2 outdoor pools, a heated pool, cabanas (surcharge), pool umbrellas
Check availability

Reviews of Hilton Orlando Buena Vista Palace Disney Springs Area

4 out of 5
Hilton Orlando Buena Vista Palace Disney Springs Area
1900 East Buena Vista Drive, Lake Buena Vista, FL

Reviews

8.0

Very Good

Rating 10 - Excellent. 643 out of 1268 reviews" "
Rating 8 - Good. 263 out of 1268 reviews" "
Rating 6 - Okay. 162 out of 1268 reviews" "
Rating 4 - Poor. 100 out of 1268 reviews" "
Rating 2 - Terrible. 100 out of 1268 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Wendy

Traveled with family
Liked: Cleanliness, staff & service, amenities
Parking was a bit confusing and out of the way. But hotel was very clean and staff were friendly.
Stayed 1 night in Apr 2024

10/10 Excellent

Monica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 1 night in May 2024

10/10 Excellent

Deborah, WALDORF

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the amenities.
Stayed 4 nights in Apr 2024
Response from Hilton Orlando Buena Vista Palace on May 1, 2024
Thank you so much for your wonderful review! Looking forward to welcoming you back soon for another great stay at Hilton Orlando Buena Vista Palace!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
0k
Stayed 3 nights in Apr 2024
Response from Jared on Apr 30, 2024
Thank you for your review

10/10 Excellent

Amy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel and rooms were clean and the bed is super comfortable! Great food options within the hotel. Would definitely stay here again.
Stayed 1 night in Apr 2024
Response from Hilton Orlando Buena Vista Palace on Apr 29, 2024
We are thrilled to hear that your experiences at Hilton Orlando Buena Vista Palace have been delightful. It's fantastic that clean and spacious accommodations left such a lasting impression. We hope to have the pleasure of welcoming you back soon for another enjoyable stay!

6/10 Okay

Nicole

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Overall we had a nice stay at the Hilton Orlando Buena Vista Palace Disney Springs Area. We had to switch rooms on the second night as there was an alarm going off for a while and they could not figure out where it was coming from, it was nice of them to allow us to live rooms and the second room we had was nice, but there was non stop banging from the water pipes. We did not want to switch rooms again so we just sucked it up. The rooms were somewhat clean, but definitely could have been better. The pool area was excellent and that was our favourite part of the hotel. The water was warm and the Lagoon was a great feature. Lots of seating options so you’re not fighting for a seat, was a great area of the hotel. The pathway to Disney Springs was also very handy and just a short walk away. This was also a great feature and we used it daily! The shuttle service to the parks was good, but the wait times was a bit frustrating at the end of the night especially when you just want to go back to the hotel after a long day. I can say that the Letterpress restaurant was not good. The service was slow and they messed up our meal as well as the table beside us, so we only ate there once and then went to Disney Springs for the rest of our meals. Overall I give it 3 stars as there were some nice amenities, but definitely could use some updates and work on the cleanliness.
Stayed 5 nights in Apr 2024
Response from Hilton Orlando Buena Vista Palace on May 1, 2024
We're thrilled you chose Hilton Orlando Buena Vista Palace and are delighted to hear about your positive experience with our zero-entry float lagoon and walkable distance to Disney Springs. Your feedback regarding the noise levels and shuttle service and its impact on your stay is invaluable. We understand the inconvenience caused and appreciate your perspective. Rest assured, your insights will help us in our ongoing efforts to enhance guest experiences. We look forward to welcoming you back for a seamless stay from start to finish.

8/10 Good

Amanda

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t care for the $25/day parking but other than that it was a very pleasant stay. If doing breakfast at the Letterpress make sure to ask for Maureen. She was wonderful.
Stayed 1 night in Apr 2024
Response from Hilton Orlando Buena Vista Palace on Apr 29, 2024
We are thrilled to hear that your experiences at Hilton Orlando Buena Vista Palace have been delightful. We are thrilled to hear that Maureen provided you with exceptional service at Letterpress during your stay at Hilton Orlando. We will be sure to pass along your kind words to Maureen and the entire team. We hope to have the pleasure of welcoming you back soon for another enjoyable stay!

