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Reviews of Soho Grand Hotel

4.5 out of 5
Soho Grand Hotel
310 W Broadway, New York, NY

Reviews

8.8

Excellent

Rating 10 - Excellent. 655 out of 1002 reviews" "
Rating 8 - Good. 175 out of 1002 reviews" "
Rating 6 - Okay. 87 out of 1002 reviews" "
Rating 4 - Poor. 48 out of 1002 reviews" "
Rating 2 - Terrible. 37 out of 1002 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

alison

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, but generally dark in most areas. Entering at street level into a dark space with no direction that the lobby is on the next floor was unacceptable. Service at the lovely lobby bar was not up to the standards expected at this level hotel. Very slow and not crowded. Very nice room with a great view and amenities.
Stayed 4 nights in May 2024
Response from Alexis on May 20, 2024
Thank you for staying with us and for sharing your feedback. We do appreciate it. Our reception desk is indeed located the next level up, we are so sorry to hear that no one was there to direct you to our reception desk. We will certainly share your experience with our Grand Bar and Lounge staff as well as we are always aiming to deliver the best service possible. Should you wish to return please reach out to us directly so that we can have the pleasure of making the arrangements.

10/10 Excellent

nikki

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I have stayed there over the years since its opening , at least 15 times. But for the last few years and since Covid,I have not , due to price mostly and to see other new hotels. The basic service was very good, definitely up a notch. Jose' , the doorman ALWAYS remembers us, which is amazing, and the whole door staff , especially is excellent. I like the jazz bar and I like the hotel lobby bar, although it has lost a little quaintness as it now is more like a nightclub at night as opposed to before, but I cannot hear it in my room on the 6th floor.
Stayed 3 nights in May 2024
Response from Alexis on May 20, 2024
Thank you so much for taking the time to review your stay. We are happy that you've returned to us and that even though it has been years, Jose remembered you. That is amazing and we will be sure to share your kind words with our team. We still have the live jazz, the club room has always been around but has become more popular post covid.

10/10 Excellent

Man

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. The Lounge restaurant needs a better menu and service. Same with the dinner, service was not very welcoming. The hotel staff was great!
Stayed 6 nights in May 2024
Response from Alexis on May 20, 2024
Thank you for taking the time to review your stay. We are so sorry to hear of your concerns with our Grand Bar & Lounge and Soho Diner. We will be sure to share your feedback with both outlets. Thank you again, we hope to welcome you back soon!

6/10 Okay

Jack

Traveled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness
Location was nice Other rooms had room service for breakfast and it didn’t get cleaned up until lunch time the next day
Stayed 4 nights in May 2024
Response from Alexis on May 14, 2024
Hello, thank you for taking the time to review your stay. We are so sorry to hear that your breakfast was not cleaned up in a timely manner, our team is just a phone call away 24 hours a day ready and willing to assist and expedite all requests. We hope to see you again.

2/10 Terrible

James

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a really disappointing stay at the Soho Grand. We arrived around midnight, to be told that our (prepaid) room was not available and that they could only offer a downgraded room. Since we were in New York for our wedding anniversary, we had booked a corner room at extra cost to enjoy the added luxury of views out over the city. Instead we were given a small, sad and poky room (room 1020) with one window looking out over the trash cans. The next morning, we discussed the room with the reception and they offered a reduction in the room rate of $180 per night and some food/beverage credit. We then had breakfast in the hotel. The order was forgotten about, and arrived after some prompting 45 minutes later. They comped the breakfast. In the light of day it turned out that the room itself had a number of problems. The shower door leaked on to the bathroom floor, on our second morning there was no hot water, the bedside table had not been cleaned and was covered in a sticky mess where presumably a drink had been spilled, and the blind was ripped. The rate for the room was $640 a night before the reduction applied to reflect the forced downgrade. But it wasn’t and could never be worth anything like that. If you’re considering staying here, I’d really suggest you look elsewhere.
Stayed 2 nights in May 2024
Response from Alexis on May 6, 2024
We are very sorry to hear that this was your experience especially while you were celebrating such a special occasion. Our management team is here and willing to discuss with you further. We do hope that you will give us another chance to turn this experience around for you.

