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Reviews of Universal’s Loews Royal Pacific Resort

4 out of 5
Universal’s Loews Royal Pacific Resort
6300 Hollywood Way, Orlando, FL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 834 out of 1243 reviews" "
Rating 8 - Good. 248 out of 1243 reviews" "
Rating 6 - Okay. 77 out of 1243 reviews" "
Rating 4 - Poor. 48 out of 1243 reviews" "
Rating 2 - Terrible. 36 out of 1243 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been many times to the Royal Pacific. If anything, it has just gotten better over time. The staff is so friendly and helpful. We love the short walk to the parks and back. We will be back!
Stayed 2 nights in Apr 2024
Response from EB on Apr 30, 2024
Thank you for taking the time to give us your feedback from your most recent stay with us.

10/10 Excellent

LEO, BETHPAGE

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome service and staffs
Stayed 4 nights in Apr 2024

10/10 Excellent

Stephanie

Hotel was beautiful and very convenient to parks. The shower pressure was great and always hot. The text to maid and everything service was outstanding.
Stayed 4 nights in Apr 2024
Response from MN on Apr 29, 2024
We appreciate your review of the Royal Pacific Resort at Universal Orlando!

10/10 Excellent

Greg

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The theming and immersion in the beauty of the resort was incredible. The staff were exceptional and anticipated our every need. The transportation to the parks was wonderful as we utilized the walking path and the water taxi. Our kids really enjoyed everything as well. Being able to use the unlimited express passes at the parks was a dream. We would strongly recommend this resort.
Stayed 2 nights in Apr 2024
Response from MN on Apr 29, 2024
We appreciate your review of the Royal Pacific Resort at Universal Orlando!

10/10 Excellent

Chrystal, Chicago

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and staff!
Stayed 2 nights in Apr 2024
Response from MN on Apr 29, 2024
We appreciate your review of the Royal Pacific Resort at Universal Orlando!

10/10 Excellent

louis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very accommodating and well trained. A pleasure from beginning to end. Management should be proud.
Stayed 2 nights in Apr 2024
Response from EB on Apr 28, 2024
We appreciate your review of the Royal Pacific Resort at Universal Orlando!

10/10 Excellent

Jessica, Coral SPrings

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This is a great property and it includes express passes for Universal Studios. Will definitely stay again.
Stayed 2 nights in Feb 2024
Response from EB on Apr 28, 2024
Thank you for your 5 out of 5 review of the Loews Royal Pacific Resort.

8/10 Good

William

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Good property with great Universal benefits. It could use some repairs to maintain appearance
Stayed 3 nights in Apr 2024
Response from EB on Apr 28, 2024
Thank you for your feedback about your recent stay at Loews Royal Pacific Resort at Universal Orlando

10/10 Excellent

Chanelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel!
Stayed 3 nights in Apr 2024
Response from MN on Apr 24, 2024
Thank you for taking the time to provide your feedback. We are glad you enjoyed your overall stay with us!

10/10 Excellent

larry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is walking distance to Universal Parks..or ride the boats there...You get a fast pass for both parks free and it is well worth it...Beautiful place to stay..
Stayed 3 nights in Apr 2024
Response from MN on Apr 24, 2024
Thank you for taking the time to provide your feedback. We are glad you enjoyed your overall stay with us!

10/10 Excellent

Joshua

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great. We purchased a nights stay to get our fast passes and to be able to access the early entrance easier. The staff was super friendly, the room was clean. The only issue we really had is the TV reception. Unlike my wife I have trouble sleeping, so it's nice to be able to watch TV. The tv doesn't have the ability to steam Netflix like most other hotels, and the basic tv took forever to load if it would load at all. Aside from that minor issue, we really enjoyed our stay there.
Stayed 1 night in Apr 2024
Response from MN on Apr 24, 2024
Thank you for taking the time to provide your feedback. Candid comments like this help us improve our services and we look forward to welcoming you back in the future.

