Bar (on property)

Reviews of Residence Inn by Marriott Orlando Convention Center

3 out of 5

Reviews

8.4

Very Good

Rating 10 - Excellent. 380 out of 698 reviews" "
Rating 8 - Good. 156 out of 698 reviews" "
Rating 6 - Okay. 74 out of 698 reviews" "
Rating 4 - Poor. 43 out of 698 reviews" "
Rating 2 - Terrible. 45 out of 698 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Yamileth

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are very Outdated and not cleaned well. The AC did not work well in the room. No ice machine in a few floors . Parking for $13 a day with limited space .
Stayed 2 nights in May 2024
Response from General Manager on May 13, 2024
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you encountered with your room conditions, especially maintenance and housekeeping issues. Providing a comfortable atmosphere and wonderful hospitality are our top priorities, and we regret falling short in this regard. Your concerns regarding the parking and ice machine are duly noted. Please be assured that your comments will be addressed appropriately, as we are continuously committed to improvements to our overall guest experience. Your patience and understanding are deeply valued, and we hope to have the opportunity to welcome you back for a much-improved visit.Sincerely, Alex Blanco,General Manager

8/10 Good

Jade

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the stay. The room was clean and hall way was quiet
Stayed 2 nights in Apr 2024
Response from Residence Inn Orlando Convention Center on Apr 27, 2024
Dear Guest, Thank you for taking the time to post this wonderful review. We appreciate your positive feedback and are happy that you enjoyed your stay at the Residence Inn Orlando Convention Center. We are pleased to know that you loved our comfortable and refreshing accommodations. Thank you once more for being our guest, and we hope you will visit us again the next time you are in Orlando. Have a wonderful day! Sincerely, Alex BlancoGeneral ManagerResidence Inn Orlando Convention Center

2/10 Terrible

Suyapa

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 24, 2024
Dear Guest, Thank you for choosing our hotel for your stay. We are sorry for not meeting your expectations; please accept our apologies for the issues that impacted your rating. We hope you will allow us to restore your confidence in us on a future visit.Sincerely, Alex Blanco,General Manager,Residence Inn Orlando Convention Center

2/10 Terrible

Eduard

Liked: Cleanliness
Disliked: Staff & service
Checked in at 4 pm all good, same day around 8 pm decided to stay one more day, paid through the app for 2nd night. Next day around 12pm called to front desk and told them that I already paid for the next day they confirmed that the payment went through. I and asked them if I can go down and little bit later to get new keys and charge for deposit I asked just one hour but they said absolutely no, you have to come right now. That’s absolutely ridiculous, I had to stop everything and go downstairs to get the new keys while I’ve been busy!
Stayed 1 night in Apr 2024
Response from General Manager on Apr 19, 2024
Dear Guest, Thank you for taking the time to write a review. We sincerely apologize for the service you experienced. This matter has been addressed, and we are committed that this will not happen again. We truly hope this unfortunate situation will not prevent you from staying with us in the future. We would welcome the opportunity to provide you with the exceptional hospitality that you deserve.Sincerely, Alex BlancoGeneral Manager

6/10 Okay

Misty

Stayed 2 nights in Apr 2024
Response from General Manager on Apr 18, 2024
Dear Guest, Thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we apologize if we fell short of this. We hope to have the opportunity to make your next stay perfect in every respect.Sincerely, Alex BlancoGeneral Manager

10/10 Excellent

Chloe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Guest, On behalf of our team at Residence Inn Orlando Convention Center, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to Orlando.Sincerely, Alex BlancoGeneral ManagerResidence Inn Orlando Convention Center

10/10 Excellent

BARRY, SUDLERSVILLE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff very clean room plenty of convenient parking wish I had stayed there on my earlier visit to town great rates, I will be back
Stayed 1 night in Mar 2024
Response from General Manager on Apr 8, 2024
Dear Barry, Thank you for choosing the Residence Inn Orlando Convention Center for your recent stay. We work hard to make sure our guests have a comfortable and memorable stay with us. We are so pleased that our accommodations, services, and amenities exceeded all of your expectations and that you found us to be a great value. We would be delighted to accommodate you again in future and hope that you will revisit soon.Sincerely,Alex Blanco.General Manager.Residence Inn Orlando Convention Center

