Terrace/patio

Reviews of Hyatt House Orlando Airport

2 out of 5
Hyatt House Orlando Airport
5472 Gateway Village Cir, Orlando, FL

Reviews

9.6

Exceptional

Rating 10 - Excellent. 876 out of 1025 reviews" "
Rating 8 - Good. 95 out of 1025 reviews" "
Rating 6 - Okay. 24 out of 1025 reviews" "
Rating 4 - Poor. 6 out of 1025 reviews" "
Rating 2 - Terrible. 24 out of 1025 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff, excellent service.
Stayed 1 night in May 2024

10/10 Excellent

Tammie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Rakia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
9 out of 10 will recommend
Stayed 1 night in May 2024

10/10 Excellent

Al, Belleville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was excellent
Stayed 1 night in May 2024

10/10 Excellent

Richard

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for that next day cruise stop!
Stayed 1 night in May 2024

4/10 Poor

Amanda

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We were checked into a room with someone currently in it, walked in and terrified a women already in the room. Staff was trying to make us wait to remove the current occupant and it wasn’t until manager Ally stepped in and gave us another room instead. It was unnecessarily stress and a very uncomfortable check in. Would not stay at this hotel again.
Stayed 1 night in May 2024

10/10 Excellent

Latoya

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice. The staff was amazing and very helpful. Property is located to several food options with in steps of the hotel.
Stayed 1 night in May 2024

10/10 Excellent

Blenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice overnight stay
Stayed 1 night in May 2024

10/10 Excellent

May

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, easy access to the Orlando airport. Really enjoyed our stay.
Stayed 1 night in May 2024
Response from Tony Morales- Guest Service Manager on May 18, 2024
Thank you for your feedback! We're delighted to hear that you enjoyed your stay and appreciated our great staff and easy access to the Orlando airport. We'll be sure to share your kind words with our team. We look forward to welcoming you back in the future!

10/10 Excellent

Michael, Fairbanks

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient and modern property very close to the airport.
Stayed 1 night in May 2024
Response from Tony Morales- Guest Service Manager on May 18, 2024
Thank you for your review! We're glad to hear you found our property convenient and modern. Being close to the airport is one of our key advantages, and we're happy it made your stay more comfortable. We hope to welcome you back soon!

10/10 Excellent

Claudia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Kelly Lynn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was perfect for what we needed. We only stayed one night but would definitely stay again and would love to stay longer!
Response from Tony Morales- Guest Service Manager on May 16, 2024
Thank you for your feedback! We're thrilled to hear that our hotel was perfect for your needs and that you enjoyed your stay, even if it was just for one night. We appreciate your kind words and look forward to welcoming you back for a longer stay next time. If there's anything we can do to make your future visits even more enjoyable, please don't hesitate to let us know. See you again at Hyatt House Orlando Airport!

10/10 Excellent

Scott, Vero Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Close to Orlando Airport no traffic lights, perfect!
Stayed 1 night in May 2024
Response from Tony Morales- Guest Service Manager on May 16, 2024
Thank you for your review and the 5 out of 5 rating on Expedia! We're glad to hear that our location close to Orlando Airport, with no traffic lights, was perfect for you. We look forward to welcoming you back to Hyatt House Orlando Airport for another seamless and convenient stay. If there's anything else we can do to enhance your experience, please let us know!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
All staff were very helpful
Stayed 1 night in May 2024
Response from Tony Morales- Guest Service Manager on May 16, 2024
Thank you for your 5 out of 5 rating on Expedia! We're delighted to hear that our staff were very helpful during your stay. Providing excellent service is our top priority, and we're thrilled that we met your expectations. We look forward to welcoming you back to Hyatt House Orlando Airport in the future. If there's anything else we can do to make your next stay even better, please let us know!

