Desk, laptop workspace, blackout drapes, iron/ironing board

Reviews of Quality Inn & Suites Downtown

2.5 out of 5
Quality Inn & Suites Downtown
3956 W Colonial Dr, Orlando, FL

Reviews

5.4
Rating 10 - Excellent. 74 out of 453 reviews" "
Rating 8 - Good. 80 out of 453 reviews" "
Rating 6 - Okay. 68 out of 453 reviews" "
Rating 4 - Poor. 92 out of 453 reviews" "
Rating 2 - Terrible. 139 out of 453 reviews" "

5.4/10

Cleanliness

6.8/10

Staff & service

5.4/10

Amenities

5.4/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

6/10 Okay

Diana

Liked: Cleanliness, staff & service, amenities
It was just the smell of the room. For a non smoking room it still had a distinct odor.
Stayed 1 night in May 2024
Response from Manager on May 6, 2024
Hello Diana,We apologize that you encountered an unusual smell in your room and appreciate your feedback. Our housekeeping team will be notified to ensure all rooms meet our high standards going forward. Your input is truly valuable for our continuous improvement.

10/10 Excellent

Cidmarie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on May 2, 2024
Hello Cidmarie,We are delighted to hear that you enjoyed your stay with us! Should you have any further comments or suggestions, please do not hesitate to reach out to us. We hope to welcome you back soon for another wonderful experience!

6/10 Okay

Deborah, Middleburg

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Pros: The front desk clerks are extremely attentive and friendly. This hotel is great for a one night stay to visit the fairgrounds if you're going to be there late, live out of town and don't want to drive afterwards. Cons: Some of the guests aren't very good at cleaning up after themselves (beer cans in the windows, cigarette butts on the grounds where someone sat and smoked more than a few cigarettes and thought the window seal was their ashtray), which makes the hotel appear trashier than it probably otherwise would. I am questioning whether the sheets/towels were washed in bleach or just regular laundry detergent. Breakfast is used loosely. We had a selection of make it yourself waffles, apples, juice, yogurts and kid cereals.
Stayed 1 night in Apr 2024
Response from Manager on Apr 25, 2024
Hello Deborah, We appreciate your positive feedback on our front desk staff and convenient location near the fairgrounds. We value cleanliness and strive to maintain a tidy environment for all guests to enjoy. Regarding our amenities, we offer a variety of breakfast options to accommodate different preferences. Thank you for your feedback; we will use it to continue improving our services to meet our guests' expectations.

4/10 Poor

Sabrina

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
It was a 2 star at best hotel. We knew what we were getting when we booked. We chose the hotel because of the proximity to the fairgrounds. The area is all car dealerships and although it seems to be not the safest area, we had no issues with safety. The hotel itself is not the cleanest. Bedding was fine, but the bathrooms were dirty
Stayed 3 nights in Apr 2024
Response from Manager on Apr 20, 2024
Hello Sabrina,We appreciate your feedback on your recent stay with us. We're glad to hear our location suited your needs, and it's good to know you felt safe during your stay. We'll make sure to share your comments with our housekeeping team for improvement. Additionally, we're pleased you found the bedding comfortable. Your insights help us enhance our guest experience for future visits.

6/10 Okay

Rachel, Cambridge

Stayed 4 nights in Apr 2024
Response from Apurva on Apr 9, 2024
We appreciate that you have taken the time to let us know how you perceived our accommodations. We regret to hear that you were not thoroughly impressed with your experience at our hotel. It is disheartening to learn that you did not enjoy your stay and that you did not fully enjoy the amenities at our hotel. We sincerely apologize for the inconvenience. Know that your voice is important to us because it is truly our goal to impress each guest with our service, hospitality, and continuing improvements to our accommodations, amenities and policies.

2/10 Terrible

andrea

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We felt unsafe in this hotel. We spent too much and left for another hotel the same night.
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello andrea, We're sorry to hear about your experience at the hotel. Your feedback is important, and we encourage guests to reach out to our management directly with any concerns they may have during their stay. Your safety and comfort are paramount to us, and we appreciate you bringing this to our attention so we can address it accordingly.

2/10 Terrible

RONALD J

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello RONALD J, We are sorry to hear that you did not fully enjoy your stay. Please don't hesitate to contact us directly with any specifics from your experience, so we can address them accordingly. Your comfort is our top priority.

