Outdoor pool, pool umbrellas

Reviews of Westgate Palace Hotel / Universal / I-Drive

4 out of 5
Westgate Palace Hotel / Universal / I-Drive
6145 Carrier Drive, Orlando, FL

Reviews

8.4

Very Good

Rating 10 - Excellent. 497 out of 999 reviews" "
Rating 8 - Good. 283 out of 999 reviews" "
Rating 6 - Okay. 106 out of 999 reviews" "
Rating 4 - Poor. 56 out of 999 reviews" "
Rating 2 - Terrible. 57 out of 999 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Joan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was awesome
Stayed 2 nights in Mar 2024

8/10 Good

Robert

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Resort is very clean ,both room and common areas, Disappointed that restaurant/ bar was closed all weekend.
Stayed 2 nights in May 2024

8/10 Good

Devinder

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very close to the Universal Studios and provides Bus transport, which is very convenient. Pool and Hot tub is great.
Stayed 7 nights in Apr 2024

8/10 Good

Felicia

Stayed 2 nights in Apr 2024

6/10 Okay

Sarah

Traveled with group
Liked: Staff & service
What I liked: The staff are stellar and extremely helpful! Ellyse provided a lot of great information for our trip and helped us with early checkin. It is also close to the park which made it convenient for traveling. What I disliked: The posting states newly renovated but it appeared more so like it’s currently under renovations as half the furniture looked old and did not match the newer portions of the room. Half the outlets did not work and in the main bedroom our A/C and lights went out by the last night. The drains were also quite backed up. Also, be aware of additional fees held by the resort that are not taken into account at check out for all people who like to plan out their budget as much as possible (even if your check out states it includes resort fees). Also for adult groups traveling, they only have one queen bed with two twin bed room options where the twin beds are not the comfiest.
Stayed 3 nights in Apr 2024

10/10 Excellent

Vanessa

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
overall good
Stayed 2 nights in Apr 2024
Response from Social Media Support on May 13, 2024
Hi Vanessa, Thank you for your feedback and thank you for staying at the Westgate Palace Hotel! We appreciate your review very much and we hope to see you soon again for another amazing experience with us.Best Wishes,Social Media Support

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was spacious and convenient.
Stayed 5 nights in Feb 2024
Response from Social Media Support on May 13, 2024
Hi Amanda, Thank you for choosing the Westgate Palace Hotel! We are so delighted that you had an amazing 5-star experience at our resort. We invite you to come back and experience another amazing vacation.Best Wishes,Social Media Support

8/10 Good

Andy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Social Media Support on May 13, 2024
Hi Andy, Thank you for choosing to stay at the Westgate Palace Hotel. We are beyond delighted that you enjoyed your stay as we always strive to provide all our guests with their dream vacation. We look forward to hosting you again for your next vacation.Best Wishes,Social Media Support

10/10 Excellent

Paula

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had read reviews whereby people complained about dirty windows, worn out couches and the bar & restaurant not being open often. I still booked for 2 weeks because many reviews mentioned it was clean and that’s what’s important to me. Check in was easy. The room was extremely clean (1505A). The staff were very friendly and polite including the maintenance and security personnel. Yes the windows needed cleaning but not on the inside and not at ground level. It would take a window washer for a high rise. Yes the couch could be replaced but it was clean. In this economy, a person would be wise to stock the fridge with their beverage of choice along with some food. If the restaurant is closed, a 5 minute walk gets you to a hundred options on International Drive. We were extremely pleased with our stay from April 10 to 24 and would highly recommend the Westgate Palace.
Stayed 14 nights in Apr 2024
Response from Social Media Support on May 10, 2024
Hi Paula, We greatly appreciate your detailed feedback! We're delighted to hear that you found our property to be clean and that your check-in experience was smooth. It's wonderful to know that our staff, including maintenance and security, were friendly and polite throughout your stay. While we take note of your observations about the windows and the couch, we're glad to hear that these minor issues didn't detract from your overall satisfaction. Thank you for recommending Westgate Palace, and we look forward to welcoming you back in the future!

8/10 Good

Richard

Stayed 6 nights in Apr 2024

10/10 Excellent

christelle

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very close to Universal parks. It's very clean, quiet and family oriented. My apartment was very spacious. I would recommend it.
Stayed 5 nights in Apr 2024
Response from Social Media Support on May 10, 2024
Hi Christelle, We're thrilled to hear that you enjoyed our convenient location near Universal parks and that you found our property to be clean, quiet, and family-oriented. It's fantastic to know that you appreciated the spaciousness of your apartment as well. Thank you for recommending us, and we hope to welcome you back for another wonderful stay in the future!

