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Reviews of Embassy Suites by Hilton Orlando International Dr ICON Park

3.5 out of 5
Embassy Suites by Hilton Orlando International Dr ICON Park
Orlando, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 814 out of 1454 reviews" "
Rating 8 - Good. 354 out of 1454 reviews" "
Rating 6 - Okay. 145 out of 1454 reviews" "
Rating 4 - Poor. 67 out of 1454 reviews" "
Rating 2 - Terrible. 74 out of 1454 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Tanesha

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ty, Assistant General Manager on Apr 23, 2024
Thank you so much for taking the time to share your positive experience with us! We’re delighted to hear that you enjoyed your stay at our hotel. It’s our goal to provide exceptional service, and we’re thrilled that we could meet your expectations. Your kind words are truly appreciated, and we look forward to welcoming you back on your next visit.

10/10 Excellent

Steven Van

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was clean and conveniently located to dining and in the area we wanted to stay. Breakfast was hot and fresh.
Stayed 1 night in Apr 2024
Response from Joshua Z on Apr 18, 2024
Dear Steven,Thank you so much for taking the time to share your positive experience with us! We’re delighted to hear that you enjoyed your stay at our hotel. It’s our goal to provide exceptional service, and we’re thrilled that we could meet your expectations. Your kind words are truly appreciated, and we look forward to welcoming you back on your next visit.

8/10 Good

Candance

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Embassy Suites Management on Apr 16, 2024
Dear Candance, Thank you so much for taking the time to share your positive experience with us! We’re delighted to hear that you enjoyed your stay at our hotel. It’s our goal to provide exceptional service, and we’re thrilled that we could meet your expectations. Your kind words are truly appreciated, and we look forward to welcoming you back on your next visit.

10/10 Excellent

Stephen, Alpharetta

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Really enjoyed our stay. Your staff, in every area, was fantastic! So professionally done!
Stayed 1 night in Mar 2024
Response from Embassy Suites Management on Apr 16, 2024
Dear Stephen, Thank you so much for taking the time to share your positive experience with us! We’re delighted to hear that you enjoyed your stay at our hotel. It’s our goal to provide exceptional service, and we’re thrilled that we could meet your expectations. Your kind words are truly appreciated, and we look forward to welcoming you back on your next visit.

8/10 Good

Nicole

Traveled with family
Liked: Cleanliness
Hotel is located in a convenient location close to several food restaurants within walking distance. Main attractions (universal studios, Disney, sea world and Lego land) are close enough to take a ride-share Breakfast buffet is filling and does not run of food. The hours are 630-930. Parking requires a daily surcharge. Hotel room furniture does need to be updated. Overall, we enjoyed our stay, and will be returning if visiting Orlando again!
Stayed 7 nights in Apr 2024
Response from Joshua Z on Apr 18, 2024
Dear Nicole,Thank you so much for taking the time to share your positive experience with us! We’re delighted to hear that you enjoyed your stay at our hotel. It’s our goal to provide exceptional service, and we’re thrilled that we could meet your expectations. Your kind words are truly appreciated, and we look forward to welcoming you back on your next visit.

4/10 Poor

Edward

Traveled with family
Liked: Cleanliness
I’ve stayed at other Embassy hotels. The pictures online make the room suite seem bigger than what it really is. (The other Embassy rooms were spacier). The double beds are like small full beds. The bathroom is very small. Our bathroom smelled like wet rag. The tub faucet was loose and the water didn’t flow well. Overall it was ok. Very average and not what I expect from Embassy.
Stayed 2 nights in Apr 2024
Response from Joshua Z on Apr 8, 2024
Dear Edward,We sincerely apologize for the less-than-satisfactory experience you had during your stay with us. Your feedback is invaluable, and we’re genuinely sorry that we fell short of your expectations. We take your concerns seriously and will use them to address areas for improvement. Please know that guest satisfaction is our top priority, and we would welcome the opportunity to make amends on your next visit. Thank you for bringing these issues to our attention.

10/10 Excellent

Juddy

Liked: Property conditions & facilities
Excelente limpio y el desayuno delicioso
Stayed 1 night in Apr 2024
Response from Zack, Front Office Manager on Apr 22, 2024
Thank you so much for taking the time to share your positive experience with us! We’re delighted to hear that you enjoyed your stay at our hotel. It’s our goal to provide exceptional service, and we’re thrilled that we could meet your expectations. Your kind words are truly appreciated, and we look forward to welcoming you back on your next visit.