2/10 Terrible

Kristiina

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Manager on Apr 9, 2024
Hello Kristiina, We're sorry to hear that your recent experience did not meet your expectations. Please don't hesitate to contact us directly to provide further details so we can address any concerns you may have.

6/10 Okay

Marques

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast needs meat
Stayed 1 night in Mar 2024
Response from Manager on Mar 31, 2024
Hello Marques,We appreciate your feedback regarding our breakfast offerings. Your comments will be shared with our team for review and consideration to enhance our breakfast options for future guests. Thank you for taking the time to share your thoughts with us and we hope to welcome you back in the future for an improved experience.

2/10 Terrible

nicholas

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This place is absolute disgusting. Dirt on the walls and floor, along with what looked like blood on the wall. 1 inch gap where there the door meets he floor, all the hotels rooms nearby smoking weed went right under my door into my room.
Stayed 6 nights in Mar 2024
Response from GM on Mar 26, 2024
Dear Nicholas, We deeply regret to read about your experience and sincerely apologize for the issues you faced. Your feedback is essential to us, and we assure you that we will investigate this matter promptly. Our aim is to provide a comfortable and enjoyable stay for all our guests. We hope to have another opportunity to serve you better in the future.Warm regards,Hotel Management

2/10 Terrible

Robert, Jacksonville

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty marijuana cigarette still in the ashtray when we arrived blood stain on bed sheets and bathroom un usable wouldn’t give a refund after only being inside room for 5 mins seeing the terror and leaving
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Robert, We regret to hear about your experience and apologize for any inconvenience. We take cleanliness very seriously and will address this with our housekeeping team for improvement. We encourage guests to reach out to management directly for any further assistance regarding their stay.

10/10 Excellent

Marisol

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was okay and the renovations are looking very nice. I would suggest better washer & dryer area and attentiveness of guest!
Stayed 2 nights in Mar 2024
Response from GM on Mar 21, 2024
Dear Marisol,Thank you for your heartening 5-star review and your appreciation for our ongoing renovations. We're grateful for your suggestion regarding the washer & dryer area and guest attentiveness, and promise to consider them sincerely. Your feedback is invaluable to us. We look forward to hosting you again soon!Warm regards,Hotel Management

6/10 Okay

Monique

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was very nice and friendly but the cleaning of the room could be better.
Stayed 1 night in Jan 2024
Response from Manager on Mar 6, 2024
Hello Monique, We appreciate your kind words about our staff and their friendliness. Your feedback about the room cleanliness is duly noted and will be shared with our housekeeping team for improvement. Thank you for bringing this to our attention.

4/10 Poor

Cesar

Traveled with family and small children, Business traveler
Liked: Staff & service, amenities
Disliked: Cleanliness
The floors are new and the sink and restroom were clean. Sofa bed is very dirty, they are doing remodeling.
Stayed 1 night in Feb 2024
Response from GM on Mar 4, 2024
Dear Cesar,Thank you for taking the time to share your experience. We're glad to hear you enjoyed our clean facilities, but regret that the sofa bed didn't meet your expectations. We're currently in the process of updating our hotel and have made note of your feedback to ensure our future guests have an improved experience. We hope to welcome you back soon to see our enhancements.Warm regards,Hotel Management

4/10 Poor

Ainsley

Stayed 3 nights in Feb 2024
Response from Manager on Mar 22, 2024
Hello Ainsley,We're sorry to hear you didn't fully enjoy your stay. Please feel free to contact us with any feedback you'd like to share so we can improve our services.

4/10 Poor

Tuan

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
There's a cabinet but no hangers so you cannot hang your clothes. Doesn't have lamps at your bed. A couch that was broken and makes so much noise that you cannot sit on. The place is old, dark and poorly equipped!
Stayed 3 nights in Feb 2024
Response from Manager on Feb 22, 2024
Hello Tuan, We appreciate your feedback and apologize for any inconvenience experienced during your stay. Guest satisfaction is important to us, and we will share your comments with our management team for their review and consideration. If you have any further concerns, please do not hesitate to reach out to us directly.

