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Reviews of Days Inn by Wyndham Newport

2.5 out of 5
Days Inn by Wyndham Newport
101 Olivia Dr, Newport, AR

Reviews

5.4
Rating 10 - Excellent. 9 out of 94 reviews" "
Rating 8 - Good. 20 out of 94 reviews" "
Rating 6 - Okay. 20 out of 94 reviews" "
Rating 4 - Poor. 18 out of 94 reviews" "
Rating 2 - Terrible. 27 out of 94 reviews" "

6.2/10

Cleanliness

7.0/10

Staff & service

4.2/10

Amenities

5.0/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

2/10 Terrible

Mai

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Let's just say... you get what you pay for. It's cheap for a reason.
Stayed 1 night in Mar 2024
Response from Manager on Apr 4, 2024
Thank you for staying with us and your comments are appreciated. The owners are working toward making improvements on the property.

2/10 Terrible

Mark

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was outdated and had several issues. There were no plugs for the guests to use other than 1 in the bathroom area. The shower head was mounted at about 5', so you to bend down to get your head and upper body wet.
Stayed 1 night in Nov 2023

6/10 Okay

Carol

Liked: Staff & service
Disliked: Property conditions & facilities
Basic cheap hotel room. Bed was clean and slept well. Room could use some updating, but it was comfortable.
Stayed 1 night in Nov 2023

2/10 Terrible

David

Stayed 1 night in Oct 2023

6/10 Okay

patricia

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The place is very run down. I had to slam the door to get it to shut completely. The room was VERY dark. Dirty carpet. One bath towel for three people. Breakfast was very, very limited. The pool was half full and the water was covered in scum. Obviously not in use.
Stayed 1 night in Jun 2023

2/10 Terrible

Linda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

2/10 Terrible

Eileen

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Old motel, looked rough on entering- choose to stay since on first glance the room looked clean and we were tired and the person at check-in was great (friendly and accomodating). The room really wasn't terribly dirty -but not clean, we found later the cleaning people missed a dirty towel in the bathroom- yuck. Non-smoking room still had smoke odor. They advertise breakfast, but only bad coffee and a few old pre wrapped donuts- no water even. Beds were as you'd expect for an old motel- ok.
Stayed 1 night in Jun 2023

4/10 Poor

Darin

Stayed 1 night in Jun 2023

2/10 Terrible

Debbie

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Karen Jones on Apr 20, 2023
We are very sorry for any inconvenience you may have experienced during your stay. We are working hard to improve the quality of our guest stay. We hope you will give us the opportunity to serve you again in the future

10/10 Excellent

Dawn

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel stay!
Got in quick and easy. Staff was friendly. Rooms and showers were clean.
Stayed 2 nights in Jan 2023
Response from Karen Jones on Mar 20, 2023
Thank you for staying with us. We are please you were pleased during your stay with us.

10/10 Excellent

Terry

Stayed 1 night in Nov 2022

6/10 Okay

Brittany

6/10 Okay

Mike and Dianna

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

2/10 Terrible

Linda

Stayed 1 night in Oct 2022

2/10 Terrible

Earl

Disliked: Property conditions & facilities
Totally unacceptable. Smelled smoke at check-in desk. Would not check in because had been assigned to only king size room which was designated smoking when my reservation was for non smoking. Not likely to use Expedia again.
Stayed 2 nights in Sep 2022

6/10 Okay

Pam

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Property location was perfect but the hotel was somewhat rundown. Hard to close doors was the main issue. Also, breakfast was not served.
Stayed 1 night in Sep 2022

6/10 Okay

Austin

Traveled with partner
Liked: Cleanliness, staff & service
It was ok
Stayed 1 night in Aug 2022

8/10 Good

Troy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Amber

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good comfortable
It was great
Stayed 1 night in Apr 2022

2/10 Terrible

yvonne

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This should not be on your list for hotels ,it is definitely not a hotel , it’s not even close to a motel ,much dingier ,very poor shower system ,toilet didn’t flush ,coffee pot dirty ,very dated & needs an uplift ,felt unsafe is situated in a shopping line area ,so noisy ,had a very large refrigerated truck parked right outside our room which was bottom floor ,so it’s refrigeration kept coming on every 2 hours ,so couldn’t get proper sleep.No Breakfast which was stated in purchase ,lady said doesn’t do breakfast to go or anything anymore.Tv was not in proper working order ,with cables all connected to extension lead lying on the floor .Expedia I don’t think you did your homework on this one ,it was only worth a $40 stay payment ,not $92, ,Tried to get a refund which Expedia said you tried but they refused ,wasn’t happy with a 500 mile trip in front of us & hardly no sleep ,we we very tired for our journey .in our opinion ,this is a truck stop just to put your head down ,not for as stated a hotel stay .DONT USE
Stayed 1 night in Apr 2022

