Dear Ivy, Thank you for taking the time to share your honest feedback about your recent stay at The Shells Resort & Spa Phu Quoc. We are delighted to hear that you enjoyed our resort's design, beautiful surroundings, private beach, helpful staff, spacious rooms, and delicious breakfast, especially the outdoor BBQ dinner.We sincerely apologize for the concerns you raised regarding facility upkeep and service levels. It is disheartening to hear that you encountered loose door hinges, falling items like toilet paper holders, and the general feeling of the resort needing refurbishment. We understand your disappointment, as these elements certainly do not reflect the standards we strive for and detract from the overall guest experience.Please know that we take your feedback very seriously and are committed to addressing these issues with urgency. We are currently undertaking renovations and upgrades throughout the resort, prioritizing areas requiring immediate attention, such as the door hinges and loose fixtures. We are also implementing stricter maintenance protocols and increasing our housekeeping staff to ensure cleanliness and a well-maintained environment.We acknowledge that while the resort possesses undeniable charm, it requires revitalization to fully match its potential. Your observation serves as a valuable reminder of the continuous improvement we strive for. We are confident that the ongoing renovations and service enhancements will offer a significantly improved experience for future guests.We appreciate your understanding and patience as we implement these changes. We hope you will consider giving us another opportunity in the future to showcase the progress we are making and regain your confidence in The Shells Resort & Spa Phu Quoc.Thank you again for choosing The Shells Resort & Spa Phu Quoc. We value your honest feedback and hope to welcome you back soon to experience the improvements we are making.Sincerely,The Shells Resort & Spa Phu Quoc

Dear Sarah,Thank you so much for taking the time to share your feedback about your recent stay at The Shells Resort & Spa Phu Quoc. We truly appreciate your honest insights and are committed to learning from guest experiences, both positive and negative.We're thrilled you enjoyed the friendly staff and convenient 24/7 buggy service, allowing you to effortlessly explore the resort. We also appreciate your understanding of the challenges involved in maintaining white tiles in the hot Phu Quoc climate. While we assure you cleanliness is a top priority for us, we understand how the yellowing tint might create an initial impression that falls short of expectations.We sincerely apologize for the inconvenience caused by the pool maintenance during your stay. We acknowledge your feedback that, while you had a decent stay, you weren't fully convinced by the 5-star experience. We take this critique seriously and are constantly striving to improve every aspect of The Shells. We would love to learn more about your specific concerns and suggestions to better understand how we can bridge the gap between your expectations and reality.We hope you'll give The Shells another chance in the future, allowing us to demonstrate our commitment to delivering a truly exceptional 5-star experience.Sincerely,The Shells Resort & Spa Phu Quoc Team

Dear Michael,We are deeply sorry to learn about the disappointing experience you had at The Shells Resort & Spa Phu Quoc. We understand your frustration and agree that your description falls far short of the 5-star standard we strive for.The issues you mentioned regarding cleanliness, rusty fixtures, and discrepancies between the advertised visuals and the actual conditions are unacceptable. We are taking your feedback very seriously and have already launched a thorough investigation into these concerns.We truly apologize for the inconvenience and distress caused by the early termination of your stay. We understand your prepayment puts you in a difficult position, and we are sincerely trying to find a reasonable and fair solution.We understand that regaining your trust and changing your negative experience will take time, but we are dedicated to improving and ensuring that The Shells Resort & Spa Phu Quoc truly reflects the 5-star experience we promise.Sincerely,The Shells Resort & Spa Phu Quoc Team

Dear Anna Maria,Thank you for taking the time to leave us a review of your recent stay at The Shells Resort & Spa Phu Quoc. We appreciate your feedback, even when it isn't entirely positive.While we're disappointed to hear you rated your experience a 4/10, we understand that travel experiences are personal and what works for one person might not for another. We would truly appreciate it if you could share more details about what aspects of your stay fell short of your expectations. Your feedback helps us identify areas for improvement and tailor our offerings to better serve all our guests.We strive to create a relaxing and memorable experience for everyone who visits The Shells. We always welcome constructive criticism and hope that by understanding your concerns, we can earn a higher rating on your next visit.Please feel free to reply to this email or reach out to us directly at [phone number] or [email address] to share your thoughts. We value your feedback and hope to have the opportunity to exceed your expectations in the future.Sincerely,The Shells Resort & Spa Phu Quoc Team