10/10 Excellent

khoa

Liked: Cleanliness, staff & service, property conditions & facilities
Nice decent property, especially the price.
Stayed 2 nights in Feb 2024
Response from GM on Feb 20, 2024
Dear Khoa,Thank you for your wonderful review! We're delighted to hear that you found our property to be of great value. We continuously strive to provide excellent service and affordable prices for all our guests. We look forward to welcoming you back on your next visit.Warm regards,Hotel Management

8/10 Good

Dalton

Disliked: Amenities
An older property in good condition in an commercial/industrail area. The room was clean but dated. I would stay again.
Stayed 1 night in Feb 2024
Response from GM on Feb 10, 2024
Dear Dalton,Thank you for your feedback. We're glad to hear you appreciated our cleanliness and would consider staying with us again. We're constantly striving to enhance our guests' experiences and your comments about our dated rooms are duly noted. We hope to welcome you back soon to showcase our improvements.Best Regards,Hotel Management

2/10 Terrible

Verified traveler

Traveled with family
Horrible Place
Hotel had no hot water. Bed sheets were dirty. There was very sketchy activity outside of the hotel. Customer service was horrible. I do NOT recommend this hotel and it doesn’t even deserve the one star! I am not from the area and wish I knew how horrific this place was. Do not stay here!
Stayed 1 night in Feb 2024
Response from GM on Feb 5, 2024
Dear Guest,We are truly sorry for the inconvenience you've experienced during your stay. Your feedback is invaluable and we'll address the issues you've mentioned. We strive to provide a comfortable and enjoyable stay for all our guests, and we're sorry to hear we didn't meet those standards for you. We hope for a chance to make it right in the future.

2/10 Terrible

Martin

Stayed 1 night in Feb 2024
Response from GM on Feb 6, 2024
Dear Martin,Thank you for your recent stay with us. We value your feedback and apologize if your experience fell short of expectations. Your satisfaction is important to us, and we'd love to learn more about how we can improve. Please feel free to reach out with any specific concerns or suggestions you may have. We hope to have the opportunity to better serve you in the future.Warm regards,Hotel Management

8/10 Good

Kenneth

Stayed 1 night in Feb 2024
Response from Manager on Mar 22, 2024
Hello Kenneth, We appreciate you choosing to stay with us and hope you enjoyed your time at our hotel. Should you have any suggestions or concerns, please feel free to contact us directly so we can address them promptly. We look forward to welcoming you back in the future.

4/10 Poor

Amber

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pass on this place
Ceiling had water damage and was split. Stains on the sheets. No hot water. Tried to call front desk and no answer. Walked up and hug is on his personal phone alone at desk. Tried to suggest we go back to the room and “let the water run for five minutes or so to see if it gets hot” while smiling about it. We had already done that. Switched rooms and Ofcourse nothing available except two double beds…although the water in this room was immediately hot when turned on. Very noisy location and lots of questionable people in the parking lot. Would not stay again.
Stayed 1 night in Feb 2024
Response from GM on Feb 4, 2024
Dear Amber, We're truly sorry to hear about your recent experience at our hotel. We appreciate your feedback as it helps us improve our services. We regret the issues you encountered and assure you that they aren't reflective of our standards. We're currently addressing your concerns to ensure a better experience for future stays. We hope for another chance to serve you better. Thank you.

2/10 Terrible

Hendri

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from GM on Jan 29, 2024
Dear Hendri,We're really sorry to hear about your less than satisfactory experience at our hotel. We strive to ensure all our guests enjoy their stay, and it's clear we fell short this time. Please accept our sincere apologies and we hope to have the chance to welcome you back for a much better experience.Best regards,Hotel Management

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Really clean and remodeled
Stayed 1 night in Jan 2024
Response from Manager on Jan 30, 2024
Hello Michael,Thank you for acknowledging our efforts in maintaining cleanliness and updating our facilities. We appreciate your feedback and hope to welcome you back in the future.

4/10 Poor

Andre

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on Jan 30, 2024
Dear Andre,We're sorry to hear that your experience didn't meet your expectations. Your feedback is vital to our improvement. We'd appreciate it if you could share more about your stay, so we can take steps to enhance our service. We hope you'll give us another chance to provide you with a more satisfying experience.Warm regards,Hotel Management

8/10 Good

Jenelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and spaces
Stayed 1 night in Jan 2024
Response from GM on Jan 26, 2024
Dear Jenelle,Thank you for taking the time to review your stay with us. We are thrilled to hear that you found our hotel clean and spacious. We continuously strive to provide a comfortable and memorable experience for our guests. We look forward to welcoming you back in the near future.Warm regards,Hotel Management

6/10 Okay

Hendri

The coffee machine was filthy and breakfast was terrible
Stayed 1 night in Jan 2024
Response from Manager on Jan 26, 2024
Hello Hendri,Thank you for bringing this to our attention. We apologize for any inconvenience you experienced during your stay. We appreciate your feedback and will share it with our team to ensure a more satisfying experience for future guests.

