Exterior

Reviews of Hampton Inn & Suites Orem

2.5 out of 5
Hampton Inn & Suites Orem
851 W 1250 S, Orem, UT

Reviews

8.8

Excellent

Rating 10 - Excellent. 592 out of 1000 reviews" "
Rating 8 - Good. 268 out of 1000 reviews" "
Rating 6 - Okay. 84 out of 1000 reviews" "
Rating 4 - Poor. 34 out of 1000 reviews" "
Rating 2 - Terrible. 22 out of 1000 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Darnel

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has easy parking and on off access to the freeway. It’s a bit rundown and needs some updating but the beds and pillows were comfortable.
Stayed 2 nights in Apr 2024
Response from Marci J on Apr 29, 2024
Hi Darnel, thank you so much for sharing your feedback. We're currently undergoing a renovation that will be completed soon. We hope you'll choose to stay with us again.

8/10 Good

Melissa J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from jazzman on Apr 25, 2024
Thanks for responding the the survey; please come see us again.

10/10 Excellent

LORRAINE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hotel located near freeway and city central and family.
Stayed 3 nights in Jan 2024
Response from jazzman on Apr 22, 2024
Thank you!

8/10 Good

Brenton

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Will definitely stay again next time I’m in town
Stayed 2 nights in Apr 2024
Response from jazzman on Apr 22, 2024
We look forward to your next stay!!

10/10 Excellent

Jo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 3 nights in Apr 2024
Response from jazzman on Apr 22, 2024
Thanks so much!!

8/10 Good

Gerardo

Traveled with family and small children
Property was very nice and very helpful workers. Only bad complaint was that there was a bee inside the room without us knowing and our daughter got stung.
Stayed 2 nights in Apr 2024
Response from jazzman on Apr 19, 2024
Well shoot! I'm so sorry to hear your daughter got stung by a bee! If you are in the area again with her, please come and see us. We'll make sure to get her a treat from the sweet shop to say we're sorry :-)

10/10 Excellent

Tasha

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 3 nights in Apr 2024
Response from jazzman on Apr 16, 2024
Thanks!!

10/10 Excellent

Teresa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location all amenities close by.
Stayed 2 nights in Apr 2024
Response from jazzman on Apr 15, 2024
Thanks so much!

8/10 Good

ray

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only suggestion would be to have the staff check the pool more often We were there for two nights and we were able to get in the hot tub for about 10 minutes because it was full of kids under 14 all afternoon
Stayed 2 nights in Apr 2024
Response from jazzman on Apr 8, 2024
Thanks for your suggestion; I apologize for the busy hot tub! We will try and keep a closer eye on who's using it to allow all guest's the opportunity to use it.

10/10 Excellent

Diane

Great room’s Great price
Stayed 1 night in Apr 2024
Response from jazzman on Apr 8, 2024
Thanks very much!

10/10 Excellent

Mart

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful, let us check in early!
Stayed 1 night in Apr 2024
Response from jazzman on Apr 7, 2024
Thank you!

10/10 Excellent

David J.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This motel was clean! The staff was very friendly! There were several options for breakfast. It was close to the freeway, Walmart, IHOP, and several shopping options.
Stayed 2 nights in Apr 2024
Response from jazzman on Apr 3, 2024
Thanks so much; please come see us again!

6/10 Okay

Krystal

Traveled with family
Liked: Staff & service
The Location was ok. Can’t complain as I wanted to be close to UVU, with it being next to the freeway so was the hotel. So the traffic was loud. I did like being close to campus. Breakfast was ok. My bathroom for some reason especially at night smelled of sewage and when I flushed the toilet the drain in the shower made a gurgling sounds made me worried it was gonna come up in the shower. The hot water in the shower was only luke warm. Didn’t get very hot. Had the knob turned up all the way and still not very hot. During they day they had some delivery or something and had the hallway blocked off very difficult to get to the elevators. Having to dodge large boxes and delivery people was a bit inconvenient.
Stayed 3 nights in Mar 2024
Response from jazzman on Apr 3, 2024
Hi Krystal, I'm very sorry to read that there were issues with your stay. I promise to address the issues you brought to our attention right away. I hope you'll come back and give us another try.

10/10 Excellent

Tim, Bonney Lake

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean lodging.
Stayed 1 night in Mar 2024
Response from jazzman on Apr 1, 2024
Thank you!

