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Reviews of Homewood Suites by Hilton Colorado Springs-North

3 out of 5
Homewood Suites by Hilton Colorado Springs-North
9130 Explorer Dr, Colorado Springs, CO

Reviews

8.6

Excellent

Rating 10 - Excellent. 423 out of 769 reviews" "
Rating 8 - Good. 190 out of 769 reviews" "
Rating 6 - Okay. 79 out of 769 reviews" "
Rating 4 - Poor. 46 out of 769 reviews" "
Rating 2 - Terrible. 31 out of 769 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities
All staff was great as always. They are updating the property so there was work being done. But it was quiet and clean.
Stayed 2 nights in Apr 2024

10/10 Excellent

Katherine, Westcliffe

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very courteous and friendly.
Stayed 1 night in Apr 2024

4/10 Poor

Par

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property is in the process of being remodeled. I'm sure it will be lovely when finished. It was a bit rough at this point.
Stayed 1 night in Apr 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in service was excellent, very friendly and helpful.
Stayed 1 night in Mar 2024

10/10 Excellent

Veronica

Stayed 4 nights in Feb 2024

10/10 Excellent

Robert, Golden

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all so friendly and accommodating! The breakfast spread was fabulous. The property was very quiet.
Stayed 2 nights in Jan 2024
Response from Front office Manager on Feb 2, 2024
Thank you so much for your review! We look forward to seeing you again!

10/10 Excellent

Orville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place
Stayed 1 night in Jan 2024
Response from Front office Manager on Feb 2, 2024
Thank you so much for your review! We look forward to seeing you again!

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay. Rooms were nice and location was very convenient
Stayed 1 night in Jan 2024
Response from Front office Manager on Feb 2, 2024
Thank you so much for your review! We look forward to seeing you again!

6/10 Okay

Josephine

Traveled with family
Liked: Staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Front office Manager on Feb 2, 2024
Thank you so much for your review! We look forward to seeing you again!

8/10 Good

Mariah De La

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast, except on the last day a woman started cleaning breakfast up at 9 & we were told breakfast was over at 10.. room was very spacious, parking was great. Amenities were great as well. Will defiantly stay here again
Stayed 3 nights in Dec 2023
Response from Front office Manager on Feb 2, 2024
Thank you so much for your review, I will look into the situation with breakfast and make sure we honor the times posted for your next stay. We look forward to seeing you again!

4/10 Poor

Ginger

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
There was trash piling up outside of the elevator the night we arrived. It still had not been cleaned up at 10:30 am the next day, in fact, more trash had accumulated. Our microwave was dirty on the inside. There were deep gouges in the living room wall.
Stayed 1 night in Dec 2023
Response from Front office Manager on Feb 2, 2024
Hello and thank you for taking the time to submit a review! I will personally speak with housekeeping to make sure these issues are addressed, and we hope you will consider us again for any future stays.

4/10 Poor

Caroline

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front office Manager on Feb 2, 2024
Thank you so much for your review! We look forward to seeing you again!

10/10 Excellent

Thomas

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, staff friendly & helpful, & it's nice to find a pet friendly place for my animals. Would definitely book this hotel again.
Stayed 2 nights in Dec 2023
Response from Front office Manager on Feb 2, 2024
Thank you so much for your review! We look forward to seeing you again!

10/10 Excellent

Lillyanna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front office Manager on Feb 2, 2024
Thank you so much for your review! We look forward to seeing you again!

10/10 Excellent

James

Traveled with pets
Liked: Amenities, property conditions & facilities
Very nice quiet n clean
Stayed 1 night in Nov 2023

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very comfortable and convenient. We stayed for several days, prepared several meals, and felt very safe. The staff was very helpful, the Continental breakfast was great, and the bed was comfortable. Will definitely be back.
Stayed 2 nights in Nov 2023

4/10 Poor

Joshua

Business traveler, Traveled with partner
Disliked: Staff & service, property conditions & facilities
Plenty of parking! We were driving a uhaul with a car in tow. Specifically chose to stay here after looking at a satellite image of the parking lot and seeing that I wouldn’t get us stuck!
Stayed 1 night in Nov 2023

