Indoor pool, seasonal outdoor pool
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Reviews of Holiday Inn Express Hotel & Suites Ocean City, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Ocean City, an IHG Hotel
12601 Coastal Hwy, Ocean City, MD

Reviews

8.8

Excellent

Rating 10 - Excellent. 541 out of 1002 reviews" "
Rating 8 - Good. 321 out of 1002 reviews" "
Rating 6 - Okay. 88 out of 1002 reviews" "
Rating 4 - Poor. 30 out of 1002 reviews" "
Rating 2 - Terrible. 22 out of 1002 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Allen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second stay there. Had a very nice time.
Stayed 2 nights in May 2024

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness, quiet, and a top notch staff they were all wonderful!
Stayed 2 nights in Apr 2024

10/10 Excellent

Johnny I

Liked: Cleanliness, amenities
Cleanliness front Desk mannerisms location
Stayed 1 night in Apr 2024
Response from Gsm on Apr 29, 2024
Johnny, Thank you for your feedback. We're pleased to hear everything went well with your stay; we look forward to your next visit.

10/10 Excellent

Kelley

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was fabulous and so welcoming. Location is great and the hotel is clean and easy to access. Great stay!
Stayed 1 night in Apr 2024
Response from Gsm on Apr 13, 2024
Kelley, Thank you for your review and your kind words. We're pleased to hear that you enjoyed your stay with us. we look forward to your next visit.

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities
Like the pool and location
Stayed 1 night in Mar 2024
Response from Gsm on Apr 2, 2024
Ray, Thank you for your feedback. We're pleased to hear everything went well with your stay; we look forward to your next visit.

8/10 Good

Margaret

Traveled with family
Liked: Staff & service, property conditions & facilities
The property was clean and the staff was helpful
Stayed 3 nights in Mar 2024
Response from Gsm on Apr 2, 2024
Thank you Margaret for your recent feedback! We are so happy to hear that everything went well. We look forward to your next visit here.

6/10 Okay

La-Toya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast wasn't the best in terms of options. Room were satisfactory, but noise level was not. Overall an ok stay.
Stayed 2 nights in Mar 2024
Response from Gsm on Mar 29, 2024
La-Toya, Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities
It was exactly what I needed and where it was, too.
Stayed 1 night in Mar 2024
Response from Gsm on Mar 29, 2024
Rick, Thank you for your feedback. We're pleased to hear everything went well with your stay; we look forward to your next visit.

10/10 Excellent

George

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here is amazing! Darlene the cleaning lady is super friendly and does a superb job. Jaymie the lady at the front desk is also super friendly and even remembered us from 5 months ago! Keke is another super friendly front desk lady and more! The free breakfast is great! If you leave hungry, its your own fault! I wish we would gotten the name of the lady working the kitchen. She was on top of everything! Super friendly and nice too! The hotel is great but the employees keep us coming back!
Stayed 4 nights in Mar 2024
Response from Gsm on Mar 29, 2024
George, Thank you for sharing your positive experience and for your kind words regarding our staff. We're pleased to hear you enjoyed your stay with us, we look forward to your next visit

10/10 Excellent

Stephen C.

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Upon our arrival we received a warm and friendly greeting from the ladies at the front desk.They promptly provided pertinent information about the facility. The entire facility and specifically our room were very clean and well maintained. The staff managing the continental breakfast were very responsive and continued to keep an adequate supply of warm and fresh food available. We were very please with every aspect of our stay and would certainly stay here in the future. Highly recommend.
Stayed 3 nights in Mar 2024
Response from Gsm on Mar 26, 2024
Thank you for sharing your positive experience and for your kind words regarding our staff. We're pleased to hear you enjoyed your stay with us, we look forward to your next visit.

10/10 Excellent

bonna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love our stay! Staff are friendly and they always make sure you have fresh towels and the room is clean everyday, easy parking and accessible to restaurants and food
Stayed 3 nights in Mar 2024
Response from Gsm on Mar 22, 2024
Bonna, Thank you for your feedback. We're pleased to hear everything went well with your stay; we look forward to your next visit.

10/10 Excellent

Misty, Richlands

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly
Stayed 2 nights in Mar 2024
Response from Gsm on Mar 19, 2024
Misty, Thank you for your feedback. We're pleased to hear everything went well with your stay; we look forward to your next visit.

10/10 Excellent

Theresa

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, great rate, everything you need and a comfortable, clean room
Stayed 1 night in Mar 2024
Response from Gsm on Mar 8, 2024
Theresa, we're pleased to hear that you had a wonderful experience at our establishment. We take great pride in providing exceptional service. We look forward to your next visit.