8/10 Good

Laura

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager was very helpful and introduced herself because we came from the same home state
Stayed 1 night in Apr 2024
Response from Tony Morales- Guest Service Manager on May 15, 2024
Thank you for your wonderful feedback! We're thrilled to hear that our manager was able to make a personal connection with you during your stay.It's always nice to find common ground, and we're glad that our manager's helpfulness and friendly gesture made your experience even more special. We'll be sure to pass along your kind words to her.We appreciate your support and hope to have the pleasure of welcoming you back for another great stay in the future!

10/10 Excellent

Bianca Rani

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you to the front desk staff who let us check in early and even upgraded our room. Im sorry i forgot your name but my family was there on Mother’s day. You have a good heart sir…I hope to visit this property again and see you as well. May the good Lord Bless you!
Stayed 1 night in May 2024
Response from Tony Morales- Guest Service Manager on May 15, 2024
Thank you so much for your kind words! We're delighted to hear that our front desk staff was able to accommodate your early check-in and upgrade your room, making your Mother's Day visit extra special.Your appreciation means a lot to us, and we'll be sure to pass along your gratitude to the staff member who assisted you. We're grateful for your feedback and hope to have the pleasure of welcoming you back for another wonderful stay in the future.May you continue to be blessed as well!

10/10 Excellent

Daphne, Paradise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property
Stayed 1 night in May 2024
Response from Tony Morales- Guest Service Manager on May 15, 2024
Thank you so much for your outstanding 5-star rating on Expedia.com! We're thrilled to know that you had such a wonderful experience during your stay with us.Your feedback is greatly appreciated, and we're delighted that we were able to provide you with a top-notch experience. We hope to have the pleasure of welcoming you back for another fantastic stay in the future!

10/10 Excellent

Susan

Liked: Cleanliness, property conditions & facilities
God for airport hotel
Stayed 1 night in May 2024
Response from Tony Morales- Guest Service Manager on May 15, 2024
Thank you for your feedback! We're glad to hear that you found our hotel suitable for your needs as an airport hotel.Providing convenience and comfort for our guests, especially for those traveling to and from the airport, is important to us. We're delighted that we were able to meet your expectations.We appreciate your support and hope to have the pleasure of welcoming you back in the future!

8/10 Good

Davinder

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 1 night in May 2024
Response from Tony Morales- Guest Service Manager on May 15, 2024
Thank you for taking the time to leave us a review on Expedia. We're glad to hear that you had a positive experience overall during your stay with us.If there are any specific areas where you feel we could improve to earn that extra star next time, please feel free to let us know. Your feedback is invaluable to us as we continuously strive to enhance the experience for all our guests.We appreciate your support and hope to have the opportunity to welcome you back for an even better stay in the future!

10/10 Excellent

John, Portland

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very nice hotel, easy in and out to the airport. Highly recommended for convenient, very clean and current hotel near airport. Plenty of restaurant choices nearby
Stayed 1 night in May 2024
Response from Tony Morales- Guest Service Manager on May 15, 2024
Thank you so much for your kind words and recommendation! We're thrilled to hear that you had such a positive experience during your stay with us.Providing convenience, cleanliness, and a modern atmosphere for our guests is our top priority, and we're delighted that we were able to meet your expectations in these areas. We're also glad that our location near the airport and the variety of nearby restaurant choices added to the convenience of your stay.Your recommendation means the world to us, and we truly appreciate your support. We hope to have the pleasure of welcoming you back for another fantastic stay in the future!

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in May 2024
Response from Tony Morales- Guest Service Manager on May 15, 2024
That's fantastic to hear! Here's a response:Dear [Reviewer's Name],Thank you so much for your outstanding 5-star rating on Expedia.com! We're thrilled to know that you had such a wonderful experience during your stay with us.Your feedback is greatly appreciated, and we're delighted that we were able to provide you with a top-notch experience. We hope to have the pleasure of welcoming you back for another fantastic stay in the future!