2/10 Terrible

Tarockia

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
Does not clean well. My sheets were not clean and my kids didn’t have cover for the beds. They stated they had run out because there were a lot of kids there. They provided me with 4 sheets and then later came to the room stating they found a blanket. That blanket was dirty and filled with hair. If you can do not stay here. Only thing good about the hotel is they have breakfast included. They also only provide you with 2 complimentary drinks per room. Unlike the other Embassy Suites it’s unlimited up until the cut off time.
Stayed 1 night in Apr 2024
Response from Joshua Z on Apr 8, 2024
Dear Tarockia,We sincerely apologize for the less-than-satisfactory experience you had during your stay with us. Your feedback is invaluable, and we’re genuinely sorry that we fell short of your expectations. We take your concerns seriously and will use them to address areas for improvement. Please know that guest satisfaction is our top priority, and we would welcome the opportunity to make amends on your next visit. Thank you for bringing these issues to our attention.

10/10 Excellent

elda

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Zack, Front Office Manager on Apr 10, 2024
Thank you so much for taking the time to share your positive experience with us! We’re delighted to hear that you enjoyed your stay at our hotel. It’s our goal to provide exceptional service, and we’re thrilled that we could meet your expectations. Your kind words are truly appreciated, and we look forward to welcoming you back on your next visit.

2/10 Terrible

Delshondra

Stayed 2 nights in Mar 2024

10/10 Excellent

Hector

Stayed 1 night in Mar 2024

6/10 Okay

James

Liked: Cleanliness
Stayed 4 nights in Mar 2024
Response from Embassy Suites Front Desk Team on Apr 5, 2024
Thank you for your feedback concerning your recent stay at Embassy Suites by Hilton Orlando International Drive ICON Park. We strive to provide gracious, personalized service and can only do so with sincere and honest feedback from our guests. In the eyes of Hilton, 4 and 5s are passing and anything less means we did not meet your expectations. With that being said, is there anything we could have done differently to earn a 4 or 5 from you?

6/10 Okay

Nathan, Miami

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Old and not clean
Stayed 3 nights in Mar 2024
Response from Joshua Z on Apr 4, 2024
Dear Nathan,We sincerely apologize for the less-than-satisfactory experience you had during your stay with us. Your feedback is invaluable, and we’re genuinely sorry that we fell short of your expectations. We take your concerns seriously and will use them to address areas for improvement. Please know that guest satisfaction is our top priority, and we would welcome the opportunity to make amends on your next visit. Thank you for bringing these issues to our attention.

10/10 Excellent

Evelyn

Liked: Cleanliness, property conditions & facilities
I love it here
Stayed 3 nights in Mar 2024
Response from Joshua Z on Apr 4, 2024
Dear Evelyn,Thank you so much for taking the time to share your positive experience with us! We’re delighted to hear that you enjoyed your stay at our hotel. It’s our goal to provide exceptional service, and we’re thrilled that we could meet your expectations. Your kind words are truly appreciated, and we look forward to welcoming you back on your next visit.

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Love the breakfast, room was great. Just hate paying 18 bucks a day to park.
Stayed 2 nights in Mar 2024
Response from Joshua Z on Apr 4, 2024
Dear Richard,Thank you so much for taking the time to share your positive experience with us! We’re delighted to hear that you enjoyed your stay at our hotel. It’s our goal to provide exceptional service, and we’re thrilled that we could meet your expectations. Your kind words are truly appreciated, and we look forward to welcoming you back on your next visit.

6/10 Okay

Dung, Macungie

Traveled with family and small children
Breakfast lacks variety, same everyday. Had to tell front desk for room service the first day No free parking.
Stayed 7 nights in Mar 2024
Response from Joshua Z on Apr 4, 2024
Dear Dung,We sincerely apologize for the less-than-satisfactory experience you had during your stay with us. Your feedback is invaluable, and we’re genuinely sorry that we fell short of your expectations. We take your concerns seriously and will use them to address areas for improvement. Please know that guest satisfaction is our top priority, and we would welcome the opportunity to make amends on your next visit. Thank you for bringing these issues to our attention.

2/10 Terrible

Jaqun

Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Embassy Suites Front Desk Team on Apr 5, 2024
Dear Jaqun, We sincerely apologize for the less-than-satisfactory experience you had during your stay with us. Your feedback is invaluable, and we’re genuinely sorry that we fell short of your expectations. We take your concerns seriously and would be thrilled to hear back from you with some additional feedback regarding areas of improvement. Please know that guest satisfaction is our top priority, and we would welcome the opportunity to make amends on your next visit. Thank you for bringing these issues to our attention.

