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Reviews of Best Western Palm Garden Inn

2.5 out of 5
Best Western Palm Garden Inn
13659 Beach Blvd, Westminster, CA

Reviews

7.8

Good

Rating 10 - Excellent. 351 out of 1002 reviews" "
Rating 8 - Good. 341 out of 1002 reviews" "
Rating 6 - Okay. 170 out of 1002 reviews" "
Rating 4 - Poor. 70 out of 1002 reviews" "
Rating 2 - Terrible. 70 out of 1002 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

gary

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Honestly there was nothing I liked, I couldn't even get a water from a vending machine.
Stayed 1 night in Apr 2024
Response from Front Desk staff on Apr 24, 2024
Behalf of our entire team we would like to apologize for the inconvenience.

10/10 Excellent

Ulises

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly area. It was nice quiet night time. Room was looked and smell clean 👍. Over all great hotel for a night or two
Stayed 1 night in Apr 2024
Response from Front Desk staff on Apr 24, 2024
Thank you for the great score !

8/10 Good

Hy

Traveled with family and small children
Liked: Property conditions & facilities
ITV’s all ok
Stayed 1 night in Mar 2024
Response from Front Desk staff on Apr 10, 2024
Thank you for the great score!

6/10 Okay

Arlene

Dirty, loud party next door Drunks walking by my room all night being loud I went to relax Got no sleep
Stayed 1 night in Apr 2024
Response from Front Desk staff on Apr 7, 2024
Behalf of our entire team we would like to apologize for the inconvenience.

2/10 Terrible

Xander

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ants in the room and the hot tub was dirty on arrival
Stayed 1 night in Mar 2024
Response from Front Desk staff on Mar 31, 2024
Behalf of our entire team we would like to apologize for the inconvenience.

10/10 Excellent

Yong

Stayed 4 nights in Mar 2024
Response from Front Desk staff on Apr 22, 2024
Thank you for the great score!

8/10 Good

TRANG

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Hotel Manager on Mar 29, 2024
Thank you for staying with us, we look forward to your business soon.

8/10 Good

Jerry

Stayed 1 night in Mar 2024
Response from Front Desk staff on Apr 7, 2024
Thank you for the great score!

10/10 Excellent

PEI CHENG, Qingdao

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, staff was very friendly and helpful, breakfast area could be bigger so not as crowded.
Stayed 3 nights in Feb 2024
Response from Front Desk staff on Mar 14, 2024
Thank you for the great score.

6/10 Okay

Edvin

Business traveler, Traveled with family
Liked: Staff & service
The hotel was just ok.
Stayed 1 night in Mar 2024
Response from Front Desk staff on Mar 12, 2024
Thank you for staying with us, we look forward to your business soon.

10/10 Excellent

Sara

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed here a few times during my home renovation and it's a solid choice in this area and price point -- in my experience it's always been very clean, and also they have a nice hot tub and pool area that are well-maintained. The staff members I've interacted with went above and beyond to accommodate requests and be helpful. I highly recommend if you're looking for simple, clean, no-frills place to stay.
Stayed 6 nights in Feb 2024
Response from Front Desk staff on Feb 26, 2024
Thank you for staying with us, we look forward to your business soon.

10/10 Excellent

Ellen

Stayed 1 night in Feb 2024
Response from Front Desk staff on Mar 21, 2024
Thank you for the great score.

6/10 Okay

Dung

Traveled with family
Liked: Staff & service, amenities
Location of the property very closed to Little Saigon. What I didn't like is the room should be upgraded so it would look cleaner.
Stayed 8 nights in Feb 2024
Response from Front Desk staff on Feb 23, 2024
Thank you for staying with us, we look forward to your business soon.Behalf of our entire team we would like to apologize for the inconvenience.

8/10 Good

Tommy, Hillsbobo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Cleanliness room but bothered noise at night when someone on 2nd floor walking or using bathroom, toilet.
Stayed 1 night in Feb 2024
Response from Front Desk staff on Feb 8, 2024
Thank you for staying with us, we look forward to your business soon.

8/10 Good

Tommy, Hillsbobo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place and clean room. Too noise at night/ hard to sleep at night when people on 2nd floor walking, using bathroom or toilet.
Stayed 2 nights in Feb 2024
Response from Front Desk staff on Feb 6, 2024
Hello, apologies for the inconvenience of your stay although thank you so much for staying with us & a great score!