Dear Jyun Sian, Thank you for your fantastic 5-star review! We're thrilled to hear you enjoyed your stay so much. We strive to offer an exceptional experience, and your feedback assures us we're on the right track. Welcome back anytime!The Shells Resort & Spa Phu Quoc

Xin chao Johnny Chinh,On behalf of The shells resort & spa team, we would like to thank you for choosing our resort for your destination at Phu Quoc Island.We are pleased that you had a wonderful stay and your positive feedback will be motivate us to continuing delivery a best service to our guest.We hope to have the opportunity of welcoming you back again at The shells resort & spa Phu Quoc in the nearest future.Best regards,Van PhamFront Office Manager

Xin chao Phuong,Thank you for taking the time to sharing your stay at recent stay.On behalf of The shells resort & spa team, we are sincerely apology about the issues happened that not meet your expectation. We are presently reviewing your constructive feedbacks with the goal towards improvement in areas of shortfall mentioned. Once again, thank you for your feedbacks and we hope to have the opportunity of welcoming you back again in order for us to gain your trust in making your next stay a memorable one.Best regards,Van PhamFront Office Manager

Xin chào Chi Tung, We are gratified to know that you’ve had a great stay experience with us. Our goal is to ensure that all our guests enjoy memorable stay experiences with us and we are truly happy we managed to achieve that with your stay. Your compliment is highly appreciated and it will serve as a motivation for our team to continue to elevate guest experience at The Shells Resort & Spa Phu Quoc to a higher level. Once again, thank you very much for sharing your experience with us, and we look forward to welcoming you back to the warmth & hospitality of The Shells Resort & Spa Phu Quoc. Warm regards, Hai Tran Vice General Manager

Dear Vincy Jenevieve,It’s a genuine pleasure to have the opportunity to welcome you to stay with us at The Shells Resort & Spa Phu Quoc!We are delighted to know that you’ve had a great stay experience overall with us. Your compliments are highly appreciated as a motivation for our team to continuously thrive on the best quality of service for all our guests.Once again, thank you for sharing your feedback with us. We hope to be your home away from home every time your travels bring you to our paradise island.Warm regards,Hai TranVice General Manager

Xin chao Hung,On behalf of The Shells Resort & Spa Phu Quoc, thank you for choosing to stay at The Shells Resort and sharing your amazing experience with us.We are very happy to learn that you’ve had a great stay experience with us. Your compliments are highly appreciated as a priceless motivation for our team to continuously thrive on the best quality of service for all our guests.Once again, thank you for sharing your wonderful moments with us and we hope to be your home away from home every time your travels bring you to our paradise island.Warm regards,Hai TranVice General Manager

Xin chao Laura,On behalf of The Shells Resort & Spa Phu Quoc, thank you for choosing to stay at The Shells Resort and sharing your amazing experience with us.We are very happy to learn that you’ve had a great stay experience with us. Your compliments are highly appreciated as a priceless motivation for our team to continuously thrive on the best quality of service for all our guests.Once again, thank you for sharing your wonderful moments with us and we hope to be your home away from home every time your travels bring you to our paradise island.Warm regards,Hai TranVice General Manager

Xin chào Lisa, We are gratified to know that you’ve had a great stay experience with us. Our goal is to ensure that all our guests enjoy memorable stay experiences with us and we are truly happy we managed to achieve that with your stay. Your compliment is highly appreciated and it will serve as a motivation for our team to continue to elevate guest experience at The Shells Resort & Spa Phu Quoc to a higher level. Once again, thank you very much for sharing your experience with us, and we look forward to welcoming you back to the warmth & hospitality of The Shells Resort & Spa Phu Quoc. Warm regards, Hai Tran Vice General Manager