8/10 Good

John

Stayed 1 night in Mar 2024
Response from Zack, Front Office Manager on Apr 22, 2024
Thank you so much for taking the time to share your positive experience with us! We’re delighted to hear that you enjoyed your stay at our hotel. It’s our goal to provide exceptional service, and we’re thrilled that we could meet your expectations. Your kind words are truly appreciated, and we look forward to welcoming you back on your next visit.

10/10 Excellent

Tamesha

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Love this place!!! Tge entire weekend was great here....
Stayed 2 nights in Mar 2024
Response from Zack, Front Office Manager on Mar 25, 2024
Thank you so much for taking the time to share your positive experience with us! We’re delighted to hear that you enjoyed your stay at our hotel. It’s our goal to provide exceptional service, and we’re thrilled that we could meet your expectations. Your kind words are truly appreciated, and we look forward to welcoming you back on your next visit.

10/10 Excellent

Darius

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Zack, Front Office Manager on Mar 26, 2024
Thank you so much for taking the time to share your positive experience with us! We’re delighted to hear that you enjoyed your stay at our hotel. It’s our goal to provide exceptional service, and we’re thrilled that we could meet your expectations. Your kind words are truly appreciated, and we look forward to welcoming you back on your next visit.

10/10 Excellent

Hernan, North Hills

Stayed 3 nights in Feb 2024
Response from Zack, Front Office Manager on Mar 24, 2024
Thank you so much for taking the time to share your positive experience with us! We’re delighted to hear that you enjoyed your stay at our hotel. It’s our goal to provide exceptional service, and we’re thrilled that we could meet your expectations. Your kind words are truly appreciated, and we look forward to welcoming you back on your next visit.

10/10 Excellent

Zay

Liked: Cleanliness, amenities, property conditions & facilities
I like the open world atmosphere
Stayed 2 nights in Mar 2024
Response from Embassy Suites Front Desk Team on Mar 20, 2024
Thank you for your feedback concerning your recent stay at Embassy Suites by Hilton Orlando International Drive ICON Park. We strive to provide gracious, personalized service and can only do so with sincere and honest feedback from our guests. We are thrilled to hear that we were able to meet your expectations and deliver the guest service that is synonymous with the Hilton brand. We do hope to welcome you back to Embassy Suites ICON Park in the near future.

6/10 Okay

Roger

Traveled with family
Disliked: Property conditions & facilities
The property needs to be updated. The bathrooms need total remodeling and carpets are extremely dirty. Would not stay again.
Stayed 2 nights in Feb 2024
Response from Embassy Suites Front Desk Team on Mar 20, 2024
Thank you for your feedback concerning your recent stay at Embassy Suites by Hilton Orlando International Drive ICON PARK. We strive to provide gracious, personalized service to all our guests and can only do so with sincere and honest feedback from our guests. We are in the beginning stages of planning a full renovation which will include all guest rooms and public spaces. We look forward to welcoming you back in the future.

10/10 Excellent

Antoinette

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Embassy Suites Front Desk Team on Mar 20, 2024
Thank you for your feedback concerning your recent stay at Embassy Suites by Hilton Orlando International Drive ICON Park. We strive to provide gracious, personalized service and can only do so with sincere and honest feedback from our guests. We are thrilled to hear that we were able to meet your expectations and deliver the guest service that is synonymous with the Hilton brand. We do hope to welcome you back to Embassy Suites ICON Park in the near future.

10/10 Excellent

Beverly

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was spacious and very clean. The room was cleaned daily. The facility was well-maintained and beautiful. The staff at this hotel was helpful, friendly, and courteous. The hotel offered free breakfast that included a hot breakfast bar.
Stayed 3 nights in Mar 2024
Response from Embassy Suites Front Desk Team on Mar 20, 2024
Thank you for your feedback concerning your recent stay at Embassy Suites by Hilton Orlando International Drive ICON Park. We strive to provide gracious, personalized service and can only do so with sincere and honest feedback from our guests. We are thrilled to hear that we were able to meet your expectations and deliver the guest service that is synonymous with the Hilton brand. We do hope to welcome you back to Embassy Suites ICON Park in the near future.

10/10 Excellent

Monika

Stayed 1 night in Mar 2024
Response from Zack, Front Office Manager on Mar 18, 2024
Thank you so much for taking the time to share your positive experience with us! We’re delighted to hear that you enjoyed your stay at our hotel. It’s our goal to provide exceptional service, and we’re thrilled that we could meet your expectations. Your kind words are truly appreciated, and we look forward to welcoming you back on your next visit.

