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Reviews of Shining Light Inn & Suites

2.5 out of 5
Shining Light Inn & Suites
4600 W. Irlo Bronson Memorial Highway, Kissimmee, FL

Reviews

5.0
Rating 10 - Excellent. 19 out of 154 reviews" "
Rating 8 - Good. 20 out of 154 reviews" "
Rating 6 - Okay. 34 out of 154 reviews" "
Rating 4 - Poor. 24 out of 154 reviews" "
Rating 2 - Terrible. 57 out of 154 reviews" "

5.4/10

Cleanliness

6.0/10

Staff & service

8.0/10

Amenities

4.8/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Older Property Needing Updates
This is an older property and the age really shows. The doors had staining and the office chair was ripped. Property definitely needs a lot of work. I booked this hotel due to the high guest rating (9.6/10) on Hotels.com and was deeply mistaken. I would not rate this property any higher than 5/10.
Stayed 1 night in Apr 2022

8/10 Good

Matthew

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service and amenities for the price. Good experience in General.
Stayed 2 nights in Dec 2019

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from DL on Dec 31, 2019
thank you fir taking your time to give us review

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very god place to stay. The room was clean and the service was great
Stayed 1 night in Apr 2019

8/10 Good

Anthony, franklin, nc

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
nice pool, clean rooms, bathtub was outdated and people smoke right outside the rooms
Stayed 2 nights in Mar 2019

6/10 Okay

Joseph

Liked: Staff & service
Disliked: Room comfort
Wish we had a better experience--but we didnt.
The stay here would have been nice if we were given all that we booked. We booked a room for the night through hotels.com and it said right on there that this booking came with a free continental breakfast. There was NO breakfast at all. Also the rooms smelled like cigarettes and there were police all around the parking lot to the hotel next door. It was very noisy in our room and the AC unit was extremely loud while running so we had to turn it off and just sweat at night to be able to sleep. The bathroom tub was not up to par with us being comfortable enough to even shower. Thank goodness it was only overnight that we stayed here. Definitely wont be staying here again.
Stayed 1 night in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Too bad
This isn’t a hotel is like a motel, so old, don’t smell good. Stay away.
Stayed 1 night in Mar 2019

6/10 Okay

Gisele

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mislead information on the reservation.
The hotel is old and offer very little comparing to all others in the area. They misleading information about free breakfast is on most hotels websites. There is no breakfast and you also pay extra 6 dollars for the service ( that is not provided)
Stayed 2 nights in Feb 2019

2/10 Terrible

Thomas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Find and make other reservations
There were little ants crawling all over the room. I read another persons review thst said the same thing. The rooms are in bad shape. The sink was cracked in 5 pieces, broken. The toilet barely worked. I had to use the ice bucket to fill the tank, repeatedly. There is NO complimentary breakfast as advertised on their site. The bed was actually comfortable but the pillows, sheets, etc were filthy. Not the worst hotel I’ve stayed at but very close. Definitely would NOT recommend
Stayed 2 nights in Feb 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Average hotel noting impressive but served its purpose.
Stayed 2 nights in Oct 2018

4/10 Poor

Verified traveler

Liked: Room comfort
Disliked: Property conditions & facilities
The room smelled like mold, they advertise they have hbo but its only in the lobby, pool closes at 9 not 10 like advertised. Breakfast is gross, powdered orange drink and disgusting tasting waffles and stale bread. Its like a high class crack motel.
Stayed 3 nights in Oct 2018

6/10 Okay

Michael

Liked: Cleanliness, room comfort
Disney vacation visit
Overall all was good but not exceptional like other hotels. I would stay again due to closeness to Disney parks.
Stayed 1 night in Aug 2018

10/10 Excellent

monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An instant favorite.
Check in was effortless. Staff was friendly and accommodating. I had mentioned a request and it was granted immediately, to my surprise. Room was spacious, clean, and comfortable.
Stayed 1 night in Aug 2018

