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Reviews of Country Inn & Suites by Radisson, Orlando Airport, FL

3 out of 5
Country Inn & Suites by Radisson, Orlando Airport, FL
5440 Forbes Pl, Orlando, FL

Reviews

7.4

Good

Rating 10 - Excellent. 983 out of 2747 reviews" "
Rating 8 - Good. 670 out of 2747 reviews" "
Rating 6 - Okay. 456 out of 2747 reviews" "
Rating 4 - Poor. 312 out of 2747 reviews" "
Rating 2 - Terrible. 326 out of 2747 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Michael, INDIANAPOLIS

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The airport shuttle was very nice to have. The place is quiet and walkable to plenty of restaurants.
Stayed 1 night in Apr 2024

8/10 Good

Richard

Traveled with family
Liked: Cleanliness, staff & service
Great location. Carpet needs replacing. On another note If you rented a car and need to fill up with gas beware that the closest gas station Sun Gas will rip you off! Price was almost $6 gallon vs 3.50 a block away.
Stayed 1 night in Apr 2024

10/10 Excellent

Shawna

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from DRS on May 9, 2024
Thank you Shawna!

8/10 Good

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in May 2024
Response from DRS on May 8, 2024
Thank you Karen!

2/10 Terrible

josie

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Grateful for having a room. But the smell In this place is awful. Reception is awesome
Stayed 1 night in May 2024
Response from DRS on May 7, 2024
Sorry to hear we did not meet your expectations.

10/10 Excellent

Kim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quick check in, clean room, great shuttle transportation to the airport.
Stayed 1 night in May 2024
Response from DRS on May 6, 2024
Thank you Kim!

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was very pleasant to communicate with at check in and checkout
Stayed 1 night in May 2024
Response from DRS on May 6, 2024
Thank you, Christopher,!

10/10 Excellent

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at check in was super friendly and remembered us from our stay 2 weeks before. Ask how our cruise went.
Stayed 1 night in May 2024

6/10 Okay

Marvina

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Property needs some repairs, room needs to be painted and carpets need deep cleaning, bathroom needs paint and deep cleaning to tile.
Stayed 1 night in May 2024
Response from DRS on May 5, 2024
Sorry to hear we did not meet your expectations.

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to the airport and transportation was excellent
Stayed 1 night in Apr 2024
Response from DRS on May 1, 2024
Thank you Michael!

10/10 Excellent

Gail

So far so good
Stayed 1 night in Apr 2024
Response from DRS on Apr 29, 2024
Thank you Gail!

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was Great, nice staff, nice rooms. Nice area.
Stayed 1 night in Mar 2024
Response from DRS on Apr 29, 2024
Thank you Kayla!

10/10 Excellent

Allison

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very accommodating- we arrived early and they let us check in early once a room was ready.
Stayed 1 night in Apr 2024
Response from DRS on May 4, 2024
Thank you Allison!

4/10 Poor

Alexander

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
Horrible smell in the room all the time, staff not responsive to inquiries, poor breakfast options. Absolutely not worth its price. Only benefit is close location to MCO airport
Stayed 1 night in Apr 2024
Response from DRS on Apr 29, 2024
Sorry to hear we did not meet your expectations.

10/10 Excellent

Carl

Liked: Amenities
Close to airport and off airport car rentals.
Stayed 2 nights in Apr 2024
Response from DRS on Apr 29, 2024
Thank you Carl!

10/10 Excellent

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, amenities
Very clean and accessible.
Stayed 1 night in Apr 2024
Response from DRS on Apr 28, 2024
Thank you Cynthia!

8/10 Good

Krista

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peoperty couls use updating but overall it was a good place to stay for 1 night. The beds are super hard!
Stayed 1 night in Apr 2024
Response from DRS on Apr 28, 2024
Thank you Krista!

10/10 Excellent

Russell

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay, clean spacious rooms, great staff.
Stayed 1 night in Apr 2024
Response from DRS on Apr 27, 2024
Thank you Russell!

10/10 Excellent

Russell

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff, great location, free shuttle to and from airport. Rooms spacious and clean.
Stayed 1 night in Apr 2024
Response from DRS on Apr 27, 2024
Thank you Russell!

10/10 Excellent

Breyanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet neat place at an affordable price!
Stayed 1 night in Apr 2024
Response from DRS on Apr 25, 2024
Thank you Breyanna!

8/10 Good

Jessica, Charleston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from DRS on Apr 25, 2024
Thank you Jessica!

8/10 Good

jasmine

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice hotel but only thing suggested to be done is have a exterminator visit
Stayed 1 night in Jan 2024
Response from DRS on Apr 22, 2024
Thank you Jasmine!

