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Reviews of Holiday Inn Express Hotel & Suites Crestview, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Crestview, an IHG Hotel
125 Cracker Barrel Drive, Crestview, FL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 415 out of 680 reviews" "
Rating 8 - Good. 184 out of 680 reviews" "
Rating 6 - Okay. 43 out of 680 reviews" "
Rating 4 - Poor. 22 out of 680 reviews" "
Rating 2 - Terrible. 16 out of 680 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Humberto

Disliked: Cleanliness, property conditions & facilities
Dirty, sticky floors and nasty elevator. Roaches in my room. Left my luggage in my car and slept on top of the sheets. Gross!
Stayed 1 night in Apr 2024

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. Very clean. Friendly staff.
Stayed 2 nights in Apr 2024

6/10 Okay

Ivan

Traveled with family
The beds were really unconfortable for a hotel with that price they told me they were holding 25 dollars from my card and she said by Law they have to give it to me back right away when i checked out and i checked out 15 hours ago and still waiting what she said by Law i have to get back
Stayed 2 nights in Mar 2024
Response from Megan on Apr 1, 2024
I'm sorry if you misunderstood but there is no law about incidental holds and nobody at this hotel would have told you that. We release the funds the day you check out if you are still seeing a hold that is because your bank is holding it. It typically takes 3-5 days for that pending amount to go away. I am also sorry that you found the beds uncomfortable we have overwhelmingly positive responses about our beds but there is no way for them to be perfect for everybody. They are only a few years old and they are pillow top, but I understand that not every person will like our specific mattresses. I hope you enjoyed your stay otherwise.

10/10 Excellent

Ashley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great. The hotel was spotless, the beds were comfortable, and the pool and hot tub were also super clean.
Stayed 3 nights in Mar 2024

8/10 Good

Earline

Liked: Cleanliness, staff & service, amenities
Power outage
Stayed 1 night in Mar 2024

2/10 Terrible

Theresa

Traveled with family
Disliked: Cleanliness, property conditions & facilities
After checking in, we headed to the elevator. The floors were soaked with water from patrons running around from the pool. We entered the room and discovered roaches on top of our bedspread. We went back to the front desk & neither worker seemed surprised They did not have another room available & told me to contact Expedia & they would approve the refund.
Stayed 1 night in Mar 2024

10/10 Excellent

Claudine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had everything we needed!
Stayed 1 night in Mar 2024

10/10 Excellent

Rodney

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Large room and very clean. 5 out of 5.
Stayed 1 night in Mar 2024

10/10 Excellent

Sherwin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet. Friendly check-in.
Stayed 4 nights in Feb 2024

10/10 Excellent

Odinga

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities
Nice area and friendly staff
Stayed 1 night in Jan 2024

10/10 Excellent

Alison

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was helpful and polite. The free breakfast was good and filling. Rooms were clean. No complaints about our stay.
Stayed 1 night in Jan 2024

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Dawna

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

4/10 Poor

Elton S

Traveled with family
Came and had room available. Staff didnt know this and said was not available. Took another room mor.e costly, but motel refunded proper amount.this still did not help us, for my wife has as ambulatory ability lack, and had trouble with bathtub height, but we were able to navigate this without her falling, thank God. Wrong room for our need, which we initially signed up for. There was no vaild reason this should have occurred.
Stayed 1 night in Dec 2023

8/10 Good

Brittney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Landon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is AMAZING
Stayed 1 night in Dec 2023

10/10 Excellent

Anna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is located 3 miles from my destination,
My stay was very nice very clean and quiet and the bed was so comfortable. Customer service was great. Have no complaints. I enjoy my day.
Stayed 2 nights in Dec 2023

8/10 Good

Cynthia, bushnell

Stayed 1 night in Dec 2023

8/10 Good

Anita

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and safe place to stay but I will say that the breakfast was nasty.
Stayed 1 night in Dec 2023

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean room, good breakfast!
Stayed 1 night in Dec 2023

2/10 Terrible

Shannon

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
On 12/1/23 my family checked in to an iHG Holiday Inn in Crestview, Fl The front desk person did not greet us or say Hi. She only stated I need your id. They gave us room 209. Went up to 209. Room smelled like urine and the floors were all sticky. Went back downstairs and the front desk staff made a big deal about needing to switch the room due to me booking third party. The house keeper was there and she stated that 209 was the last room to be cleaned and that the previous guest left it a mess. She switched us to a king suite 211. I originally was booked for a 2 bed queen suite. Thus loosing a bed. Next, she walked us up to room 215 to get roll a way bed. I had to roll it back to the room. My husband had to go back down to get extra pillows and towels. Again, met with hostility. The indoor pool was very cloudy and dirty looking, so my husband used the hot tub. The next morning 12/2/23 while exiting the hotel, we passed a front desk person who was screaming at the housekeeper that we met on 12/1/23. It was also noted during breakfast the hotel had not emptied their community bathroom trash and it was overflowing onto the floor. You might want to check out the dirty curtain hanging in the dining hall too where all the breakfast guests eat. On 12/2/23 my son saw a cockroach by the thermostat and took a picture so that we could show staff upon checkout. Upon checkout, the same lady that was berating housekeeping, told us because we booked third party there was nothing
Stayed 2 nights in Dec 2023