Xin chao Jennifer,It’s a genuine pleasure to have the opportunity to welcome you to stay with us at The Shells Resort & Spa Phu Quoc!We are delighted to know that you’ve had a great stay experience overall with us. Your compliments are highly appreciated as a motivation for our team to continuously thrive on the best quality of service for all our guests.Once again, thank you for sharing your feedback with us. We hope to be your home away from home every time your travels bring you to our paradise island.Warm regards,Hai TranVice General Manager

Xin chào Seoyeon,We are gratified to know that you’ve had a great stay experience with us. Our goal is to ensure that all our guests enjoy memorable stay experiences with us and we are truly happy we managed to achieve that with your stay. Your compliment is highly appreciated and it will serve as a motivation for our team to continue to elevate guest experience at The Shells Resort & Spa Phu Quoc to a higher level.Once again, thank you very much for sharing your experience with us, and we look forward to welcoming you back to the warmth & hospitality of The Shells Resort & Spa Phu Quoc.Warm regards,Hai TranVice General Manager

Dear Sravan,It’s a genuine pleasure to have the opportunity to welcome you to stay with us at The Shells Resort & Spa Phu Quoc!We are delighted to know that The Shells has everything for our guests in making a great stay thanks to your feedback in details and we are more than happy to learn that you’ve had a memorable stay experience with us. Your compliments are highly appreciated as a priceless motivation for our team to continuously thrive on the best quality of service for all our guests.Once again, thank you for sharing your great feedbacks with us. We hope to be your home away from home every time your travels bring you to our paradise resort.Warm regards,Hai TranVice General Manager

Xin chao Tatiana, Thank you for staying with us recently and we are happy to know that you had an enjoyable stay. As we strive to provide all our guests with memorable stay experiences, we are presently reviewing your feedbacks with the goal towards improvement in areas of shortfall mentioned. Once again, thank you for your feedbacks and we do look forwards to welcoming you back to our charming resort in the not too distant future. Warm regards, Hai Tran Vice General Manager

Xin chao TINA,It’s a genuine pleasure to have the opportunity to welcome you to stay with us at The Shells Resort & Spa Phu Quoc!We are delighted to know that you’ve had a great stay experience overall with us. Your compliments are highly appreciated as a motivation for our team to continuously thrive on the best quality of service for all our guests.Once again, thank you for sharing your feedback with us. We hope to be your home away from home every time your travels bring you to our paradise island.Warm regards,Hai TranVice General Manager

Dear Truc,Thank you for choosing to stay at The Shells Resort & Spa Phu Quoc and sharing your recent experience with us.We are delighted to hear that you have experienced an overall good stay experience and your recognition will serve as a continued motivation to strive and elevate our guest experience further going forward. Once again, thank you for your feedback and we look forward to having a chance to welcome you back to the warmth & hospitality of The Shells Resort & Spa Phu Quoc in the near future.Warm regards,Hai TranVice General Manager

Dear Ms. JESSICA,A very warm thank you for sharing your recent experience at The Shells Resort & Spa We Delighted your score to rated us with 5* that show our team were able to made you a relaxing and memorable stay at our hotel. Please rest assured that your kind word has been past to the entire team, great way to celebrate their passion in work. Thank you for your recommendation and We are all looking forward to welcoming you back again in the nearest future. Best Regards, Ha Nguyen Kim Thu (Ms.) Front Office Manager

Dear bunvathA very warm thank you for sharing your recent experience at The Shells Resort & Spa We Delighted your score to rated us with 4* that show our team were able to made you a relaxing and memorable stay at our hotel. Please rest assured that your kind word has been past to the entire team, great way to celebrate their passion in work. Thank you for your recommendation and We are all looking forward to welcoming you back again in the nearest future. Best Regards, Ha Nguyen Kim Thu (Ms.) Front Office Manager

Dear Mr.Patrik,We very much appreciate your comments regarding your stay at the Shells Phu Quoc Resort.Our location is perfect for anybody looking to have a peaceful and relaxing getaway. Guests can choose to dip in our grand pool, dive in the ocean through our private beach access, join in any of our activities such as free Kayak, unwind in with a Happy hour refreshing cocktail or take part in a romantic dinner at Flow Restaurant.Thanks your 10* feedback, We always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ha Nguyen Kim Thu (FOM) &The Management Team!.