4/10 Poor

Verified traveler

Liked: Staff & service, room comfort
Not what I had hoped for
Not so good. Was looking for a quiet getaway for R&R and reflection. This was not it. First room, the door had a gap between the frame and door itself were insects could come in, no security chain, and couch was questionable. It made me feel uneasy. The front desk lady was nice and changed me to the room on the opposite side. It was better, but door still had somewhat of a gap. Placed a towel under it to remedy it. Microwave was a tad rusty and refrigerator was not cooling as it should. That first evening, people were outside drinking and being loud. Next day all day long, there were kids running up and down the hall and yelling. It gave me the impression that this is a motel where people actually live in. Staff was nice, but I would not recommend this place if you are looking for R&R and quiet time.
Stayed 3 nights in May 2018

6/10 Okay

Doug, OH

Basic hotel
The hotel was adequate for a one night stay. The room was clean and the beds were comfortable. It definitely "No Frills", but if your just looking for a place to sleep at night then its fine.
Stayed 1 night in Apr 2018

10/10 Excellent

Lenny, FT Myers, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nace hotels close to every thing
Hotel was very clean. Staff were very friendly and helpful.
Stayed 2 nights in Mar 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
May not be a 5-star hotel, but nice location, clean room, and very friendly staff.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Comfy
Clean comfortable and spacious!

2/10 Terrible

Sase

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Hotel sucks,roches in room.

6/10 Okay

Kiki, Clermont, Florida

Kiki
Rooms are decent
Stayed 2 nights in Nov 2017
Response from Dil on Jan 12, 2018
Thank you for staying with us and really appreciated for taking your time to give us review.

2/10 Terrible

Brian, Florida

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel next to the Ghettos
Hotel is right next door to a rundown apartment complex where loud music and disturbing the neighbors is the norm. This atmosphere has rolled over into the hotel. People hanging off the the catwalks. Shoutung and blasting music. No regard to others. Felt like I was in the ghettos, which is not what online says about this place. My family and I checked out literally within hours of checking in due to Front desk refused to answer phone when I called, multiple times, and the noise just got worse and worse. Not a place for any respectable families.
Stayed 1 night in Nov 2017
Response from Dil on Dec 21, 2017
We apologize for we could not solve your issues immediately but we are taking this seriously. Thank you for taking your time to let us know.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Me and my hubby went and the way I pictured our romantic night was the way it turned out. Enough said
Stayed 1 night in Oct 2017
Response from Dil on Dec 21, 2017
Thank you for taking your time to give us review.

8/10 Good

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

2/10 Terrible

Debbie, florida

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
What was I thinking when I booked this?!?!? Never ever again
Stayed 1 night in Sep 2017
Response from Dilcia on Sep 13, 2017
Dear valuable guest, I am sorry to know that you didn't like your stay. Our staffs are working hard to meet our future guests satisfaction.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was bad and dirty with drug users
I would recommend that no one stay at this place it was horrible dirty with drug dealers
Stayed 3 nights in Jul 2017
Response from dilcia on Sep 13, 2017
Dear guest, I am sorry that you felt unsafe in our property maybe someone appearance made you uncomfortable. We do have security cameras all over our property and 24/7 security personal walk around to ensure our guests safety.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a pleasure
Stayed 1 night in Aug 2017
Dear traveller, Thank you very much for taking your time to give us review. I am so happy that you are 100% satisfied with our property. Shining Light Inn and Suites

10/10 Excellent

Kellyann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shockingly clean
It was clean quiet perfect
Stayed 1 night in Jun 2017
Dear valuable guest, Thank you for taking your time to give us the review. Thanks again. Shining Light Inn and Suites.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No staff
Upon arrival we had to wait for someone to show up to check us in. Upon trying to check out there was a note posted on the door saying they were out. Finally 15 minutes later someone showed up. The room was clean but there was cut up and missing carpets. The bathroom shower had holes in the wall. We were not able to charge all of our electronics due to some power outlets not working. We had to call the front office and complain about the noise levels after midnight.