10/10 Excellent

Roger

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was close to the rec center which is why we were there. Very convenient and clean.
Stayed 1 night in Mar 2024
Response from Gsm on Mar 5, 2024
Roger, Thank you for your feedback. We're pleased to hear everything went well with your stay; we look forward to your next visit.

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved this hotel! Clean, and close to everything!
Stayed 1 night in Feb 2024
Response from Gsm on Mar 3, 2024
Amy, Thank you for your feedback. We're pleased to hear everything went well with your stay; we look forward to your next visit.

10/10 Excellent

TYISHA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was fast
Stayed 1 night in Feb 2024
Response from Gsm on Feb 26, 2024
Tyisha, we're pleased to hear that you had a wonderful experience at our establishment. We take great pride in providing exceptional service. We look forward to your next visit.

10/10 Excellent

Kristen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
We stayed for a futsal tournament at the rec center. His hotel was the perfect location. Plus, it was affordable, clean, and the staff was lovely.
Stayed 2 nights in Feb 2024
Response from Gsm on Feb 12, 2024
Kristen, we're pleased to hear that you had a wonderful experience at our establishment. We take great pride in providing exceptional service. We look forward to your next visit.

10/10 Excellent

Susann

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Feb 2024
Response from Gsm on Feb 12, 2024
Susan, Thank you for your feedback. We look forward to your next visit.

10/10 Excellent

Luisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing
Stayed 1 night in Feb 2024
Response from Gsm on Feb 26, 2024
Luisa, we're pleased to hear that you had a wonderful experience at our establishment. We take great pride in providing exceptional service. We look forward to your next visit.

10/10 Excellent

Dwayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, great breakfast!
Staff was courteous, room was clean, water was hot, breakfast was great. What more do you want?
Stayed 1 night in Feb 2024
Response from Gsm on Feb 5, 2024
Dwayne, we're pleased to hear that you had a wonderful experience at our establishment. We take great pride in providing exceptional service. We look forward to your next visit.

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Gsm on Feb 6, 2024
Sharon, Thank you for your feedback. We look forward to your next visit.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and friendly, great complimentary breakfast!
Stayed 2 nights in Jan 2024
Response from Gsm on Jan 19, 2024
Joseph, we're pleased to hear that you had a wonderful experience at our establishment. We take great pride in providing exceptional service. We look forward to your next visit.

10/10 Excellent

Jennifer

Stayed 2 nights in Dec 2023
Response from Gsm on Feb 5, 2024
Jennifer, Thank you for your feedback. We look forward to your next visit.

10/10 Excellent

Steven, Altamont

Liked: Cleanliness, staff & service, property conditions & facilities
Perfectly located for our needs
Stayed 1 night in Dec 2023
Response from Gsm on Jan 19, 2024
Thank you for your feedback. We're pleased to hear everything went well with your stay; we look forward to your next visit.

10/10 Excellent

Amanda

Stayed 4 nights in Jan 2024
Response from Gsm on Jan 19, 2024
Amanda, Thank you for your feedback. We look forward to your next visit.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Gsm on Jan 19, 2024
Laura, Thank you for your feedback. We look forward to your next visit.

10/10 Excellent

Camila

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Gsm on Jan 7, 2024
Camila, Thank you for your feedback. We look forward to your next visit.

10/10 Excellent

David

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay vv
Very clean hotel. Great service and friendly staff. Great location. Definitely a keeper.
Stayed 1 night in Dec 2023
Response from Gsm on Jan 5, 2024
David, Thank you for your feedback. We're pleased to hear everything went well with your stay; we look forward to your next visit.

10/10 Excellent

Janet

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Gsm on Jan 5, 2024
Janet, Thank you for your feedback. We look forward to your next visit.

10/10 Excellent

Tina

Stayed 3 nights in Dec 2023
Response from Gsm on Jan 5, 2024
Tina, Thank you for your feedback. We look forward to your next visit.

8/10 Good

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place to stay for Winter Festival.
Stayed 1 night in Dec 2023
Response from Gsm on Dec 19, 2023
Thank you for your feedback. We're pleased to hear everything went well with your stay; we look forward to your next visit.

10/10 Excellent

Gary

Stayed 2 nights in Dec 2023
Response from Gsm on Jan 7, 2024
Thank you for your feedback. We look forward to your next visit.

