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Reviews of Heritage Bagan Hotel

4 out of 5
Heritage Bagan Hotel
Bagan Nyaung Oo Airport Road, Myay Nal Lay Quarter, Nyaung-U

Reviews

9.2

Wonderful

Rating 10 - Excellent. 28 out of 41 reviews" "
Rating 8 - Good. 10 out of 41 reviews" "
Rating 6 - Okay. 1 out of 41 reviews" "
Rating 4 - Poor. 2 out of 41 reviews" "
Rating 2 - Terrible. 0 out of 41 reviews" "

9.8/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Artur, Moscow

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We highly recommend this place for anyone. Situated just steps from the airport but very quiet and tranquil. Rooms are spacious, swimming pool is amazing. We enjoyed our dinners at the restaurant and drinks from the bar))
Stayed 2 nights in Dec 2023

10/10 Excellent

Christin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was big and the bed was comfortable. The gardens are beautiful. The staff are very nice. The food is so good. I didn't get a chance to hop on the pool but it looked lovely.
Stayed 1 night in Nov 2023
Response from Heritage on Nov 17, 2023
Dear Christin, Thank you for choosing to stay in our hotel. We are very welcome for your positive input and feedback. Hopefully, you will always be blessed with good health and can visit our hotel again upon your next trip to Bagan. Yours Sincerely, Htun Htun Aung General Manager

10/10 Excellent

RICARDO

Stayed 2 nights in Aug 2023
Response from tdw on Oct 4, 2023
Dear Ricardo, Thank you for choosing to stay in our hotel. We are very welcome for your positive input and feedback. Hopefully, you will always be blessed with good health and can visit our hotel again upon your next trip to Bagan. Yours Sincerely, Htun Htun Aung General Manager

8/10 Good

TAC

Traveled with group
Liked: Cleanliness
Staffs in lobby needs more friendly
Stayed 4 nights in Apr 2023
Response from tdw on Jun 20, 2023
Dear Tac, Thank you for choosing to stay in our hotel. We are very welcome for your positive input and feedback. Hopefully, you will always be blessed with good health and can visit our hotel again upon your next trip to Bagan. Yours Sincerely, Htun Htun Aung General Manager

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heritage the best in Bagan
Heritage is one of the best in Bagan, close to the airport, however you won't hear a plane the entire time. The team here, guided by Olivier, is impeccable, they really understand how to give 5 star service. The facility, pool, rooms, gym, restaurant, are all top notch, definitely don't hesitate to book this hotel for your trip.
Stayed 2 nights in Feb 2020
Response from Heritage Bagan Hotel on Feb 17, 2020
Dear Douglas, Thank you for choosing to stay in our hotel. We are very welcome for your positive input and feedback. Hopefully, you will always be blessed with good health and can visit our hotel again upon your next trip to Bagan. Yours Sincerely, Htun Htun Aung General Manager

10/10 Excellent

Stephen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved everything 👍
Loved everything
Stayed 2 nights in Feb 2020
Response from Heritage Bagan Hotel on Feb 13, 2020
Dear Stephen, Thank you for choosing to stay in our hotel. We are thanks for your positive input and feedback. Hopefully, you will always be blessed with good health and can visit our hotel again upon your next trip to Bagan. Yours Sincerely, Htun Htun Aung General Manager

10/10 Excellent

JohnNYC, New York, NY

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for our visit to Bagan! Clean, organized, most comfortable bed and pillows, spacious well-decorated room, beautiful gardens and classic brick exterior. Incredibly helpful staff: assisted us to arrange a last-minute sunrise tour. Would highly recommend!
Stayed 2 nights in Dec 2019
Response from Heritage Bagan Htel on Jan 8, 2020
Dear John, Thank you for choosing to stay in our hotel. We are very welcome for your positive input and feedback. Hopefully, you will always be blessed with good health and can visit our hotel again upon your next trip to Bagan. Yours Sincerely, Htun Htun Aung General Manager

4/10 Poor

Samantha

Liked: Cleanliness, property conditions & facilities, room comfort
Not great....
Too much faffing at check in. All windows wide open when we got to room (after 7pm) - nice to let all the mosquitos in. 1 hour wait for dinner - almost drank a bottle of wine whilst waiting. Charge for coffee at breakfast - ridiculous. On check out lady asks ‘how was ur stay’, we say ‘not great’ & she just laughs..... Lovely swimming pool area though!
Stayed 1 night in Dec 2019
Response from Heritage on Feb 6, 2020
Dear Samantha, Thank you for choosing to stay in our hotel. We will inform to concern department for your feedback. Hopefully, you will always be blessed with good health and can visit our hotel again upon your next trip to Bagan. Yours Sincerely, Htun Htun Aung General Manager