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We always stay at SoHo Grand when in NYC. Great location, dining options and friendly service.
Stayed 2 nights in May 2024
Response from Alexis on May 6, 2024
Thank you so much! We look forward to welcoming you back to your Soho home

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities
We always enjoy staying at the Soho Grand. It’s a great location for shopping and exploring Soho, TriBeca, and the East and West Villages. The bar is cool but often too busy to get a seat and guests don’t have priority. Lots of great restaurants and coffee shops nearby. Safe area!
Stayed 4 nights in Apr 2024
Response from Alexis on May 6, 2024
Thank you for staying with us and for taking the time to review your stay. Our bar does try their best to prioritize our guests. We highly recommend reservations on the weekends especially, our onsite concierge is happy to assist, we are also on Resy.com. We look forward to welcoming you back.

10/10 Excellent

Kent

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 3 nights in Apr 2024
Response from Alexis on May 6, 2024
Thank you so much! See you again soon hopefully!

8/10 Good

Nicole

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Location was great. Layout was a little different with lobby on second floor. Doorman were great, when they wanted to be. They picked and chose who to greet and open doors for and when. I also didn’t find there were very many amenities in the building if any that we were made aware of. Definitely don’t think this hotel is family friendly if that’s what you’re looking for. Nights tend to be more catered to the bar / restaurant / nightlife scene. Overall it was good for what we wanted out of our stay. Not budget, but not exceptional.
Stayed 5 nights in Apr 2024
Response from Alexis on May 1, 2024
We appreciate your feedback and will address with our team. We are very sorry if this was your experience. We do have a 24-hour fitness room, private dog park, 3 restaurants (one of which is seasonal) ice machines, onsite concierge and bicyles you can use during the spring/summer. Please feel free to reach out to us anytime if you'd like to revisit.

8/10 Good

Laurie

Stayed 1 night in Apr 2024
Response from Alexis on May 20, 2024
Thank you so much for reviewing your stay. Our management team would love to hear more about your experience. Please feel free to reach out to us anytime! We would love to turn that 4 into a 5.

8/10 Good

Jeffrey, Paget

Stayed 1 night in Apr 2024
Response from Alexis on May 20, 2024
Thank you so much for staying with us. We would love to welcome you back, feel free to reach out to us anytime so that we can wow you next time.

6/10 Okay

THOMAS

Stayed 1 night in Apr 2024
Response from Alexis on May 20, 2024
Thank you so much for taking the time to review your stay. Our management team would love the opportunity to hear more about your experience from you directly. How can we make your stay a 5?

2/10 Terrible

Vishwas

Stayed 2 nights in Jan 2024
Response from Alexis on May 15, 2024
It sounds like you had some concerns during your stay. Our management team would appreciate to hear about them in more detail. Please feel free to reach out to us anytime.

10/10 Excellent

Jennifer

Stayed 1 night in Apr 2024
Response from Alexis on May 14, 2024
Thankyou! We appreciate you giving us a 5! We hope to welcome you back soon.

10/10 Excellent

PANAGIOTIS, Farmington

Stayed 1 night in Apr 2024
Response from Alexis on May 13, 2024
Thank you so much for taking the time to review your stay! We hope to see you again soon.

10/10 Excellent

Mollie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms with comfortable bed and blackout blinds. Would definitely stay here again!
Stayed 2 nights in Apr 2024
Response from Alexis on Apr 22, 2024
Thank you so much! We look forward to welcoming you back.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Andrew on Apr 21, 2024
Thank you for the amazing feedback, Jason.

10/10 Excellent

Leslie

Stayed 1 night in Apr 2024
Response from Alexis on May 9, 2024
Thank you so much for you taking the time to rate your experience with us. We hope to see you again soon!

10/10 Excellent

Pablo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent option in Soho. Good size rooms and great location.
Stayed 3 nights in Apr 2024
Response from Alexis on Apr 23, 2024
Thank you so much! We hope to see you again soon.

10/10 Excellent

Brett

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great value
Stayed 4 nights in Apr 2024
Response from Alexis on Apr 15, 2024
Thank you so much! Wishing you well, hope to have the pleasure of hosting your stay again.

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service
Great Hotel. Great bar for a drink or breakfast. Dry friendly and accommodating staff.
Stayed 2 nights in Apr 2024
Response from Gilbert on Apr 15, 2024
Dear DennisThank you for your review. Happy to hear you enjoyed your stay with us.

10/10 Excellent

Maggie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Terrific stay. Incredible staff in every role.
Stayed 1 night in Apr 2024
Response from Gilbert on Apr 13, 2024
Thank you for your comments and review.