10/10 Excellent

Jacquelyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Home away from home environment I've been in love with this hotel since my first visit in Tallahassee, Florida.
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 2, 2024
Dear Guest, Thank you for sharing your feedback regarding your recent stay at Residence Inn Orlando Convention Center. We are delighted to learn that your experience was exceptional. We want to be a true home away from home for travelers, so our highest priority is to make sure every guest has a relaxing experience with comfortable accommodations. Thank you for taking time out of your busy day to recognize our efforts. We hope to have the opportunity to welcome you again soon.Sincerely, Alex Blanco,General Manager,Residence Inn Orlando Convention Center

8/10 Good

Wilma L.

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable space, great friendly staff and awesome location!
Stayed 1 night in Mar 2024
Response from General Manager on Mar 25, 2024
Dear Guest, Thank you for choosing Residence Inn Orlando Convention Center and sharing your feedback. We are delighted to hear that you found our proximity to diverse dining options and shopping convenient for your travel plans. It is also wonderful to know that you enjoyed our well-maintained accommodations and courteous service. Your satisfaction means a lot to us, and we look forward to welcoming you back again soon.Sincerely, Alex Blanco,General Manager,Residence Inn Orlando Convention Center

10/10 Excellent

ESTEBAN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, we stayed in for one night and everything was great. Location is excellent if wanted to stay vlose to Universal or International Drive.
Stayed 1 night in Mar 2024
Response from General Manager on Apr 13, 2024
Dear Guest, Thank you for your fantastic review! We are delighted to know you loved each and every aspect of our hotel, especially the convenient location. We hope to welcome you back soon to Residence Inn Orlando Convention Center.Sincerely, Alex BlancoGeneral ManagerResidence Inn Orlando Convention Center

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from General Manager on Mar 13, 2024
Dear Guest, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at the Residence Inn Orlando Convention Center, and we look forward to welcoming you back soon. Sincerely, Alex Blanco,General Manager,Residence Inn Orlando Convention Center

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from General Manager on Mar 7, 2024
Dear Guest, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at the Residence Inn Orlando Convention Center, and we look forward to welcoming you back soon.Sincerely, Alex BlancoGeneral ManagerResidence Inn Orlando Convention Center

10/10 Excellent

Earl

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
excellent
Stayed 1 night in Feb 2024
Response from General Manager on Feb 25, 2024
Dear Earl, Thank you for choosing Residence Inn Orlando Convention Center and sharing your feedback. We are delighted to know that your expereince was exceptional. We look forward to welcoming you back the next time you are in the area.Sincerely, Alex Blanco,General Manager,Residence Inn Orlando Convention Center

10/10 Excellent

Dylan

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2 bedroom suite
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 21, 2024
Dear Dylan, Thank you for choosing Residence Inn Orlando Convention Center and sharing your feedback. We are delighted to know that your experience was exceptional. It was a pleasure to have you as our guest, and we look forward to welcoming you back in the future.Sincerely, Alex Blanco,General Manager,Residence Inn Orlando Convention Center

8/10 Good

Kenneth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Good hotel in a great location. Very walkable to many restaurants and things to do.
Stayed 3 nights in Feb 2024
Response from General Manager on Feb 11, 2024
Dear Guest, Thank you very much for writing such a wonderful review of our hotel. We also want to thank you again for mentioning our convenient location near a variety of restaurants and shops. We receive many positive comments about our location so we are glad this helped to make your stay at the Residence Inn Orlando Convention Center a great one. We appreciate your business and we look forward to seeing you again. Sincerely, Alex BlancoGeneral Manager

10/10 Excellent

Melissa, Venice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was centrally located for International Drive
Stayed 3 nights in Feb 2024
Response from General Manager on Feb 9, 2024
Dear Guest, Thank you very much for writing such a wonderful review of our hotel. We also want to thank you for mentioning our convenient location near International Drive. We receive many positive comments about our location so we are glad this helped to make your stay at the Residence Inn Orlando Convention Center a great one. We appreciate your business and we look forward to seeing you again. Sincerely, Alex BlancoGeneral Manager