10/10 Excellent

YOSUKE, Arlington

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from MN on Apr 24, 2024
Thank you for taking the time to provide your feedback. We are glad you enjoyed your overall stay with us

10/10 Excellent

Mitesh

Traveled with family and small children, Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Check in process was lengthy and as a result a constant que of people form in the main reception all the way into the lobby and main hotel entrance.
Stayed 1 night in Apr 2024
Response from MN on Apr 24, 2024
Thank you for taking the time to provide your feedback. Candid comments like this help us improve our services and will be shared with the appropriate departments

6/10 Okay

Yesenia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from MN on Apr 24, 2024
Thank you for taking the time to provide your feedback. Your review will help us improve our services and will be shared with the team

8/10 Good

Yew Hung

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Good hotel overall. Plus point to have complimentary uss express card. However the rooms shall go for major ugrading works. They appear a bit old school now.
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 24, 2024
Thank you for your review! Your comments have been shared with the appropriate leadership for review!

10/10 Excellent

Kirsten

Liked: Cleanliness, staff & service, property conditions & facilities
Brilliant stay again
Stayed 1 night in Apr 2024
Response from VF on Apr 12, 2024
Thank you for your 5 star rating. We are glad you enjoyed your stay!

10/10 Excellent

Mailee, Everett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 24, 2024
Thank you for your review! Your comments have been shared with the appropriate leadership for review!

10/10 Excellent

Nicola

Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 24, 2024
Thank you for your review! Your comments have been shared with the appropriate leadership for review!

8/10 Good

Jenny

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
We had a great time! and are happy we stayed at the Lowe’s Royal Pacific. Positives: unbeatable LOCATION to all 3 parks (volcano bay, universal studios and islands of adventure). Fast and efficient 5m water taxi ride from city walk to hotel. It runs until 1am. Or you can take a 10 minute walk to citywalk. Easy 10 minute bus shuttle to volcano bay. That’s the only park you have to take a “shuttle” to from this hotel. Never had to wait for a ride by water or shuttle. FAST-PASS included with your tickets. (NOT volcano bay) RESTAURANT choices in the hotel 4stars you don’t need to go to citywalk for a lunch or dinner. The CONCIERGE can help you with reservations. JAKE’S was very good for lunch and dinner and the Islands had a nice buffet and the food at BULA was excellent poolside. We didn’t eat at the sushi place so I won’t comment. more positives: rooms were clean and well located - and tower 1 appeared to be nice and quiet. The daily SERVICE for towels and bedding was greatly appreciated! CHECKIN and CHECKOUT was fast and friendly. all contributed to the 4 star rating. some negatives: the property condition. I hate to say but it’s not “Disney clean.” Overall the property needed a good spring cleaning lots of dead leaves and a little garbage on the grounds. The pool was shallow and needed to be cleaned more often than it was. My kids liked the ducks in the pool but I was not a fan sharing the water. We would recommend LOWES ROYAL PACIFIC overall!
Stayed 5 nights in Mar 2024
Response from SM on Apr 5, 2024
Thank you for your review! Your comments have been shared with the appropriate leadership for review!

6/10 Okay

Michele

Traveled with family
Liked: Staff & service
The rooms are dated and are in desperate need of a deep cleaning. The convenience to the park and unlimited express are the reason to stay here.
Stayed 2 nights in Mar 2024
Response from SM on Apr 5, 2024
Thank you for your candid feedback! This has been shared with our Housekeeping leadership for internal review!

8/10 Good

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and staff were friendly. It just felt a little bit dated, but I would stay there again
Stayed 5 nights in Mar 2024
Response from SM on Apr 5, 2024
Thank you for your review! We look forward to welcoming you in the future!