10/10 Excellent

Frantz

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Great place
Stayed 1 night in Mar 2024
Response from Zack, Front Office Manager on Mar 18, 2024
Thank you so much for taking the time to share your positive experience with us! We’re delighted to hear that you enjoyed your stay at our hotel. It’s our goal to provide exceptional service, and we’re thrilled that we could meet your expectations. Your kind words are truly appreciated, and we look forward to welcoming you back on your next visit.

6/10 Okay

Melissa

Stayed 1 night in Mar 2024
Response from Embassy Suites Management on Apr 16, 2024
Dear Melissa, We sincerely apologize for the less-than-satisfactory experience you had during your stay with us. Your feedback is invaluable, and we’re genuinely sorry that we fell short of your expectations. We take your concerns seriously and will use them to address areas for improvement. Please know that guest satisfaction is our top priority, and we would welcome the opportunity to make amends on your next visit. Thank you for bringing these issues to our attention.

2/10 Terrible

Deshawn

Business traveler, Traveled with family
Noisy asf couldn't sleep with the constant door slamming
Stayed 2 nights in Mar 2024
Response from Zack, Front Office Manager on Mar 16, 2024
We sincerely apologize for the less-than-satisfactory experience you had during your stay with us. Your feedback is invaluable, and we’re genuinely sorry that we fell short of your expectations. We take your concerns seriously and will use them to address areas for improvement. Please know that guest satisfaction is our top priority, and we would welcome the opportunity to make amends on your next visit. Thank you for bringing these issues to our attention.

10/10 Excellent

Aneesah

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Zack, Front Office Manager on Mar 16, 2024
Thank you so much for taking the time to share your positive experience with us! We’re delighted to hear that you enjoyed your stay at our hotel. It’s our goal to provide exceptional service, and we’re thrilled that we could meet your expectations. Your kind words are truly appreciated, and we look forward to welcoming you back on your next visit.

10/10 Excellent

Ibeth

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Zack, Front Office Manager on Mar 11, 2024
Thank you so much for taking the time to share your positive experience with us! We’re delighted to hear that you enjoyed your stay at our hotel. It’s our goal to provide exceptional service, and we’re thrilled that we could meet your expectations. Your kind words are truly appreciated, and we look forward to welcoming you back on your next visit.

2/10 Terrible

sheila

Disliked: Property conditions & facilities
Would not let me son check in
Stayed 2 nights in Mar 2024
Response from Zack, Front Office Manager on Mar 11, 2024
We sincerely apologize for the less-than-satisfactory experience you had during your stay with us. Your feedback is invaluable, and we’re genuinely sorry that we fell short of your expectations. We take your concerns seriously and will use them to address areas for improvement. Please know that guest satisfaction is our top priority, and we would welcome the opportunity to make amends on your next visit. Thank you for bringing these issues to our attention.

8/10 Good

Serafina

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel and offerings ie daily happy hour and full breakfast plus nice pool area. Look up codes to retrieve link to info and guest information didn’t seem to completely provide details. Also it would nice if check in staff could mention the onsite food options in the market and their hours. We would have taken advantage of this service but left the property for meals. Traffic in the area is horrible due to construction.
Stayed 2 nights in Mar 2024
Response from Zack, Front Office Manager on Mar 10, 2024
Thank you so much for taking the time to share your positive experience with us! We’re delighted to hear that you enjoyed your stay at our hotel. It’s our goal to provide exceptional service, and we’re thrilled that we could meet your expectations. Your kind words are truly appreciated, and we look forward to welcoming you back on your next visit.

10/10 Excellent

volodimir

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The views from the upper stories and serenity for such a massive building were amazing.
Stayed 1 night in Mar 2024
Response from Zack, Front Office Manager on Mar 10, 2024
Thank you so much for taking the time to share your positive experience with us! We’re delighted to hear that you enjoyed your stay at our hotel. It’s our goal to provide exceptional service, and we’re thrilled that we could meet your expectations. Your kind words are truly appreciated, and we look forward to welcoming you back on your next visit.

10/10 Excellent

Scott

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Zack, Front Office Manager on Mar 8, 2024
Thank you so much for taking the time to share your positive experience with us! We’re delighted to hear that you enjoyed your stay at our hotel. It’s our goal to provide exceptional service, and we’re thrilled that we could meet your expectations. Your kind words are truly appreciated, and we look forward to welcoming you back on your next visit.

