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Reviews of Happy Express Hotel

2.5 out of 5
Happy Express Hotel
Diaz Ordaz 312, Col Centro, Oaxaca, OAX

Reviews

8.8

Excellent

Rating 10 - Excellent. 68 out of 141 reviews" "
Rating 8 - Good. 56 out of 141 reviews" "
Rating 6 - Okay. 15 out of 141 reviews" "
Rating 4 - Poor. 0 out of 141 reviews" "
Rating 2 - Terrible. 2 out of 141 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Miguel Angel

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Sonia

Traveled with family
Liked: Amenities, property conditions & facilities
The lady at the front desk was really nice and helpful. Also the hotel was really nice and clean plus has ac
Stayed 2 nights in May 2024
Response from Gamaliel Domínguez on May 10, 2024
Happy Express Hotel agradece su preferencia. Sus comentarios y su calificación es muy importante para nosotros. Seguimos esforzándonos.

6/10 Okay

William

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff seemed very friendly and helpful. The public areas were clean and tidy. The negative aspects were: Excessive noise / loud conversations No posted signs re. noise policy. In fact, there seemed to be no noise policy as the patio (ground floor level) allowed people well into the night (11:30pm) and really early in the morning (5:30am) The public areas of the hotel were *extremely* echoey and thus it was very important to have signs re. noise and loud conversations. A minor negative> the rooms lacked "do not disturb" door knob signs to alert the room service staff.
Stayed 3 nights in Apr 2024
Response from Gamaliel Domínguez on Apr 26, 2024
Happy Express Hotel agradece su preferencia. Sus comentarios son muy importante para nosotros. Gracias por contribuir con nosotros para seguir mejorando.

8/10 Good

Edward, Bath

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent. they were willing to help and very hospitalible
Stayed 4 nights in Apr 2024
Response from Gamaliel Domínguez on Apr 14, 2024
Happy Express Hotel agradece la oportunidad de brindarnos la oportunidad de ser anfitriones para su estancia por nuestro estado. Su opinión es muy importante para nosotros seguimos esforzándonos.

10/10 Excellent

Olga

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was a very a excellent experience, two blocks away from the center of Oaxaca. Definitely recommend it
Stayed 3 nights in Mar 2024
Response from Gamaliel Domínguez on Apr 14, 2024
Happy Express Hotel agradece su preferencia y por la delicadeza de tomarse un momento de su valioso tiempo para escribirnos. Su opinión es muy importante para nosotros. Seguimos esforzándonos.

10/10 Excellent

Jorge

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff handled our issues great. Big rooms for double beds. King size beds available. 3 min walk to down town. No parking. It has an elevator. No restaurant or bar.
Stayed 3 nights in Mar 2024
Response from Gamaliel Domínguez on Mar 28, 2024
Happy Express Hotel agradece su preferencia y por la delicadeza de tomarse un momento de su valioso tiempo para escribirnos. Sus comentarios son muy importantes para nosotros. Seguimos esforzándonos. Saludos

8/10 Good

Ruben

Liked: Cleanliness, staff & service, property conditions & facilities
Parking secury and free
Stayed 1 night in Mar 2024
Response from Gamaliel Domínguez on Mar 23, 2024
Happy Express Hotel agradece su preferencia. Su opinión es muy importante para nosotros. Seguimos esforzándonos.

10/10 Excellent

Daniela

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying at the Happy Express. The staff was excellent and very helpful and friendly. Rooms are nice and clean and beds are on the harder side which I like. AC works well and you get woken up by a lot of birds that come to the courtyard. We'll be back!
Stayed 4 nights in Mar 2024
Response from Gamaliel Domínguez on Mar 23, 2024
Happy Express Hotel agradece su preferencia y por la delicadeza de tomarse un momento de su valioso tiempo para escribirnos. Su opinión es muy importante para nosotros. Seguimos esforzándonos.

8/10 Good

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Gamaliel Domínguez on Feb 14, 2024
Happy Express Hotel agradece su preferencia y por tomarse un momento de su valioso tiempo para emitir una calificación, es muy importante para nosotros.Seguimos esforzándonos.

10/10 Excellent

Naomy Yazmin

Stayed 2 nights in Jan 2024
Response from Gamaliel Domínguez on Mar 23, 2024
Happy Express Hotel agradece su preferencia y por calificarnos. Es muy importante para nosotros. Seguimos esforzándonos.