6/10 Okay

Sandeep

Traveled with family
Leas staff more people
Stayed 1 night in Mar 2024
Response from SM on Apr 5, 2024
Thank you for your feedback! This has been shared with our front office team for further review

8/10 Good

Pamela

Traveled with family
Like it there, it was my second time. They didn't disappoint. It's very clean and property is clean and well manicured.
Stayed 3 nights in Mar 2024
Response from SM on Apr 5, 2024
We are happy to hear you enjoyed your stay! We look forward to welcoming you back!

4/10 Poor

Natasha

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I liked about the property was the proximity to Universal Studios and the FastPass Access. The rooms were not nice nor clean, the bathrooms were not practical, and the housekeeping did not clean at all, they only made the beds. The carpet in the room was sticky. They Charged us almost $900 per night, only worth if for the fast pass. The restaurants were badly served and understaffed, everything took so long! I would not recommend it, for this price you can stay in a REAL 5 star hotel.
Stayed 3 nights in Mar 2024
Response from SM on Apr 5, 2024
Thank you for providing your candid feedback so we may continue to grow and adapt our services! Your comments have been shared with our housekeeping leadership.

8/10 Good

Annie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It a nice resort. Our check-in was pleasant and smooth. Staff at the luggage area were nice. We had problems at the ticket pickup desk and Tuk Tuk market. The staff were racist and not friendly.
Stayed 4 nights in Mar 2024
Response from MN on Apr 24, 2024
Thank you for taking the time to provide your feedback. Candid comments like this help us improve our services and we will review with the appropriate department

10/10 Excellent

Brigitte

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent vacation experience.
Stayed 1 night in Mar 2024
Response from SM on Apr 5, 2024
We are glad you enjoyed your stay with us!

10/10 Excellent

Catharine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel but the front desk check in is very very slow.
Stayed 1 night in Mar 2024
Response from SM on Apr 5, 2024
Thank you for your feedback!

10/10 Excellent

Jennifer

Liked: Amenities, property conditions & facilities
Excellent property, room key works as express pass for Universal (must already have or buy entry ticket separately). Upgraded to club level with free snacks and beverages, which was a nice perk. All staff super helpful and friendly. Plenty storage space and great bathroom.
Stayed 1 night in Mar 2024
Response from SM on Apr 5, 2024
We are happy to see you enjoyed the Royal Club Lounge! Definitely a great option to relax!

6/10 Okay

Krista

Beds are very uncomfortable, lack of blankets. However room was very clean !
Stayed 4 nights in Mar 2024
Response from SM on Apr 5, 2024
Thank you for your feedback!

8/10 Good

Gilbert R

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to parks! Rooms small.
Stayed 1 night in Mar 2024
Response from SM on Apr 5, 2024
Thank you for your rating!

8/10 Good

Yvonne

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The location is excellent, but services just ok.
Stayed 2 nights in Mar 2024
Response from SM on Apr 5, 2024
Thank you for taking the time to provide your feedback!

8/10 Good

Kristen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort lobby and grounds are beautiful! You definitely feel like you are in Hawaii. The check in process was easy, but the lady working was not friendly at all. She seemed annoyed to be working. The room was nice with some high end furnishings and decor. The walking path to Universal is so nice and you get to go through a private security line, which saves a lot of time! We booked it to get Express passes, which is a nice perk.
Stayed 1 night in Mar 2024
Response from SM on Apr 5, 2024
We are glad to hear you felt the Aloha Spirit while staying with us! We look forward to welcoming you back!

6/10 Okay

SiSi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from SM on Apr 5, 2024
Thank you for your review!

6/10 Okay

Caydee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too many people. Had to wait 45 min just to check in
Stayed 1 night in Mar 2024
Response from SM on Apr 5, 2024
Thank you for your review! We do our best to staff appropriately for guest arrivals.