10/10 Excellent

Noelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Beautiful hotel! From the big Christmas Tree in front lobby to the welcoming staff, its a great plave to relax and unwind. It's also walking distance to Winterfest of Lights, which is why we originally decided to stay there. The only issue is some of the guests for lights will take up the parking, but the hotel staff apologized and parking wasn't as bad as we thought it would be.
Stayed 2 nights in Dec 2023
Response from Gsm on Dec 19, 2023
Noelle, Thank you for your feedback. We're pleased to hear everything went well with your stay; we look forward to your next visit.

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Wonderful stay and staff. The bonus right near the Winterfest.
Stayed 1 night in Dec 2023
Response from Gsm on Dec 19, 2023
Thank you for your feedback. We're pleased to hear everything went well with your stay; we look forward to your next visit.

10/10 Excellent

Mike

Traveled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Dec 2023
Response from Gsm on Dec 12, 2023
Thank you for your feedback. We look forward to your next visit.

8/10 Good

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My only complaint would be coming back from dinner and not being able to find parking at the hotel during the winterfest hours.
Stayed 2 nights in Dec 2023
Response from Gsm on Dec 12, 2023
Maria, please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Dave

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendy. Will stay again
Stayed 3 nights in Nov 2023
Response from Gsm on Dec 12, 2023
Dave, Thank you for your feedback. We're pleased to hear everything went well with your stay; we look forward to your next visit.

8/10 Good

janet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Gsm on Dec 12, 2023
Thank you for your feedback. We look forward to your next visit.

8/10 Good

Robyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing service
We were impressed with how clean everything was. The staff was incredibly helpful and friendly for our stay. We had an issue with the people in the room next door shouting at us for leaving our room in the morning (8am on a busy parade weekend). The front desk immediately took care of it and spoke to them.
Stayed 2 nights in Dec 2023
Response from Gsm on Dec 12, 2023
Robyn. Thank you for your feedback, we're pleased to hear everything went well with your stay; we look forward to your next visit.

8/10 Good

Jason

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing that we really had a problem with was parking. We were there for the Christmas Light show at the park with our young kids (8yrs & 7month) and we had trouble parking at night due to no one enforcing you can only park at the hotel if your staying at the hotel. I mean the hotel doesn’t even have a parking pass to put up for there guest all they ask for is Make & Model of your car no pass no license plate number so there’s no way it can be enforced. Frustrating parking out in no man’s land with small kids when we are the paying customers.
Stayed 2 nights in Nov 2023
Response from Gsm on Dec 12, 2023
Jason,please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

marie

Stayed 2 nights in Nov 2023
Response from Gsm on Dec 19, 2023
Thank you for your feedback, We look forward to your next visit.

8/10 Good

Anthony

Traveled with family
Very nice property.
Stayed 1 night in Nov 2023
Response from Gsm on Nov 18, 2023
Thank you for your feedback. We're pleased to hear everything went well with your stay; we look forward to your next visit.

10/10 Excellent

Danielle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a two night mother/daughter trip. Everything was excellent from check-in to check-out. The friendly staff really made us feel welcome. I would definitely recommend and will be back again.
Stayed 2 nights in Nov 2023
Response from Gsm on Nov 18, 2023
Thank you for your feedback. We're pleased to hear everything went well with your stay; we look forward to your next visit.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and continental breakfast was absolutely amazing. Very friendly staff. Could use larger waste cans. I would highly recommend this hotel to anyone.
Stayed 3 nights in Nov 2023
Response from Gsm on Nov 17, 2023
Thank you for your feedback. We're pleased to hear everything went well with your stay; we look forward to your next visit.

10/10 Excellent

Avery

Stayed 3 nights in Oct 2023
Response from Gsm on Nov 4, 2023
Avery, Thank you for your feedback, we look forward to your next visit.

8/10 Good

Yunseon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Gsm on Nov 3, 2023
Yunseon. Thank you for your feedback, we look forward to your next visit.

8/10 Good

Christopher, Baltimore

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to access, plenty of parking and walkable dining and shopping options as well as just a short walk to the beach. Room was clean and welcoming, staff were very friendly and helpful.
Stayed 2 nights in Oct 2023
Response from Gsm on Oct 27, 2023
Thank you for your feedback. We're pleased to hear everything went well with your stay; we look forward to your next visit.

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
not so happy with s handicap room but probably what I reserved in error…
Stayed 1 night in Oct 2023
Response from Gsm on Oct 15, 2023
Linda,Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Gsm on Oct 8, 2023
Cynthia, Thank you for your feedback, we look forward to your next visit.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Gsm on Oct 7, 2023
Karen, Thank you for your feedback. we look forward to your next visit.