8/10 Good

David

Stayed 1 night in Nov 2023

8/10 Good

Linette

Liked: Cleanliness, staff & service, room comfort
The hallway to our room had wallpaper coming off of the wall and being stapled at random places.
Stayed 1 night in Nov 2023

2/10 Terrible

Paul

Traveled with partner
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
This is an older and dated hotel (and smells that way). I made several complaints to the front desk and none of the issues were addressed. For example, I advised the male front desk person the day after we arrived (Friday) that the hand shower holder was broken and that the toilet kept recirculating every 10 minutes, making it extremely hard to sleep at night. Neither was done. The following morning (Saturday), I spoke with a young lady at the front desk about the same concerns in addition to requesting the room be cleaned. Again, nothing was done by the time we got back that evening. A third time (Sunday), I complained to the same young lady at the front desk and again nothing was done upon our return that evening. I spoke with Aubrey at the front desk that evening and she said she was the only person at the front desk and couldn't send any replacement towels or pick up the garbage. Now we're on day 4 of the same towels, garbage, and bed sheets. Absolutely unacceptable. In addition, she said she couldn't offer anymore help because I booked through Expedia. What difference does that make?? I paid for the stay upfront AT THE HOTEL FRONT DESK so what does the booking process have to do with the staying experience at the hotel?? I talked with Expedia and they said they would send an email to the general manager that evening (Sunday). It is now Thursday (a week after arrival) and I have yet to hear from anyone at Homewood. Extremely disappointed.
Stayed 4 nights in Oct 2023
Response from FRONT OFFICE MANAGER on Nov 3, 2023
Hello and good afternoon,I was hoping to have a chat with you in regard to multiple issues you had during your stay at our hotel. First off, I want to again thank you for your feedback and apologize for the experience you had. These kinds of things I take very seriously and make sure I do all of the investigation and research possible to get to the bottom of what happened. I was able to speak with maintenance and confirm that a request was put in for your room in which the toilet issue was resolved. Housekeeping services are provided every 2nd day, with a refresh and full-service rotation every other visit. Another thing to note is that the hotel unfortunately does not houseman after 4pm and the front desk is unable to leave the desk unattended. After speaking with housekeeping, I able to confirm your room was in fact provided services during your stay. I am unable to provide any further compensation or refunds. I hope you have a wonderful day and if you're in the area again I hope you will consider our hotel again!

8/10 Good

Katie

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Very friendly staff and overhall good experience
All the staff was very friendly and helpful. Breakfast each day was changed up a little with hot items and delicious. Only negative thing was there were slight things in the room such as dirty tissue in the night stand and toilet was struggling to flush. Everything else was very clean and overall comfortable. I would stay again.
Stayed 2 nights in Oct 2023
Response from FRONT OFFICE MANAGER on Nov 3, 2023
Thank you so much for your review I am glad to hear you felt at home with us and enjoyed breakfast! I hope to see you again soon!

10/10 Excellent

Erica

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and efficient.
Stayed 1 night in Oct 2023
Response from FRONT OFFICE MANAGER on Nov 3, 2023
Thank you so much for your review I will let my staff know what you thought of your stay! Hope to see you again soon!

10/10 Excellent

Ida

Stayed 1 night in Oct 2023

8/10 Good

Roger

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The property is starting to show some signs of wear (i.e. the wallpaper in the hallways is beginning to curl off of the wall at the baseboards and at the corners, cracked soap bar holder and tub in the shower, etc.) and needs a good 'once over.' No one cleaned my room when I specifically asked for housekeeping at the front desk on day #4 of a 6 night stay (I guess they forgot). No hand towels were available when I asked in person at the front desk. It was just a bunch a little things that didn't get taken care during my stay that makes you think, "Why am I staying here?" On a positive note, the breakfasts are pretty good!
Stayed 5 nights in Oct 2023
Response from Paul S FD Manager on Oct 23, 2023
Hello and good afternoon!I want to first off thank you for your review and feedback!Here at Homewood suites, we strive to provide the best service possible so that you feel comfortable and at home. It sounds like you had some issues during your stay in regard to housekeeping and I want to apologize for this. I will personally speak with housekeeping and make sure this kind of thing never happens again. I'm glad you enjoyed breakfast, and I would like to let you know that though the building is older we are actually due for renovations starting in the next couple of months. The entire hotel will be updated, and I encourage you to come back and stay with us once renovations are complete so that you can see all the amazing changes we have made!