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Hot shower, clean, hard mattress and friendly staff.
Stayed 1 night in Dec 2023
Response from Gamaliel Domínguez on Feb 14, 2024
Happy Express Hotel agradece su preferencia.Su opinión es muy importante para nosotros.

10/10 Excellent

Alan and Wendy

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was very clean with colorful and interesting decor. The courtyard in the middle was very inviting though we didn't take the time to enjoy it. The staff are very friendly. The neighbourhood is, well Mexico, but it is only 3 blocks to the Zocalo, so an excellent location. If you are tall your knees may hit the wall when you sit on the toilet.
Stayed 2 nights in Dec 2023

10/10 Excellent

Mark, Fort Myers

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with very friendly staff just a few blocks from the main plaza, many restaurants, museums, great shopping, gym, chocolate shops, chill coffee shops. There is a kitchen area. The courtyard features several umbrella tables where you can eat or drink. They also provide recycling bins on site. Affordable and convenient.
Stayed 10 nights in Oct 2023

8/10 Good

Angelica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Centrally located with everything you need
The hotel is pretty central to everything, just a short walk to the zocalo and restaurants. The hotel is away from the city noise which is nice. The staff is really nice and helpful and the rooms are super clean. There are no luxuries, this hotel is very minimalist and the bed was a little hard. However, it was good for a short visit in Oaxaca and a safe distance to walk during the night.
Stayed 4 nights in Nov 2023

6/10 Okay

Maria

Traveled with partner
Liked: Cleanliness, staff & service
Door security, bathroom was slippery as it was in a slope and bed was not comfortable at all! No security box!
Stayed 3 nights in Oct 2023
Response from Gamaliel Domínguez on Oct 31, 2023
Happy Express Hotel agradece su preferencia. Su opinión es muy importante para nosotros para seguir mejorando nuestros servicio. La caja de seguridad se encuentra en recepción

10/10 Excellent

Charlotte

Stayed 1 night in Aug 2023

10/10 Excellent

Stephen

It’s a modern building with hot water and all, close to centro and a good price I think
Stayed 2 nights in Jul 2023

6/10 Okay

Juana

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Close walking distance to everything.
Stayed 1 night in Jun 2023
Response from Gamaliel Domínguez on Jul 10, 2023
Happy Express Hotel agradece su preferencia. su opinión es muy importante para nosotros. Seguimos mejorando.

8/10 Good

Joseph

Stayed 5 nights in May 2023
Response from Gamaliel Domínguez on May 24, 2023
Happy Express Hotel agradece su preferencia. Su opinión es muy importante para nosotros. Seguimos mejorando.

8/10 Good

Jada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was really wonderful. The outdoor space is nice and relaxing, staff is great, the cleaning staff cleaned the room to spotless every day. It’s pretty close to Mercado Benito Juárez and zocalo square (4-6 blocks) but a little far and a little dark to walk alone as a solo female. Although this is true for most cities. The shower had great hot water and pressure, the tv had tons of channels, both Mexican and American channels (in English). 2 small gripes: the mattress was very hard and extremely uncomfortable. Maybe some of the rooms have new mattresses, I’m not sure. I had a lot of hip and back pain and had trouble sleeping on it. Second, the door to the room had only one tiny lock on the knob which would have been very easy to break into. I’ve traveled extensively all over the world and never had a hotel that didn’t have a deadbolt or additional lock. Just a thought, but some added security would be nice.
Response from Gamaliel Domínguez on Mar 4, 2023
Estimada Jada, Happy Express Hotel agradece su preferencia, y la oportunidad que nos brindó de ser anfitrión para su estancia por éste bello estado.En cuánto al tema del colchón, lo puedo haber comentado en recepción para cambiarla de habitación.Su opinión es muy importante para nosotros. Seguimos esforzándonos.

10/10 Excellent

Luis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service and convenient access to zocalo
Stayed 1 night in Feb 2023
Response from Gamaliel Domínguez on Feb 21, 2023
Happy Express Hotel agradece su preferencia. Su opinión es muy importante para nosotros. seguimos esforzándonos.

10/10 Excellent

Ivana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solid hotel! Affordable, clean, and only a 5 min walk to the Zocalo (main square in the center of town).
Stayed 3 nights in Feb 2023
Response from Gamaliel Domínguez on Feb 8, 2023
Happy Express Hotel agradece la oportunidad de elegirnos como anfitriones para su descanso. Su opinión es muy importante para nosotros. Seguimos mejorando.