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from jazzman on Mar 26, 2024
Thank you!

10/10 Excellent

Katherine

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are great! We always seem to forget something and the front desk staff were great and found a swim diaper for us! My kids love the room.
Stayed 1 night in Mar 2024
Response from Marci J on Mar 24, 2024
Katherine, thank you kindly for sharing your feedback and for recommending our hotel. We're glad we were able to accommodate your request for a swim diaper. We're here to serve! :) We hope we can welcome you and your family back again.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Third stay in 1.5 years ..excellent location in Orem ..
Stayed 7 nights in Mar 2024
Response from jazzman on Mar 10, 2024
Thanks so much!!

10/10 Excellent

Lori

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The office chair in the room was broken. It gives no back support and tips back a long way when you sit in it. The drain grate came off. Room 112. This is an awesome place. The breakfast is so good. the hot tub needs to be scraped and painted on the bottom. Everyone is friendly. the room with the extra couch is nice to watch tv from. There was plenty of room. The pillows need to be bigger and some firmer. I'd recommend this to my friends!
Stayed 4 nights in Mar 2024
Response from Marci J on Mar 9, 2024
Lori, we're honored by your review and that you'd recommend our hotel to your friends. Thank you! That means the world to us. We'll share your feedback with our management team and check into the issues you've described. We're currently undergoing a renovations and these will be addressed. We hope to see you again soon.

10/10 Excellent

Hallie

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from jazzman on Mar 5, 2024
Thanks for providing a great score on your stay with us! I hope we earned a return visit!

10/10 Excellent

Roy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great
Stayed 1 night in Feb 2024
Response from jazzman on Feb 29, 2024
We are honestly grateful for your high marks; thank you!

10/10 Excellent

Mike

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from jazzman on Feb 29, 2024
Thank you so much for scoring us high on your last stay; we are very grateful!

8/10 Good

Cherelle

Stayed 1 night in Feb 2024
Response from Marci J on Mar 24, 2024
Cherelle, thank you so much for sharing your rating. We enjoyed serving you and hope we can welcome you back again soon for another positive experience. All our best!

4/10 Poor

Trish

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
We did not have any hot water and when I complained to the front desk she did not even apologize. Not impressed!
Stayed 1 night in Jan 2024
Response from Marci J on Jan 27, 2024
Trish, thank you for choosing to stay with us. We're disappointed that your experience wasn't better. This will be shared with the team and used as a coaching tool as we can and will do better. We hope we can welcome you back again soon.

10/10 Excellent

Aubrey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great! We came down for our kids sports activities and this was a great place to be able to call home for a night.
Stayed 1 night in Jan 2024
Response from jazzman on Jan 18, 2024
Love being your home away from home for a night! Come back and see us again!

10/10 Excellent

Sheri

Stayed 1 night in Jan 2024
Response from jazzman on Jan 16, 2024
Thanks for the high scores!

8/10 Good

Mayra

Stayed 1 night in Jan 2024
Response from jazzman on Jan 15, 2024
Thanks for staying with us!

10/10 Excellent

Bibiana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I spent a week at this hotel on a trip to help my sister in her recovery from surgery. The hotel experience was excellent. The room was in really good shape, there was alot of light, it was clean; the bathroom was clean. (I just wish that there was a shower, not a tub as I worry about falls; but there was a good grab rail.) Breakfast was great. And the proximity to a very good IHOP was a real plus. I could walk over and back from the hotel car park. Everyone was Utah nice and friendly.
Stayed 9 nights in Dec 2023
Response from jazzman on Jan 11, 2024
So glad we were able to be a positive part of your stay here in Utah. Thanks so much for the nice things said! Please come back and visit again.

8/10 Good

Elida

Stayed 1 night in Dec 2023
Response from Marci J on Jan 27, 2024
Elida, thanks for rating your stay with us. If there's anything we might do to earn that extra star, please reach out. We hope we can serve you again soon.

10/10 Excellent

Patrick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Marci J on Dec 31, 2023
Patrick, thank you so much for sharing your rating with us. We're grateful you can take your time to recommend our hotel to others. We hope that next visit is just around the corner. Wishing the best this new year!

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from jazzman on Feb 1, 2024
Thank you for giving us high scores!