10/10 Excellent

Susan

Stayed 4 nights in Mar 2024
Response from MN on Apr 24, 2024
Thank you for taking the time to provide your feedback! We are glad you enjoyed your stay with us

4/10 Poor

Christine

Traveled with family
Disliked: Staff & service
Room was not ready when we arrived at 4:20 pm. Staff were rather rude about it. Would not give us any idea of when we could expect our room to be cleaned so that we could check in. The rooms are small and dated. Not very good value.
Stayed 1 night in Mar 2024
Response from SM on Apr 5, 2024
Thank you for taking the time to provide your feedback. Candid comments like this help us improve our services!

8/10 Good

Clare

Liked: Property conditions & facilities
Stayed 3 nights in Feb 2024
Response from SM on Apr 5, 2024
Thank you for your review!

10/10 Excellent

Mengchao

Liked: Cleanliness, staff & service, property conditions & facilities
Very Good
Stayed 1 night in Mar 2024
Response from SM on Apr 5, 2024
Thank you for the 5 out of 5 rating!

8/10 Good

Kimberly

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Pond by the water taxi full of trash. The text concierge did not work and had to use the website chat to find out what room we were assigned.
Stayed 1 night in Mar 2024
Response from SM on Apr 5, 2024
Thank you for your feedback! Your comments have been shared with the appropriate leadership.

10/10 Excellent

GLENN

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property. Grandkids enjoyed the swimming pool.
Stayed 1 night in Feb 2024
Response from SM on Apr 5, 2024
We are happy to hear you enjoyed the pool!

6/10 Okay

Lin

Stayed 1 night in Mar 2024
Response from SM on Apr 5, 2024
Thank you for your review!

10/10 Excellent

Anna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our go to hotel for a getaway when visiting Universal. Love you get express pass you can walk or take boat so close to park and convenient. Staff is pleasant helpful, rooms clean. Best hotel great for families too.
Stayed 1 night in Feb 2024
Response from SM on Apr 5, 2024
We look forward to seeing you in the future!

10/10 Excellent

Anthony

Liked: Staff & service, property conditions & facilities
Island restaurant food not good. Check in procedure very good excellent staff. Why charge so much for parking?
Stayed 2 nights in Feb 2024
Response from SM on Apr 5, 2024
Thank you for your review! Instead of charging all guests a resort fee or higher room rate, we opt to only charge guests utilizing the parking. Charging for a parking fee ensures only hotel guests are using the parking instead of guests not staying at the hotel.

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was so polite and so helpful. Would definitely stay again.
Stayed 4 nights in Feb 2024
Response from SM on Apr 5, 2024
We look forward to welcoming you back!

10/10 Excellent

Rachelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from SM on Apr 5, 2024
Thank you for your 5 star review!

8/10 Good

Cory

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, but does seem a bit dated. Could be excellent with some updating. Food offering could have been better, and breakfast buffet could be closer to that of Saphire falls. Staff was very helpful. Check in took a long time due to people trying to get park passes…would be nice if there was a better flow to this (there were many staff working the desk and it was still quite slow/ long line). Early am there sounded like leaf blower being used around the pool…this was difficult to be woken up by/have to listen to every night. Great hotel for park, and very nice stay overall.
Stayed 3 nights in Feb 2024
Response from SM on Apr 5, 2024
Thank you for your candid feedback! This has been shared with the appropriate leadership.

10/10 Excellent

Sharon

Stayed 1 night in Feb 2024
Response from SM on Apr 5, 2024
Thank you for the 5 out of 5 rating!

10/10 Excellent

Alexandra, Oakland Park

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Love the convenience to the parks as well as using your room key as the express pass.
Stayed 1 night in Feb 2024
Response from SM on Apr 5, 2024
The Universal Express Pass Unlimited is definitely a great perk of staying with us!

10/10 Excellent

Dubeom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient
Stayed 1 night in Feb 2024
Response from SM on Apr 5, 2024
Thank you for your review!

10/10 Excellent

Yarnel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet, clean, spacious, beautiful place.
Stayed 1 night in Feb 2024
Response from SM on Apr 5, 2024
We are happy to see you enjoyed your stay!