Outdoor pool, sun loungers
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Reviews of Nice Swan Hotel

2.5 out of 5
Nice Swan Hotel
64 Hung Vuong, Nha Trang, Khanh Hoa

Reviews

7.4

Good

Rating 10 - Excellent. 20 out of 123 reviews" "
Rating 8 - Good. 56 out of 123 reviews" "
Rating 6 - Okay. 34 out of 123 reviews" "
Rating 4 - Poor. 7 out of 123 reviews" "
Rating 2 - Terrible. 6 out of 123 reviews" "

8.0/10

Cleanliness

6.8/10

Staff & service

6.0/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Tue

Stayed 1 night in Aug 2023

10/10 Excellent

thoai

Liked: Cleanliness, staff & service, property conditions & facilities
Everything good , but air conditioner not cool enough and water in bathroom drain too slow
Stayed 1 night in Jul 2023

10/10 Excellent

Andrew

Liked: Cleanliness, amenities, property conditions & facilities
Clean,safe and friendly staff
Stayed 17 nights in Feb 2023

4/10 Poor

@Ng@, Malaysia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Comment : First room they give me is very dirty and a lot of ant and water on the floor. Staff & Reception Services : Reception attitude is bad and face not friendly , English speaking also not clear. Cleanliness Room : The second room they give quite okay, but staff attitude really not ok. Swimming Pool Cleanliness : Is quite dirty in the swimming pool,got tissue inside and the dark leaf. Location : Only the good is location,the street many food and restaurant to eat and the night market in front of the hotel but very small one the night market .But in the morning is quite noise . Total Comment : If i go Nha Trang again i will not to choose this hotel again. Is bad experience in this hotel.
Stayed 2 nights in Oct 2019

2/10 Terrible

karina

Liked: Cleanliness
Disliked: Staff & service
Poor service
I dont really recomend the hotel because the service was horrible. I supposed to relax on my vacation but I was stressed out because of the horrible service of the hotel. Firstly, they kept my passport and When I requested it back they refused in a bad manner. I was worried about that and I contacted my embassy in Vietnam to try to solve it. After that, the staff called me asking me some information about my stay in a very very rude way. Finally, when I checked out they gave me back my passport but before it the clima was so tense because I wasn’t sure if they would do it. For all those things, I don’t recommend the hotel.
Stayed 2 nights in May 2019

8/10 Good

deborah

Liked: Cleanliness, property conditions & facilities, room comfort
Rooms clean and comfortable, but pool was not.
Hotel room was clean and comfortable and seemed to be recently renovated. But, the pool water was not clear and looked greenish, and we couldn't swim.
Stayed 3 nights in Jul 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
The hotel is in the centre of a noisy area surrounded by swarms of Russian and Chinese tourists. Other reviews of this hotel had mentioned the rude staff, which wouldn’t usually bother me. However, when I went to ask why the swimming pool is filthy, dark green coloured and unusable, the receptionist spent most of the conversation with her finger lodged in her nostril - she assured me the pool would be clean the next day, then the next day. Clearly they don’t care and the pool remained full of bugs and filthy for our entire stay. The rooms themselves are actually not bad and pretty clean, but my advice would be to avoid this hotel and Nha Trang itself at all costs. It’s a horrible overcrowded city, with vast numbers of people on the beach and a really unpleasant atmosphere. Also, the photos on hotels.com are very old and there is no ocean view as a hotel has been built directly in front. Construction is taking place all over Nha Trang, including right next to the hotel. Nightmare.
Stayed 3 nights in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
need nescafe or tea
Stayed 2 nights in Jan 2019

6/10 Okay

Chris, Sint Maarten

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Very good location. Only downside no breakfast available at the hotel
Stayed 2 nights in Nov 2018

6/10 Okay

Verified traveler

Liked: Room comfort
Disliked: Staff & service
Disappointing
Hotel is in a good location but staff are not very friendly or helpful at all. The room did seem clean but there were a lot of bugs all around the chairs and floor around our bags.
Stayed 4 nights in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
photos on site do not represent with fidelity the site - Hotel is downtown, surrounded by many buildings either old and more or less maintainded or under construction. They say room with view, but not much view to see.kkk Rooms are a bit small although well arranged. Besides that, everything ok. Clean, confortable, good service, kind employees.
Stayed 7 nights in Sep 2018

8/10 Good

Verified traveler

Liked: Property conditions & facilities, room comfort
Nothing special to write home about it. It is a few steps away from a very small night market and 1 block from beach.
Stayed 2 nights in Sep 2018