10/10 Excellent

Tracey

Stayed 1 night in Dec 2023

2/10 Terrible

Rhonda

Disliked: Cleanliness, room comfort
Hotel looked ok but we found multiple live roaches in the room.
Stayed 3 nights in Dec 2023

10/10 Excellent

Kim

Traveled with partner
Liked: Amenities
Very friendly place
Stayed 1 night in Dec 2023

10/10 Excellent

Johnnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay.
Stayed 1 night in Nov 2023

8/10 Good

Bryan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My kids really enjoyed the in door swimming pool
Stayed 2 nights in Nov 2023

10/10 Excellent

Tamara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my favorite place to stop when I am going to visit my family in St. Pete, Fl. The staff are friendly and helpful as well if there is anything you need. I feel welcomed and very safe there and this is important to a me while I travel alone.
Stayed 1 night in Nov 2023

10/10 Excellent

Orestes

Stayed 1 night in Oct 2023

10/10 Excellent

Shannon

Stayed 3 nights in Nov 2023

4/10 Poor

Caitlyn

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Nov 2023

10/10 Excellent

Pamela R

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Oct 2023

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Crestview
We were greeted by a very friendly helpful clerk! She directed us to the local attractions & offered us a freshly baked cookie! The hotel is spotless! Breakfast had a large variety of options!
Stayed 1 night in Oct 2023

10/10 Excellent

Bron

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and quiet place, location excellent, definitely will stop there again when I travel that way.
Stayed 1 night in Oct 2023

10/10 Excellent

Erica

Stayed 1 night in Oct 2023

2/10 Terrible

Lisa

Disliked: Cleanliness, staff & service, property conditions & facilities
The gentleman working made my brother leave while he was on the phone with me knowing I was paying for a room for him.
Stayed 1 night in Oct 2023

10/10 Excellent

Kemsey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My birthday get away
This Holiday inn Express was awesome. I thoroughly enjoyed my stay. My husband and I decided to get away for my birthday and we enjoyed all the amenities they had to offer. Thanks to the staff!!!
Stayed 1 night in Sep 2023

10/10 Excellent

Timothy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday Inn Crestview FL
This was a nice facility and good location. The traffic is tough due to construction and population. The pool was nice and we used the hot tub. Both satisfactory. We chose a larger room and did enjoy the second tv sitting area. Breakfast was fair. I did find something to eat but to be honest it was not that great. But, like I said, I did find something to eat there. I will also add that the room was clean and maid service very good. However, being summer and in Florida, there were a few small bugs in the bathroom. I notified the front desk and they took care of it. This sounds like a red flag, but to be honest, it was not terrible. But to be honest in my review I did want to mention it. Staff very nice and parking easy. Walking distance to restaurants and the area is nice, busy, but nice
Stayed 5 nights in Aug 2023

8/10 Good

William

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the size of the rooms and the furnishings. The breakfast was perfect. I generally dont eat breakfast, the aroma was nice and it had me curious about the menu. I ate breakfast bot mornings of my stay . Thank you !
Stayed 2 nights in Aug 2023

8/10 Good

Eyad

Stayed 1 night in Aug 2023

10/10 Excellent

Stacey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel made us realize we shohkd only stay at holiday inns.
Stayed 2 nights in Aug 2023

10/10 Excellent

Heather

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stop on a trip down I-10
Check in was quick. Beds were comfy and much needed. Room was clean.
Stayed 1 night in Aug 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Deanna

Stayed 1 night in Jul 2023

8/10 Good

Joseph

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Place to Stay When You're Away
Very clean, quiet, and comfortable. Nobody has better beds, pillows, and blankets than Holiday Inn.
Stayed 1 night in Jul 2023

10/10 Excellent

Alicia

Stayed 1 night in Jul 2023

8/10 Good

Orlando

Traveled with partner
Liked: Cleanliness, staff & service
Very Affordable and Real Nice Facility.
Stayed 1 night in Jul 2023

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Better than expected. Nice place right by the Interstate.