6/10 Okay

LINDA

Liked: Cleanliness, staff & service
It was ok. The staff was very kind.
Stayed 3 nights in Feb 2024
Response from General Manager on Feb 6, 2024
Dear Guest, Thank you for taking the time to review our hotel. We hope you were satisfied overall during your stay, and we are glad you liked our attentive associates. Having said that, we are disappointed that we did not meet all of your expectations, and we will share your feedback appropriately. It was our pleasure accommodating you, and we hope to welcome you back for the seamless experience you deserve.Sincerely, Alex Blanco,General Manager

8/10 Good

Erik

Stayed 1 night in Jan 2024
Response from General Manager on Mar 22, 2024
Dear Erik, We are delighted you had a great stay at Residence Inn Orlando Convention Center. Thank you for the kind rating, and we look forward to hosting you again soon.Sincerely, Alex BlancoGeneral ManagerResidence Inn Orlando Convention Center

10/10 Excellent

Miguel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Friendly staff clean great breakfast
Stayed 1 night in Feb 2024
Response from Residence Inn Orlando Convention Center on Feb 4, 2024
Dear Guest, Thank you for taking the time to review your stay at Residence Inn Orlando Convention Center. We are glad that we exceeded all of your expectations. We are delighted to know that you loved our refreshing accommodations as well as the service provided by our attentive associates. We are also happy that you enjoyed our delicious breakfast at our in-house restaurant. We appreciate your feedback, and we look forward to welcoming you back soon.Sincerely, Alex BlancoGeneral ManagerResidence Inn Orlando Convention Center

10/10 Excellent

Chris

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Residence Inn Orlando Convention Center on Feb 1, 2024
Dear Guest, We are thrilled you had an excellent stay at Residence Inn Orlando Convention Center, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Sincerely, Alex BlancoGeneral ManagerResidence Inn Orlando Convention Center

10/10 Excellent

Fred

Stayed 1 night in Jan 2024
Response from Residence Inn Orlando Convention Center on Jan 27, 2024
Dear Guest, We are thrilled you had an excellent stay at Residence Inn Orlando Convention Center, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Sincerely, Alex BlancoGeneral ManagerResidence Inn Orlando Convention Center

6/10 Okay

antionette

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Residence Inn Orlando Convention Center on Jan 23, 2024
Dear Antionette, We hope you loved many aspects of our hotel, and we appreciate you sharing your rating. We are disappointed that we may not have lived up to all of your expectations, and we are grateful for your feedback. Thank you for staying with us, and we hope you will give us another chance to provide you with the flawless hospitality you should always expect from us.Sincerely, Alex BlancoGeneral ManagerResidence Inn Orlando Convention Center

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Good breakfast buffet.
Stayed 3 nights in Jan 2024
Response from General Manager on Jan 24, 2024
Dear Guest, We are glad that you enjoyed your stay at the Residence Inn Orlando Convention Center. Thanks so much for taking the time to share your experience. Our mission is to provide exceptional service every day, so based on your kind comments we are delighted to see that our staff did just that. We'll be pleased to pass along your glowing review to our team members. We are also happy to know that you enjoyed our delicious breakfast at our restaurant. Thank you for staying with us and we look forward to welcoming you back soon! Sincerely, Alex BlancoGeneral Manager

10/10 Excellent

Kenyone

Stayed 2 nights in Jan 2024
Response from Residence Inn Orlando Convention Center on Jan 23, 2024
Dear Kenyone, We are happy you chose Residence Inn Orlando Convention Center for your recent visit to Orlando. It was a pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.Sincerely, Alex BlancoGeneral ManagerResidence Inn Orlando Convention Center

10/10 Excellent

christopher

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Property and location was great. The pool and hot tub were closed for our entire stay. If we were aware of this ahead of time we would have booked elsewhere
Stayed 5 nights in Jan 2024
Response from Residence Inn Orlando Convention Center on Jan 24, 2024
Dear Guest, Thank you for being our guest at Residence Inn Orlando Convention Center and for your five-star rating. Please accept our apologies for any misunderstanding regarding our amenities. It is never our intention to disappoint our guests, and we will address your feedback internally to ensure all the information is accurately listed. We understand your frustration and appreciate your patience. We hope you will give us another chance to provide you with the flawless hospitality we are known for.Sincerely,Alex BlancoGeneral ManagerResidence Inn Orlando Convention Center

