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Reviews of New Orleans Guest House

2.5 out of 5
New Orleans Guest House
1118 Ursulines Avenue, New Orleans, LA

Reviews

8.0

Very Good

Rating 10 - Excellent. 423 out of 1002 reviews" "
Rating 8 - Good. 282 out of 1002 reviews" "
Rating 6 - Okay. 160 out of 1002 reviews" "
Rating 4 - Poor. 71 out of 1002 reviews" "
Rating 2 - Terrible. 66 out of 1002 reviews" "

7.8/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

richard

Liked: Cleanliness, staff & service
Very helpful staff but a little out of the way and a little tired
Stayed 2 nights in May 2024
Response from Teisha Mercadel-General Manager on May 13, 2024
Thank you for staying with us.

10/10 Excellent

George, Barrie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Teisha Mercadel-General Manager on May 8, 2024
Thank you for staying with us.

2/10 Terrible

Angelica

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property was very unprofessional, it was a fight that broke out while we were waiting for our room to finished get cleaned up. The carpet in the room was so dirty I had to walk in the room with shoes on
Stayed 1 night in Mar 2024
Response from Teisha Mercadel-General Manager on May 7, 2024
Good Evening,I believe that you have wrote a review for the wrong property.I do apologize that you experienced this.However,We have not had any fights or altercations at this property.

10/10 Excellent

Don, Converse

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendliest most helpful staff I’ve ever encountered. Clean room and easy walking access to the quarter. Nice and quiet at night. Would definitely recommend and stay again
Stayed 3 nights in Apr 2024
Response from Teisha Mercadel-General Manager on May 1, 2024
Thank you so much for staying with us.

6/10 Okay

erendira

Liked: Staff & service
Disliked: Cleanliness
My room was not clean. The restroom was dirty. The rug is old and nasty. My feet were black because of the carpet being old and not clean. I have pictures i took of the room I stayed at
Stayed 4 nights in Apr 2024
Response from Teisha Mercadel-General Manager on May 2, 2024
We will address your concerns.We apologise for any inconvenince this may have caused.Please give me a call

4/10 Poor

Nelson

Disliked: Cleanliness, property conditions & facilities
Terrible
Stayed 2 nights in Apr 2024
Response from Teisha Mercadel-General Manager on Apr 21, 2024
We appreciate your business.Give me a call if you would like to discuss how we can do better .THANK YOU

10/10 Excellent

Arden, Fort Lauderdale

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were pleasantly surprised by the convenience and great room at this guest house in New Orleans. Teisha, The manager is so friendly and so nice. They have a lovely courtyard where you can sit out and have coffee. I will return!!!!!
Stayed 2 nights in Mar 2024
Response from Teisha Mercadel-General Manager on Apr 18, 2024
Thank you for staying with us

10/10 Excellent

Joni

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hosts are helpful and nice. Look forward to coming back again.
Stayed 1 night in Apr 2024
Response from Teisha Mercadel-General Manager on Apr 10, 2024
Thank you for staying with us.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff and quaint location
Stayed 1 night in Mar 2024
Response from Teisha Mercadel-General Manager on Apr 2, 2024
Thank you for staying with us

10/10 Excellent

Kimberly

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some of the kindest individuals I’ve had the pleasure of meeting and working with while traveling.
Stayed 1 night in Mar 2024
Response from Teisha Mercadel-General Manager on Apr 2, 2024
Thank you for staying with us.

6/10 Okay

James M.

Liked: Staff & service
The lady at the check in desk was extremely helpful and efficient,
Stayed 1 night in Mar 2024
Response from Teisha Mercadel-General Manager on Apr 2, 2024
Thank you for staying with us

10/10 Excellent

Martha, Glenpool

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic place, great and friendly services. Thank you very much and God Bless you.
Stayed 1 night in Mar 2024
Response from Teisha Mercadel-General Manager on Mar 30, 2024
Thank you for staying with us

10/10 Excellent

melissamich29

Traveled with group
Liked: Cleanliness, staff & service, amenities
The staff was so friendly and sweet and I loved how close I was to the French Quarter.
Stayed 1 night in Mar 2024
Response from Teisha Mercadel-General Manager on Mar 30, 2024
Thank you for staying with us

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager was amazing! She gave me a bunch of delicious off-Bourbon Street food recommendations! I loved that they had parking and locked the gate at night. It's an older hotel, but the hospitality more than makes up for that!
Stayed 2 nights in Mar 2024
Response from Teisha Mercadel-General Manager on Mar 30, 2024
Thank you for staying with us

2/10 Terrible

Scott

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location friendly people. Property is not maintained well and extremely dirty . Especially the carpet in room
Stayed 5 nights in Mar 2024
Response from Teisha Mercadel-General Manager on Mar 25, 2024
Thank you for staying with us.

2/10 Terrible

Jayme

Traveled with family
Kinda cool atmosphere but really needs to be cleaned and maintained
Stayed 1 night in Mar 2024
Response from Teisha Mercadel-General Manager on Mar 25, 2024
Thank you for staying with us.