10/10 Excellent

Lindsay

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Love the Embassy Suites. Staff are so pleasant and helpful. Joel and Jason in the bar..exceptional Fab hot breakfast included every morning Will definitely be back
Stayed 5 nights in Feb 2024
Response from Zack, Front Office Manager on Mar 7, 2024
Thank you so much for taking the time to share your positive experience with us! We’re delighted to hear that you enjoyed your stay at our hotel. It’s our goal to provide exceptional service, and we’re thrilled that we could meet your expectations. Your kind words are truly appreciated, and we look forward to welcoming you back on your next visit.

10/10 Excellent

Vince

Stayed 3 nights in Jan 2024
Response from Zack, Front Office Manager on Mar 25, 2024
Thank you so much for taking the time to share your positive experience with us! We’re delighted to hear that you enjoyed your stay at our hotel. It’s our goal to provide exceptional service, and we’re thrilled that we could meet your expectations. Your kind words are truly appreciated, and we look forward to welcoming you back on your next visit.

8/10 Good

Jessica A.

Liked: Cleanliness, property conditions & facilities
Breakfast is great
Stayed 1 night in Jan 2024
Response from Zack, Front Office Manager on Mar 7, 2024
Thank you so much for taking the time to share your positive experience with us! We’re delighted to hear that you enjoyed your stay at our hotel. It’s our goal to provide exceptional service, and we’re thrilled that we could meet your expectations. Your kind words are truly appreciated, and we look forward to welcoming you back on your next visit.

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
If I could give a 100 star rating I would 👍
Stayed 1 night in Mar 2024
Response from Zack, Front Office Manager on Mar 7, 2024
Thank you so much for taking the time to share your positive experience with us! We’re delighted to hear that you enjoyed your stay at our hotel. It’s our goal to provide exceptional service, and we’re thrilled that we could meet your expectations. Your kind words are truly appreciated, and we look forward to welcoming you back on your next visit.

10/10 Excellent

Suzie

Liked: Cleanliness, amenities, property conditions & facilities
With the free drink coupons you receive upon check-in and the great free breakfast this room was a good value. The location to restaurants and fun was excellent..walkable. The only bummer was the young lady who checked us in was so unprofessional and so unwelcoming it hurt my brain. When I had to come back into the hotel to get parking information (as it wasn't given upon check in) it almost threw her over the edge. Ridiculous, if you hate your job that much, you should quit.
Stayed 1 night in Feb 2024
Response from Zack, Front Office Manager on Mar 7, 2024
Thank you so much for taking the time to share your positive experience with us! We’re delighted to hear that you enjoyed your stay at our hotel. It’s our goal to provide exceptional service, and we’re thrilled that we could meet your expectations. Your kind words are truly appreciated, and we look forward to welcoming you back on your next visit.

10/10 Excellent

Corey

Love staying at this embassy clean quiet and the staff are cool
Stayed 3 nights in Feb 2024
Response from Zack, Front Office Manager on Mar 7, 2024
Thank you so much for taking the time to share your positive experience with us! We’re delighted to hear that you enjoyed your stay at our hotel. It’s our goal to provide exceptional service, and we’re thrilled that we could meet your expectations. Your kind words are truly appreciated, and we look forward to welcoming you back on your next visit.

10/10 Excellent

AUNDREA

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing property and great area. Attractions and restaurants were in close proximity. Parking was convenient.
Stayed 1 night in Feb 2024
Response from Zack, Front Office Manager on Mar 7, 2024
Thank you so much for taking the time to share your positive experience with us! We’re delighted to hear that you enjoyed your stay at our hotel. It’s our goal to provide exceptional service, and we’re thrilled that we could meet your expectations. Your kind words are truly appreciated, and we look forward to welcoming you back on your next visit.

10/10 Excellent

Joe

Liked: Cleanliness, amenities, property conditions & facilities
Very clean
Stayed 1 night in Feb 2024
Response from Zack, Front Office Manager on Mar 7, 2024
Thank you so much for taking the time to share your positive experience with us! We’re delighted to hear that you enjoyed your stay at our hotel. It’s our goal to provide exceptional service, and we’re thrilled that we could meet your expectations. Your kind words are truly appreciated, and we look forward to welcoming you back on your next visit.