10/10 Excellent

LUIS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023
Response from Gamaliel Domínguez on Mar 8, 2023
Happy Express Hotel agradece su preferencia. Su calificación es muy importante para nosotros. Seguimos esforzándonos.

10/10 Excellent

Merrill

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was great. Staff was amazing. The room was perfect with a large shower with lots of hot water. The bed was very comfortable and the room was clean. The patio was an oasis and colorful. This hotel was perfect in every way for me. I will stay here upon my return to Oaxaca.
Response from Gamaliel Domínguez on Jan 7, 2023
Happy Express Hotel agradece su preferencia y la amabilidad de tomarse unos minutos escribirnos. Su opinión es muy importante para nosotros. Seguimos esforzándonos.

8/10 Good

Shawn

Liked: Cleanliness, property conditions & facilities, room comfort
Hidden gem in Centro
We have stayed in a lot of hotels in various Mexican cities and this has to be one of the best we have encountered. The room is clean, the bed is comfortable and the shower has tons of hot water and good pressure. The air conditioning works well and the staff is friendly. This hotel is close to all of the major attractions and I would say it is a Mexican 3 star hotel (the star system is a bit loose in Mexico lol). This place is small but gives you all you need. What more could you ask for? Don't ask my wife this question about anything...just kidding.
Stayed 5 nights in Dec 2022
Response from Gamaliel Domínguez on Jan 2, 2023
Happy Express Hotel agradece su preferencia. Su opinión es muy importante para nosotros. Seguimos mejorando.

10/10 Excellent

Patricia

Stayed 1 night in Nov 2022

10/10 Excellent

Cynthia

Stayed 1 night in Oct 2022
Response from Gamaliel Domínguez on Oct 30, 2022
Happy Express Hotel agradece su preferencia y por la calificación que nos ha brindado. Saludos

8/10 Good

Natalie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Gamaliel Domínguez on May 29, 2022
Happy Express Hotel agradece su preferencia. Su opinión es muy importante para nosotros, Seguimos esforzándonos.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean place in a great location
Hotel was in a great location - away from the main crowds but still in the Centro. The rooms were super clean (GREAT cleaning staff) and the central patio was delightful. While it was helpful to have an elevator, it was pretty loud and could be heard at night (we used ear plugs). We enjoyed our stay and loved Cafe Alex, which is around the corner. Packed with locals, the food was plentiful and yummy.
Stayed 4 nights in Dec 2021
Response from Gamaliel Domínguez on Feb 16, 2022
Happy Express Hotel agradece su preferencia y el darnos la oportunidad de poder bridarles el servicio de alojamiento. Su opinión es muy importante para nosotros.

6/10 Okay

Veronica, Redlands

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The location is great. The rooms are clean but small, no dresser only a table/nightstand. The beds are very firm, too hard for my liking. The bathrooms are outdated and have poor ventilation. Shower is very slippery. Friendly staff and service.
Stayed 6 nights in Oct 2021
Response from Gamaliel Domínguez on Nov 6, 2021
Happy Express Hotel appreciates your preference. Your opinion is very important to us.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were so nice! Everyone was super sweet! Room was nice. They were even nice enough to give us our room early and hold on to our luggage since our flight wasn’t till 9pm.
Stayed 2 nights in May 2021
Response from Gamaliel Domínguez on May 31, 2021
El Happy Express Hotel agradece su preferencia, Su opinión es muy importante para nosotros.

2/10 Terrible

Verified traveler

Disliked: Staff & service, amenities
This hotel is in a busy part of town. The staff were not very helpful. Two of the guys working the front desk were always in a bad mood and annoyed whenever I asked a question. I canceled my stay half way through the 8 days I had paid. The management agreed to refund me the nights, however, it’s been over two weeks and they haven’t do so. I tried reaching them through the Travelocity portal but they never replied. Stay at the Holiday Inn Express instead. It’s nicer and in a better part of town.
Stayed 8 nights in May 2021

10/10 Excellent

Danny

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Value
Excellent for the price!
Stayed 2 nights in Apr 2021
Response from a on Apr 13, 2021
GRACIAS POR SU COMENTARIO

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's close to city center. Lots of places to eat that are close by. Both mercados are about 4 blocks away.
Stayed 4 nights in Jan 2020
Response from Gamaliel Domínguez on Feb 7, 2020
Happy Express Hotel appreciates your preference. Your opinion is very important to us.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Nov 2019
Response from Gamaliel Domínguez on Nov 19, 2019
Happy Express Hotel agradece su preferencia y de antemano por la calificación que nos brinda, seguimos esforzándonos.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2019
Response from Gamaliel Domínguez on Jun 20, 2019
Gracias por la calificación.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2019
Response from Gamaliel Domínguez on Apr 29, 2019
Gracias, Su opinión es muy importante para nosotros.