10/10 Excellent

Sandra

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was very clean and stylish.. And I like that it was so new. We enjoyed the snacks and drinks that were available in the lobby. Also enjoyed the lovely pool, with great chairs and umbrellas ..everyone was very kind and helpful. Frank was our shuttle driver to the airport .. it was very early in the morning but he was so cheery and friendly, even let us know where we could get coffee next door at the Hampton Suites..😉
Stayed 1 night in May 2024
Response from Tony Morales- Guest Service Manager on May 15, 2024
Thank you so much for your glowing review! We're thrilled to hear that you had such a positive experience during your stay with us.It's fantastic to know that you appreciated the cleanliness and stylishness of our property, as well as the convenience of our new amenities. We're delighted that you enjoyed the snacks and drinks in the lobby, as well as our lovely pool area.We're especially grateful for your kind words about our staff, including Frank, who went above and beyond to ensure you had a pleasant experience, even in the early morning hours. We'll be sure to pass along your compliments to him!We appreciate your support and hope to have the pleasure of welcoming you back for another fantastic stay in the future!

10/10 Excellent

Jeffery

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Tony Morales- Guest Service Manager on May 15, 2024
Thank you so much for your outstanding 5-star rating on Expedia.com! We're thrilled to know that you had such a wonderful experience during your stay with us.Your feedback is greatly appreciated, and we're delighted that we were able to provide you with a top-notch experience. We hope to have the pleasure of welcoming you back for another fantastic stay in the future!

10/10 Excellent

Jody

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a well maintained property.
Stayed 1 night in May 2024
Response from Tony Morales- Guest Service Manager on May 15, 2024
Thank you for your kind words! We're thrilled to hear that you found our property to be well-maintained during your stay.Ensuring that our property is clean and well-kept is a top priority for us, and we're glad to know that it met your expectations. Your satisfaction is important to us, and we appreciate your support.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future!Warm regards,

10/10 Excellent

Varinder

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Close to the airport, clean, safe, great breakfast, etc’s Can’t go wrong
Stayed 1 night in May 2024
Response from Tony Morales- Guest Service Manager on May 15, 2024
Thank you for your wonderful review! We're thrilled to hear that you found our hotel to be conveniently located near the airport, clean, safe, and with a great breakfast.Ensuring our guests' comfort and satisfaction is our top priority, and we're delighted that we were able to meet your expectations in all these aspects. Your feedback means a lot to us, and we truly appreciate your support.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future!

10/10 Excellent

Seth

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel for the money.
Stayed 2 nights in Apr 2024
Response from Tony Morales- Guest Service Manager on May 15, 2024
Thank you for your kind words! We're delighted to hear that you found our hotel to be great value for the money.Providing excellent value and quality accommodations for our guests is always our goal, and we're thrilled that we were able to meet your expectations in this regard. Your satisfaction is important to us, and we appreciate your support.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future!

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Completely satisfied with the staff, the friendliness, the closeness to the restaurants, the pool , the complimentary breakfast and airport transport. We will definitely come back when we are in town
Stayed 2 nights in Apr 2024
Response from Tony Morales- Guest Service Manager on May 3, 2024
Thank you so much for your glowing review! We're thrilled to hear that you were completely satisfied with every aspect of your stay, from our friendly staff to the convenient amenities we offer.It's fantastic that you enjoyed the closeness to restaurants, the pool, our complimentary breakfast, and our airport transport service. We're honored that you would choose to stay with us again when you're in town.Your feedback means the world to us, and we can't wait to welcome you back for another wonderful stay in the future!

10/10 Excellent

Jenalle

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms, breakfast & coffee was by far the best free breakfast I’ve had at a hotel. The airport shuttle was fast and efficient and shuttles were very clean. 5 stars I would definitely stay here again.
Stayed 1 night in May 2024
Response from Tony Morales- Guest Service Manager on May 3, 2024
Thank you so much for your outstanding 5-star review on Expedia! We're delighted to hear that you had such a positive experience during your stay with us.It's wonderful to know that you found our rooms very clean and that you enjoyed the breakfast and coffee, which we strive to make the best free breakfast possible. We're also glad that our airport shuttle service was fast, efficient, and clean, providing convenience and comfort during your travels.Your feedback means a lot to us, and we're thrilled that you would choose to stay with us again in the future. We look forward to welcoming you back for another enjoyable stay!