6/10 Okay

Maryam

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Overal ok The location is great
Stayed 3 nights in Apr 2024
Response from Hilton Orlando Buena Vista Palace on Apr 25, 2024
Thank you for sharing your experience at Hilton Orlando Buena Vista Palace. It's fantastic to hear that you enjoyed our great location, just minutes from the Disney Theme Parks and walkable distance to Disney Springs. We hope to have the pleasure of welcoming you back again soon!

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay would definitely stay again
Stayed 3 nights in Mar 2024
Response from Hilton Orlando Buena Vista Palace on Apr 23, 2024
Thank you for your glowing review! We're thrilled to hear that we exceeded your expectations and provided you with a magical experience. We are pleased to hear your excitement for a return visit and can't wait to welcome you back for another memorable stay.

6/10 Okay

Mohit

Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Apr 2024
Response from Hilton Orlando Buena Vista Palace on Apr 22, 2024
Thank you for your review, Mohit. We hope to have the opportunity to better serve you in the future.

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service all around!
Stayed 1 night in Apr 2024
Response from Hilton Orlando Buena Vista Palace on Apr 17, 2024
Thank you for your review. We are so pleased to hear that our team members were able to make your stay rewarding. We hope to welcome you again soon!

2/10 Terrible

Joseph

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Hilton Orlando Buena Vista Palace on Apr 15, 2024
Thank you for your review and we hope to have the opportunity to welcome you again in the future.

8/10 Good

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool , lazy river , staff, shades, and cleanliness all great!
Stayed 2 nights in Apr 2024
Response from Hilton Orlando Buena Vista Palace on Apr 15, 2024
Thank you for your great review!

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the ultimate site to stay for a Disney trip. Price wise this was excellent and the location is perfect!!!
Stayed 5 nights in Apr 2024
Response from Jared on Apr 9, 2024
Thank you for your feedback. We are glad you enjoyed your stay!

10/10 Excellent

Dermontti, San Diego

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I didn't like the noise from either the pipes or ductwork during the night time and in the early morning. We couldn't sleep with all the noise.
Stayed 4 nights in Apr 2024
Response from Jared on Apr 9, 2024
I apologize for the inconvenience of the noise, but we are glad that the rest of your stay was good.

10/10 Excellent

Jennifer

Traveled with family and small children
Liked: Property conditions & facilities
Great place to stay with convenient transportation to all Disney parks and walking distance to Disney Springs dining and shopping.
Stayed 4 nights in Apr 2024
Response from Jared on Apr 9, 2024
We are glad you enjoyed your stay!

8/10 Good

timothy

Stayed 2 nights in Mar 2024
Response from Hilton Orlando Buena Vista Palace on Apr 29, 2024
Thank you so much for your wonderful review! Looking forward to welcoming you back soon for another great stay at the Hilton Orlando Buena Vista Palace!

8/10 Good

Jyothi

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
While this hotel is one of my preferred properties in the area, I will choose to stay on a Lowe and hopefully more recently renovated floor. The rooms on the higher floors were smaller and cramped. Some fixtures were visibly chipped, aged or shabby. The balcony was visibly dirty, grimy and had what looked like ash on the furniture.
Stayed 3 nights in Apr 2024
Response from Hilton Orlando Buena Vista Palace on Apr 8, 2024
Thank you for your review and we hope to have the chance to welcome you back in the future.

10/10 Excellent

Elizabeth

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is amazing! The staff was friendly and the facility was clean and welcoming! Pool and Lazy River were the best!
Stayed 1 night in Apr 2024
Response from Hilton Orlando Buena Vista Palace on Apr 8, 2024
We are so pleased to hear that you enjoyed your stay with us!

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Hilton Orlando Buena Vista Palace on Apr 8, 2024
Thank you for your great review!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Hilton Orlando Buena Vista Palace on Apr 8, 2024
Thank you for your wonderful review.