8/10 Good

Gwen

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Great location and very clean with helpful staff. I read reviews that said it was noisy but we had no problem with noise. The only noise you could hear from our room were chirping birds in the morning - and we were there at the peak of día de los muertos. Room was a little small for two people and didn’t have much storage space (just closet). No hair dryer or safe. Our main problem was the bed was rock hard and very uncomfortable.
Stayed 4 nights in Oct 2018

6/10 Okay

Verified traveler

Liked: Staff & service
Central, walking distance to Zocalo, artesanal market and other attractions.
Stayed 2 nights in Oct 2018
Response from Gamaliel on Nov 4, 2018
Thank you for visiting, the Happy Express Hotel appreciates your preference.

10/10 Excellent

JUAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great hotel to stay at
Stayed 1 night in Mar 2018
Response from Gamaliel Domínguez on Mar 19, 2018
Thank you for your comments, we will continue to strive to provide the attention you deserve.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, friendly and accommodating staff. Very close to the Ocale and surrounding areas. Happy to recommend and stay again on our next visit.
Stayed 2 nights in Jan 2018
Response from Gamaliel on Jan 7, 2018
Muchas gracias por sus comentarios, seguiremos esforzándonos para seguir brindando un buen servicio.

8/10 Good

Louis, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities
Better than just OK
Good hotel, just a little far from tourist areas, no safe in room, no ice machines. There was coffee/tea available 24/7 but no creamers/milk of any sort, have to drink black. Ok really but I think just a little overpriced, not yet a "boutique" status type hotel.
Stayed 5 nights in Oct 2017
Response from HAPPY EXPRESS HOTEL on Nov 16, 2017
Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.

8/10 Good

Sharron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2017
Response from MARLENE on Nov 14, 2017
Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.

10/10 Excellent

carlos, Brisbane, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and close
Me and my wife stayed in oaxaca for the day of the dead in happy express and was very convenient the location of the hotel, no more than 3 blocks away from the tourist places to visit like the markets and zocalo. The place was clean and the staff was very friendly.
Stayed 3 nights in Oct 2017
Response from HAPPY EXPRESS HOTEL on Nov 16, 2017
Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2017
Response from MARLENE on Nov 16, 2017
Thank you

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort
Ok as expected
Overall there was good and bad. Our friend was having their wedding during the day of the dead festivities. Finding a hotel no matter how far I booked was hard. Overall the hotel was clean and safe. The bed was like sleeping on a rock and the pillows were like sleeping with out pillows. The service was as expected, if I needed something I had to ask. Spotty amenities. I had to ask for a hair dryer and iron. There was no ironing board so I had to get creative. Overall it was as expected I don’t have anything bad to say I just wish I felt more comfortable.
Stayed 3 nights in Oct 2017
Response from MARLENE on Nov 14, 2017
Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.

8/10 Good

Francine, US

Liked: Staff & service, property conditions & facilities
Good Location
This is hotel is located within walking distance of zocalo, restaurants and shopping. The spacious room was located on the first floor. Beds were very comfortable. A few evenings during our stay it was very noisy until very late (12 am) in the common space located outside our room. We let management know but it happened one more evening. We were there for 8 days. The front desk staff were extremely helpful with directions, recommendations for meals, and tour arrangements. The room was cleaned everyday but sometimes lacking with a clean sink in the bathroom. As a female travelers, we felt very safe. Overall I would recommend this hotel. The price was right.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Good last-minute find!
Quite a bit of street noise in the evening, but quieted down after the busses stopped running. Otherwise a nice hotel a little bit removed from the main tourist area of Oaxaca.

10/10 Excellent

Carmen, Canandaigua

Liked: Cleanliness, staff & service, property conditions & facilities
Seguridad , limpieza y amabilidad
Stayed 1 night in May 2024

10/10 Excellent

Zulma Faviola

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
todo super
Stayed 1 night in Apr 2024
Response from Gamaliel Domínguez on May 10, 2024
Happy Express Hotel agradece su preferencia y por la delicadeza de tomarse un momento de su valioso tiempo para calificarnos. Seguimos esforzándonos.