Dear Ms.Jenny,We very much appreciate your comments regarding your stay at the Shells Phu Quoc Resort.Our location is perfect for anybody looking to have a peaceful and relaxing getaway. Guests can choose to dip in our grand pool, dive in the ocean through our private beach access, join in any of our activities such as free Kayak, unwind in with a Happy hour refreshing cocktail or take part in a romantic dinner at Flow Restaurant.Thanks your 5* feedback, We always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ha Nguyen Kim Thu (FOM) &The Management Team!.

Dear Mr. Russell,On behalf of The Shells Resort & Spa, we would like to thank you for choosing The Shells Resort for your stay this time. It is our great pleasure to be of service to you.We are also very sorry about the construction at the beach, affecting the customer's experience at the resort.Because we want to repair and renovate the beach, giving visitors more space to enjoy the beach.We are sorry to have let you have an uncomfortable experience at The Shells. If you have some specific points you'd like to share with me about your expectations, I'd love to hear them, especially regarding the bad attitude of our staff.We sincerely hope to welcome you under better circumstances for your next stay in Phu Quoc.Wishing you and your family good health.Best Regards,Ha Nguyen Kim Thu (FOM) & The Shells Team!

Thân gửi Anh Hung,Chúng tôi chân thành cảm ơn Anh và Gia đình đã lựa chọn The Shells Resort & Spa Phu Quoc cho kỳ nghỉ của mình . Chúng tôi luôn luôn mong muốn lắng nghe ý kiến phản hồi của Anh, vì đó là một đóng góp vô cùng quý báu giúp chúng tôi học hỏi và cải thiện nhằm nâng cao chất lượng dịch vụ hơn nữa.Rất mong trong thời gian sắp tới sẽ lại chào đón Anh cùng gia đình tại Phú Quốc cũng như cho The Shells có một cơ hội để phục vụ Gia đình Anh một lần nữa với tất cả sự chân thành và đổi mới.Cuối cùng, chúc Anh và Gia đình thật nhiều sức khỏe và có nhiều trải nghiệm tốt đẹp trong những chuyến đi tiếp theo của Gia đình.Chúng tôi mong được lắng nghe những ý kiến đóng góp từ Anh. Nếu Anh sẵn lòng hãy để lại số điện thoại, bộ phận CSKH chúng tôi sẽ liên hệ. Xin chân thành cảm ơn!Trân trọng!Hà Nguyễn Kim Thư (FOM) & The Shells Team!

Dear Sonata,On behalf of The Shells Phu Quoc Resort Management Board, thank you for choosing The Shells Resort for your family vacation.I am very honored and delighted that you take the time to rate 5 stars on Expedia and have a very detailed and sincere share about the quality of service at The Shells Resort, this will certainly be a valuable motivation. to promote the maintenance of service quality to provide comfortable and memorable stays when Customers choose The Shells Resort as their vacation destination in the future.Once again, thank you and best wishes to you and your family. Our greatest wish is to welcome you and your Family back to The Shells in the near future!Best regards.Ha Nguyen Kim Thu (Ms.) & The Shells Team.

Dear Mr. Vinh,We very much appreciate your comments regarding your stay at the Shells Phu Quoc Resort.Our location is perfect for anybody looking to have a peaceful and relaxing getaway. Guests can choose to dip in our grand pool, dive in the ocean through our private beach access, join in any of our activities such as free Kayak, unwind in with refreshing cocktail or take part in a romantic dinner at Flow Restaurant.Thanks your 10* feedback, We always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ha Nguyen Kim Thu (FOM) &The Management Team!.

Dear Van,On behalf of The Shells Phu Quoc Resort Management Board, thank you for choosing The Shells Resort for your family vacation.Thanks for your feedback on Expedia, as well as your sincere comments about the Resort, this will certainly be a very valuable motivation to promote the maintain the quality of service at the Resort.Currently, The Shells has been in operation for more than 8 years. We have plans for the renovation and upgrading of facilities as well as equipment at the Resort. We always want to bring the best experience to our customers. Therefore, the sincere comments from customers are always taken into account, helping The Shells to develop more and more.Once again, thank you and best wishes to you and your family. Our biggest wish is to welcome you and your family back to The Shells in a brand new version!Best regards.Ha Nguyen Kim Thu (FOM) & The Shells Team.