4/10 Poor

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I bought a hotel room here for my mom when she was traveling to texas. There was hair all over the sheets, she went to make coffe in the morning before she left and the coffee was already all opened.
Stayed 1 night in Jan 2022
Response from Karen on Jan 20, 2022
I am very sorry for any inconvenience your Mother may have experienced during her stay with us. This is not our Days Inn standard of practice. I had a meeting with the housekeeping staff to address the issues & insure this does not happen again. We ask that you please give us another opportunity to better serve you. Manager Karen Jones

6/10 Okay

Joseph

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
It’s in need of repair.
Stayed 1 night in Oct 2021

2/10 Terrible

Robert

We did not stay. Changed hotels because we read a review about drug deals going on in the parking lot
Stayed 1 night in Sep 2021

6/10 Okay

tamera

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The staff was excellent. The pool had some water but was dirty and things strewn around. Stains on the concrete from air conditioners and some had buckets under them but were overflowing. The shower dripped, bathroom fan was extremely loud and clanking. Walls were dirty.
Stayed 3 nights in Sep 2021
Response from Admin. Asst. on Sep 8, 2021
Dear Tamera, We are please our staff was excellent. We apologize for not meeting your expectations. We will address these issues as soon as possible. Thank you,

6/10 Okay

Joyce

Business traveler
Liked: Cleanliness, room comfort
Convenient
Was disappointed the advertisement still states there's a continental breakfast and there wasn't. Convenient location to our venue.
Stayed 2 nights in Jun 2021
Response from Admin. Asst. on Jun 7, 2021
Dear Joyce, We are pleased you chose to stay with us. We apologize for any inconvenience the pandemic and the suspension of breakfast may have caused. We are hoping to possibly be able to start serving breakfast again in July. We are looking forward to getting back to normal also. Thank you,

8/10 Good

Ronnie

Business traveler
Liked: Staff & service, room comfort
Stayed 1 night in Jun 2021
Response from Admin. Asst. on Jun 7, 2021
Dear Ronnie, We are so pleased you chose to sty with us. We will continue to strive to meet your expectations. We look forward to seeing you again in the future. Sincerely,

4/10 Poor

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noisy place.
They were short on staff Had to get towels and hand towls. They were not in the room.
Stayed 1 night in Feb 2021
Response from Admin. Asst. on Apr 16, 2021
Thank you for your comments. We will address this issue as soon as possible. Thank you,

2/10 Terrible

Richie, Centerton, Arkansas

Business traveler
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The positives: it's clean with comfortable beds and decent water pressure that will get hotter than you will need in the shower. The negatives: no breakfast due to Covid19, rooms aren't properly equipped, there's barely any outlets, not everything works in the rooms. Bottom line, this is a rundown hotel that seriously needs a massive renovation by owners that actually care about the property. Its not worth the price they charge.
Stayed 2 nights in Sep 2020

4/10 Poor

Joyce, Newport

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
The room was dirty! Swimming pool was closed!! Staff was rude!!
Stayed 1 night in Aug 2020

8/10 Good

Demarion

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
I will likely never stay at a days inn again. This was a complete waste of money. I was on the road for 10 days and because of this fact, I brought a lot of my own food and drinks that needed to be chilled and heated up. So I paid extra for rooms with a fridge and microwave. The first room I get to, it’s missing the fridge and microwave. Then I go to turn on the tv, there’s no remote for the tv and I can’t get the tv to work. I go to wash my hands and there’s absolutely no towels, just a dirty wash cloth in the tub! I’m appalled. So I go to switch rooms. I get to the next room, most of the lights in the room don’t work. The air doesn’t work properly (it’s like 100 degrees and I’m dripping sweat from having to carry everything upstairs while moving rooms). I go to turn on the tv, the remote doesn’t work. Not a big deal, I could change channels on the actual tv. That function doesn’t work. So I thought that maybe the remote needed new batteries, I go down to the front desk and the woman working the front desk tells me it’s not the batteries, it’s the fact that the remote needs to be paired and programmed to the tv and she doesn’t know how to do it. So she knew this would a problem and didn’t say anything, didn’t bother. I mean, she was very friendly and nice but after 12 hours of driving and the fact that it’s 10:30 at night, I’m getting irritated. She gives me the pamphlet to try and figure out how to figure it out. I couldn’t. I’m disappointed and I want my money back.
Stayed 1 night in Jul 2020