10/10 Excellent

Nicole

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, especially those at the front desk and the breakfast area ladies!
Stayed 5 nights in Jan 2024
Response from General Manager on Jan 18, 2024
Dear Guest,Thank you for taking the time to share your positive feedback about your recent stay. We are delighted to hear that you had an enjoyable experience and that our associates, especially those at the front desk and the breakfast area, made a positive impression. We will make sure to pass along your compliments to the mentioned associates as recognition of their outstanding service. We appreciate your kind words and the opportunity to serve you. Thank you for choosing to stay with us, and we look forward to welcoming you back on your next visit.Sincerely, Alex BlancoGeneral ManagerResidence Inn Orlando Convention Center

10/10 Excellent

Allison

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here while attending a conference at the convention center and I would stay again. So many amenities are walkable. The rooms where quiet and tidy. Staff was really nice. The breakfast bar in the morning was outstanding and the 2 ladies that organize it were fabulous! A lot of value for the price.
Stayed 5 nights in Jan 2024
Response from General Manager on Jan 18, 2024
Dear Guest,Thank you for taking the time to share your positive experience with us. We are thrilled to hear that you enjoyed your stay while attending a conference at the convention center. It is wonderful that you found the location convenient, with many amenities within walking distance. We are pleased to know that the rooms were quiet and tidy, and we appreciate your kind words about our staff. It is especially rewarding to hear that you enjoyed the outstanding breakfast bar, and we will be sure to pass along your compliments to the two ladies who organized it. Providing value for the price is important to us, and we are glad that we could meet your expectations. Thank you for choosing to stay with us, and we look forward to welcoming you back on your next visit.Sincerely, Alex BlancoGeneral ManagerResidence Inn Orlando Convention Center

10/10 Excellent

Nick A

Stayed 4 nights in Jan 2024
Response from General Manager on Jan 18, 2024
Dear Guest,Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to the Residence Inn by Marriott Orlando Convention Center.Sincerely, Alex BlancoGeneral ManagerResidence Inn Orlando Convention Center

6/10 Okay

juan

Traveled with group, Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from General Manager on Jan 12, 2024
Dear Juan, Thank you for being our guest and for sharing your review with us. While we are pleased that your overall visit was pleasant, we sincerely apologize for not meeting your expectations in certain aspects of your stay. Our goal is to deliver outstanding service to every guest at every opportunity so we hope you will come back soon to let us prove it to you. We hope you will visit again soon!Sincerely, Alex BlancoGeneral Manager

10/10 Excellent

michael

Stayed 6 nights in Dec 2023
Response from Residence Inn Orlando Convention Center on Jan 27, 2024
Dear Guest, We are happy you chose Residence Inn Orlando Convention Center for your recent visit to Orlando. It was a pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.Sincerely, Alex BlancoGeneral ManagerResidence Inn Orlando Convention Center

10/10 Excellent

Judith K

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very kind and helpful. I needed a room near an outside door for my disabled husband. They were very accommodating but it turns out the room was very noisy because of the slamming outside door. My mistake but the stay was still enjoyable.
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 9, 2024
Dear Judith K., Thank you for choosing Residence Inn Orlando Convention Center and sharing your experience. We appreciate your kind words about our staff's kindness and helpfulness. We are pleased that they were able to accommodate your request for a room. Your feedback is invaluable, and we will use it to address and rectify the noise issue to ensure that future guests have a more enjoyable experience. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Sincerely, Alex BlancoGeneral ManagerResidence Inn Orlando Convention Center

10/10 Excellent

Jiyoung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from General Manager on Jan 9, 2024
Dear Jiyoung, Thank you for the perfect rating. We are glad you had a wonderful time at Residence Inn Orlando Convention Center. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Sincerely, Alex BlancoGeneral ManagerResidence Inn Orlando Convention Center