10/10 Excellent

Lauren

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was very clean. Room was up to date and spacious. Traveled with 2 children who had a blast with the activities held on hotel ground. Will definitely be going back.
Stayed 3 nights in Mar 2024
Response from Hilton Orlando Buena Vista Palace on Apr 8, 2024
We are so pleased to hear that you enjoyed your stay with us. We hope to welcome you again soon.

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view and amenities were wonderful
Stayed 1 night in Mar 2024
Response from Hilton Orlando Buena Vista Palace on Apr 8, 2024
Thank you so much for the amazing review.

10/10 Excellent

Katy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hilton Orlando Buena Vista Palace on Apr 8, 2024
Many thanks for the great review.

10/10 Excellent

Tony

Traveled with family and small children
Lots in the area
Stayed 1 night in Apr 2024
Response from Hilton Orlando Buena Vista Palace on Apr 8, 2024
Thank you for your great review!

10/10 Excellent

Lindsey, Burton

Liked: Cleanliness, staff & service
Stayed 7 nights in Mar 2024
Response from Hilton Orlando Buena Vista Palace on Apr 4, 2024
Thank you for your great review. We are so pleased to hear that you enjoyed your stay with us.

6/10 Okay

JUAN

Liked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hilton Orlando Buena Vista Palace on Apr 1, 2024
Many thanks for your review.

10/10 Excellent

Danica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! We love visiting and staying at this resort every year. It has become a staple in our trips to Disney.
Stayed 3 nights in Mar 2024
Response from Hilton Orlando Buena Vista Palace on Apr 1, 2024
We are so pleased to hear that you enjoyed your stay at our resort! We hope to welcome you back soon.

6/10 Okay

Kim

Stayed 1 night in Mar 2024
Response from Hilton Orlando Buena Vista Palace on Apr 1, 2024
We appreciate your feedback in regard to your stay.

10/10 Excellent

Andrea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great property with friendly staff and nice amenities.
Stayed 2 nights in Mar 2024
Response from Hilton Orlando Buena Vista Palace on Apr 1, 2024
Thank you for your great review. We hope to see you again soon.

4/10 Poor

martin, Mississauga

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
time to put the dog down. This is old. Can't believe Hilton is putting their name on this property. NOT to standard. Rooms are really old and in bad shape especially the bathrooms
Stayed 1 night in Mar 2024
Response from Hilton Orlando Buena Vista Palace on Apr 1, 2024
Your comments are most appreciated and will be addressed by our leadership team to determine where improvements can be made to better serve our guests in the future. We appreciate your feedback and hope we will have the opportunity to welcome you again.

8/10 Good

joy

Stayed 2 nights in Mar 2024
Response from Hilton Orlando Buena Vista Palace on Apr 22, 2024
We greatly appreciate your feedback, Joy. We hope to have the pleasure of welcoming you back again soon!

8/10 Good

Dominic

Stayed 2 nights in Mar 2024
Response from Hilton Orlando Buena Vista Palace on Apr 22, 2024
Thank you for your wonderful review, Dominic. We're delighted your stay was memorable and look forward to welcoming you back for another fantastic getaway.

8/10 Good

Emily Papa

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay and it seemed like there were a lot of Disney transportation perks!
Stayed 1 night in Mar 2024
Response from Hilton Orlando Buena Vista Palace on Mar 29, 2024
Thank you for your amazing review. We are so happy to hear that you enjoyed our shuttle transportation to the 4 Disney Theme Parks. We look forward to welcoming you back in the future.

10/10 Excellent

REBECCA, Brookfield

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hilton Orlando Buena Vista Palace on Apr 3, 2024
Thank you for your great review!

2/10 Terrible

Ana

Stayed 1 night in Mar 2024
Response from Hilton Orlando Buena Vista Palace on Apr 15, 2024
Thank you for your review and we hope to have the opportunity to welcome you again in the future.

10/10 Excellent

Ana I Garcia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Is the perfect place to stay!!
Stayed 3 nights in Mar 2024
Response from Hilton Orlando Buena Vista Palace on Mar 25, 2024
Thank you for your amazing review. We hope to welcome you again soon!