2/10 Terrible

Emma

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Teisha Mercadel-General Manager on Mar 25, 2024
THANK YOU FOR STAYING WITH US

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a nice quiet place to relax and enjoy some down time..
Stayed 1 night in Mar 2024
Response from Teisha Mercadel-General Manager on Mar 25, 2024
THANK YOU FOR STAYING WITH US.

8/10 Good

David

Traveled with partner, Traveled with pets
Liked: Staff & service, amenities, property conditions & facilities
Extremely gracious, friendly and helpful manager. Like staying in a funky old guesthouse in Europe in 1985. The place is old, a bit weathered, and definitely not your local Best Western, but it was comfortable, surprisingly quiet, and clean enough. We loved the brick courtyard out back and the colorful decor. The manager was a total sweetheart. She recommended a Cajun place for dinner that was great and cheap. (Today's Cajun) We liked that place too. Also, the hotel is a few blocks from the French Quarter. Great location from which to explore.
Stayed 1 night in Feb 2024
Response from P&T on Feb 29, 2024
We are glad you enjoyed your stay with us. Thank you for the good review.

10/10 Excellent

Miranda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff made this whole experience wonderful. And the character of the hotel just made being in New Orleans more authentic. We had an easy check in and out, the room was clean and neat, and we immediately felt safe and welcome
Stayed 3 nights in Feb 2024
Response from Teisha,Paris,Laura,Brittney,Ramon on Feb 29, 2024
We have a Wonderful Staff and we all thank you for the great review.

6/10 Okay

Shawneah

Traveled with partner
Came during Mardi Gras weekend so for checkin wasn’t ready till 5 pm. Which was disappointing but overall it served its purpose quiet area bedroom was clean outdated.
Stayed 1 night in Feb 2024
Response from P on Feb 19, 2024
We apologize for the inconvenience of not being able to check you in at approx 3pm . . We had some maintenance issues which made us unable to check you in when you arrived. My staff worked 12 hour shifts to make sure we were able to accomodate our guests instead of canceling the reservations .

2/10 Terrible

Sal

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was filthy dirty I walk barefoot my feet were dirty and black the condition of the house need cleaning inside and outside the room air smells bad I will not recommend this place
Response from P on Feb 19, 2024
We apologize for the negative encounter, our property is currently undergoing renovations and we hope to have the opportunity to welcome you back in the future.

6/10 Okay

Kimberley

Liked: Staff & service, room comfort
I thought it was a bit overpriced for the room. It reeked of cigarettes even though their policy says no smoking. Woke up with a horrible cough and scratchy throat after sleeping in the room because of the strong smell. I felt like I slept in an ashtray. Definitely expected it to be cleaner, the lobby was extremely fresh when we walked in but the room was definitely not. We were there for only one night thankfully! Won't stay unless everything else is booked. Check in was easy and they accommodate if you can't physically be there to check in which was nice. It was good for one night. Didn't sleep that great but it was an experience at an old New Orleans original guesthouse.
Stayed 1 night in Feb 2024
Response from p on Feb 19, 2024
All of our rooms are NON SMOKING and the previous guest who smoked in the room was CHARGED A 300 FEE for doing so . Being we were sold out during MARDI GRAS we were unable to move you to another room and truly apologize for the inconvenience .

6/10 Okay

Russell

Stayed 1 night in Feb 2024
Response from Teisha Mercadel-General Manager on Mar 30, 2024
Thank you for staying with us

10/10 Excellent

Ashley

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from P on Feb 19, 2024
Thank you for staying with us . Be sure to ask for Paris when booking your next reservation and receive a 10% discount

2/10 Terrible

LANA

Traveled with partner
This hotel was terrible especially since it was over 500 dollars for one night . We could not check on at 3pm after being told our room would be ready then , bugs in the bathroom , dust falling off the ceiling fans . I would never recommend this hotel .
Stayed 1 night in Feb 2024
Response from Teisha Mercadel-General Manager on Mar 25, 2024
THANK YOU

10/10 Excellent

MARGARET

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing. Let us keep our luggage there before we checked in so we could walk around French Quarter. Great location 5 min away from Bourbon St but quiet to come back and sleep.
Stayed 1 night in Feb 2024
Response from Teisha Mercadel-General Manager on Mar 30, 2024
Thank you for stayimg with us.

10/10 Excellent

Jonathan

Stayed 1 night in Feb 2024
Response from Teisha Mercadel-General Manager on Mar 30, 2024
Thank you so much for staying with us

10/10 Excellent

Amber

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Teisha Mercadel-General Manager on Mar 30, 2024
Thank you for staying with us

10/10 Excellent

Ray

Stayed 2 nights in Dec 2023

6/10 Okay

Lâm

Disliked: Amenities, property conditions & facilities
Old but decent
Stayed 1 night in Dec 2023

2/10 Terrible

Steven

Stayed 1 night in Jan 2024

2/10 Terrible

Michelle

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Expedia described this hotel falsely. It was in a very unsafe lication had no power people coming and going who were not staying at the hotel. Hirrible experience and Expedua refuses to refund and we dud not even stay there because of how unsafe it was. Absolutely despicable actiins on Expedia part. Do not book with Expedia!!
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was amazing and very helpful.
Stayed 1 night in Jan 2024
Response from Teisha Mercadel-General Manager on Jan 14, 2024
Thank you .We appreciate your business.