6/10 Okay

Z. , US

Disliked: Cleanliness, staff & service, property conditions & facilities
Unhappy stay
Very musty odor; no tissues, blower, iron; the registration area poorly lit and heavy smell of curry

2/10 Terrible

M.Q., Kissimmee, FL

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
People slamming the door next to us and arguing.
No toilet seat. Television was making an ugly buzzing sound so it was hard to enjoy the program.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

William

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Emergency stay only
Needed a cheap room for an last minute one night stay. Make sure your check in before 9 p.m. because after that there is no one in the office we almost missed being able to check in. Room was large with new floors and wall paint everything else was old. The air conditioner was loud and wold turn on and off all night. Very annoying. The king bed was comfortable and sheets were clean. The faucet and showerhead in the bathtub were not attached to the wall. A Lot of mold and rust on the ceiling and doors. Parking lot was full of garbage. Pool looked clean but pool deck had broken cement and looked very neglected. Was fine for the one night at what we paid and for an emergency stay but wouldn't stay there again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Best room for the price
For the price it can't be beat, microwave and fridge in the room, flat screen tv, room was clean and staff was nice. If you're expecting the ritz for $40 then this isn't for you but if you're on a budget and not picky this is perfect.

6/10 Okay

Verified traveler

Liked: Staff & service
Good for the price
Room was clean but outdated. The bathroom could be much cleaner. Staff was good. Just a place to rest for a night.

4/10 Poor

Janet, M

Disliked: Cleanliness, property conditions & facilities, room comfort
Pretty small, below average.
We were looking for a clean, space to sleep since she's were out 90% of our stay. Never went in the lobby, all transactions were made through a small teller window. The rooms were very dated. Only good thing was the pool. It was average sized.

6/10 Okay

Richard, Orlando

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed
I don't think it was worth the $ for a couple. MY Main issue was the musty smell that permeated the room. NO phone in the room. (that i couldn't believe) ...so no I would not go back.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over all bad service. The owners treat you bad . They're very unprofessional. Nothing in the room works and the beds are uncomfortable

2/10 Terrible

jamie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nasty hotel
I stayed here with my family so we could go to the park the next few days, well our stay got cut short. When we checked in it was fine that was until we got to our room. There were bed bugs and the room smelled, the other guest that were staying there said there room wasn't cleaned, the sheets had stains on them and it smelled of mildew . I had gone down to the front desk and to my surprise we couldn't get a new room . Needless to stay I will not be coming back. BEWARE don't stay here ever. Staff was rude on top of it

8/10 Good

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

gustavo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Jennifer, Syracuse, NY

not as bad as you think
I was a bit nervous to stay reading reviews. Since we only needed the room for one night on our way out of town. Nothing was that bad as others claimed. Room was spacious and clean. The guy at the front desk was cool and the price was great. If you're looking for a cheap place stay here!

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not what I was expecting
It was run down and almost scary. It was so bad in fact that the guy running the hotel itself was hidden in the "lounge" by himself. We communicated through a little slot which was sealed by duct tape when it wasn't in use.

2/10 Terrible

Alex

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Jose

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old and dirty rooms
Bedroom was outdated, bathroom door broken. Shower controls where loose at the door. Service desk always closed and u had to call for someone to help u. Due to spring break we was limited to our selection. Wouldn't stay eaven if it was free.

2/10 Terrible

Ariel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting... Stains on the floor and walls, smelled musty, dirty. The bed covers had a white stain on them that looked like dried up seman . I'm not even kidding it was the worst thing Iv ever seen in my life, I felt dirty just standing in the room. It was 2 am when we arrived and we didn't even stay 10 mins. We left to another hotel. They need to close this place down ! Gross !

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
HOTEL ACCOMODATIONS COMMENTS
THE ROOM WAS VERY CLEAN,FRONT DESK ASSISTANCE EXECELENT ROOM DID NOT HAVE A PLEASANT SMELL AND THE MICROWAVE DID NOT WORK AT ALL. THE PERSONEL SURROUNDINGS WERE NOT THE BEST IN TOWN IT WAS JUST FOR ONE NIGHT AND ALL CAME OUT TO BE OK.