Ratings based on 214 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
98% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Portland, Oregon

This is a NYC find

Posted Jan 19, 2015
Excellent. Many extras that you will actually want to use, great staff, location. Not overpriced.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Virginia

Rooms not ready

Posted Jan 14, 2015
Pros: Great location, good value. Enjoyed the suite set up.
Cons: Make sure the rooms are ready for your guests when they arrive! Guest "lounge" has the feel of a waiting room.
Location: Close to the theaters and Times Square.
We arrived 20 minutes before the check-in time of 4pm and neither of our rooms were ready. By 5:30 they had one room for us. After dinner we came back to the hotel, around 9 pm, and the second room was STILL not ready! The clerk at the front desk even tried to suggest that the problem was because I had requested that the rooms be near each other-which I had NOT. After some scrambling around, they were able to get us into our second room. Although this was unacceptable, Nick offered us much apology, free wi-fi, a room with a terrace, and complimentary wine. He was the only staff member who acknowledged and accepted responsibility for the bad service. Kudos to Nick!
3 out of 5
by A verified traveler

하얏트 계열 중 가장 낮은 급의 호텔인듯

Posted Jan 10, 2015
Pros: 위치가 교통에 좋음.
Cons: 객실에 먼지가 많았고, 어메니티를 규칙적으로 바꿔주지 않음.
Location: 전시관람.
비지니스 하기 위해 잠시 스테이하기에 적당한 호텔인듯. 그렇지만, 쾌적하고 아늑한 분위기를 원한다면 다른 곳으로 가는게 나을듯.
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful hotel

Posted Jan 6, 2015
Stayed here on our first trip to NYC and it was a wonderful establishment! Great staff, beautiful rooms, the lounge was just wonderful, and nice location.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Montreal

Hyatt 48

Posted Jan 5, 2015
Pros: Size of rooms and showers
Location: Great midtown location near many sites
brand new hotel in a great location. Very large rooms for NYC standards and very clean
5 out of 5
Recommended
for Everyone
by A verified travelerfrom tx

Great hotel, terrific room, great location

Posted Jan 4, 2015
New, modern spacious rooms, terrific staff, great location , complimentary continental breakfast & happy hour. No real lobby but loved the hotel & would definitely stay again. Excellent bathroom with stall shower.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom R

Posted Dec 15, 2014
Loved this hotel. Hotel staff were very friendly. John, who checked us in, was very personable and willing to help in anyway. The room was beautiful, comfortable size, and the location was close to everything but not so congested as other hotels. The lounge is a great addition with an relaxing atmosphere. I will be staying her again in the future.
3 out of 5
by A verified travelerfrom Great Neck, NY

Old hotel not as expected

Posted Nov 29, 2014
Room is small, lobby is not like hotel one, but an apartment. You will be easy to hear other rooms door to be opened and closed on the same floor, you would be woke up by noisy. Stuff is nice. Lunge area has free wifi .
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 2, 2014
Wonderful staff excellent location, this is a great place
3 out of 5
Recommended
for Business Travelers
by Christinefrom Boston, MA

Taxi nightmare!!!!

Posted Oct 22, 2014 on Hotels.com
The hotel was really nice and clean. However getting a cab is a complete nightmare. I waited over 35 minutes for the door man to hail a cab down. The door man had every excuse possible stating that the cans are changing shifts at 7pm at night.. Sorry that is not acceptable and a complete LIE. How ironic that there was 7 people I counted that got cabs at the hotel directly across the street at the Lexington Hotel.