6/10 Okay

Miranda

Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Great location and nice staff. Cleanliness could be improved.
Stayed 1 night in Nov 2023
Response from Teisha Mercadel-General Manager on Jan 14, 2024
Thank you for staying with us.

6/10 Okay

Reggie

Stayed 1 night in Jan 2024

10/10 Excellent

Valerie N, Tampa

Stayed 1 night in Dec 2023

10/10 Excellent

Bethany

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Be mindful of office hours
I booked this place for 3 reaaons, a place to sleep, affordable and 5-7 min walk to Bourbon Street... thats why its 5 stars plus the staff was great. Your expectations need to be realistic, its an old building and could use a good cleaning, there is no staff outside of office hours, we had no toilet paper and no one to get some from, so we had to buy some at the gaa station down the street. So if you need anything from staff get it before they are gone. No coffee in the morning and the parking lot was never locked. Other than that we enjoyed our stay. Thank you.
Stayed 1 night in Dec 2023
Response from Teisha Mercadel-General Manager on Jan 14, 2024
Thank You for Staying with us.

10/10 Excellent

Janine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was great & highly professional. Made us feel good
Stayed 1 night in Dec 2023
Response from Teisha Mercadel-General Manager on Jan 14, 2024
Thank you for staying with us.

8/10 Good

Devin

Stayed 1 night in Dec 2023

10/10 Excellent

Laqisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Kevin

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The concierge staff were very friendly and helpful. Otherwise the place was a mold infested nightmare. We did get the ground floor corner room so it was probably a different experience than the rooms with the balconies.
Stayed 2 nights in Dec 2023
Response from Teisha Mercadel-General Manager on Jan 14, 2024
Thank you for staying with us.

8/10 Good

Angel

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
My check-in was after-hours, but it was no problem. I called to say I would be late, and they simply requested my email address to send me detailed check-in instructions. And when I finally did arrive, I had everything necessary to get on the property, into the house, and into my room for the night. They only requested that I get to the office early in the AM to complete the paperwork. Only negative was that it seems they no longer offer breakfast, and it's apparently been that way since Covid.
Stayed 1 night in Nov 2023

2/10 Terrible

christy

Disliked: Cleanliness, staff & service, property conditions & facilities
Got to the hotel late (after calling ahead and confirming a 2 bed unit for 4 adults with a late arrival.) We were given a single king room for 4 adults and when I called the emergency line for help she refused to do anything. Stated she didnt come in until the next morning and she "Didnt know what I wanted her to do." When I told her I wanted a place to sleep she said "I dont get in until 10 so.."
Stayed 1 night in Nov 2023
Response from Pb on Nov 19, 2023
We kindly request that guests arriving after 6pm have a valid credit card. Once the card is charged, we promptly send an email with detailed instructions on the check-in process. Please note that we are unable to accept cash payments in person after 6pm.

10/10 Excellent

Byran

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Jasmine B on Nov 13, 2023
Thank you for your review

10/10 Excellent

chania

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for an extended weekend and the experience was amazing! The staff were so sweet and accommodating. A few pointers to take away for this property: it is ADA accessible. While you do have to pay for parking it is onsite and secured with a gate each night (gave us a lot of peace of mind) just don’t lose the keys or the code they give you! They don’t do room service daily but if you need anything just ask! It’s also about a 10 minute walk to bourbon. Overall, it was a 10/10 for me. Loved the style of the property. Loved the staff and will be staying here again for our next trip to the area!
Stayed 3 nights in Nov 2023
Response from Paris on Nov 9, 2023
We truly appreciate your wonderful feedback and are thrilled to hear that you had a fantastic experience during your stay with us . Use code WEB22 for a discount when making your next reservation.

6/10 Okay

latosha

Traveled with partner
Liked: Staff & service
I did not like that the television didn't work. The air conditioner did not cool the room. The service provider was great. Parking is hatd in the area but the place is improving but it needs to continue.
Stayed 1 night in Nov 2023
Response from Teisha Mercadel-General Manager on Nov 14, 2023
Thank you

6/10 Okay

Marvin

Liked: Cleanliness, staff & service
It was cool
Stayed 2 nights in Oct 2023
Response from Jasmine B on Nov 1, 2023
Than you for the review

8/10 Good

Rodney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience, price
Stayed 1 night in Oct 2023
Response from Jasmine B on Nov 13, 2023
Thank you for review.

6/10 Okay

Michael

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Not a huge fan. The property in general was in disrepair. Price is too high with all the other options available.
Stayed 1 night in Oct 2023
Response from Paris on Nov 9, 2023
We truly regret to learn about your dissatisfaction during your stay with us. Its disheartening to hear that we were unable to meet your expectations. We understand the importance of providing a comfortable and pleasant experience for our guests. We have been actively working on repairs and updating our property to enhance the overall ambiance and quality of our accommodations.. We sincerely apologize for any inconvenience caused and hope that you will give us another opportunity to exceed expectations in the future.