10/10 Excellent

elda

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Zack, Front Office Manager on Mar 7, 2024
Thank you so much for taking the time to share your positive experience with us! We’re delighted to hear that you enjoyed your stay at our hotel. It’s our goal to provide exceptional service, and we’re thrilled that we could meet your expectations. Your kind words are truly appreciated, and we look forward to welcoming you back on your next visit.

10/10 Excellent

Marielisa

Liked: Cleanliness
Stayed 3 nights in Feb 2024
Response from Zack, Front Office Manager on Mar 7, 2024
Thank you so much for taking the time to share your positive experience with us! We’re delighted to hear that you enjoyed your stay at our hotel. It’s our goal to provide exceptional service, and we’re thrilled that we could meet your expectations. Your kind words are truly appreciated, and we look forward to welcoming you back on your next visit.

6/10 Okay

Mendelson, miami

This property is just average
Stayed 1 night in Feb 2024
Response from Zack, Front Office Manager on Mar 7, 2024
We sincerely apologize for the less-than-satisfactory experience you had during your stay with us. Your feedback is invaluable, and we’re genuinely sorry that we fell short of your expectations. We take your concerns seriously and will use them to address areas for improvement. Please know that guest satisfaction is our top priority, and we would welcome the opportunity to make amends on your next visit. Thank you for bringing these issues to our attention.

10/10 Excellent

Friday

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean
Stayed 1 night in Feb 2024
Response from Zack, Front Office Manager on Mar 7, 2024
Thank you so much for taking the time to share your positive experience with us! We’re delighted to hear that you enjoyed your stay at our hotel. It’s our goal to provide exceptional service, and we’re thrilled that we could meet your expectations. Your kind words are truly appreciated, and we look forward to welcoming you back on your next visit.

10/10 Excellent

Kelly, Branson West

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We stayed one night before our cruise and we really enjoyed the stay!! Free cocktails and snacks at happy hour!! Excellent breakfast buffet!! The room smelled fresh and clean and the free lotion, shampoo, and conditioner was nice!! Fresh towels and comfortable beds!! Everything was very clean!! Great location near international Dr restaurants!! We enjoyed Cooper Hawk Winery for dinner.
Stayed 1 night in Feb 2024
Response from Zack, Front Office Manager on Mar 7, 2024
Thank you so much for taking the time to share your positive experience with us! We’re delighted to hear that you enjoyed your stay at our hotel. It’s our goal to provide exceptional service, and we’re thrilled that we could meet your expectations. Your kind words are truly appreciated, and we look forward to welcoming you back on your next visit.

2/10 Terrible

Ming

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Don't be fooled by the name of this hotel. We thought it's a Hilton and decided to give it a try without further research. However, it turned out to be a mistake. The hotel is outdated, and the service desk staff was incredibly rude, as if she had woken up on the wrong side of the bed. We were assigned a room on the second floor, which is the lowest level of the hotel. We noticed that there weren't many cars in the parking lot, and there seemed to be few people on the upper levels. So, we politely approached the front desk lady to inquire about moving to an upper-level room. However, we were met with a flat-out refusal without any consideration. Upon entering our room, it felt like we had stepped into a motel straight out of the 80s. My wife and I were repeatedly woken up in the middle of the night by the loud flushing noises coming from the neighboring rooms, resembling the roar of an airplane passing overhead. Needless to say, we will never be returning to this hotel.
Stayed 1 night in Feb 2024
Response from Zack, Front Office Manager on Mar 7, 2024
We sincerely apologize for the less-than-satisfactory experience you had during your stay with us. Your feedback is invaluable, and we’re genuinely sorry that we fell short of your expectations. We take your concerns seriously and will use them to address areas for improvement. Please know that guest satisfaction is our top priority, and we would welcome the opportunity to make amends on your next visit. Thank you for bringing these issues to our attention.

4/10 Poor

Max

Traveled with family
Disliked: Cleanliness, amenities
The only good from this place was the breakfast buffet. Otherwise the room wasn't very clean and the door handles looked gross and lose. There's no way to call for room service from your room as their bot only repeatedly tells you about their drop off service and you have to pay for parking each night. They don't tell you to use your room key so I got charged twice.
Response from Zack, Front Office Manager on Mar 7, 2024
We sincerely apologize for the less-than-satisfactory experience you had during your stay with us. Your feedback is invaluable, and we’re genuinely sorry that we fell short of your expectations. We take your concerns seriously and will use them to address areas for improvement. Please know that guest satisfaction is our top priority, and we would welcome the opportunity to make amends on your next visit. Thank you for bringing these issues to our attention.