Exterior

Reviews of Holiday Inn Express & Suites Fleming Island, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Fleming Island, an IHG Hotel
1815 East West Pkwy., Fleming Island, FL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 542 out of 875 reviews" "
Rating 8 - Good. 231 out of 875 reviews" "
Rating 6 - Okay. 61 out of 875 reviews" "
Rating 4 - Poor. 21 out of 875 reviews" "
Rating 2 - Terrible. 20 out of 875 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Fednel

Liked: Cleanliness, property conditions & facilities
Good place to stay
Stayed 5 nights in Apr 2024

8/10 Good

Kyle Lane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Rae on Apr 23, 2024
Thank you for taking the time to rate your recent visit with us. We appreciate your feedback and strive to provide a clean and comfortable stay for all of our guests. We look forward to serving you again. Have a wonderful week!

6/10 Okay

Angela

Liked: Staff & service
Stayed 6 nights in Apr 2024
Response from Rae on Apr 23, 2024
Thank you for taking the time to rate your visit with us. We strive to provide a clean and comfortable stay for all of our guests. I hope you will give us another chance to prove your unsatisfactory stay was an exception. We look forward to serving you again.

8/10 Good

Nivia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is very convenient, and clean. It can be noisy during the night.
Stayed 2 nights in Apr 2024
Response from Rae on Apr 11, 2024
Thank you for taking the time to rate your recent visit with us. We strive to provide a clean and comfortable stay for all of our guests. I realize some guests aren't careful with keeping their noise level down, that's why we do have a noise curfew starting at 10 pm. The front desk is more than happy to help when you call to report the loud noise and will take care of the situation. We appreciate your feedback and look forward to serving you again soon. Have a wonderful day!

10/10 Excellent

William

Stayed 1 night in Mar 2024
Response from Rae on Apr 9, 2024
Thank you so much for taking the time to rate your recent visit with us. We appreciate your feedback and do our best to provide a clean and comfortable stay for all of our guests. We look forward to serving you again soon. Have a wonderful evening!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 1 night in Mar 2024
Response from Rae on Apr 3, 2024
Thank you for taking the time to rate your recent visit with us. We strive to provide a clean and comfortable stay for all of our guests. Happy that you enjoyed yours. We look forward to serving you again soon. Have a great day!

10/10 Excellent

Alejandro

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just stayed for one night, but the location was so convenient.
Stayed 1 night in Mar 2024
Response from Rae on Apr 3, 2024
Thank you for taking the time to rate your recent visit with us. We appreciate your feedback and do our best to provide a clean and comfortable stay for all of our guests. We look forward to serving you again. Have a great day!

10/10 Excellent

Kimberly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is always helpful and courteous. Breakfast was delicious.
Stayed 2 nights in Mar 2024
Response from Rae on Mar 21, 2024
Thank you for taking the time to rate your recent visit with us. We strive to provide a clean and comfortable stay for all of our guests. So glad that you were satisfied with the staff's service and breakfast. Looking forward to serving you again. Have a great day!

10/10 Excellent

Terri

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Comfy beds. Convenient to food, shopping
Stayed 1 night in Mar 2024
Response from Rae on Mar 21, 2024
Thank you so much for taking the time to rate your recent visit with us. We appreciate your feedback and strive to provide a clean and comfortable stay for all of our guests. Happy that you enjoyed yours. We look forward to serving you again soon. Have a wonderful day!

10/10 Excellent

Mary

Stayed 2 nights in Feb 2024
Response from Rae on Mar 21, 2024
Thank you so much for taking the time to rate your recent visit with us. We appreciate your feedback and strive to provide a clean and comfortable stay for all of our guests. Happy that you enjoyed yours. We look forward to serving you again soon. Have a wonderful day!

10/10 Excellent

Dale

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful stay
Stayed 2 nights in Feb 2024
Response from Rae on Feb 23, 2024
Thank you so much for taking the time to rate your recent visit with us. We value all of our guests and strive to provide them with a clean and comfortable stay. Happy that you enjoyed yours. We look forward to serving you again soon. Have a wonderful weekend!

8/10 Good

Jone'

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in in a good area
Stayed 1 night in Feb 2024
Response from Rae on Feb 22, 2024
Thank you for taking the time to rate your recent visit with us. We strive to provide a clean and comfortable stay for all of our guests. Happy to hear you enjoyed yours. We look forward to serving you again soon. Have a great day!

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grwat
Stayed 1 night in Feb 2024
Response from Rae on Feb 22, 2024
Thank you so much for taking the time to rate your recent visit with us. We do our best to provide a clean and comfortable stay for all of our guests. Glad to hear you enjoyed yours. We look forward to serving you again soon. Have a wonderful day!