10/10 Excellent

karla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at the soho grand. This place had much better customer service than our stay at the 1 hotel Brooklyn bridge. Leídy at the front desk helped a lot and everyone in the staff here was lovely and attentive.
Stayed 4 nights in Apr 2024
Response from Alexis on Apr 11, 2024
Thank you so much! We will share your feedback with our team. We appreciate your kind words and look forward to welcoming you back.

8/10 Good

Evan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Alexis on Apr 10, 2024
Thank you so much for reviewing your stay. We would love to hear how we can turn that 4 into a 5. Please feel free to reach out to us anytime.

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Alexis on Apr 10, 2024
Thank you so much for taking the time to review your stay. We would love to know how we could make it a 5 next time. Feel free to reach out to us anytime. Thank you for staying with us!

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had lost my ID and they were very helpful in setting up getting my passport rushed to the hotel so I could fly out the next day. In addition they helped get me a coffee to go when the restaurant was packed. Jose and Lonny at the front were always friendly and accommodating. Love this hotel and it’s staff
Stayed 2 nights in Apr 2024
Response from Alexis on Apr 8, 2024
Thank you so much for your review and for your shout out to Jose and Lonny! Happy that we were able to assist. Thank you again, we look forward to welcoming you back!

4/10 Poor

Jodi

Stayed 3 nights in Apr 2024
Response from Alexis on Apr 8, 2024
Thank you so much for taking the time to review your stay. We would like to hear from you directly for more details about your time with us. Please feel free to reach out anytime.

2/10 Terrible

Jose

Traveled with partner
Disliked: Staff & service, amenities
There was an extreme volume of music playing until 4am which made it impossible to get any sleep, followed by construction noise that started at 7am. Inadmissible for a $700 room that was not even spacious. Extremely dis considerate to guests.
Stayed 1 night in Apr 2024
Response from Alexis on Apr 8, 2024
We are are so sorry to hear that you had noise concerns during your stay. We would love to hear from you directly so that we may turn this experience around for you.

10/10 Excellent

Madeline, Long Beach

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super comfortable bed and nice sized room. Staff was friendly and welcoming. Bar on the lobby level had delicious cocktails. If you’re staying soon, request higher floor to avoid some noise from repair work being done.
Stayed 1 night in Apr 2024
Response from Alexis on Apr 8, 2024
Thank you so much for your great review. We look forward to hosting your stay again.

10/10 Excellent

Tonja, New orleans

Liked: Cleanliness, staff & service, property conditions & facilities
We loved this hotel
Stayed 3 nights in Mar 2024
Response from Alexis on Apr 4, 2024
Thank you so much.We look forward to welcoming you back.

10/10 Excellent

JR

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Alexis on Apr 5, 2024
Thank you so much for giving us such a great score!See you again soon.

10/10 Excellent

Dr Gary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience
Stayed 3 nights in Mar 2024
Response from Andrew on Apr 3, 2024
We appreciate the amazing feedback Dr Gary.It will be our pleasure to host you again!

10/10 Excellent

Sarah

Liked: Cleanliness, amenities, property conditions & facilities
It was a lovely vacay.
Stayed 4 nights in Mar 2024
Response from Alexis on Apr 1, 2024
So happy to hear that you enjoyed your vacay with us. We look forward to hosting you for the next one!

10/10 Excellent

Shelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Andrew on Apr 1, 2024
We appreciate the positive review Shelly and look forward to having you in the future!

2/10 Terrible

Rabia

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
Loud - unhelpful staff
Stayed 2 nights in Mar 2024
Response from Andrew on Mar 31, 2024
Hi Rabia,May we have your contact information to discuss your experience?

10/10 Excellent

Luis, Aventura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Alexis on Apr 1, 2024
Thank you so much for taking the time to give us a 5 out of 5! We hope to see you again soon.

10/10 Excellent

aindrais

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is a little small, but large for manhattan. The hotel bar was packed on the weekend with a line outside. I think all the people in line would have done better to rent a room considering the price being so reasonable. I’m looking for excuses to come back
Stayed 3 nights in Feb 2024
Response from Andrew on Mar 31, 2024
Hi Aindrais - we look forward to welcoming you back!

6/10 Okay

Lindsey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful building. The King room was tiny and there was loud music playing somewhere in the hotel until 4 am on a Thursday night. I couls hear the bass on the 4th floor. Staff was amazing!
Stayed 1 night in Mar 2024
Response from Alexis on Mar 29, 2024
Thank you so much for taking the time to share your feedback. We appreciate your kind words regarding our stay and will share with our entire team. We are so sorry to hear that there was a factor that affected your stay. We would love to hear from you directly so that we can turn this experience around for you. Feel free to call our management team anytime. Thank you for staying with us.