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Heritage Bagan Hotel on Jan 2, 2020
Dear Oscar, Thank you for choosing to stay in our hotel. We are very welcome for your positive input and feedback. Hopefully, you will always be blessed with good health and can visit our hotel again upon your next trip to Bagan. Yours Sincerely, Htun Htun Aung General Manager

10/10 Excellent

sonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ticks all the boxes!
This hotel ticks all the boxes. A fabulous room, beautiful pool, great dinner with wine and scrumptious croissants for brekky... oh and fast wifi and a big bath! Thank you to everyone who went out of their way to make our stay special... appreciated the later check out too!
Stayed 1 night in Aug 2019
Response from Thida on Sep 5, 2019
Dear Sonia, Thank you for choosing to stay in our hotel. We are very welcome for your positive input and feedback. Hopefully, you will always be blessed with good health and can visit our hotel again upon your next trip to Bagan. Yours Sincerely, Htun Htun Aung General Manager

10/10 Excellent

Verified traveler

Stayed 6 nights in Mar 2019
Response from tdw on Apr 12, 2019
Dear Sir, Thank you for choosing to stay in our hotel. We are very welcome for your positive input and feedback. Hopefully, you will always be blessed with good health and can visit our hotel again upon your next trip to Bagan. Yours Sincerely, Htun Htun Aung General Manager

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
The grounds are lovely, staff friendly, rooms are clean and comfortable. They don’t provide hair conditioner and there is no air conditioned area to eat at the restaurant or wait in the lobby. I had a slight misunderstanding with the spa which meant I had to wait in the lobby for an unexpected hour after check out so it got a bit uncomfortable. Otherwise it was a very nice stay.
Stayed 2 nights in Mar 2019
Response from Olivier on Apr 12, 2019
Dear Denise, we would like to thank you for all this nice compliments about our hotel ! Concerning the few negative points that you mentioned: We would like to inform you that actually our hotel shampoo is a 2in1 which mean that it s a shampoo mix with a air conditioner. It s written in the container of the shampoo. After you mentioned to our restaurant staff that you need a air conditioned area to eat, we finally set up in our Wine Cellar some tables for the one who want to eat in cool place, our staff can also provide fan if you want to eat outside. So your remark definitely helped the improvement of our service. Last point concerning the spa, we are sorry to read that you had to wait such a long time, that why we normally always recommend to our guest to make the reservation with our receptionists who have more qualification and English skills. We hope that this will not deter you from returning or recommending us as a possible accommodation venue in the magical city of Bagan. Kind Regard, Olivier Guest Relation Manager

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in a quiet setting close to airport but with no noise.
Stayed 2 nights in Mar 2019
Response from tdw on Mar 30, 2019
Dear Sir, Thank you for choosing to stay in our hotel. We are very welcome for your positive input and feedback. Hopefully, you will always be blessed with good health and can visit our hotel again upon your next trip to Bagan. Yours Sincerely, Htun Htun Aung General Manager

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New hotel - less than two years old
Fantastic hotel near the airport. Everything perfect expect the coffee in the morning. You expect a decent coffee in such a hotel to start your day.
Stayed 2 nights in Feb 2019
Response from tt on Feb 12, 2019
Dear Simon, Thank you for choosing to stay in our hotel . We are very welcome for your positive input and feedback. Hopefully, you will always be blessed with good health and can visit our hotel again upon your next trip to Bagan. Yours Sincerely, Htun Htun Aung General Manager

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Off the scale!
Beautiful hotel, wonderful staff, excellent food. This was one of the highlights of our trip through Asia. I recommend renting e-bikes from the hotel to tour the temples.
Stayed 2 nights in Jan 2019
Response from tdw on Feb 2, 2019
Dear Henry, Thank you for choosing to stay in our hotel . We are very thanks for your positive input and feedback. Hopefully, you will always be blessed with good health and can visit our hotel again upon your next trip to Bagan. Yours Sincerely, Htun Htun Aung General Manager

