felt crowded or heard too much noise. There are a few things that came up for us. 1-The "scent" used to "freshen" the lobby is noxious and over done, beware if you have breathing issues like I do. Fortunately the room was not over "freshened" -it just smelled clean. 2-There is no elevator, hopefully this isn't an issue for you, it was for me but they said they didn't have any first floor rooms available. Although I did eventually make it up the stairs (I'm in pain but not a wheelchair) I would have liked if they had offered to help with my bag or to let us change rooms when a lower floor did open up. (My friend was put downstairs when she checked in the next day) 3-Our room key only worked for 24 hours at a time, so each day after we'd get upstairs to find it didn't work we'd have to go back downstairs to have it reset. This was quite annoying considering point 2. 3- One day housekeeping came while we were out and when we returned the room door was unlatched, it just pushed right open. This was very un-nerving, I called the front desk and she asked if anything was missing, I said not that I had found yet, she said she'd let the supervisor know. I guess that's all that could have been done but it was a disturbing feeling considering what could have happened.

Can walk to most everything. Great breakfast and nice staff. The courtyard is so beautiful you won't want to leave!

Great place I had a blast Wonderful people, nice room for the money

We've been staying at this hotel every year for the past 3 years however the customer service has been going down hill. When we checked in, the front desk clerks didn't smile, greet us. We chose this hotel 3 years ago was because the former workers welcomed us as if we were home away from home. Since they been changing employees...it's never been the same. The room we stayed in was nice & clean but had a bad smoking smell in it and a musky bad carpet smell. The ladies in the breakfast area was very nice...even served us; which was new. We will be returning in June and hope to have a better customer service experience.

I thought I lost an item and the staff went above and beyond to help me find it. Great people.

I will stay at this hotel again and I will also reconmend it to friends and family. If they can finish the renovation they will have lots of clients coming their way.

Very nice and clean hotel! Only 20 minutes from downtown New Orleans with some nice shopping close by!

The hotel was very nice, the only problem I had was the smoke smell in the room was very overpowering. Need to air out rooms or use Febreeze.