8/10 Good

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly, room was clean. Only stayed 1 night but was perfect for what I needed.
Stayed 1 night in Jan 2024
Response from GM on Jan 25, 2024
Dear Kristen, Thank you for choosing our hotel and taking the time to leave a review. We're delighted to hear that our friendly staff and clean rooms met your needs during your stay. We strive to provide a perfect experience for our guests, even if it's just for one night. We hope to welcome you back in the future for an even better experience. Thanks again for your kind words.

8/10 Good

keasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was amazing the rooms were clean. And the hotel staff very friendly and welcoming. Parking was free and available.
Stayed 1 night in Jan 2024
Response from Manager on Jan 25, 2024
Hello keasha,Thank you for sharing your positive experience with us! We're thrilled to hear that you enjoyed our clean rooms and received friendly and welcoming service from our staff. It's great to know that our free parking was convenient for you. We appreciate your feedback and hope to have the pleasure of welcoming you back in the future.

2/10 Terrible

Hector

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from GM on Jan 23, 2024
Dear Hector,We appreciate your feedback, and we're sorry to see you didn't have an optimal experience during your stay. Your satisfaction is our priority, and we'd like to understand more about your concerns to improve. We hope to have the chance to welcome you back and provide a much-improved stay.Warm regards,Hotel Management

8/10 Good

Glenda

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from GM on Jan 23, 2024
Dear Glenda,Thank you for taking the time to share your feedback. We're pleased to hear you had a positive experience during your stay. Your satisfaction is our priority, and we appreciate your support. We look forward to welcoming you back for another great stay.Warm regards,Hotel Management

8/10 Good

Jalen

Liked: Cleanliness, staff & service
It was easy but they don’t accept Apple Pay and called before to ask if they did had to go and find out otherwise.
Stayed 1 night in Jan 2024
Response from Manager on Jan 18, 2024
Hello Jalen,Thank you for choosing our hotel for your stay. We apologize for any inconvenience caused by our payment options. While we don't currently accept Apple Pay, we appreciate your feedback and will take it into consideration for future improvements. We hope you had an overall pleasant experience at our hotel and we'd love to welcome you back in the future.

2/10 Terrible

TYRONE

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Run
This was a nasty hotel where crack heads was at run down hotel
Stayed 3 nights in Jan 2024
Response from Manager on Jan 17, 2024
Hello TYRONE,We are sorry to hear about your negative experience during your stay. The safety and comfort of our guests are our top priorities, and we have security measures in place to ensure a peaceful environment. We appreciate your feedback and will further investigate to improve our services.

8/10 Good

Michael

Stayed 1 night in Dec 2023
Response from Manager on Jan 26, 2024
Hello Michael,Thank you for choosing our hotel for your stay. We appreciate your positive rating and we hope you had a pleasant experience. If you have any additional feedback or suggestions, please do not hesitate to reach out to us directly. We value your input and would love to hear from you.

8/10 Good

vernishia, fpo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Jan 8, 2024
Hello vernishia, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

2/10 Terrible

Aaron

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on Jan 31, 2024
Dear Aaron, We're truly sorry to hear about your less than satisfactory experience at our hotel. We value your feedback and would like to learn more about your concerns to improve our service. We hope to have the opportunity to better your experience in the future.Warm regards,Hotel Management

2/10 Terrible

Antonio

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Quality Inn & Suited Downtown Orlando Room 210: layed down in the bed to find a urine soaked mattress! Absolutely Disgusting!!
Stayed 1 night in Dec 2023
Response from Manager on Jan 8, 2024
Hello Antonio, We are truly sorry to hear about your disappointing experience with the condition of the mattress in Room 210. We understand how important a clean and comfortable stay is for our guests. Our housekeeping team is dedicated to maintaining high standards and we apologize for the oversight. We appreciate your feedback and will address this with our team to ensure that this does not happen in the future.

2/10 Terrible

Susu

Stayed 1 night in Dec 2023
Response from Manager on Jan 20, 2024
Hello Susu,We're sorry to hear that you didn't have a satisfactory experience during your stay. We value your feedback and encourage you to reach out to us directly so we can better understand and address any issues you experienced. We hope to have the opportunity to welcome you back in the future and provide a better experience.