10/10 Excellent

Rebekah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and beautiful room.
Stayed 2 nights in Mar 2024
Response from Tony Morales- Guest Service Manager on May 3, 2024
Thank you for your outstanding 5-star review on Expedia! We're thrilled to hear that you enjoyed your stay with us and found your room to be clean and beautiful.Providing a clean and comfortable environment for our guests is our top priority, and we're delighted that we were able to meet your expectations. Your feedback means a lot to us, and we hope to have the pleasure of welcoming you back for another wonderful stay in the future!

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Conveniently near airport, free shuttle!
Stayed 1 night in Apr 2024
Response from Tony Morales- Guest Service Manager on May 3, 2024
Thank you so much for your outstanding 5-star review on Expedia! We're thrilled to hear that you had a positive experience during your stay with us.We're delighted that our friendly staff made your visit enjoyable, and that our convenient location near the airport, along with our free shuttle service, added value to your stay.Your feedback means a lot to us, and we truly appreciate your support. We hope to have the pleasure of welcoming you back for another wonderful stay in the future!

10/10 Excellent

DAWN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except when the cleaning people came in they didn't do anything. I had to call down to get more coffee, toilet paper and a dish towel
Stayed 6 nights in Apr 2024
Response from Ally M on Apr 28, 2024
Thanks so much for taking time to share your experience with us and the Expedia community. I am very sorry to hear about the lack of service housekeeping provided and am available if you are able to share any additional details as I would like to follow up with the housekeeper directly. Know that your concerns will be addressed, and we will huddle with our team about expectations when replenishing the guest items. Thanks so much for bringing to our attention. We would love to host you again should your travels bring you back our way. With GratitudeAlly MartinGeneral Manager

10/10 Excellent

mark

Stayed 1 night in Apr 2024

10/10 Excellent

Charlotte

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We where picked up from the airport by the hotel shuttle. It was very convenient. Checking in was incredibly smooth. Our room was nice and clean.
Stayed 1 night in Apr 2024
Response from Ally M. on Apr 28, 2024
Thanks so much for taking the time to share feedback on Expedia. Happy we could deliver from the moment our 24/7 shuttle service arrived. We take pride in cleanliness and are happy the accommodations were to your liking. We hope you will return to us again in the future. With Gratitude. Ally Martin General Manager

10/10 Excellent

Jenalle

Stayed 1 night in Apr 2024
Response from Tony Morales- Guest Service Manager on May 16, 2024
Thank you for your 5 out of 5 rating on Expedia! We're delighted to hear that you had an excellent stay with us. Your positive feedback is greatly appreciated and motivates us to continue providing top-notch service and amenities for our guests. We look forward to welcoming you back to Hyatt House Orlando Airport in the future. If there's anything else we can do to make your next stay even better, please let us know!

8/10 Good

Robert

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checking in was ok. The person checking me was not very pleasant. Maybe it had been a long day but was for me as well. Doing the bare minimum, obviously didn’t want to be there just doing the time. Checking out was much nicer, pleasant, helpful. The room was great, spacious, very functional and attractive. My only complaint was the bed was rock hard and old school style mattress. Not what I needed after traveling all week.
Stayed 1 night in Apr 2024
Response from Ally M. on Apr 28, 2024
Thanks so much for sharing detailed feedback with us on Expedia. Please accept my apologies for the less than warm welcome you received, this type of behavior is not condoned, and I apologize for the lack of care our team provided at check in. Please know we appreciate knowing this and will address this with our team. Happy that the morning was pleasant and that our team member was there for you. I am sorry to hear about the mattress as they beds are brand new. We do hope you will reconsider staying again as we would love to host you again. With Gratitude, Ally MartinGeneral Manager

