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Reviews of Panorama Nha Trang Hotel & Apartments

3.5 out of 5
Panorama Nha Trang Hotel & Apartments
2 Nguyen Thi Minh Khai, Nha Trang, Khanh Hoa

Reviews

7.8

Good

Rating 10 - Excellent. 11 out of 20 reviews" "
Rating 8 - Good. 3 out of 20 reviews" "
Rating 6 - Okay. 2 out of 20 reviews" "
Rating 4 - Poor. 0 out of 20 reviews" "
Rating 2 - Terrible. 4 out of 20 reviews" "

7.4/10

Cleanliness

7.2/10

Staff & service

7.0/10

Amenities

8.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

jim

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to beach, night market, restaurant within 2 min walk
Stayed 7 nights in Mar 2024
Response from Nhi Nguyen on Mar 23, 2024
Dear value guest, Thank you for choosing and staying at our property - Panorama Nha Trang Hotel & Aparments! We are happy to serve you and we hope you have had a pleasant experience here. We look forward to serving you again in the near future. Wishing you health and happiness. Thank you very much!

10/10 Excellent

Thanh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 2 nights in Mar 2024
Response from Panorama Nha Trang Hotel & Apartments on Mar 8, 2024
Dear value guest, Thank you for choosing and staying at our property - Panorama Nha Trang Hotel & Apartments! We are happy to serve you and we hope you have had a pleasant experience here. We look forward to serving you again in the near future. Wishing you health and happiness. Thank you very much!

2/10 Terrible

Drew

Stayed 3 nights in Jun 2023

2/10 Terrible

HA

Traveled with family
Disliked: Cleanliness, staff & service, amenities
This is NOT a hotel. It’s a condotel owned by an individual who jacked up the price upon your arrival and demanded a deposit without any specified purpose. You are furnished with shampoo and shower gel that have been used by other guests. The check in process was especially confusing and stressful on a late arrival because the front desk does not know anything about your reservation and you have to wait for the condo owner and her staff. The room is small and you only get one key card. Once you leave the room and remove the key card, the air is turned off and you’ll come back to a sauna. When we try to ask questions, they became rude and argumentative. Definitely not a “customer service” oriented business. We wouldn’t recommend it.
Stayed 2 nights in Apr 2023
Response from Panorama Nha Trang Hotel & Apartments on Apr 18, 2023
Thank you very much for your very helpful & timely feedback. We are very sorry for the inconvenience and frustration that you have encountered at Panorama. We are trying our best to improve our check in process and service quality. We will definitely focus on staff training as well so that we can serve you better next time. Thank you so much for staying with us and hope to have another opportunity to serve you and satisfy you with our improvement. Thank you!

2/10 Terrible

Tam

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They slole my stuff , the checking ứa terrible Someone even hit and run
Stayed 1 night in Apr 2023
Response from Panorama Nha Trang team on May 4, 2023
We are so sorry but we don't understand exactly what happened to you. What you described above have never happened here before. We tried to call you at the number you provided but no reply. We would very much appreciate it if you could kindly shares with us more details about the problem that you have encountered, so that we can find out what was wrong from our side and we could fix that to serve you better next time. Please kindly let us know who stole what from you, when, and who hit you, when and what's the reason for hitting...Thank you and we look forward to hearing from you

10/10 Excellent

Clarence, Palmdale

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So my first experience coming to Vietnam and I choose to stay at the Panorama Hotel. I must say the staff there are great! I was in constant contact with customer service as they would check in with me from time to time via Whatsapp to make sure everything was going smoothly and that we were happy. The hotel was clean and centrally located around good shopping and eating areas. I would definitely recommend staying here if you ever decide to visit Nha Trang, Vietnam.
Stayed 4 nights in Oct 2022
Response from Panorama Nha Trang Hotel & Apartments on Oct 7, 2022
Dear Clarence,Thank you for choosing Panorama Nha Trang Hotel & Aparments as your address of choice while staying at Nha Trang . We are happy to learn that your overall stay was up to your expectation. Once again, thank you for your inspiring compliment. We are looking forward to welcoming and serving you and your family next holiday.Sincerely,

10/10 Excellent

jerrold

Stayed 1 night in Feb 2022
Response from Panorama Nha Trang Team on Feb 24, 2022
Thank you Jerrold for staying with us and give us good review. We hope to welcome you back soon! Happy New Year!

6/10 Okay

Victoria, Ho Chi Minh City

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
It'll be good when it's finished. Positives: everything is super new. Great room, good view, nice gym/ reception area/ amazing location, 1 minute from the beach. The pool area also looked good but there wasn't a bar installed yet so nobody was using it, and the pool needed cleaning. Negatives: my room was so new I think it had been finished the day I arrived. The (empty) fridge hadn't even been plugged in, and the HUGE flatscreen TV wasn't set up nor was there a remote for it. The kettle and iron/ hairdryers were still in boxes. The room key was given to me in a plastic bag with the room number written in marker pen, and on my door was a photocopied sign in Vietnamese that translated to CUSTOMER SERVICE... it didn't exactly scream 4*. There was no information in the room about wifi password/ location of gym and pool/ room service/ local attractions, the kind of things you expect from any 4*. The hotel was very responsive to messages prior to my stay, so I went to reception to speak to them (there is no phone in the room to contact reception) but the staff didn't speak any English. So I had to resort to just messaging via expedia or google translate. During my stay they were unable to fix/ set up the TV. Also the room key won't get you to your room, you have to ask security to let you up, and if you want to use the pool/ gym on the 6th floor, you have to do the same - go down to 1, ask to be let up to 6, and the same when you want to go from the pool/gym back to your room.
Stayed 3 nights in Jan 2020
Response from Panorama Nha Trang team on Feb 6, 2020
Thank you Victoria for your comments. As you said, it'll be good when it's finished. It's too new to be perfect, and it was a few hours to the new year EVE when you arrived, that's why we were not able to assist you and serve you as perfectly as we wished. Full services will be introduced to guests soon. Thank you Victoria for choosing Panorama Nha Trang for your special Lunar New Year vacation!

