Ratings based on 1,662 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
87% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travelerfrom United kingdom

Too many extra charges

Posted Jan 3, 2015
Pros: The arcade and parts of the water park.
Cons: The facilities should be included in the overall cost or it should be made clear that you have to pay extra for things such as wifi or rollaway beds.
Location: Location is pretty good on international drive with the trolley bus stop right outside. Plenty of shops and restaurants in walking distance.
The hotel was basically ok with some good facilities such as the arcade and pool but you have to pay extra for everything. It us not clear about the extra charges before booking and it is not really worth it. Guest services is really only a desk that sells tickets for universal and the related parks such as seaworld, if you want to go anywhere else such as disney or the kennedy space centre or other tours you have to find your own way. The water park is not great for older children, only 2 slides and a small pool.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 3, 2015
It was amazing even though we were only there for a short stay, but we can't wait to return and enjoy our time the next time.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Allen Park, Michigan

Great Place

Posted Jan 3, 2015
Stayed 2 nights nice updated room, clean wish the waterpark was open later than 5pm and wish there were microwaves in the rooms. Other than that great place!
3 out of 5
Recommended
for Everyone
by A verified travelerfrom london

Good location

Posted Jan 2, 2015
Pros: Location Breakfast Facilities
Cons: Cleaning of bathrooms
Location: Central location, plenty of restaurants and shops nearby Near to disney, universal studios etc
Pleased with location on international drive, close to parks etc. Rooms were fine, bathroom could have been a bit cleaner but overall the room was nice and comfortable with fridge and microwave making it easy to store and heat my young kids milk Restaurant breakfast was good Weather too cold to use pool or waterpark but it looked lovely, I'm sure the kids would have enjoyed it Only problem being Expedia stated breakfast was included in room rate but on arrival I was told it wasn't and I had to pay $9.95 per person. The receptionist agreed to give us breakfast free of charge once we told her what had happened, which was nice I would recommend this hotel to families or couples
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Edmonds, WA

Close to everything

Posted Jan 1, 2015
Pros: It's pretty clean, staff is nice and hotel has all the things you need for a comfortable vacation.
Cons: The noise level is high all hours. We stayed in a outside room towards the parking lot. Other guests staying in rooms were up all night talking loud.
Location: Close to universal studios, Disney, and a couple hours from beaches. Good restraunts down the road about a mile or two. Easy access to freeways.
Daughter wanted to stay here because of the water slides but we were so busy with the theme parks and beaches every day we had no time to even go to the water park. We stayed for a week and although we paid the fees for the hotel we really could have stayed at a more quieter not so middle of everything upscale hotel for the price. This hotel has very thin walls and if you don't mind screaming kids or party animals all hours of the night or noisy leaf blowers in the mornings then this place is for you.
2 out of 5
by A verified travelerfrom B

Terrible stay except for the waterpark

Posted Dec 31, 2014
Phone in my room never worked. Shuttle service times were not convenient at all. I ended up spending money on taxis! That money could have been spent on a better hotel. Food was terrible, no employees to be found for service, bar and restaurant closed early several times. No room service several nights. I would not stay here again. Would rather spend more money on a better hotel in the parks.
1 out of 5
by A verified travelerfrom Chicago

Waste of money

Posted Dec 30, 2014
What an awful trip. Charged resort fees for access to "waterpark" for 3 days although nobody seemed to need their wristbands to be in the swim areas. It's just a jungle gym and 3 slides. No shuttle service to magic kingdom or airports. Room was cramped and bare- no microwave, leaky minifridge and toilet, noisy rickety bath fan. They wanted 10$ for breakfast that should have been included with their price gouging. Waste of my time and hard earned cash
4 out of 5
Recommended
for Everyone
by A verified traveler

Ok

Posted Dec 29, 2014
A lot fort pour money. Chose a Riom facing thé poil.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 28, 2014
The hotel was very nice. It's located by a lot of restaurants and shops and the water park was the best my kids just loved it
3 out of 5
Recommended
for Everyone
by A verified travelerfrom bahamas

a lot of fun for the kids. The water park is nice.

Posted Dec 27, 2014
I prefer closed in access to my room but otherwise if you have kids, the water park facility is great for the kids.