10/10 Excellent

Br

Traveled with partner
New, bright and very Floridian.
Stayed 1 night in Apr 2024
Response from Ally M. on Apr 28, 2024
Thanks so much for highlighting your experience with us on Expedia. It was a pleasure to host you and are happy you felt the Florida vibes during your stay. We do hope to be your host again in the future. With Gratitude.Ally MartinGeneral Manager

10/10 Excellent

Kari

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ally M. on Apr 28, 2024
Thanks so much for taking the time to rate your recent stay with us on Expedia. We appreciate the rating and are happy to provide a great experience to you during your visit. We do hope to have the pleasure of welcoming you again in the future. With GratitudeAlly MartinGeneral Manager

10/10 Excellent

Vicki

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got there so late I don't have an opinion on the property, I loved the shuttle from the airport.
Stayed 1 night in Apr 2024
Response from Ally M. on Apr 28, 2024
Thanks so much for the amazing feedback regarding our 24/7 airport shuttle service. We do hope when you make it back to the area you can experience everything our property has to offer. We thank you for the rating and review. With Gratitude. Ally MartinGeneral Manager

10/10 Excellent

Edwina

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly people, great customer service. Rooms are huge
Stayed 5 nights in Apr 2024
Response from Ally M. on Apr 28, 2024
Thanks so much for the great feedback on Expedia! We are happy that our team was there for you throughout your stay and that our service shined bright. Happy the spacious accommodations were impressive. We do hope to see you again in the future. With Gratitude.Ally MartinGeneral Manager

10/10 Excellent

Lori

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, comfortable, and staff was very friendly and helpful. Shuttle service to/from airport was on-time and convenient. We would definitely stay here again!
Stayed 1 night in Apr 2024
Response from Tony Morales- Guest Service Manager on Apr 24, 2024
Dear LoriThank you so much for your wonderful 5-star review on Expedia! We're thrilled to hear that you had such a positive experience during your stay with us.We're delighted that you found our hotel to be very clean and comfortable, and that our staff provided friendly and helpful service throughout your visit. It's great to know that our shuttle service was convenient for you and that it helped make your trip smoother.Your feedback means the world to us, and we're honored that you would choose to stay with us again in the future. We look forward to welcoming you back for another enjoyable stay!

10/10 Excellent

Aimee

Liked: Cleanliness, staff & service, property conditions & facilities
Our room was very clean, and comfortable!
Stayed 1 night in Apr 2024
Response from Tony Morales- Guest Service Manager on Apr 24, 2024
Dear AimeeThank you for taking the time to leave us such a positive review on Expedia! We're thrilled to hear that you found your room to be very clean and comfortable during your stay with us.Providing a clean and comfortable environment for our guests is our top priority, and we're delighted that we were able to meet your expectations. Your feedback means a lot to us, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.

10/10 Excellent

Maxine, Ocala

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to restaurants
Stayed 1 night in Apr 2024
Response from Tony Morales- Guest Service Manager on Apr 24, 2024
Dear MaxineThank you so much for your outstanding 5-star rating on Expedia! We're thrilled to hear that you had a fantastic experience during your stay with us.Your feedback is invaluable to us, and we're delighted that we were able to meet or exceed your expectations. We appreciate your support and hope to have the pleasure of welcoming you back for another wonderful stay in the future.

