Ratings based on 195 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
98% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom R

Posted Dec 15, 2014
Loved this hotel. Hotel staff were very friendly. John, who checked us in, was very personable and willing to help in anyway. The room was beautiful, comfortable size, and the location was close to everything but not so congested as other hotels. The lounge is a great addition with an relaxing atmosphere. I will be staying her again in the future.
3 out of 5
by A verified travelerfrom Great Neck, NY

Old hotel not as expected

Posted Nov 29, 2014
Room is small, lobby is not like hotel one, but an apartment. You will be easy to hear other rooms door to be opened and closed on the same floor, you would be woke up by noisy. Stuff is nice. Lunge area has free wifi .
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 2, 2014
Wonderful staff excellent location, this is a great place
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Philly suburbs

Awesome, if it weren't for a major flaw

Posted Sep 30, 2014
Everything was divine, including the way the front desk handled the fact that our king bed was no longer available-- they bumped my two children and I to a suite. Yippee! However, we got in after midnight Saturday (and the couple nights before) and were planning/needing to sleep in on Sunday before meeting others for brunch at 11. The alarm on the pod next to our heads started going off at 7am-- and in the darkness and bleariness we could not get it to turn off until we basically got out of bed, turned the lights on and and totally woke ourselves up enough until we really couldn't fall back asleep again. This ruined the point of sleeping late in such a comfortable room. And I was grouchy for the few hours we had to kill before brunch. The desk apologized for a likely housekeeping error... But again, this really soured the stay for me. Otherwise, a beautiful hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Staff

Posted Sep 22, 2014
Pros: Location and staff
Cons: Room could have been a little cleaner in the kitche area.
Location: Great central location
Staff went above and beyond with any request and were very friendly.
5 out of 5
Recommended
by Omerfrom København

Perfekte sted at bo

Posted Sep 17, 2014 on Hotels.com
Jeg boede på Hyatt 48 Lex i 3 dage og nød virkelig hele opholdet, servicen og ydelserne på hotellet, giver en mulighed for f.eks. At få bragt diverse ting, du kunne have glemt hjemme gratis. Morgenmaden i loungen kunne godt være lidt større udvalg, men når dette er sagt, er det vist os det eneste minus, man kan sætte på hotellet. Kommer med glæde gerne tilbage.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Boston

Small charmer.

Posted Sep 16, 2014
The Hyatt at 48th St. is a small, comfortable, friendly environment with no pretense. The rooms are not large, but beautifully appointed in newly faded. Everything about our experience at this hotel was fabulous, except for the $65 per night parking. Besides that, we could not have asked for more.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 15, 2014
Staff very accommodating! Small room, but still comfortable with nice features. Great location.
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing experience.

Posted Aug 22, 2014
Amazing service. Got us ice, got my suit from my valeted car, allowed us to store our bags and keep our car in valet until we were leaving the city. All and all an incredible experience.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Melbourne, Australia

Great mid range $ boutique hotel

Posted Aug 20, 2014
Good position on the Lexington train line, in between Grand Central & 51st stations, only approx 5 mins walk to either station. Great clean amenities, room size & rate for 4 1/2 star Hotel. Room includes iron, hair dryer, umbrella & docking station. Staff are noisy in the corridors & M&Ms went missing from the mini bar. Complained & h/keeping MGR informed. MGR came to room when I was out. No follow up. Staff are friendly but customer service could improve. A simple conversation at check-in to ask if I had been to NYC before to ascertain if I knew how to get around etc. or to give tips would have been appreciated. At check out, complementary WIFI had been charged to the room when I had checked twice previously that it was not on the bill. Overall, it was a good hotel experience & I would recommend the Hyatt 48 Lex.