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Paul S FD Manager on Oct 23, 2023
Thank you for sharing your experience! I hope you enjoyed your stay, and we would love to see you again!

8/10 Good

Sharon

Traveled with family
Liked: Cleanliness
It was what we needed for our 4-day family trip
We had the suite with a king bed, full kitchen, fold-out couch and bath. When we arrived to the room there wasn’t any “welcome” material showing tv channels, breakfast times or surrounding restaurants or shops, so I had to call the front desk a couple times to ask questions. We missed breakfast on Monday because the breakfast times are different on the weekend, but we didn’t have that information available to see that. The fold-out couch didn’t have any sheets on it, but my husband wanted to sleep on his portable cot anyways so the kids and I slept on the king bed. We could have asked for sheets but seeing the large stain on the mattress made it less inviting to sleep on. Other than those couple things, our stay was nice. The room was fairly large (good room for a young family) and the kitchen was easy to use. We didn’t request room service to our room so I can’t speak on that. Their breakfasts were hot and fresh, and had a nice variety of food items.
Stayed 4 nights in Oct 2023
Response from Paul Sandoval Front Office Manager on Oct 13, 2023
Hello and good afternoon!I just wanted to first thank you for staying at our hotel and taking the time to leave this feedback. Here at Homewood Suites, we strive to give you the best overall experience and make sure you feel at home. It does sound like your experience was not completely without issues and I want to apologize for any inconveniences you may have experienced during your stay. We are due for renovations here in the next couple of months and I hope you will consider us again for your future travels, so that you can see all the changes we have made!

6/10 Okay

Jordan

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel staff was good. The condition of our room was not great. It was not as clean as we hoped it would be.
Stayed 2 nights in Oct 2023
Response from Paul Sandoval Front Office Manager on Oct 12, 2023
Hello and good afternoon,I first off want to say I appreciate you taking the time to give us feedback. Here at the Homewood suites, we strive to make you every experience is perfect, and you feel at home when staying with us. I also want to apologize for your issues with the condition of the room. This is something I will work with Housekeeping to ensure it will not happen again. We are due for renovations in the next couple of months and I hope you will consider staying with us again for your future travels, so that you can see all the wonderful things we have done!

8/10 Good

Wesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
The room was clean and maintained.
Stayed 1 night in Oct 2023
Response from Paul Sandoval Front Office Manager on Oct 12, 2023
Hello and good afternoon,I first off want to say I appreciate you taking the time to give us feedback. Here at the Homewood suites, we strive to make you every experience is perfect, and you feel at home when staying with us. We are due for renovations in the next couple of months and I hope you will consider staying with us again for your future travels, so that you can see all the wonderful things we have done!

10/10 Excellent

Wendy K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Paul Sandoval Front Office Manager on Oct 9, 2023
Thank you so much for your review! We are glad you had a great experience, and we hope to see you again!

8/10 Good

william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place the couch is uncomfortable
When we checked in they gave us wrong room. So we went back down to counter they said we didn't have anything left with king bed. We ask can we get one tomorrow. She said if there is one available that we can. So in the morning we ask if they got the right room for us. They gave us a letters on we should went to their website not a third party website. They gave the right room. We have to move are stuff soon as possible before the house keepers come. So that should like to me they had the right room when we checked in.
Stayed 5 nights in Oct 2023
Response from Paul Sandoval Front Office Manager on Oct 9, 2023
I sorry to hear about your check in experience with not receiving the correct room. It seems like we were able to correct this on the second day. I'm glad your overall experience wasn't affected to much by this, and we appreciate your review! Thank you for staying with us and we hope to see you again!

10/10 Excellent

Miguel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Paul Sandoval Front Office Manager on Oct 9, 2023
Thank you for the great review! We are so glad you enjoyed your stay and had a great experience. We look forward to seeing you again soon!

4/10 Poor

Michelle

Disliked: Staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Paul Sandoval Front Office Manager on Oct 9, 2023
Thank you so much for your review. I'm sorry your stay wasn't a 10 out of 10. We strive to provide the best experience possible and hope you will stay with us again soon!