10/10 Excellent

Ingrid

Stayed 1 night in Mar 2024
Response from Hilton Orlando Buena Vista Palace on Apr 15, 2024
Thank you for your outstanding review!

6/10 Okay

Jekaterina

Traveled with family
Liked: Cleanliness, property conditions & facilities
Average
Stayed 2 nights in Mar 2024
Response from Hilton Orlando Buena Vista Palace on Mar 19, 2024
We appreciate your feedback.

2/10 Terrible

Daniel

Stayed 2 nights in Mar 2024
Response from Hilton Orlando Buena Vista Palace on Apr 8, 2024
Thank you for your review and we hope to have the opportunity to welcome you again soon.

10/10 Excellent

Vince

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place smells amazing upon arrival
Stayed 3 nights in Mar 2024
Response from Hilton Orlando Buena Vista Palace on Mar 19, 2024
Thank you for your great review.

8/10 Good

Magalie

Traveled with family
Liked: Cleanliness, property conditions & facilities
As a regular guest of Hilton hotels, this was the first I was disappointed in the service. Throughout our two day stay we did not receive any housekeeping service. Even after being away from the room early at the pool, we came back to no service and no clean towels. On our second outing for the day we went down and requested service to the room and clean towels. We returned to the room that night with still no clean room or towels. I had to ask a housekeeper in the hall way if we could get clean towels and get our used ones removed. She advised me to leave them outside the room and said she could service us now. We had a long day and was ready to get clean and rest so told her just to give us the towels and we had to leave our pile of used towels on the outside of our door. I was looking forward to coming back to a clean room to shower and rest. It was very disappointing. On check out I did mention our situation to Ebert or Everett I can't remember his name. He was very apologetic and offered removing the hotel fees. Very appreciative for his attempt to rectify what happened.
Stayed 2 nights in Mar 2024
Response from Hilton Orlando Buena Vista Palace on Mar 19, 2024
We appreciate your feedback and will be certain to share with our management team so they may address service opportunities with our team. We do hope to have the opportunity to welcome you back.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jared on Mar 18, 2024
We're glad you enjoyed your stay!

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jared on Mar 18, 2024
We're glad you enjoyed your stay!

10/10 Excellent

Kendra

Stayed 1 night in Mar 2024
Response from Hilton Orlando Buena Vista Palace on Apr 1, 2024
Thank you for your great review. We hope to see you again soon.

10/10 Excellent

Todd

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel.
Stayed 3 nights in Feb 2024
Response from Jared on Mar 12, 2024
Thank you. Were glad you enjoyed your stay!

6/10 Okay

brandon

Traveled with family and small children
Liked: Staff & service
Right across from Disney springs so that was nice. The room was decent. The parking was terrible, far from the hotel entrance and elevator area unless you did valet. Key card never worked at the gate so you had to call for help so they could open the gate. Not a bad stay but probably wouldn’t stay again.
Response from Hilton Orlando Buena Vista Palace on Mar 11, 2024
Thank you for your feedback in regard to your stay. We will be sure to share your concerns with our management team.

2/10 Terrible

ramnish

Stayed 2 nights in Mar 2024
Response from Hilton Orlando Buena Vista Palace on Apr 1, 2024
Thank you for your review and we hope to have the chance to welcome you again in the future.

10/10 Excellent

Caroline

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing!
Stayed 3 nights in Mar 2024
Response from Hilton Orlando Buena Vista Palace on Mar 11, 2024
Many thanks for your review!

10/10 Excellent

Pollyann

Traveled with family
Liked: Amenities
The location is amazing. Within walking distance of Disney Springs, we enjoyed the pool, pool side bar with guests then headed to DS for the evening. We had a balcony room which allowed us to watch the fireworks in the evening.
Stayed 1 night in Mar 2024
Response from Hilton Orlando Buena Vista Palace on Mar 11, 2024
We are so pleased to hear that you enjoyed your stay with us. We hope to welcome you again soon!