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Feb 2024
Response from Rae on Feb 16, 2024
Thank you for taking the time to rate your recent visit with us. We strive to provide a clean and comfortable stay for all of our guests. Happy to hear you enjoyed yours. We look forward to serving you again soon. Have a great day!

10/10 Excellent

Chris

Stayed 5 nights in Jan 2024
Response from Rae on Mar 21, 2024
Thank you so much for taking the time to rate your recent visit with us. We appreciate your feedback and strive to provide a clean and comfortable stay for all of our guests. Happy that you enjoyed yours. We look forward to serving you again soon. Have a wonderful day!

8/10 Good

bambi

Stayed 3 nights in Jan 2024
Response from Rae on Feb 16, 2024
Thank you for your feedback regarding your prior stay with us. We try our best to provide a clean and comfortable stay for all of our guests. I do apologize that you didn't enjoy your visit with us. Without know what exactly happened I can address a specific issue, but I hope you will return so we can prove that your unsatisfactory stay was an exception. Have a wonderful weekend!

10/10 Excellent

Samantha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, friendly staff.
Stayed 1 night in Jan 2024
Response from Rae on Feb 16, 2024
Thank you so much for taking the time to rate your recent visit with us. We appreciate your feedback and always do our best to provide a clean and comfortable stay for all of our guests. Happy to hear you enjoyed yours. We look forward to serving you again soon. Have a wonderful weekend!

10/10 Excellent

Sue

Stayed 1 night in Jan 2024
Response from Rae on Mar 21, 2024
Thank you for taking the time to rate your recent visit with us. It's our pleasure to provide a clean and comfortable stay for all of our guests. We look forward to serving you again soon. Have a wonderful day!

2/10 Terrible

Cassie

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Poor Customer Service and nasty bathroom
Madison was the rudest person I have ever had to deal with over the phone and in person she was at the front desk the shower was nasty had long black hairs all over it and nasty sandy feeling in the bottom of the shower
Stayed 1 night in Jan 2024
Response from Rae on Feb 16, 2024
We strive to provide a clean and comfortable stay for all of our guests. Sorry to hear that your stay didn't live up to your expectations. After researching your stay I didn't find where you had mentioned the bathroom issue. Had we been told we would have been able to take care of it while you were in house.

8/10 Good

bambi

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Jan 2024
Response from Rae on Feb 16, 2024
Thank you for taking the time to rate your recent visit with us. We strive to provide a clean and comfortable stay for all of our guests. I do apologize your stay didn't live up to your expectations. We look forward to your return so we can prove that your unsatisfactory stay was an exception. Have a great day!

10/10 Excellent

Richard

Stayed 1 night in Jan 2024
Response from Rae on Feb 16, 2024
Thank you so much for taking the time to rate your recent visit with us. We appreciate your feedback and always do our best to provide a clean and comfortable stay for all of our guests. Happy to hear you enjoyed yours. We look forward to serving you again soon. Have a wonderful weekend!

10/10 Excellent

Kristine

Stayed 1 night in Jan 2024
Response from Rae on Feb 16, 2024
Thank you so much for taking the time to rate your recent visit with us. We appreciate your feedback and always do our best to provide a clean and comfortable stay for all of our guests. Happy to hear you enjoyed yours. We look forward to serving you again soon. Have a wonderful weekend!

8/10 Good

Mark

Traveled with partner
Liked: Amenities
Stayed 2 nights in Jan 2024
Response from Rae on Feb 16, 2024
Thank you for taking the time to rate your recent visit with us. We strive to provide a clean and comfortable stay for all of our guests, happy to hear you enjoyed yours. We look forward to serving you again. Have a great day!

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Rae on Feb 16, 2024
Thank you so much for taking the time to rate your visit with us. We appreciate your feedback and always do our best to provide a clean and comfortable stay for all of our guests. Happy to hear you enjoyed yours. We look forward to serving you again soon. Have a wonderful weekend!

10/10 Excellent

Lexie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Rae on Feb 16, 2024
Thank you so much for taking the time to rate your visit with us. We appreciate your feedback and always do our best to provide a clean and comfortable stay for all of our guests. Happy to hear you enjoyed yours. We look forward to serving you again soon. Have a wonderful weekend!

8/10 Good

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Rae on Feb 16, 2024
Thank you for taking the time to rate your visit with us. We strive to give all of our guests a clean and comfortable stay. I hope yours was acceptable. We look forward to serving you again. Have a great day!