10/10 Excellent

Linda

Stayed 1 night in Sep 2023
Response from Paul Sandoval Front Office Manager on Oct 9, 2023
Thank you for the great review! We are so glad you enjoyed your stay and had a great experience. We look forward to seeing you again soon!

6/10 Okay

Danielle

Liked: Cleanliness, staff & service
It’s an older property, but for the most part
Stayed 1 night in Sep 2023
Response from Paul Sandoval Front Office Manager on Oct 9, 2023
Great news the property is due for renovation in the next couple of months! We hope you will come back and can see all of the new and beautiful changes we have made to the hotel! Thank you for taking time to leave us a review and we hope to see you again soon!

8/10 Good

Bradley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff.
Stayed 1 night in Aug 2023
Response from Paul Sandoval Front Office Manager on Oct 9, 2023
Thank you for your review! I will inform by staff of what you have said and hope next time you stay with us you will give us a 5 out of 5 rating! Thank you again and look forward to seeing you soon!

10/10 Excellent

Kylee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was super friendly and the room was nice and clean and spacious.
Stayed 1 night in Aug 2023
Response from Paul Sandoval Front Office Manager on Oct 9, 2023
Thank you for the great review! We are so glad you enjoyed your stay and had a great experience. We look forward to seeing you again soon!

10/10 Excellent

Kathleen

Stayed 1 night in Jul 2023
Response from Paul Sandoval Front Office Manager on Oct 9, 2023
Thank you for the great review! We are so glad you enjoyed your stay and had a great experience. We look forward to seeing you again soon!

6/10 Okay

Marla

Traveled with family
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

8/10 Good

Kathy

Traveled with family
Liked: Staff & service, room comfort
Ok
Traveling with 4kids we needed a larger room. Our room fit the bill. But there were several things that needed repair. The curtain was torn and the shower curtain was falling down. They advertised cable tv but we only actually only got 7-8 channels. The kitchen floor was grimy, when I wiped up a small amount of water the towel was dirty. Furniture needs to be updated. The sofa bed mattress was nothing but springs. Also someone had kicked in the bathroom door and it wasn’t repaired. Breakfast was great and the room was reasonably priced but I expected more from Hilton.
Stayed 3 nights in Jul 2023

10/10 Excellent

Alejandro

Stayed 4 nights in Jul 2023
Response from Paul Sandoval Front Office Manager on Oct 9, 2023
Thank you for the great review! We are so glad you enjoyed your stay and had a great experience. We look forward to seeing you again soon!

10/10 Excellent

Amanda

Stayed 1 night in Jul 2023
Response from Paul Sandoval Front Office Manager on Oct 9, 2023
Thank you for the great review! We are so glad you enjoyed your stay and had a great experience. We look forward to seeing you again soon!

8/10 Good

David

Stayed 1 night in Jul 2023

2/10 Terrible

Lauren

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible night stay
We arrived at the hotel around 8pm at night. At that time we were told that the hotel was overbooked and there was no room for us. I guess all the hotels in the area were at full compacity as well. After discussing for quite some time, the receptionist said she could give us a room that was technically out of service due to no AC. We went to look at it and it was not cleaned and hot. A worker offered to clean in for us and so we waited about an hour and then stayed in the hot, No AC room for the night as it was our only choice. Unfortunately we did get any sleep that night. The hotel said it was compensate us the stay but did not have any access to our information as we booked through a 3rd party
Stayed 1 night in Jun 2023

10/10 Excellent

Natasha, Winchester

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff which made my stay pleasant.
Stayed 1 night in Jul 2023

8/10 Good

Vanessa

Stayed 5 nights in Jun 2023

10/10 Excellent

Larry, ulysses

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No ice machine. That was not good.
Stayed 1 night in Jun 2023

8/10 Good

Stephanie

Traveled with family
Liked: Staff & service
Stayed 1 night in Jun 2023

10/10 Excellent

Deborah

Stayed 2 nights in Jun 2023

10/10 Excellent

Dana, Germantown

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and helpful front desk staff.
Stayed 1 night in Jun 2023

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023