8/10 Good

Verified traveler

Liked: Property conditions & facilities, room comfort
Smoke
There was way too much smoking in the area
Stayed 3 nights in Dec 2023
Response from Manager on Dec 30, 2023
Dear Guest,Thank you for sharing your feedback regarding the smoking in our area. We prioritize the comfort and well-being of all our guests and regret any inconvenience caused. We appreciate your input and will ensure that your concerns are shared with the appropriate teams for their attention.

2/10 Terrible

Melissa

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 31, 2023
Hello Melissa,We're sorry to hear that you didn't have a satisfactory experience during your stay. We would appreciate it if you could reach out to our hotel directly with any feedback you may have, so that we can address and improve upon any issues. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

6/10 Okay

Antwayne

Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello Antwayne, We appreciate you choosing our hotel for your stay. If you have any specific feedback or concerns, we encourage you to reach out to us directly so we can address them appropriately. We value your feedback and hope to welcome you back in the future for an even better experience.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Dec 2023
Response from Manager on Jan 2, 2024
Hello David,Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced during your stay. We appreciate your insights and will use them to improve our services. Should you have any further concerns, please don't hesitate to contact our management directly.

10/10 Excellent

Tim

Stayed 2 nights in Dec 2023
Response from Manager on Dec 30, 2023
Hello Tim,Thank you for choosing our hotel for your stay. We're thrilled to hear that you had a wonderful experience with us. We hope to have the pleasure of welcoming you back in the future.

2/10 Terrible

Irshad

The hotel is horrible in terms of cleanliness and all stuffs are broken inside the room.
Stayed 1 night in Dec 2023
Response from Manager on Dec 28, 2023
Hello Irshad, Thank you for sharing your feedback regarding your recent stay at our hotel. We deeply apologize for any cleanliness issues and inconveniences you experienced during your stay. Our housekeeping team continuously works to maintain high standards of cleanliness and maintenance. We would appreciate if you could provide us with more specific details about your concerns so we can further address them with our team.

4/10 Poor

Edward

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 25, 2023
Hello Edward, We're sorry to hear that your stay wasn't up to your expectations. We value feedback from our guests and would appreciate it if you could contact us directly with any specific concerns you may have had during your stay. We strive to provide a positive experience for all of our guests and would welcome the opportunity to address any issues you encountered.

2/10 Terrible

Gary

Stayed 3 nights in Dec 2023
Response from Manager on Dec 25, 2023
Hello Gary, We're sorry to hear that your experience at our hotel didn't meet your expectations. We value your feedback and would appreciate the opportunity to address any concerns you may have had during your stay. Please reach out to us directly so that we may further assist you.

6/10 Okay

Johnson

Traveled with group
Stayed 1 night in Dec 2023
Response from Manager on Dec 21, 2023
Hello Johnson, We appreciate you choosing our hotel for your stay. We apologize if there were any issues during your visit. We kindly ask you to reach out to us directly with any specific feedback so we can address the matter appropriately and ensure a better experience for our guests in the future.

2/10 Terrible

Richard

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 21, 2023
Hello Richard, We're sorry to hear that your experience at our hotel was not up to your expectations. We would greatly appreciate it if you could reach out to us directly to share more details about your stay, so we can address any issues you may have encountered. Thank you.

2/10 Terrible

Afnan

Disliked: Cleanliness, staff & service, property conditions & facilities
Was an absolute dump. The photos are deceptive, didn’t even stay there. Would like a refund
Response from Manager on Dec 19, 2023
Hello Afnan, We're sorry to hear that you had a disappointing experience. We encourage you to reach out to our management team directly to address your concerns and discuss any possible resolutions. Thank you for your feedback, and we apologize for any inconvenience caused.

2/10 Terrible

Dimitri

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible place
This place has no hot water even when you tell the management about it. They give you empty promises to “fix” the issue but nothing is done. Cigarette burns on the sheets. If you like 1-2 star hotels , this is kind of your place. Breakfast is also rediculous. Stay away from this place.
Stayed 1 night in Dec 2023
Response from Manager on Dec 11, 2023
Hello Dimitri, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We take your concerns seriously and will address them with the appropriate departments for further improvement. We strive to provide a satisfactory experience for all our guests. We appreciate your understanding and hope to have the opportunity to welcome you again in the future.