6/10 Okay

Sharmilla

Traveled with family
Liked: Amenities
Stayed 3 nights in Dec 2023
Response from Rae on Feb 22, 2024
Thank you for taking the time to rate your visit with us. We strive to provide a clean and comfortable stay for all of our guests. Without knowing what problem you incurred during your stay I can't address the situation. I do apologize that your stay didn't live up to your expectations. I do hope you will give us another chance to prove that your unsatisfactory stay was an exception. Have a great day!

8/10 Good

Phyllis

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
All in all great stay
All in all we had a very pleasant stay, just a few issues that can easily be resolved. I was initially put off by the fact that after arriving to the hotel at 1:30pm, I was made to wait until 3:00pm to check in to my room due to a new IHG policy. I think you can come up with some other type of perk for gold and platinum members other than making people wait in the lobby. Consideration should be given to those of us who have been traveling all day and would like to get settled. Also, Sunday morning breakfast was a disaster!….. only one staff member so we had to wait while she cooked/ heated up individual items for the breakfast room. I understand that Sunday is probably your busiest day so perhaps have two staff members so breakfast can run more smoothly. The hotel is always clean, beds are comfy and staff is always friendly. My go to for any travel but just a little feedback on what to improve 😊
Stayed 1 night in Dec 2023
Response from Rae on Feb 16, 2024
We appreciate you taking the time to rate your visit with us. I do apologize for the problems you encountered during your stay. We will take your suggestions to management regarding early check ins and an extra attendant for breakfast. We do hope you will give us another chance to prove that your unsatisfactory stay was an exception. Thank you and have a great day!

10/10 Excellent

Phillip

Stayed 5 nights in Dec 2023
Response from Rae on Feb 16, 2024
Thank you so much for taking the time to rate your visit with us. We appreciate your feedback and always do our best to provide a clean and comfortable stay for all of our guests. Happy to hear you enjoyed yours. We look forward to serving you again soon. Have a wonderful weekend!

6/10 Okay

jeffrey

Traveled with partner
The property and area is really nice. Lots of restaurants and shopping.
Stayed 2 nights in Dec 2023
Response from Rae on Feb 16, 2024
We appreciate you taking the time to rate your visit with us. Without knowing the issues you experienced I can't address them but would like to apologize for your unsatisfactory stay. We strive to provide a clean and comfortable stay for all of our guests and hope that you will give us another chance to prove that this unsatisfactory stay was an exception. Thank you and have a wonderful weekend!

8/10 Good

blu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and staff Very clean rooms
Stayed 1 night in Dec 2023
Response from Rae on Feb 16, 2024
Thank you so much for taking the time to rate your visit with us. We appreciate your feedback and always do our best to provide a clean and comfortable stay for all of our guests. Happy to hear you enjoyed yours. We look forward to serving you again soon. Have a wonderful weekend!

10/10 Excellent

Brenda

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved having the keurig in the room, the room was spotless, wverything was above and beyond our expectations including the great choices for breakfast.
Stayed 1 night in Dec 2023

10/10 Excellent

Emily

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Rae on Feb 16, 2024
Thank you for taking the time to rate your recent visit with us. We strive to provide a clean and comfortable stay for all of our guests and happy to hear you enjoyed yours. We look forward to serving you again soon. Have a wonderful week!

4/10 Poor

Joel

Disliked: Cleanliness, property conditions & facilities
Don’t Go
Obviously they only care about the lobby. The rooms are sub-par. Drain doesn’t work, staff couldn’t care less. Not a fan.
Stayed 1 night in Dec 2023
Response from Rae on Dec 11, 2023
Thank you for taking the time to rate your recent visit with us. We strive to provide a clean and comfortable stay and I apologize that your stay was sub-par. I didn't see anywhere that you contacted the desk after check in. Had we known the issues we would have taken care of it. I was the agent on the day you checked out and nothing was mentioned at that time. Have a lovely day!

10/10 Excellent

Kristen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Rae on Dec 11, 2023
Thank you for taking the time to rate your recent visit with us. We appreciate your feedback and strive to provide a clean and comfortable stay for all of our guests. Happy that you enjoyed yours. We look forward to serving you again. Have a wonderful week!

10/10 Excellent

Fednel

Stayed 2 nights in Dec 2023
Response from Rae on Dec 11, 2023
Thank you for taking the time to rate your recent visit with us. We strive to provide a clean and comfortable stay for all of our guests. Happy that you enjoyed yours. We look forward to serving you again. Have a wonderful week!