10/10 Excellent

Verified traveler

Stayed 2 nights in Jan 2019
Response from tdw on Jan 26, 2019
Warm greeting from Heritage Bagan Hotel! Thank you for choosing to stay in our hotel. We are very thanks for your positive input and feedback. Hopefully, you will always be blessed with good health and can visit our hotel again upon your next trip to Bagan. Yours Sincerely, Htun Htun Aung General Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good. Good value for the value. Rooms are large
Stayed 2 nights in Jan 2019
Response from thida on Jan 26, 2019
Warm greeting from Heritage Bagan Hotel! Thank you for choosing to stay in our hotel. We are very welcome for your positive input and feedback. Hopefully, you will always be blessed with good health and can visit our hotel again upon your next trip to Bagan. Yours Sincerely, Htun Htun Aung General Manager

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Excellent attention to my peanut allergy. They subsituted corn oil for the breakfast service for the entire kitchen
Stayed 2 nights in Jan 2019
Response from Thida on Jan 21, 2019
Warm greeting from Heritage Bagan Hotel! Thank you for choosing to stay in our hotel. We are very welcome for your positive input and feedback. Hopefully, you will always be blessed with good health and can visit our hotel again upon your next trip to Bagan. Yours Sincerely, Htun Htun Aung General Manager

8/10 Good

Roland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018
Response from tdw on Jan 11, 2019
Warm greeting from Heritage Bagan Hotel! Thank you for choosing to stay in our hotel. We are very welcome for your positive input and feedback. Hopefully, you will always be blessed with good health and can visit our hotel again upon your next trip to Bagan. Yours Sincerely, Htun Htun Aung General Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is an amazing hotel. Stunning in appearance. Extremely helpful. Location is perfect.
Stayed 2 nights in Dec 2018
Response from TDW on Dec 24, 2018
Warm greeting from Heritage Bagan Hotel! Thank you for choosing to stay in our hotel. We are very welcome for your positive input and feedback. Hopefully, you will always be blessed with good health and can visit our hotel again upon your next trip to Bagan. Yours Sincerely, Htun Htun Aung General Manager

8/10 Good

Shishko, Bulgaria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We was in hotel 4 night. I sent email asked for transfer and they are not answering me. In room not have Internet.They are put one ruter for two rooms. Air conditioning the spirit in the bed. From hotel was apologizing for that not answering me . Hotel is new. Room is big. The breakfast is good. The swimming pool is good.Hotel is 5-7 minuets walking distance to airport.
Stayed 4 nights in Mar 2018

10/10 Excellent

JONG IN

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very very gooooood
Stayed 2 nights in Jan 2020
Response from Heritage Bagan Hotel on Jan 27, 2020
Dear Jong, Thank you for choosing to stay in our hotel. We are very thanks for your positive input and feedback. Hopefully, you will always be blessed with good health and can visit our hotel again upon your next trip to Bagan. Yours Sincerely, Htun Htun Aung General Manager

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ジュニアスイートに泊まりましたが、居間に椅子二脚と丸テーブルが有りましたが、できればパソコンとちょっとした作業が出来る程度の広さがほしかったです。私は、バスルームにつながる化粧台？のスペースで用を足しましたが、居間の広さが有れば十分置けるだけにちょっと残念。
Stayed 2 nights in Jan 2020
Response from Heritage on Jan 27, 2020
Dear Sir/Madam, Thank you for choosing to stay in our hotel. We are very welcome for your positive input and feedback. Hopefully, you will always be blessed with good health and can visit our hotel again upon your next trip to Bagan. Yours Sincerely, Htun Htun Aung General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019
Response from Heritage Bagan Hotel on Jan 2, 2020
Dear Sonia, Thank you for choosing to stay in our hotel. We are very welcome for your positive input and feedback. Hopefully, you will always be blessed with good health and can visit our hotel again upon your next trip to Bagan. Yours Sincerely, Htun Htun Aung General Manager

4/10 Poor

YUSUKE

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from olivier on Dec 9, 2019
Dear Yusuke, We are sorry if our check-out service wasn't as good as you expected. We are surprise about this reviews because nothing was mentioned upon your check-out but be sure that the concerning department has been inform. Olivier Guest Relation Manager