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel it has great service and the staff are always so nice the hotel was very clean and the breakfast was amazing I went with 3 sons and the were the staff were lovely to them
Stayed 2 nights in Apr 2024
Response from Tony Morales- Guest Service Manager on Apr 22, 2024
Thank you for your heartfelt review! We're thrilled to hear that you loved your experience at our hotel and appreciated our great service, friendly staff, cleanliness, and delicious breakfast. Providing a welcoming and comfortable environment for our guests is our top priority, and we're delighted that you and your sons felt the warmth of our hospitality.Your kind words mean the world to us, and we can't wait to welcome you and your family back for another memorable stay.Warm regards,

10/10 Excellent

Nevolon

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the room's, the pool and the food was fantastic!
Stayed 1 night in Apr 2024
Response from Tony Morales- Guest Service Manager on Apr 22, 2024
Thank you for sharing your wonderful experience with us! We're delighted to hear that you loved our rooms, enjoyed our pool, and found our food fantastic. Providing exceptional accommodations, amenities, and culinary delights are core to our commitment to guest satisfaction.Your kind words truly motivate us to continue delivering memorable experiences for all our guests. We look forward to the opportunity to welcome you back for another enjoyable stay.Warm regards,

10/10 Excellent

Julia

Stayed 1 night in Apr 2024
Response from Tony Morales- Guest Service Manager on May 15, 2024
Thank you so much for your outstanding 5-star rating on Expedia.com! We're thrilled to know that you had such a positive experience during your stay with us.Your feedback means a lot to us, and we're delighted that we were able to meet or exceed your expectations. We truly appreciate your support and hope to have the pleasure of welcoming you back for another fantastic stay in the future!

10/10 Excellent

Emily

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very new and clean hotel. Comfortable and close to airport. Free airport shuttle is an advantage.
Stayed 1 night in Apr 2024
Response from Tony Morales- Guest Service Manager on Apr 22, 2024
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you enjoyed your stay at our hotel and that our new and clean accommodations met your expectations. Providing a comfortable and convenient experience for our guests is our top priority, and we're glad to hear that our proximity to the airport and complimentary shuttle service added value to your stay.We appreciate your kind words and hope to have the pleasure of welcoming you back again in the future!

8/10 Good

Darren, Burlington

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free shuttle service and multiple restaurants in walking distance.
Stayed 1 night in Apr 2024
Response from Tony Morales- Guest Service Manager on Apr 22, 2024
Scoring a 4 out of 5 on Expedia and noting the convenience of the free shuttle service and the proximity to several restaurants within walking distance is valuable feedback. It highlights the hotel's advantageous location and amenities, which can greatly enhance the overall guest experience. Thanks for sharing your review!

10/10 Excellent

Zach

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I gave this hotel a five star and I didn’t even have a room. I’m not sure who the female employee who checked us in was, but we received world class customer service. They held our luggage and we had an expedited room earlier than expected. We were able to use the pool and all facilities while waiting. The hotel was spotless and the room was amazing. Pool was awesome and warm with towels. Food at bar was great. This hotel exceeded our expectations and our family was very comfortable. Thank you!
Stayed 1 night in Apr 2024
Response from Tony Morales- Guest Service Manager on Apr 22, 2024
It sounds like you had a wonderful experience at the hotel, despite not initially having a room. The exceptional customer service provided by the female employee who checked you in made a significant impact on your stay. It's great to hear that the hotel went above and beyond to accommodate you by holding your luggage, providing an expedited room, and allowing you to use the facilities while waiting. Your positive feedback about the cleanliness, amenities, and food at the bar is valuable for both the hotel staff and future guests. Thank you for sharing your experience and giving the hotel a five-star rating!

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
I loved everything nice pool and out door area also bar all the hotel employees were great to
Stayed 1 night in Apr 2024
Response from Ally M. on Apr 19, 2024
Thanks so much for the great feedback and rating on Expedia! We love to hear from our guests even more so when we delivered an outstanding experience! Happy you had some time to relax by our resort style pool and that our team was there for you throughout your visit. We do hope to have the pleasure of welcoming you back again soon! With Gratitude.Ally MartinGeneral Manager

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service
Will definitely stay again if in the are
Stayed 1 night in Apr 2024
Response from Ally M on Apr 16, 2024
Thanks so much for taking a moment to rate and recommend us to the Expedia community. It was a pleasure being your host and we appreciate you choosing to stay with us! We look forward to welcoming you again soon. With Gratitude.Ally MartinGeneral Manager