10/10 Excellent

Francis and Deanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Budget Accommodation
Return customer, always good value!
Stayed 5 nights in May 2018

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
Very noisy at night
We stayed for two nights. Opposite the hotel there is a huge building being constructed and working 24 hours. Its very noisy especially at night.
Stayed 2 nights in Mar 2018

8/10 Good

Nguyen D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2018

8/10 Good

Ahmad Mustapha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
solotrip
the room was ok.. so big & comfortable.. location very near with the night market and beach..
Stayed 2 nights in Feb 2018

8/10 Good

S K Ben

Liked: Cleanliness, staff & service, property conditions & facilities
Money to value.
Close to the down town. Fast check in and basic facilities. With steady hot water and cool air conditioner. If you don't mind the noise from the building site just opposite to the building, it is a fair good hotel with price to value in term. By the way, no safe box inside the room meant you need to deposit them in front desk with a plastic blended by plastic band.
Stayed 4 nights in Oct 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2017

8/10 Good

Mark

Liked: Cleanliness, staff & service, room comfort
Nice hotel
Had a great stay room was clean and well presented, nice hotel at a good price. Our rooms toilet however wasn't refilling with water, a slight malfunction that was a huge deterrence from a decent stay!
Stayed 1 night in Jul 2017

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay here again
A very refreshing place to stay after I had to leave the last hotel I was at just a few doors down. Superior room was really nice and worth the extra money just for the enclosed shower, though the design was a bit fudged with the drain being outside the enclosure, hah. I had to change rooms a couple times because I had friends stay with me for a night and then moved back to a single the next night. One of the rooms they moved me to smelled of smoke (nothing you can really do about the smoking in Vietnam) so they let me switch to a different room immediately. Staff was pretty friendly and helpful throughout my stay. Location was great too, short walk to the beach and plenty of restaurants. I will definitely have this place on my radar when I return next year.

8/10 Good

Krzysztof

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Greatplace for stay
Hotel is in exelent location , clean and nice , but in front of there is a construction and its very noisy

8/10 Good

Marguerite

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value, very clean and in great location
I was very surprised how nice this hotel was ! I read a lot of bad reviews about it before I booked it and I basically booked it last minute and took a chance because it was cheap and by the beach. This hotel was the best value for money I have gotten in Vietnam over the last 2 weeks. I figure it's a new hotel or recently refurbished because the room was spotless and very well maintained and modern. We stayed for 3 nights and the location was excellent beside all the bars, shops, tour offices, night market and beach. The only downside is that there is a construction site down the road going on all night sometimes so I'd advise ear plugs if you are staying in any of the hotels around the area. Thankfully we had some with us so that wasn't an issue.

8/10 Good

Kwok Bo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small local hotel at good location
Just stay one night. The room is spacious. The location is perfect. Around the corner, you can find nigt market, seafood restaurants, foot massage shops, cafe and near beach, 5 minutes walk. Value for money. But the wifi is soso.

6/10 Okay

Michael

Liked: Cleanliness, property conditions & facilities
Originally put in a room that was not what was booked. Moved after discussion. Hotel otherwise was fine apart from huge building works taking place across street. Work (loud) went on until 2am and started again at 6 am. Nha Trang is however a pleasant city with a great promenade along a good beach

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
close to city centre and beach
Location is excellent, very convenience to everywhere, such as night market, city sight seeing, large department store, by walk about 30-40mins, by bus or taxi about 10mins, to beach only 5mins

2/10 Terrible

Winnie, New York

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Very rude staff
no one would apologize no mannerism. VERY dishonest and deciving. Trys to cheat one of thier money.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for the price. Safe and nice little pool.

8/10 Good

Mitchell, Gold Coast

Liked: Staff & service, property conditions & facilities, room comfort
Fantastic views
We stayed in the VIP room and it was huge with beautiful views of the beach and night markets. Lacking in a few things like bath mat, hand towel, kettle, breakfast. Some of the reception staff were amazing, others need to smile more.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good stay but stingy on towels/slippers
Staffs are mostly friendly and helpful. Rooms are clean. Since we arrive early, they let us check in early which is a bonus. We had a family room with four people(extra charge), yet they only give 2 towels and 2 pairs of slippers. We asked for more towels and slippers, they did deliver the towels for one day but not the other. Internet dropping in and out.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Neville, Jersey

Liked: Cleanliness, staff & service, room comfort
Not too bad
Booked the Nice Swan out of necessity. It was New years & Nah trang was basically full .I wasn't expecting much so was pleasantly surprised to find a clean room of good size with everything I need for a small price.