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
groups effect stay of individuals
nice hotel but less suitable for business stay or individuals who seek quiet place, as groups frequently occupy restaurant and pool. Hotel staff did their utmost to solve the inconvenient situations but management better create separate areas for groups to not disturb individuals. other hotels do so, so why not this furthermore wonderful cleab hotel with nice staff. Restaurant is only outside, in the rather high temperatures quite a challenge.
Stayed 4 nights in Oct 2019
Response from Thida Win on Oct 10, 2019
Dear Madam, Warm greeting from Heritage Bagan Hotel! We would like to thank you for the input given during your stay at hotel. We would like to inform you that creating air-condition restaurant at entrance of hotel compound and will going to finish @ November 2019. And also preparing for group dine area as individuals place for furfure. We deeply apologize for your experience and any inconvenience this may have caused you. We thank you for your feedback that will allow us to improve our service and avoid the same mistake in the future. Success always to you and look forward to see you again. Yours Sincerely, Htun Htun Aung

10/10 Excellent

CHANG WOO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019
Response from Thida on Aug 16, 2019
Dear Chang Woo, Thank you for choosing to stay in our hotel. We are very thanks for your positive input and feedback. Hopefully, you will always be blessed with good health and can visit our hotel again upon your next trip to Bagan. Yours Sincerely, Htun Htun Aung General Manager

10/10 Excellent

TK, JAPAN

Liked: Cleanliness, staff & service
非日常の時間を過ごせ本当に満足しています。スタッフは皆フレンドリーで常に気にかけてくれます。 ホテルの外には２台のATMが設置されており、そのうち１台は日本語対応しています。 ホテルのwi-fiは速度も問題なく使用できました。 テレビのチャンネルにNHKがあり、新元号に変わる瞬間のニュースも遠い異国の地でリアルタイムに拝見しました。
Stayed 3 nights in Apr 2019
Response from Thida on May 7, 2019
Dear Sir, Thank you for choosing to stay in our hotel. We are very welcome for your positive input and feedback. Hopefully, you will always be blessed with good health and can visit our hotel again upon your next trip to Bagan. Yours Sincerely, Htun Htun Aung General Manager

10/10 Excellent

K, JAPAN

Liked: Cleanliness, staff & service, property conditions & facilities
設備は嫌いで、スタッフもみな笑顔で良いホテルでした。
Stayed 2 nights in Mar 2019
Response from tdw on Mar 26, 2019
Dear Sir/Madam, Thank you for choosing to stay in our hotel. We are very welcome for your positive input and feedback. Hopefully, you will always be blessed with good health and can visit our hotel again upon your next trip to Bagan. Yours Sincerely, Htun Htun Aung General Manager

8/10 Good

Kusamakura, Hiroshima

Liked: Cleanliness, staff & service, property conditions & facilities
コストパフォーマンスはとてもいい　施設は新しく快適　観光と食事の点で数日の滞在にはレンタルバイクが必須かも　朝食の提供は10時までだが、団体が出たあとの８時半にいったら、お粥もクロワッサンもベーコンもなくなっていて補充されなかった　ちょっと大きな減点　団体のいなかった日は十分なメニュー
Stayed 3 nights in Mar 2019
Response from Tdw on Mar 22, 2019
Warm greeting from Heritage Bagan Hotel! Dear Kusamakura, Thank you for choosing to stay in our hotel. We are very welcome for your positive input and feedback. It will always serve as a reminder for us to maintain and improve the quality of our service as well as possible. Hopefully, you will always be blessed with good health and can visit our hotel again upon your next trip to Bagan. Yours Sincerely, Htun Htun Aung General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un peu loin des points d'intérêt, sites et restaurants, mais proche de l'aéroport.
Stayed 4 nights in Feb 2019
Response from tdw on Mar 30, 2019
Dear Sir, Thank you for choosing to stay in our hotel. We are very welcome for your positive input and feedback. Hopefully, you will always be blessed with good health and can visit our hotel again upon your next trip to Bagan. Yours Sincerely, Htun Htun Aung General Manager

10/10 Excellent

jean luc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent séjour
Excellent hôtel situé à proximité de l'aéroport architecture remarquable et environnement soigné très belle piscine Petit déjeuner de qualité Bon restaurant personnel sympathique à recommander
Stayed 2 nights in Feb 2019
Response from tdw on Feb 26, 2019
Dear Jean, Thank you for choosing to stay in our hotel . We are very thanks for your positive input and feedback. Hopefully, you will always be blessed with good health and can visit our hotel again upon your next trip to Bagan. Yours Sincerely, Htun Htun Aung General Manager