10/10 Excellent

SamThi, Las Vegas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, right in the heart of Tran Phú, walk distance to night market
Stayed 1 night in Nov 2019
Response from Panorama Nha Trang Hotel & Apartments team on Nov 22, 2019
Thank you so much anh Sam A Thi for your great comments on Panorama Nha Trang Hotel & Apartments. We wish you a great holiday in this beautiful bay!

10/10 Excellent

jun kyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Panorama Nha Trang Hotel & Apartments on Feb 19, 2024
Dear value guest, Thank you for choosing and staying at our property - Panorama Nha Trang Hotel & Apartments! We are happy to serve you and we hope you have had a pleasant experience here. We look forward to serving you again in the near future. Wishing you health and happiness. Thank you very much!

8/10 Good

KIM

Traveled with group
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 4 nights in Feb 2024
Response from Panorama Nha Trang Hotel & Apartments on Feb 23, 2024
Dear value guest, Thank you for choosing and staying at our property - Panorama Nha Trang Hotel & Apartments! We are happy to serve you and we hope you have had a pleasant experience here. We look forward to serving you again in the near future. Wishing you health and happiness. Thank you very much!

10/10 Excellent

Denis

Traveled with partner
Liked: Amenities, property conditions & facilities
Manque de personnel mais comme Hôtel c'est parfait
Stayed 3 nights in Nov 2022
Response from Panorama Nha Trang Hotel & Apartments on Jan 8, 2023
Thanks for your interested in and choosing Panorama Hotel & Apartments for your destination last vacation! Especially, thanks for spending your time to sharing your feeling after the vacation so that we can improve our service day by day. We are regret if our service was not reach your satisfaction. We are looking forward to welcoming and serving you and your family next holiday! Hope you doing well!

6/10 Okay

Uchida, Ginowan

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
海まで徒歩すぐの場所にあり、オーシャンビューの景色はとても綺麗でした。
Stayed 2 nights in Aug 2022
Response from Panorama Central Nha Trang on Aug 15, 2022
Thanks for your interested in and choosing Panorama Central Nha Trang for your destination last vacation! Especially, thanks for spending your time to sharing your feeling after the vacation so that we can improve our service day by day. We are regret if our service was not reach your satisfaction. We are looking forward to welcoming and serving you and your family next holiday! Hope you doing well!

10/10 Excellent

Yoshiki

Stayed 1 night in Jul 2022

2/10 Terrible

Phuong Linh

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2022
Response from Panorama Nha Trang team on Aug 15, 2022
May we know what happened during your stay at Panorama, that made you unhappy? Please kindly advise so that we can improve our services better next time. Thank you very much Phuong Linh

8/10 Good

Shinya

Liked: Cleanliness, property conditions & facilities
なかなか良い
広々と使えて、レストランも近く、良かったです。
Stayed 1 night in Feb 2022
Response from Panorama Central Nha Trang team on Mar 9, 2022
Thank you Shinya San!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Tầm nhìn rất đẹp
Stayed 2 nights in Dec 2020
Response from Panorama Nha Trang team on Dec 23, 2020
Thank you so much for choosing Panorama Nha Trang for your vacation! Hope to welcome you back soon!

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
조식을 위한 식당이 설비 전이라 아쉬웠지만, 객실 내 취사 설비가 되어 있어서 사용하기 편했고 호텔 주변 식당을 추천해 주셔서 편리했습니다. 취사 도구를 요청드렸더니 새로 구입해 주셔서 너무 감사했습니다. 머무르는 동안 배려와 친절에 감사했습니다.
Stayed 6 nights in Jan 2020
Response from Panorama Nha Trang team on Feb 6, 2020
Thank you very much for your very positive comments! Wish you a prosperous & happy new year!

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Panorama Nha Trang Team on Jan 6, 2020
May I know your name, who gave us such a high score 10/10? We would like to know who you are, we are curious and extremely happy to learn about you, the special guest that is silently supporting us from somewhere....

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
I stayed at this hotel for 4 night before meting my friends. I enjoyed my stay and find the hotel up to standard of its stars. It is located near the beach, shops and places to eat.
Stayed 4 nights in Dec 2019
Response from Panorama Nha Trang Team on Dec 24, 2019
Your comments are special Christmas Gifts for us, right on the Christmas day, today! We are so happy & we very much appreciate your gifts! Thank you so much Alexandra for staying with us during your holiday in Nha Trang. We wish you a very merry Christmas, a super happy New Year and always enjoy your life as you are doing now!