10/10 Excellent

Ruben

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great sraff. Helpful and accommodating.
Stayed 3 nights in Jan 2024
Response from Front Desk staff on Feb 5, 2024
Thank you for staying with us, we look forward to your business soon.

8/10 Good

Hisaji

Liked: Cleanliness
some pariking spaces under the roof. It rained a lot during our stay, and the roof helped a lot.
Stayed 9 nights in Jan 2024
Response from Front Desk staff on Feb 1, 2024
Thank you for staying with us, we look forward to your business soon.

10/10 Excellent

DZUNG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 3 nights in Jan 2024
Response from Front Desk staff on Jan 31, 2024
Thank you for staying with us, we look forward to your business soon.

2/10 Terrible

hung

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
So disappoint
So dirty in the room look like they didn’t clean up n change sheet , I found some long hair still in sheet and dirt ! Bathroom so messy n faucet broken piece but still work n tissue have alots eye lash in above box tissue I walk down then told staff he have me change it bc we get there too late n tired don’t want complain ! This is the first time I post anyway never book again this location !
Stayed 1 night in Jan 2024
Response from Front Desk staff on Jan 23, 2024
Hello, very sorry for the inconvenience of your stay. we will highly be working on the issues you faced.

10/10 Excellent

Jeffie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Front Desk staff on Jan 16, 2024
Thank you for staying with us, we look forward to your business soon.

10/10 Excellent

Joanie

Stayed 1 night in Jan 2024
Response from SHAWN on Jan 15, 2024
HI, thank you for your great score!

10/10 Excellent

Joanie

Stayed 1 night in Jan 2024
Response from Front Desk staff on Jan 14, 2024
Thank you for staying with us, we look forward to your business soon.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Front Desk staff on Jan 8, 2024
Thank you for staying with us, we look forward to your business soon.

2/10 Terrible

William

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Front Desk staff on Jan 8, 2024
Hello, very sorry for the inconvenience of your stay. we will highly be working on the issues you faced.

6/10 Okay

Linh

Stayed 7 nights in Dec 2023
Response from Front Desk staff on Jan 8, 2024
Hello, very sorry for the inconvenience of your stay. we will highly be working on the issues you faced.

6/10 Okay

Tam

Stayed 1 night in Dec 2023
Response from Front Desk staff on Jan 7, 2024
Thank you for the great score !

6/10 Okay

Hach

Traveled with family and small children
Liked: Cleanliness, staff & service
Loud noise next door, fighting and pounding on the wall through the night
Stayed 1 night in Dec 2023
Response from Front Desk staff on Dec 31, 2023
Hello, very sorry for the inconvenience of your stay. we will highly be working on the issues you faced.

2/10 Terrible

Giselle

Traveled with family
Disliked: Cleanliness, property conditions & facilities
There was a cockroach and ants in the bathroom
Stayed 2 nights in Dec 2023
Response from Front Desk staff on Dec 29, 2023
Hello, sorry for the inconvenience. we will highly be notifying our housekeeping staff regarding the issue you faced and cleanliness. Thank you for staying with us.

10/10 Excellent

THOAI MINH

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Front Desk staff on Dec 29, 2023
Hello, thank you for your great score & staying with us!

8/10 Good

ADAM

Traveled with family
Liked: Staff & service
Great Location, little aged
It is what it is, you get to be right in the middle of Westminster but kinda aged hotel. Not bad but if you dont mind the drive you can stay at a resort in Anaheim.
Stayed 6 nights in Dec 2023
Response from Front Desk staff on Dec 29, 2023
Hello, thank you for great score & staying with us.

8/10 Good

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Front Desk staff on Feb 5, 2024
Thank you for staying with us, we look forward to your business soon.

6/10 Okay

Lisa

Liked: Staff & service
Disliked: Room comfort
The bed is not low enough for someone who is 5’3. It came up to hip. Trying to get up on it with back issues was a struggle and was not comfortable. Coffee maker was dirty, I think they need to check where you put the water in.
Stayed 2 nights in Dec 2023
Response from Front Desk staff on Dec 29, 2023
Hello, sorry for the inconvenience of your stay. we will highly look into the issues you faced regarding cleanliness. we do have lower bedrooms on the 1st floor as they are advertised as accessible king bedrooms on the online platforms.