6/10 Okay

Kristopher

Disliked: Staff & service

8/10 Good

Vincent, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best bang for the buck
Staff is friendly, hotel is in excellent condition, close to everything. Price is amazing. Would give 4.5 if I could.

8/10 Good

DANIEL, Chiang Rai Thailand / Marina Del Rey, California

Liked: Cleanliness, staff & service, property conditions & facilities
Three Star for a 2 Star price
We stayed 2 nights then extended it to 7 Nights because we were comfortable in this little Jewel of a Hotel thats only 2 years old. Front desk girls are friendly with a warm smile to greet you on arrival. Best value we found in this area with about 5 hotels we stayed at. We are now in the Sheraton in a suite with 2 balconies, 2-50" LED T.V.'s on the 23rd. Floor Ocean view. Nice Swan is a mini Sheraton and a fine choice for your stay in Nha Trang. Do Not rent their overpriced motorbikes, because the units are worn out with burned out turn signals and stop lights. Better bikes in the area for 1/2 the price.

8/10 Good

DANIEL, Chiang Rai, Thailand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Swan is really really nice
Super Nice for the price. They don't know how to make a bed, The maid put's the top sheet folded on top of the comforter unlike any Hotel I've been to. Coffee in the Coffee shop is INSTANT and is garbage due to lazy staff to make a real cup of drip coffee. I rented a scooter here and paid a lot more than the shop next door. The hotel has a small pool on the 9th. floor and is very nice. We added a few days more to our stay because we enjoy staying here. We will go to the Sheraton next for 10 days to complete our vacation here.

10/10 Excellent

Tuan, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel in Hanoi
Very good

8/10 Good

Michael, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel Great Location
Was a very good hotel,large rooms location hany to everything

8/10 Good

McDs, UK

Liked: Cleanliness, property conditions & facilities, room comfort
Value for money
clean, new, 1 block back from the sea through a night market, next to restaurants, very small roof top pool, good sea views, staff ok but not as personable as at some other places, bedroom doors were poorly fitted so no accoustic separation from corridor but all quiet when we were there. Would stay again.

6/10 Okay

AHMED

6/10 Okay

Verified traveler

Disliked: Room comfort

6/10 Okay

Verified traveler

8/10 Good

Dave, Geelong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good room, and great location. Only negatives would be, although the staff were friendly they were pushy in wanting you to book tours through their tour desk.

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Nice stay
Rooms and location were good. Staff were generally pretty helpful. The bed was on the hard side but not too bad. I would suggest having some ear plugs. We could hear whenever the adjoining room used there bathroom and absolutely everything that went on in the hallway from people walking to their room, doors opening and shutting and drunk loud Russians coming home at 2am yelling and banging on their door (you could even hear their phone ring when reception called to tell them to be quite).

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
A decent stay
Stayed for a week in a superior double. Nice new and clean rooms. Good location, close to beach and good restaurants. Room to room noise was minimal but you can hear everything happening in the hallway at what seems like an amplified volume. Service was usually good however did have a bad experience with the staff members after an article of my clothing disappeared using their laundry service. They did not apologize, seem to care or want to help.

6/10 Okay

Ireland's, belfast

Liked: Cleanliness, property conditions & facilities, room comfort
keep control.
Nice hotel, good location, but they are pushy and want to organise your life. I booked two train tickets to Da Nang.....it cost me an extra £9.00! So be aware everything gets marked up massively. Otherwise good place.

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort

6/10 Okay

Verified traveler

Disliked: Staff & service, property conditions & facilities

10/10 Excellent

ogox, Paris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great price/quality
Early arrival (8am) without any problem, helpful staff, pool definitely a plus, 100 from the beach.... Great!

6/10 Okay

Verified traveler

Disliked: Cleanliness
Helpful staff, pokey room and misleading photos
Don't be fooled by the photographs of this hotel! They have superimposed a picture of gardens around the hotel, however it's actually in the middle of a busy street joined up with lots of other buildings with no garden in sight! Staff were very friendly and helpful, and spoke many languages. Good location - opposite a night market and easy to catch taxis which are cheap. Room was a bit cramped, bed had no mattress protector and towels had a few suspect stains. Hotel was very noisy with kids screaming and running down corridors. Random people would try and open our door as well. No safe in room but staff kept our valuables for us which was very kind of them. Restaurant doesn't have a great menu but loads of places to eat near the hotel and not far from the beach.