10/10 Excellent

jeffrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly, the rooms were nice and clean, the breakfast was wonderful.
Stayed 2 nights in Dec 2023
Response from Rae on Dec 11, 2023
We are grateful that you took time out of your busy day to rate your recent visit with us. We strive to provide a clean and comfortable stay for all of our guests. Happy that you enjoyed yours. We look forward to serving you again soon. Have a wonderful week!

2/10 Terrible

Jessica

Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had no hot water or towels. You can understand the disappointment when being gone all day and getting back at 10:30 to take a shower and it’s ice cold. Then we had 1 towel to share and went to ask for more to be told they were all out till 6 in the morning
Stayed 1 night in Dec 2023
Response from Rae on Dec 11, 2023
I understand your frustration with no hot water. This is something we were doing our best to get taken care of but were relying on our plumbing company to fix as this was something beyond our control. While this was a disappointing stay for you, I did refund your entire stay, so you were charged nothing.

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and friendly staff helped me with check-in
Stayed 1 night in Nov 2023
Response from Rae on Dec 11, 2023
Thank you so much for taking the time to rate your recent visit with us. We strive to provide a clean and comfortable stay for all of our guests. Happy that you enjoyed yours and our staff was friendly. We look forward to serving you again. Have a wonderful week!

8/10 Good

Ron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for a quick stay convenient to stores and restaurants. Staff is always courteous.
Stayed 2 nights in Nov 2023
Response from Rae on Dec 11, 2023
Thank you for taking the time to rate your recent visit with us. We take great pride in providing a clean and comfortable stay for all of our guests. Happy that you enjoyed yours. We look forward to serving you again. Have a great week!

10/10 Excellent

Hoover

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Rae on Dec 11, 2023
Thank you for taking the time to rate your recent visit with us. We take pride in providing a clean and comfortable stay for all of our guests. Happy that you enjoyed yours. We look forward to serving you again soon. Have a wonderful day!

10/10 Excellent

Maria

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A little noisy not sure if it was other guest with ice, or construction work.
Stayed 1 night in Nov 2023
Response from Rae on Dec 11, 2023
Thank you so much for taking the time to rate your recent visit with us. We strive to provide a clean and comfortable stay for all of our guests. I'm sorry it was noisy during your time here. I do hope you will allow us to serve you again. Have a great day!

10/10 Excellent

Mirta, PLANT CITY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Rae on Dec 11, 2023
Thank you so much for taking the time to rate your recent visit with us. Your feedback is appreciated and we strive to provide a clean and comfortable stay for all of our guests. Happy that you enjoyed yours. We look forward to serving you again soon. Have a wonderful week!

8/10 Good

Wendell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Rae on Dec 11, 2023
Thank you so much for taking the time to rate your recent visit with us. We appreciate your feedback and strive to provide all of our guests with a clean and comfortable stay. I do hope you will give us the chance to serve you again. Have a wonderful week!

10/10 Excellent

VICTORIA

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday Inn Express is the BEST!
Everything was top notch The fridge may need replaced though It was loud. So was the bathroom light. Great breakfast choices.
Stayed 2 nights in Nov 2023
Response from Jennifer FOM on Nov 13, 2023
Hi Victoria,Thank you for the kind feedback. It brings us great pleasure to know you had a wonderful stay!

8/10 Good

Amanda

Stayed 3 nights in Nov 2023
Response from Rae on Dec 11, 2023
Thank you for taking the time to rate your recent visit with us. We strive to provide a clean and comfortable stay for all of our guests, happy that you enjoyed yours. We look forward to serving you again soon. Have a great day!

10/10 Excellent

Cindy Pitre

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was not the best, but rooms we’re comfortable and clean. Staff was courteous and helpful.
Stayed 2 nights in Nov 2023
Response from Jennifer FOM on Nov 13, 2023
Hi Cindy,Most of our guests love our breakfast. I'm surprised to hear that and I'm sorry you didn't enjoy it, but it sounds like everything else went well. Thank you for sharing.

8/10 Good

Annette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great. My third stay here and it's always clean and friendly staff. The only issue we had this time was housekeeping. We left our room late on day one, so they never restocked our room. Day two, i went to the desk to make sure we got our room serviced. Day three, they only made the bed and gave clean towels. Didn't replenish coffees.
Stayed 4 nights in Nov 2023
Response from Jennifer FOM on Nov 13, 2023
Hi Annette,I addressed your issue with housekeeping and advised them to replenish all items in the room. Thank you for bringing it to our attention so we could fix it.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Jennifer FOM on Nov 13, 2023
Hello James,Extremely grateful for the perfect score. Feels great to know our hard work shows. Thank you sir!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Jennifer FOM on Nov 13, 2023
Hi Richard,Wow! Thank you for the 5/5. We're glad you had a wonderful stay. Come again!