4/10 Poor

Carlos

Stayed 2 nights in Dec 2023
Response from General Manager on Jan 9, 2024
Dear Carlos, Thank you for choosing our hotel for your stay. We are very disappointed to see your rating and sincerely apologize for not meeting your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest.Sincerely, Alex BlancoGeneral Manager

10/10 Excellent

Joanie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on Dec 31, 2023
Dear Joanie, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Residence Inn Orlando Convention Center; we hope to see you again soon. Happy Holidays and Happy New Year!Sincerely, Alex BlancoGeneral ManagerResidence Inn Orlando Convention Center

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from General Manager on Dec 25, 2023
Dear Paul, We are thrilled you had an excellent stay at Residence Inn Orlando Convention Center, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Sincerely, Alex BlancoGeneral ManagerResidence Inn Orlando Convention Center

6/10 Okay

Orkun

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2023
Response from General Manager on Dec 10, 2023
Dear Orkun, Thank you for reviewing your stay. We hope that your overall experience was pleasant. However, we want to apologize for the issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will allow us another opportunity to show you the outstanding experience that we strive to provide every guest.Sincerely, Alex BlancoGeneral Manager

10/10 Excellent

Chavon

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Affordable but Outdated.
Affordable. The hotel is very outdated but clean.
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 5, 2023
Dear Chavon, Thank you for being our guest at Residence Inn Orlando Convention Center. We appreciate your perfect rating and are glad you loved our clean property. That said, we regret you felt our property needed updating. We are grateful for the feedback and will share these notes with the appropriate individuals for the future modernization of our hotel. We look forward to having the opportunity to serve you again on a future visit. Sincerely, Alex BlancoGeneral ManagerResidence Inn Orlando Convention Center

10/10 Excellent

regina

Traveled with family
Liked: Cleanliness, property conditions & facilities
Customer service was excellent
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 5, 2023
Dear Regina, We are glad you enjoyed your stay at the Residence Inn Orlando Convention Center. Our mission is to provide exceptional service every day, so based on your kind comments, we are glad to see that our associates did just that. Thank you for your feedback, and we look forward to being your first choice every time you visit the area. Sincerely, Alex Blanco General Manager

10/10 Excellent

DOUGLAS

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel for large families and small children
Response from General Manager on Feb 13, 2024
Dear Guest, Thank you for selecting the Residence Inn Orlando Convention Center for your recent visit to Orlando with your family. Families love our spacious suites that include a fully equipped kitchen and separate areas to relax, dine, and sleep. We are also pleased to provide hotel amenities such as our large heated pool, Jacuzzi, and sports court where kids can enjoy playing ball. Thank you once more for your wonderful review, and we hope to see you again soon. Sincerely, Alex Blanco,General Manager

10/10 Excellent

Lyza

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The 2 bedroom was small but cozy. The kitchen functional. The breakfast was nice. Many options to chose from. But the front desk, a young lady specifically and ive forgotten her name was great. She was so nice, helpful and always had. Smile on her face. The pool area looked clean and nicely done but we didn't get a chance to swim. I would stay here again.
Stayed 3 nights in Nov 2023
Response from General Manager on Nov 29, 2023
Dear Lyza, Thank you for your glowing review! We are delighted to hear that you enjoyed our well-maintained accommodations, delicious breakfast offerings, and courteous service. It is also wonderful to know that you found our spotless outdoor pool to your liking. Having you as our guest at Residence Inn Orlando Convention Center was a pleasure. We look forward to welcoming you back the next time you are in Orlando.Sincerely, Alex BlancoGeneral ManagerResidence Inn Orlando Convention Center

10/10 Excellent

Christine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean & comfortable
Stayed 1 night in Nov 2023
Response from General Manager on Nov 26, 2023
Dear Christine, Thank you for your perfect rating of Residence Inn Orlando Convention Center. We are thrilled to know you had a comfortable stay, and that you especially loved our well-maintained accommodations along with a quiet retreat. It was our pleasure hosting you, and we look forward to welcoming you back for another rejuvenating experience.Sincerely, Alex BlancoGeneral ManagerResidence Inn Orlando Convention Center

