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2/10 Terrible
Gary
Feb 25, 2024
One of the lampshades was missing, the shower bar that holds the curtain was held on with 2 zip ties, and one of the wall sockets was hanging out the wall beside the bed. The property on the north side smelled of marijuana. The staff were extremely friendly. The property is in dire need of a renovation. I am extremely disappointed and dissatisfied and will not recommend this particular location. I do not believe that for the $300 I paid for 2 nights that I got my moneys worth. I had a hard time sleeping and after driving 14 hours did not feel rested before having to drive back another 14 hours. There needs to be a resolution in this matter, possibly a partial to full refund.
Gary
Stayed 2 nights in Feb 2024
Response from HENRY on Apr 22, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Rodeway Inn. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with recent stay at our hotel. Your satisfaction is important to us as a valued customer. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.
Thank you for taking the time to complete our online survey regarding your recent stay at Rodeway Inn. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with recent stay at our hotel. Your satisfaction is important to us as a valued customer. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.
They were complaining because we had four kids with us. Even though two were visiting.
Andrew
Stayed 3 nights in Sep 2023
Response from HENRY on Oct 4, 2023
Thanks for staying with us. We appreciate you taking the time to provide us a feedback of your stay. I am very sorry to hear that your stay did not meet expectations. We do hope you give us another chance as we will definitely improve our services.
2/10 Terrible
joann, deer park
Sep 4, 2023
joann
Stayed 2 nights in Sep 2023
Response from HENRY on Oct 4, 2023
Thanks for staying with us. We appreciate you taking the time to provide us a feedback of your stay. I am very sorry to hear that your stay did not meet expectations. We do hope you give us another chance as we will definitely improve our services.
2/10 Terrible
Ryan
Sep 3, 2023
Ryan
Stayed 1 night in Sep 2023
Response from HENRY on Oct 30, 2023
Thanks for staying with us. We appreciate you taking the time to provide us a feedback of your stay. I am very sorry to hear that your stay did not meet expectations. We do hope you give us another chance as we will definitely improve our services.
8/10 Good
Beverly
Traveled with group
Aug 10, 2023
Liked: Staff & service
The property is good and the staff is friendly....
No designated smoking area
Beverly
Stayed 1 night in Aug 2023
Response from Henry on Sep 5, 2023
Thanks for staying with us. We appreciate your feedback!
So i'll start with gripes first since thats what people really want to know:
Outside sound is heard rather loudly and the curtains need to be pulled a little far to keep privacy. And the bed was squeaky but not a big concern.
Things I really liked about this place:
The service was amazing and very convenient. My room key stopped working one or two times but was fixed immediately. And the pool was very clean aside from the top part that they do not use. I enjoyed my stay and would definitely stay there again.
Adam
Stayed 2 nights in Jul 2023
Response from Henry on Sep 5, 2023
Thanks for staying with us. We appreciate your feedback!
Thanks for staying with us. We appreciate you taking the time to provide us a feedback of your stay. I am very sorry to hear that your stay did not meet expectations. We do hope you give us another chance as we will definitely improve our services.
They don’t clean the rooms every day or provide with clean towels
Samuel
Stayed 5 nights in May 2023
Response from Henry on Sep 5, 2023
Thanks for staying with us. We appreciate you taking the time to provide us a feedback of your stay. I am very sorry to hear that your stay did not meet expectations. We do hope you give us another chance as we will definitely improve our services.
Staff is amazing on this Sunday evening. My room ac unit was not working very well but front desk quickly moved me into another room. This new room has great cold air. Cold ac, working frig and microwave, and a nice hot shower plus a comfortable chair. (Not all rooms have the comfy chair.)
Awesome room especially for the price. Two washers and dryers in vending area- thank goodness-$2 each work well. There's also a pool which always looks clean and inviting.
My only problem was the curtains didn't keep out the outside light so I had trouble sleeping and ice machine was out of ice( 3 times I went to get ice).
Overall great place. Stayed before and will stay again.
Could not use pool, small parking spots, and looks like a bad area. Nice spacious room with fridge and microwave, the front desk clerk was very nice
kelly j
Stayed 1 night in May 2023
2/10 Terrible
Heath
Apr 25, 2023
Heath
Stayed 6 nights in Mar 2023
8/10 Good
Misty Renee
Traveled with family
Apr 25, 2023
Disliked: Amenities
There was no coffee pot in the room. Also the only vending machines they had were soda. No snacks, no juice or anything else. Rooms need updated for sure, but was a decent little place to stay.
The room was spacious and clean. Nothing fancy but good for an overnight stay. Front desk person was very pleasant.
Sandra
Stayed 1 night in Apr 2023
4/10 Poor
Karen
Apr 20, 2023
Karen
Stayed 2 nights in Apr 2023
6/10 Okay
Verified traveler
Apr 17, 2023
Liked: Staff & service
Disliked: Cleanliness
Get what you pay for
Cons: You get what you pay for. Towels were thin and stained. Hair on the pillowcase. Non-smoking room reaked of cigarette smoke. No deadbolt lock. SUPER hard to get out of off of US-19.
Pros: people around were nice/didn’t feel like I was unsafe. Cheap.
Uuugh not good man! Not good. This was expensive for a 1-star dump. The guy at the front desk was super nice but other than that I can’t recommend. If they charged 49bucks I’d say, ok. But they charged way over a hindered for a night….yukky motel.
booked thru hotels.com at a set rate.. on arrival I was charged more and they wouldnt honor my on-line rate.. place isnot very clean..very loud at night.. homeless people on premises -- getting free ice -using pool etc.. rooms are basic and furniture is shabby and worn.. very good rate but still wouildn't stay there again..
I would have preferred a rebate, never again nor will I book future vacations with Expedia. Vacation ruined. Room cleaned once in a whole week , dirty sheets , pet hair on the comforter , very very noisy ,I will stop here , as you can tell I’m not a happy camper.