10/10 Excellent

GRACE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2019
Response from t on Feb 18, 2019
Dear Grace, Thank you for choosing to stay in our hotel . We are very thanks for your positive input and feedback. Hopefully, you will always be blessed with good health and can visit our hotel again upon your next trip to Bagan. Yours Sincerely, Htun Htun Aung General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bel hôtel au niveau architecture Personnel au petit soin Chambre confortable Restaurant a recommander Merci à Olivier le manager pour avoir pris le temps de discuter avec nous nous lui souhaitons beaucoup de réussite Jean-Jacques et Karine
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
완벽한 호텔
정말 사진으로 보는 것 보다 더 활홀했어요~ 방도 깔끔하고 화장실도 냄새하나도 안나도 안나고 좋아요! 베란다에서 밤하늘의 별을 보며 야식먹을때도 너무 행복했네요 ~ 수영장도 너무 아름답고 관리가 잘되어 있고, 서비스도 너무 좋아요! 예약하면서 check in 9am 경 원한다고 메일 보냈더니 가능했어요! 조식도 다양하고, 수영장 근처에서 조식을 먹어서 뷰도 넘 좋구 행복했어요! 모든게 너무 좋았어요! 산책길도 예뻐요! 낮에도 좋고 밤에도 좋고 직원들도 너무 친절하고! 또 가고 싶은 곳입니다. 다만 바간과 거리가 약간 있지만 이바이크 타고 왔다갔다하기엔 괜찮았어요~
Stayed 1 night in Jan 2019
Response from tdw on Jan 29, 2019
Warm greeting from Heritage Bagan Hotel! Thank you for choosing to stay in our hotel. We are very helpful for your positive input and feedback. Hopefully, you will always be blessed with good health and can visit our hotel again upon your next trip to Bagan. Yours Sincerely, Htun Htun Aung General Manager

10/10 Excellent

Elise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptionnel
Un séjour magnifique dans cet hôtel de rêve. Tout était parfait . Un accueil très chaleureux. Le personnel fait tout pour que vous vous sentiez bien .
Stayed 3 nights in Jan 2019
Response from thida on Jan 26, 2019
Warm greeting from Heritage Bagan Hotel! Thank you for choosing to stay in our hotel. We are very helpful for your positive input and feedback. Hopefully, you will always be blessed with good health and can visit our hotel again upon your next trip to Bagan. Yours Sincerely, Htun Htun Aung General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Tolles zimmer und Pool. Sehr freundliches personal
Stayed 3 nights in Jan 2019
Response from t on Jan 11, 2019
Warm greeting from Heritage Bagan Hotel! Thank you for choosing to stay in our hotel. We are very thanks for your positive input and feedback. Hopefully, you will always be blessed with good health and can visit our hotel again upon your next trip to Bagan. Yours Sincerely, Htun Htun Aung General Manager

10/10 Excellent

Verified traveler

Stayed 3 nights in Dec 2018
Response from t on Jan 11, 2019
Warm greeting from Heritage Bagan Hotel! Thank you for choosing to stay in our hotel. We are very welcome for your positive input and feedback. Yours Sincerely, Htun Htun Aung General Manager

10/10 Excellent

Ernesto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018
Response from TDW on Nov 19, 2018
Dear Ernesto, Warm greeting from Heritage Bagan Hotel! Thank you for choosing to stay in our hotel. We are very welcome for your positive input and feedback. Hopefully, you will always be blessed with good health and can visit our hotel again upon your next trip to Bagan. Yours Sincerely, Htun Htun Aung General Manager

8/10 Good

Harry, NRW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Schöne Anlage! Sehr wenige Gäste. Frühstück nur Mittelklasse.
Stayed 1 night in Nov 2018
Response from T on Nov 10, 2018
Warm greeting from Heritage Bagan Hotel! Dear Harry Thank you for choosing to stay in our hotel . We are very welcome/thanks for your positive input and feedback. Hopefully, you will always be blessed with good health and can visit our hotel again upon your next trip to Bagan. Yours Sincerely, Thida Win

10/10 Excellent

Gacu, Sachsen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grandios
Sehr freundliches Personal und alles perfekt bzw über den Erwartungen
Stayed 3 nights in Apr 2018
Response from Heritage Bagan Hotel on May 12, 2018
Warm greeting from Heritage Bagan Hotel! Thank you for choosing to stay in our hotel. We are very thanks for your positive input and feedback. Hopefully, you will always be blessed with good health and can visit our hotel again upon your next trip to Bagan. Yours Sincerely, Htun Htun Aung General Manager