Dear Mr.Michael,We very much appreciate your comments regarding your stay at the Shells Phu Quoc Resort.Our location is perfect for anybody looking to have a peaceful and relaxing getaway. Guests can choose to dip in our grand pool, dive in the ocean through our private beach access, join in any of our activities such as free Kayak, unwind in with a refreshing cocktail or take part in a romantic dinner at Flow Restaurant.Thanks your 10* feedback, We always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ha Nguyen Kim Thu (FOM) &The Management Team!.

Dear Mr.Leo,We very much appreciate your comments regarding your stay at the Shells Phu Quoc Resort.Our location is perfect for anybody looking to have a peaceful and relaxing getaway. Guests can choose to dip in our grand pool, dive in the ocean through our private beach access, join in any of our activities such as free Kayak, unwind in with refreshing cocktail or take part in a romantic dinner at Flow Restaurant.Thanks your 8* feedback, We always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ha Nguyen Kim Thu (FOM) &The Management Team!.

Dear Mr.Solomon,We very much appreciate your comments regarding your stay at The Shells Phu Quoc Resort.Our location is perfect for anybody looking to have a peaceful and relaxing getaway. Guests can choose to dip in our grand pool, dive in the ocean through our private beach access, join in any of our activities such as free Kayak, unwind in with refreshing cocktail or take part in a romantic dinner at Flow Restaurant.Thanks your 5* feedback, We always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ha Nguyen Kim Thu (FOM) &The Management Team!.

친애하는 JEA HYEON님,Shells Phu Quoc Resort에서의 숙박에 대한 귀하의 의견에 진심으로 감사드립니다.우리의 위치는 평화롭고 편안한 휴가를 원하는 사람에게 완벽합니다. 투숙객은 그랜드 풀에 몸을 담그거나 전용 해변을 통해 바다에서 다이빙을 하거나 무료 카약, 상쾌한 칵테일과 같은 활동에 참여하거나 Flow Restaurant에서 낭만적인 저녁 식사에 참여할 수 있습니다.귀하의 10* 피드백에 감사드립니다. 긍정적인 피드백을 받는 것은 항상 기쁩니다. 귀하의 의견을 우리 팀과 공유하겠습니다. 이 피드백은 서비스 품질을 지속적으로 개선하기 위해 노력하는 모든 직원에게 격려가 될 것이라고 확신합니다.경험을 공유해 주셔서 다시 한 번 감사드리며, 다음 방문이 이전 방문처럼 즐거우시기를 바랍니다.감사합니다,Ha Nguyen Kim Thu (FOM) & 관리팀!.

Xin chao Robert,On behalf of The Shells Resort & Spa Phu Quoc, thank you for choosing to stay at The Shells Resort and sharing your amazing experience with us.We are very happy to learn that you’ve had a great stay experience with us. Your compliments are highly appreciated as a priceless motivation for our team to continuously thrive on the best quality of service for all our guests.Once again, thank you for sharing your wonderful moments with us and we hope to be your home away from home every time your travels bring you to our paradise island.Warm regards,Hai TranVice General Manager

Dear Mr Duc Huu,Thank you for taking the time to share your experience of your recent stay with us in The Shells Resort & Spa Phu Quoc.I’m sorry to see here that you didn’t enjoy your time in our property and our service, the communication are normally praised in 99% of the reviews.If you have some specific points you would like to share with me about what were your expectations, I would love to hear them, especially on the bad attitude of our staff. We sincerely hope to welcome you in better circumstances for your next holiday in Phu Quoc.With my best regards,Ha Nguyen Kim Thu (Ms.) & The Shells Team