10/10 Excellent

Adrian J

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Listen the property was nice an the staff was on point
Stayed 1 night in Nov 2023
Response from General Manager on Nov 21, 2023
Dear Adrian, Thank you for making Residence Inn Orlando Convention Center your home away from home. We are glad you enjoyed the hospitality from our devoted associates and will share your kind words with them. We are also happy you appreciated our well-kept property. Thank you once more, and we look forward to you choosing us again soon. Sincerely, Alex Blanco General Manager Residence Inn Orlando Convention Center

10/10 Excellent

Marion

Person checking me in was the nicest person ever. So helpful, made me feel right at home. The studio is HUGE, my jaw dropped!! Good wifi. Could not be happier.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 10, 2023
Dear Marion, Thank you for your recent visit to the Residence Inn Orlando Convention Center and for reviewing our hotel. Our associates work hard to ensure each guest has a great experience, so it is encouraging to be recognized for a job well done. We look forward to sharing your compliments with everyone. Thank you again, and we look forward to you choosing us every time your travels bring you to our area.Sincerely, Alex BlancoGeneral Manager

2/10 Terrible

Travis

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Disgusting musty room
This was the worst stay I’ve had in 10 years. My room was musty to the point of unhealthy and there were no rooms to change me to. My eyes and lungs hurt the entire time. Pretty sure there’s mold in the ventilation and AC system. Everything had a damp feeling. It stunk. It was absolutely miserable. The staff was great and friendly. My colleagues said their rooms were not bad but a bit musty. I will never stay here again.
Stayed 5 nights in Oct 2023
Response from General Manager on Nov 12, 2023
Dear Travis, Thank you for taking the time to share your review. We genuinely regret missing some opportunities to create the comfortable stay you anticipated and deserved. Your feedback and your patience in this matter are much appreciated. We will share your message appropriately as we are committed to enhancing our services on all levels.Sincerely, Alex Blanco,General Manager

10/10 Excellent

Christine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
We came to an Orlando to go to Universal Studios. Our stay was great I don’t have .We came to Orlando to go to Universal Studios. Our stay was great.
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 24, 2023
Dear Christine, Thank you for choosing Residence Inn Orlando Convention Center and sharing your experience. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. Thank you again, and we look forward to welcoming you again soon. Sincerely, Alex BlancoGeneral ManagerResidence Inn Orlando Convention Center

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Recommended
A++, everything exceeded our expectations. Great Location, everthing is clean, and in order, room has a comfortable bed, breakfast buffet with variety, and amazing customer service.
Stayed 4 nights in Oct 2023
Response from General Manager on Oct 24, 2023
Dear Carlos, Thank you for choosing Residence Inn Orlando Convention Center and sharing your experience. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Sincerely, Alex BlancoGeneral ManagerResidence Inn Orlando Convention Center

8/10 Good

Dolly

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 25, 2023
Dear Dolly, Thank you for choosing Residence Inn Orlando Convention Center and for sharing your feedback. We are glad to know that you enjoyed most aspects of your visit. We look forward to welcoming you back soon again.Sincerely, Alex BlancoGeneral ManagerResidence Inn Orlando Convention Center

10/10 Excellent

Cyril

Stayed 1 night in Oct 2023
Response from General Manager on Oct 21, 2023
Dear Cyril, Thank you for the perfect rating! We hope you enjoyed our well-kept property and outstanding service. It was a pleasure having you at Residence Inn Orlando Convention Center, and we look forward to welcoming you back in the future.Sincerely, Alex BlancoGeneral ManagerResidence Inn Orlando Convention Center

6/10 Okay

Heather

Liked: Property conditions & facilities
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 19, 2023
Dear Heather, Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Sincerely, Alex BlancoGeneral Manager

10/10 Excellent

Juan

Stayed 1 night in Oct 2023
Response from General Manager on Oct 24, 2023
Dear Juan, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at the Residence Inn Orlando Convention Center, and we look forward to welcoming you back soon.Sincerely, Alex BlancoGeneral ManagerResidence Inn Orlando Convention Center