8/10 Good

esther

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
Dining not as stated, needs upgrading for price, convenient for airport, pleasant staff, convenience machine food prices are a total rip off, better not be hungry when you arrive.
Stayed 1 night in Apr 2024
Response from DRS on Apr 22, 2024
Sorry to hear we did not meet your expectations.

4/10 Poor

Suzanne

Traveled with partner
Disliked: Staff & service
The hotel is very run down. I would rate it as a 4/10. Proximity to airport was very convenient The shuttle was done by 9pm so we were unable to use it the evening we arrived. The breakfast the next day was good with a good. Variety.
Stayed 1 night in Apr 2024
Response from DRS on Apr 20, 2024
Sorry to hear we did not meet your expectations.

10/10 Excellent

Leslie

Traveled with family
Liked: Cleanliness, staff & service, amenities
Love how it was just 3 minutes away from the airport. Many conviene stores and restaurants in the area. Was not far from any of the attractions parks. Staff were very friendly and pleasant. Room were very clean however things do need some updates. It did seem as it was getting some renovation. I would suggest upgrading the shower head in the bathroom to them and changing the microwave in the rooms. Overall will be using this location again!
Stayed 4 nights in Apr 2024
Response from DRS on Apr 19, 2024
Thank you Leslie!

4/10 Poor

sonny

Traveled with pets
Liked: Cleanliness
Disliked: Staff & service, amenities
I picked this hotel for pet friendliness and airport shuttle. there was no airport shuttle and I waited over an hour at the airport for a shuttle that would never arrive. after I booked I recieved an email from the hotel and no mention of the shuttle situation. cable TV kept freezing so I connected to the internet to watch YouTube. internet not even fast enough for YouTube!
Stayed 1 night in Apr 2024
Response from DRS on Apr 19, 2024
Sorry to hear we did not meet your expectations.

6/10 Okay

Linda

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from DRS on Apr 19, 2024
Thank you for your Survey.

6/10 Okay

Kenneth

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Rey Alvarez on Apr 19, 2024
On behalf of our entire staff at Country Inn & Suites by Radisson, Orlando Airport, FL - ORIA we apologize for any inconvenience you might have experienced at this hotel. We are sad to notice your score was not up to our high standards. However, we do want to thank you for your feed back. This will help us work diligently to assure you we are working diligently to ensure a similar situation does not occur again in the future and we can meet all you expectations.

10/10 Excellent

Sheila, Foothill Ranch

Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms. Easy check in.
Stayed 1 night in Apr 2024
Response from DRS on Apr 17, 2024
Thank you Sheila!

8/10 Good

Laura

Traveled with family
Liked: Cleanliness, amenities
The staff was very very friendly and helpful. Breakfast was nice enough and convenient. Shuttle to airport was also convenient.
Stayed 1 night in Apr 2024
Response from DRS on Apr 17, 2024
Thank you Laura!

8/10 Good

Amanda

Liked: Cleanliness, staff & service
A little dated, but really appreciated that they found a room for us at the last minute.
Stayed 1 night in Apr 2024
Response from DRS on Apr 17, 2024
Thank you Amanda!

8/10 Good

TED

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A special shout out to the staff. Request for disabled guest properly met...maybe all good except for the mop lady in the hallway early in the morning!
Stayed 1 night in Apr 2024
Response from DRS on Apr 16, 2024
Thank you Ted!

4/10 Poor

mallory

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel itself was nice and close to things but We stayed there because it was close to the airport and I called to check how much parking was a gentleman told me it was free the first night and then additional parking was 5$ a night so we canceled are reservation at park n go but then get to the hotel another man says that’s it’s 15$ a night and 5$ for the first night so we decided to still do it but he neglected to say we needed to put our name on a list or put us on a list for a shuttle he gave us the paper for our car window and that was it . We were taking and wanted to know the times the shuttles leave because he didn’t say so we called down to the lobby the women answered and told us they run every 30 mins but we needed to be on a list and so she added us but she neglected to say we needed to be in the lobby 10 mins before we got down there right at 6:29 and the shuttle was gone had just left and would not turn around . We had to cancel are payment there and run to parking spot right next door and thankfully they could take us or else we would have missed our flight to Costa Rica . I did not appreciate the mis communication and rudeness from the lady that morning . This was on 3/13 . They refunded the money for that but only after I called a couple times so the lady knowingly just didn’t cancel it even tho we didn’t stay there with our car . I won’t be coming back just because of all that .
Stayed 1 night in Mar 2024
Response from DRS on Apr 16, 2024
Sorry to hear we did not meet your expectations.

10/10 Excellent

Dyesha

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The customer service was excellent
Stayed 1 night in Apr 2024
Response from Rey Alvarez on Apr 16, 2024
Thank you for sharing your recent experience at Country Inn & Suites by Radisson, Orlando Airport, We sincerely appreciate your feedback and are happy to hear you had a great experience with us based on your comments and your score. We hope to see you soon.