10/10 Excellent

khoa, san jose

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from shawn on Dec 5, 2023
Hello, thank you for your great score!!

10/10 Excellent

Jonathan-Dat

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thumps up !
Stayed 3 nights in Nov 2023
Response from Hotel Manager on Nov 27, 2023
Thank you for the great score!

6/10 Okay

Xing

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Good location but the room smells
Stayed 1 night in Nov 2023
Response from Front Desk staff on Nov 18, 2023
sorry for the inconvenience. we will be looking into the issues you face although thank you for staying with us.

10/10 Excellent

Edgar

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice & where eager to help
Stayed 1 night in Nov 2023
Response from Front Desk staff on Nov 7, 2023
Thank you for the great score !!!

8/10 Good

quynh

Stayed 1 night in Nov 2023
Response from Front Desk staff on Nov 28, 2023
Thank you for the great score!

2/10 Terrible

OLIMPIO M.

Stayed 2 nights in Nov 2023
Response from Front Desk staff on Nov 28, 2023
Hello, very sorry for the inconvenience of your stay. we will highly be working on the issues you faced.

8/10 Good

JUHWAN

Stayed 2 nights in Oct 2023
Response from Front Desk staff on Nov 19, 2023
Thank you for the great score!

8/10 Good

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from shawn on Oct 31, 2023
Hello, thank you for the good score.

8/10 Good

Spencer

Stayed 4 nights in Oct 2023
Response from Front Desk staff on Nov 15, 2023
Thank you for the great score !!!

8/10 Good

Alounkone

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was clean and updated. The staff was nice and the rooms were clean.
Stayed 1 night in Oct 2023
Response from Front Desk staff on Oct 17, 2023
Thank you for staying with us, we look forward to your business in the near future.

8/10 Good

Osman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Front Desk staff on Oct 19, 2023
Thank you for staying with us, we look forward to your business in the near future.

2/10 Terrible

Jerome

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’m not sure why this MOTEL has so many good reviews because it’s nasty! First of all it’s advertised as a hotel, it’s definitely a motel. Room was very dirty and old. Lampshade full of dust, spider webs in corners of floor, baseboards full of dust and dirt. The beds are HORRIBLE! The hardest firmest mattress I’ve ever slept on! We stayed 4 nights and housekeeping didn’t come in once! Even when I requested it, they never showed up. I asked them to at least come empty our garbage’s and give us clean towels but no one ever did. I do not recommend this place to anyone!
Stayed 4 nights in Oct 2023
Response from Hotel Manager on Oct 12, 2023
Hello, sorry for the inconvenience of your stay. we will highly be working on the issues you faced. Thank You for staying with us.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty & Unorganzied
When i got to the hotel we got our 1st room it was used & dirty so i had to go back to ask for another room. I went to the 2nd room & it was used already. At this point it was annoying so i went back to complain and got our 3rd room it was finally a new room but then when i used the restroom it was piss in the toilet already. They need to be more organized & clean. It was frustrating & waste of time !
Stayed 1 night in Oct 2023
Response from Front Desk staff on Oct 11, 2023
Hello, sorry for the inconvenience of your stay. we will highly be working on the issues you faced. Thank You for staying with us.

8/10 Good

Amy

Traveled with family
Liked: Staff & service, room comfort
Stayed 4 nights in Oct 2023
Response from Front Desk staff on Oct 11, 2023
Thank you for the great score !!!

10/10 Excellent

Consuelo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone is really nice
Stayed 4 nights in Oct 2023
Response from Front Desk staff on Oct 6, 2023
Thank you for the great score !!!

10/10 Excellent

Julianne

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great location on Beach Blvd. It’s close to dining options, freeways, and many attractions. The staff was friendly and helpful. Property is going under some maintenance, but once everything is remodeled it should look amazing. Hot breakfast was a plus.
Stayed 2 nights in Sep 2023
Response from Front Desk staff on Oct 3, 2023
Thank you for the great score !!!

8/10 Good

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Price
Stayed 3 nights in Sep 2023
Response from shawn on Sep 28, 2023
Hello, thank you for your great score

6/10 Okay

Hiep, Bowie

Stayed 1 night in Sep 2023
Response from shawn on Sep 20, 2023
Hello, thank you for staying with us and your great score!