6/10 Okay

Melvin

Traveled with family
Liked: Cleanliness
Not so good. A/C was off in the room. Temperature was at least 90 because it was over 90 outside. Ice machine was out of order.
Stayed 1 night in Jun 2020

4/10 Poor

Harold

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020

8/10 Good

Brock

Traveled with family
Liked: Cleanliness, room comfort
Older, but comfortable
The property is older, but well maintained. The ice machine was not functioning. The room was comfortable and clean. Interaction with the staff was limited due to COVID-19, but during checkin, the host was friendly.
Stayed 1 night in May 2020

8/10 Good

Karisa

Stayed 1 night in May 2020

6/10 Okay

Jamarious

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2020

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Maintenance and upkeep of the property. Priced to high for it's economy status.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

10/10 Excellent

Chris

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

4/10 Poor

Customer

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Horrible condition. No amedities. Rundown location. Dirty room. But great staff
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2019

2/10 Terrible

Tiffany

Disliked: Staff & service, property conditions & facilities
Worst Experience Ever!
It was one of the worst experiences I’ve ever had. The day shift clerk double booked my room because she forgot to switch the room she moved me from on the computer so I had a stranger come open my door and come in my room at 3 in the morning. Then the cops are called and the clerk didn’t even come talk to me, and was trying to get me escorted out of the room I paid for. After I showed my receipt she kept trying to put the blame on me as to why a stranger was walking in my room when in fact, it was an employee who was not trained well. The next day the manager got an attitude with me when i expressed my concern and brushed it off. They are not customer friendly at all. I had to call hotels.com myself to sort the whole situation out myself.
Stayed 5 nights in Aug 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This property is disappointing (even for a small city) and needs a major overhaul. But, I will give a “shout-out” to the outstanding customer relations of the staff!!!
Stayed 2 nights in Jul 2019

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay Away
Do not stay here! Room smelled, of what I am not sure. There were what appeared to be permanent residents who sat outside their room talking and smoking until very late hours, The ground outside their room was littered with cigarette butts. Booked this place because they had a pool and my boys love to swim. The pool was green and closed. Three very disappointed 8 year olds. Breakfast sucked. Went to get the boys an apple and their were literally rotten!
Stayed 1 night in Jul 2019

4/10 Poor

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The two employees I interacted with were wonderful! Very kind and helpful. I booked through Expedia. Found out I got about $20 off each of my two nights. The most expensive in town. Bigger known brand name. Pool is out of order and has been for over a year. Unknown when, if ever, will be in service (per staff). This location has parking for semis. Thus reason for my stay, only place to park. Location is out dated and needs major updating inside & out. My non-smoking room had been smoked in. Room had live flies and a dragon fly. Hair on bathroom floor. Carpet needed vacuuming. Walls could use a scrub. Bed was hard. Breakfast = Go to McDonalds. From my understanding, only 3 employees total & owners aren’t around. It shows!!!! I feel sorry for staff. If you must stay in town, good luck.
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place
Stay here all the time while working on the road. Clean. Staff does a good job.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
This place was nice for a small town. No it was not the most up to date hotel but was clean and quite and very friendly staff. Stay would have been better if the pool was working and clean because I had kids that wanted to swim. Don't go expecting what you would in a big city but nice for the town it was in. Yes I would stay again.
Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveler

Stayed 2 nights in Jun 2019

4/10 Poor

Dave, Newport,Ar.

Disliked: Cleanliness
Property in a run down state. The room and linens had to be cleaned and linens replaced. Just a bad state of affairs. Will not use Days Inn anymore.
Stayed 1 night in Jun 2019

4/10 Poor

Verified traveler

Traveled with family and small children, Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Asked for non smoking but I’m pretty sure someone had been smoking and it reeked of pets. Not sure if the carpet had been cleaned but it was definitely damp. Burn Holes were in the chair and blankets. Red Sauce was splattered on the already dirty walls. The microwave in the room didn’t work properly and was really outdated. The refrigerator was dirty so I decided to not put my food in it. The tv was great but the internet was trash so I couldn’t use my fire stick. Overpriced for the conditions. I probably would’ve been better off at the Super 8 😥
Stayed 2 nights in May 2019