10/10 Excellent

Stacy, El Cajon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a quick stop for us, the Hotel is clean, convenient and the check-in was easy and she was very friendly and nice. We would definitely stay here again.
Stayed 1 night in Dec 2023
Response from jazzman on Dec 28, 2023
Loved your comments; and they are truly appreciated. We look forward to seeing you again.

6/10 Okay

Jan, Cedar City

Disliked: Staff & service, property conditions & facilities
Staff were not friendly or helpful
Stayed 1 night in Dec 2023
Response from Marci J on Dec 18, 2023
Jan, thank you so much for sharing your feedback. We're sorry to see that our team wasn't helpful or friendly. Your feedback will be shared with the management team and used as a coaching tool as guest service is vital to all that we do. We hope you'll give us another opportunity to shine.

10/10 Excellent

Aaron

Traveled with family and small children, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Marci J on Dec 18, 2023
Aaron, thank you for rating your stay and for recommending our hotel to others. We hope that next visit will be just around the corner. Happy holidays!

6/10 Okay

Tonya

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
ROCK HARD BEDS
Everything was fine except for the ROCK HARD beds. Terrible and not comfortable at all
Stayed 1 night in Dec 2023
Response from jazzman on Dec 15, 2023
Thanks for providing an honest and fair review. Sorry that the beds were not comfortable for you. We do use the specified beds from Hampton, but I'll be sure to check the mattress condition in the specific room you had stayed in.

10/10 Excellent

Cathy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean & breakfast was sufficient. We would stay again.
Stayed 1 night in Dec 2023
Response from jazzman on Dec 11, 2023
Thank you; please come visit us again.

10/10 Excellent

Debbie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from jazzman on Dec 9, 2023
Thank you for staying with us; and for the great score!

10/10 Excellent

Marian Jeanne, FAIRBANKS

Traveled with pets
Liked: Amenities
Easy check in with my dog. I had requested a room on the first floor, and the perfect location was waiting. Dog area outside is very clean and well kept, with disposal supplies and well lighted at night.
Stayed 1 night in Dec 2023
Response from jazzman on Dec 8, 2023
Thanks very much for your kind review!

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from jazzman on Dec 8, 2023
Thank you for the high marks on your recent stay with us!

10/10 Excellent

Gina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from jazzman on Dec 8, 2023
We sure appreciate your high marks

10/10 Excellent

Bill

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was very welcoming. Check-in was quick and easy. I will most definitely stay here again.
Stayed 1 night in Nov 2023
Response from jazzman on Nov 30, 2023
Thank you for such a nice review!

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Nov 2023
Response from jazzman on Nov 30, 2023
We're grateful for your high marks!

10/10 Excellent

vincent

Stayed 1 night in Nov 2023
Response from jazzman on Dec 15, 2023
Thank you for the high scores!

10/10 Excellent

ROBERT

Stayed 1 night in Nov 2023
Response from jazzman on Nov 30, 2023
Thanks so much!

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We booked the Hampton by mistake but we’re so glad we did. Nice room, quiet and an excellent breakfast.
Stayed 1 night in Nov 2023
Response from jazzman on Nov 9, 2023
We're so glad that you had a nice stay. Come back again soon!

8/10 Good

Danny

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from jazzman on Nov 8, 2023
Thanks for staying with us; please come see us again!

10/10 Excellent

Anthony

Stayed 2 nights in Nov 2023
Response from jazzman on Nov 30, 2023
Thank you very much!

10/10 Excellent

Julie, Little Falls

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were super friendly and the room was clean and comfy!
Stayed 2 nights in Oct 2023
Response from jazzman on Oct 31, 2023
Thanks soooo much!!

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenience and Comfort!
We chose Hampton Inn & Suites because it is close to an event center. The location, staff and hotel are amazing.
Stayed 1 night in Oct 2023
Response from jazzman on Oct 31, 2023
What a nice review! Thank you so much!

10/10 Excellent

Katrina

I would take my family here again. I really suggest this place. The staff are kind, friendly, and helpful.
Stayed 2 nights in Oct 2023
Response from jazzman on Oct 30, 2023
We're so happy to hear you and your family had a nice stay! We look forward to having you as our guest again!

10/10 Excellent

Jodi

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, stay, cleanliness, and breakfast were all great. The only drawback is where it is located and the difficulty of getting there. It's hidden behind a shopping center and is difficult to get too.
Stayed 1 night in Oct 2023
Response from jazzman on Oct 27, 2023
Thanks for your comments!