Dear Mr.David,On behalf of The Shells Resort & Spa, we wish to thank you for honoring us with your recent visit to The Shells Resort. It was our great pleasure to be of service to you.Our location is perfect for anybody looking to have a peaceful and relaxing getaway. Guests can choose to dip in our grand pools, dive in the ocean through our private beach access, join in any of our activities such as kayak, unwind at the Pool Bar with a nice refreshing cocktail or take part in a romantic dinner at Flow Restaurant.I have to looked deeply to your advise with detail, and that was pass to our Operation team to improve. Keep in mind that the standard requirements in hospitality industry are high, we always take guests' comments seriously and ensure that we are endeavoring to refine the services to achieve the highest standards.Thank you again for your staying at The Shells Resort & Spa I look forward to having you back soon.Best Regards,Ha Nguyen Kim Thu (FOM) & The Management team

Dear Mrs. Laura,We very much appreciate your comments regarding your stay at the Shells Phu Quoc Resort.Our location is perfect for anybody looking to have a peaceful and relaxing getaway. Guests can choose to dip in our grand pool, dive in the ocean through our private beach access, join in any of our activities such as free Kayak, unwind in with a Happy hour refreshing cocktail or take part in a romantic dinner at Flow Restaurant.Thanks your 5* feedback, We always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ha Nguyen Kim Thu (FOM) &The Management Team!.

Dear Mr.Matthew,We very much appreciate your comments regarding your stay at the Shells Phu Quoc Resort.Our location is perfect for anybody looking to have a peaceful and relaxing getaway. Guests can choose to dip in our grand pool, dive in the ocean through our private beach access, join in any of our activities such as free Kayak, unwind in with a Happy hour refreshing cocktail or take part in a romantic dinner at Flow Restaurant.Thanks your 5* feedback, We always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ha Nguyen Kim Thu (FOM) &The Management Team!.

Dear Mary, On behalf of the staffs and management of The Shells Resort & Spa, I would like to say thank you very much for choosing The Shells Resort as a destination in Phu Quoc island. Our location is perfect for anyone looking to have a peaceful and relaxing getaway. Guests can choose to dip in our grand pools, dive in the ocean through our private beach access, join in any of our activities such as kayak, refreshing cocktail or take part in a romantic dinner at Flow Restaurant. The Shells has been in business for over 8 years. We have plans to repair and upgrade facilities as well as equipment at the Resort. We always want to bring the best experience to our customers. Therefore, the sincere comments from customers are always remembered by us, helping The Shells to develop more and more. About beach, that is one of the big thing in some countries include Vietnam. Usually, our beach operations team cleaning as an activities per day, some times out of control because of the windy bring waste into, as you may know Phu Quoc is a developing & young island in hospitality industry, that means a lot of things must be done to be good. that is a general problem to all hoteliers and government managers like a difficult, need a hand of people living on this island include people of neighboring countries. We always take guests' comments seriously and ensure that we are endeavoring to refine the services to achieve the highest standards. Best Regards, Ha Nguyen Kim Thu (FOM) & The Shells Team!

Dear Crystal, On behalf of The Shells Resort & Spa, we wish to thank you for honoring us with your recent visit to The Shells Resort. It was our great pleasure to be of service to you. I have to looked deeply to your advise with detail, and that was pass to our Operation team to improve. Keep in mind that the standard requirements in hospitality industry are high, we always take guests' comments seriously and ensure that we are endeavoring to refine the services to achieve the highest standards. Thank you again for your staying at The Shells Resort & Spa I hope you will give us an opportunity for us to welcome you again. Best Regards, The Management Team

Dear Mr.Eric, Thank you for staying with our resort. It is with sincere regret that we note your dissatisfaction with our facilities. We will look at details of facilities which you mentioned and look for solutions. We would like to extend to you our apologies. Your experience certainly does not in any way represent the quality of standards we strive for, and hope you will give us an opportunity for us to welcome you again. Best regards, Management Group!

Dear Erdenesaruul, We very much appreciate your comments regarding your stay at the Shells Phu Quoc Resort. Our location is perfect for anybody looking to have a peaceful and relaxing getaway. Guests can choose to dip in our grand pool, dive in the ocean through our private beach access, join in any of our activities such as free Kayak, unwind in with a Happy hour refreshing cocktail buy 1 get 1 every day (15h00 - 17h00) or take part in a romantic dinner at Flow Restaurant. Thanks your 10* feedback, We always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ha Nguyen Kim Thu (FOM) &The Management Team!