10/10 Excellent

Thomas, Maynard

Stayed 1 night in Apr 2024
Response from DRS on May 6, 2024
Thank you Thomas!

4/10 Poor

Jeanine

Disliked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from DRS on Apr 21, 2024
Sorry to hear we did not meet your expectations.

2/10 Terrible

Pamela

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Rey Alvarez on Apr 16, 2024
-On behalf of our entire staff at Country Inn & Suites by Radisson, Orlando Airport, FL, we apologize for any inconvenience you might have experienced during your stay at our hotel. I will share your rating score with our team, and I assure you we are working diligently to ensure that all our guest will be extremely satisfied with our accommodations and our customer service and that the experience will exceed all expectations. By providing the service, quality and value that will go above and beyond our guest expectations. We want to thank you for taking the time to provide us with your feedback which is very valuable to us..

6/10 Okay

Tina

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
Pros: very large room, quiet, friendly staff, pool, breakfast (convenient but very basic); Go Port pickup spot for cruise port, lots of nearby restaurants to get dinner delivered since we didn't have a car Cons: Carpet in the hallway and our room was dingy and stained with multiple bleach stains on hall carpet; stains on furniture; mattress did not suit us/uncomfortable Overall: fine for one night
Stayed 1 night in Mar 2024
Response from DRS on Apr 14, 2024
Sorry to hear we did not meet your expectations.

4/10 Poor

Natalie

Traveled with family
The room was clean and nice. The halls had an over powering floral scent. Breakfast was horrible.
Stayed 1 night in Mar 2024
Response from DRS on Apr 14, 2024
Sorry to hear we did not meet your expectations.

8/10 Good

Timothy

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities
Bed was comfortable. Bathroom was clean. However, the carpet in the hall and room needs to be replaced.
Stayed 1 night in Apr 2024
Response from DRS on Apr 13, 2024
Thank you Timothy!

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and convenient. Not far from the airport and great dining options.
Stayed 1 night in Jan 2024
Response from DRS on Apr 13, 2024
Thank you Lisa!

4/10 Poor

Anne

Stayed 1 night in Apr 2024
Response from DRS on May 3, 2024
Sorry to hear we did not meet your expectations.

8/10 Good

Jason

Stayed 1 night in Apr 2024
Response from DRS on May 3, 2024
Thank you Jason!

8/10 Good

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from DRS on Apr 13, 2024
Thank you Cassandra!

4/10 Poor

Andrew

Traveled with family
Disliked: Cleanliness
The hotel desperately needs a remodel, bathroom ceiling was peeling, the hallways smelled of something, not sure what but not pleasant. The room smelled like burnt cookies, the floors and sheets felt damp. We had to get up super early for a flight and arrived late so no time to change hotels. Lastly, the next morning we had ZERO hot water for the showers. When I alerted the front desk, one agent didnt look up from her computer, the other said oh, we will tell maintenance, no apology for the inconvenience. Overall disappointing experience.
Stayed 1 night in Apr 2024
Response from DRS on Apr 12, 2024
Sorry to hear we did not meet your expectations.

10/10 Excellent

Melissa

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
It was extremely close to the airport which is very convenient! Free airport shuttle & breakfast was great! I do wish the room was a bit more clean. The bathroom had spots on the vanity & the room smelled musty.
Stayed 1 night in Apr 2024
Response from DRS on Apr 12, 2024
Thank you Melissa!

10/10 Excellent

Lissette

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The only negative would be the rugs. They feel dirty.
Stayed 1 night in Apr 2024
Response from Rey Alvarez on Apr 17, 2024
Thank you for sharing your recent experience at Country Inn & Suites by Radisson, Orlando Airport, FL. We sincerely appreciate your feedback and are happy to hear you had a great experience with us. On behalf of our entire staff at Country Inn & Suites by Radisson, Orlando Airport, FL - ORIA we apologize for the concerns you shared about the rugs. I assure you we are working diligently to ensure a similar situation does not occur again in the future.

2/10 Terrible

Rogelio

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Rey Alvarez on Apr 13, 2024
On behalf of our entire staff at Country Inn & Suites by Radisson, Orlando Airport, we apologize for any inconvenience you might have experienced at this hotel. We are addressing any situation you might have experienced based on your low score on your survey with our team, and I assure you we are working diligently to ensure if there were any situation that might have caused the low score does not occur again in the future. Your feedback is very important to us, and we appreciate you taking the time to give us your feedback.

10/10 Excellent

Lawrence, Huntington Station

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from DRS on Apr 13, 2024
Thank you Lawrence!

10/10 Excellent

Patricia A.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff were extremely helpful, the room was clean and comfortable.
Stayed 1 night in Apr 2024
Response from DRS on Apr 12, 2024
Thank you Patricia!