8/10 Good

John

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very small rooms. Arrogant staff but competent.
Stayed 1 night in Mar 2024
Response from Alexis on Mar 29, 2024
I am so sorry to hear that your stay was negatively impacted. We would love to hear about this in more detail. Please feel free to reach out to anytime, we welcome all feedback.

4/10 Poor

Lisa

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
I didn't like having to wait until after the check in time to get a room. Asked for an extra robe and umbrella and 5 hours later it still wasn't there. TV didn't work. Music was so incredibly loud near check in at night, you needed to yell in order for the people who work there could hear you
Stayed 2 nights in Mar 2024
Response from Alexis on Mar 29, 2024
We are so sorry to hear that you did not enjoy your stay. We only wish that we could have had the opportunity to turn this experience around for you while you were still here. We have front desk managers onsite 24 hours a day, we would love to hear from you directly so that we may welcome you back.

6/10 Okay

Aly

Liked: Staff & service
Although beautifully decorated, the hotel was incredibly dark all day all night. It is the ambiance the hotel is going for but, for me it was overkill.
Stayed 3 nights in Mar 2024
Response from Alexis on Mar 29, 2024
Thank you so much for providing feedback. We appreciate it.

10/10 Excellent

Noelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel and awesome location. Staff super helpful and friendly. Loved our trip to NYC and will return!
Stayed 4 nights in Mar 2024
Response from Andrew on Mar 24, 2024
Thank you Noelle for the positive feedback. We look forward to hosting you in the future.

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Funky and fun
Stayed 1 night in Mar 2024
Response from Alexis on Mar 19, 2024
Thank you so much for your high rating of us!We hope to welcome you back again soon.

6/10 Okay

David

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jackhammering directly outside hotel entrance constantly and almost without stopping from 7am - 6pm during weekend stay
Stayed 2 nights in Mar 2024
Response from Soho Grand Team on Mar 19, 2024
Hi David,The Jackhammering is unfortunately through the city due to a 200 year old pipeline but has been taken care of in front of the hotel. It has moved and we'd love to have you back for a more peaceful stay. Thanks

10/10 Excellent

Dimitry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Soho Grand Team on Mar 19, 2024
Hi Dimitry,Thank you for the 5 star review. Please come back soon. Best

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I cannot say enough great things about the SoHo Grand - from the service, to the food, to the rooms and everything in between. It’s in a fabulous area of SoHo around lots of great restaurants and shops.
Stayed 2 nights in Mar 2024
Response from Alexis on Mar 18, 2024
Thank you so much! Glad you enjoyed your time with us. We look forward to welcoming you back

10/10 Excellent

Jyotsna

Traveled with family
Excellent service. Staff was very friendly yet professional and always eager to help. Very efficient staff.
Stayed 7 nights in Mar 2024
Response from Alexis on Mar 18, 2024
Thank you so much for your kind words.We will be sure to share this with our team.

10/10 Excellent

Melissa

I can’t say enough good things about our stay here! My dog Stewart and I were treated so incredibly wonderfully by all the staff there it was amazing and the dog park was beautiful! The only bad thing I can say is we should have stayed more than one night! We will be back! ❤️
Stayed 1 night in Mar 2024
Response from Alexis on Mar 18, 2024
Thank you so much! Happy to hear that you and Stewart had a great stay. Cannot wait to see you again!

8/10 Good

Chance

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Alexis on Mar 18, 2024
Thank you so much for your review. We would love to know how we can make it a 5 for you.

10/10 Excellent

Brendan, Dallas

Liked: Cleanliness, staff & service, property conditions & facilities
The staff rivals any world-class property. Impeccable manners, attentiveness and pride in a job well done. One example: From a fair distance down the hallway, a room attendant saw me coming her way. She quickly stowed her cart behind a door, pushed the elevator button, greeted me warmly, inquired about the quality of my stay and wished me well on my travels. Front desk personnel were perfectly good natured and easy to share a laugh with. Late check-out request was met with an “absolutely!” Like most of you reading this, I only remark when hotel experiences deserve superlative appreciation. The whole experience was truly Grand!
Stayed 1 night in Mar 2024
Response from Alexis on Mar 18, 2024
Thank you so much! We appreciate your great review. Sharing your feedback with our team, see you again soon hopefully!