10/10 Excellent

Tyneasha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Social Media Support on May 10, 2024
Hi Tyneasha, Thank you for the kind rating. We’re so happy your visit at the Westgate Palace Hotel went well. We look forward to hosting you again!Best Wishes,Social Media Support

10/10 Excellent

Brandie

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were friendly. The property was kid friendly. The pool area was nice and it was conveniently located.
Stayed 2 nights in Apr 2024
Response from Social Media Support on May 10, 2024
Hi Brandie, We are beyond delighted to see you gave us a 5-star rating. We can't wait to welcome you back to the Westgate Palace Hotel!Best Wishes,Social Media Support

10/10 Excellent

Geann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very food
Stayed 2 nights in Apr 2024
Response from Social Media Support on May 10, 2024
Hi Geann, Thank you very much for your feedback and thank you for choosing the Westgate Palace Hotel. We can't wait to see you again!Best Wishes,Social Media Support

6/10 Okay

John

No food no drinks no towels
Stayed 3 nights in Apr 2024
Response from Social Media Support on May 10, 2024
Hi John,We're truly sorry to hear about your disappointing experience. Your feedback is important to us, and we apologize for any inconvenience regarding the lack of food, drinks, and towels. This does not reflect the standard of service we strive to provide. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a more enjoyable stay.Kind Regards,

10/10 Excellent

Christopher

Stayed 6 nights in Feb 2024

10/10 Excellent

James

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was very nice but the hot tub had scum line in it that got on our clothes. We had a very nice two bedroom with kitchen. It had a stack washer and dryer and all the detergents to use it. Overall the resort was very nice.
Stayed 2 nights in Apr 2024
Response from Social Media Support on May 10, 2024
Hi James, We're pleased to hear that you enjoyed the pool and the amenities in your two-bedroom unit, including the stack washer and dryer. However, we apologize for the issue you encountered with the hot tub. Your feedback is valuable to us, and we'll address this matter promptly to ensure a more enjoyable experience for our guests in the future. Thank you for choosing to stay with us, and we hope to welcome you back for another pleasant stay soon!

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful with the exception of the beds. Had 4 beds which were Very uncomfortable and in need of replacement.
Stayed 3 nights in Apr 2024
Response from Social Media Support on May 10, 2024
Hi Rebecca, We're delighted to hear that you enjoyed your overall experience with us! Your feedback regarding the beds is invaluable to us, and we apologize for any discomfort you experienced. Thank you for choosing to stay with us, and we hope to welcome you back again soon!Kind Regards,

10/10 Excellent

Zoraida

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Social Media Support on May 10, 2024
Hi Zoraida, We appreciate your 5-star rating very much. We hope to see you again very soon for a relaxing stay at the Westgate Palace HotelBest Wishes,Social Media Support

10/10 Excellent

Sherrie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved it. The staff was amazing. It was one of the cleanest places we've stayed. I gave it just 4 stars on condition. The unit we stayed in, A803, was very very clean but i can only assume it was used by the owner as a money maker. The unit has a very worn couch, it was the only place to sit in the living room. The shower was lackluster. The dryer didnt work well. We couldnt use it. We will DEFINITELY stay at Westgate Palace again, but ask for a unit other than A803.
Stayed 3 nights in Apr 2024
Response from Social Media Support on May 10, 2024
Hi Sherrie, We're thrilled to hear that you loved your stay and found our staff amazing! We're also glad to hear that you appreciated the cleanliness of our property. However, we apologize for the issues you encountered with the condition of your unit. Your feedback is valuable to us, and we'll address these concerns to ensure a better experience for our future guests. We're glad to hear that you're planning to stay with us again, and we'll do our best to accommodate your request for a different unit next time. Thank you for choosing Westgate Palace, and we look forward to welcoming you back!Kind Regards,

10/10 Excellent

Oscar M

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, very helpful ☺️
Stayed 2 nights in Apr 2024
Response from Social Media Support on May 10, 2024
Hi Oscar, Thank you for taking the time to provide us with awesome feedback on the Westgate Palace Hotel. We look forward to your next visit very soon!Best Wishes,Social Media Support

10/10 Excellent

Pedro M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huge rooms, friendly staff accommodating, close to universal and island of adventure. Definitely a place you want to come back.
Stayed 2 nights in Apr 2024
Response from Social Media Support on May 10, 2024
Hi Pedro, We're thrilled to hear that you enjoyed our spacious rooms, friendly staff, and convenient location near Universal and Islands of Adventure! It's fantastic to know that you had such a positive experience and that you're already considering coming back. We can't wait to welcome you again in the future!

10/10 Excellent

Lary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is clean and very well kept. Every staff member was extremely courteous and helpful. We had a very pleasant experience during our stay.
Stayed 4 nights in Apr 2024
Response from Social Media Support on May 10, 2024
Hi Lary, We're thrilled to hear that you had such a pleasant experience during your stay! Our team works hard to maintain a clean and well-kept property, and it's wonderful to know that you found every staff member to be courteous and helpful. Thank you for sharing your feedback, and we hope to welcome you back again soon for another enjoyable stay!

10/10 Excellent

Anand

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located for the various activities in the area
Stayed 5 nights in Mar 2024
Response from Social Media Support on May 10, 2024
Hi Anand, We are beyond delighted to see you gave us a 5-star rating. We can't wait to welcome you back to the Westgate Palace Hotel!Best Wishes,Social Media Support

8/10 Good

Kari

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first morning there (3/30) we smelled smoke in our room and it was a little hazy in the hallway. It was quite unnerving being on the 15th floor. My husband went to the lobby and I called the front desk. They said the fire department was “doing testing” and not to be alarmed. If that was the case, a heads up would’ve been nice. As we were watching the news shortly after, there was a fire at a nearby building. Not sure why there was a need to lie about it. Other than that, it was an enjoyable stat
Stayed 5 nights in Mar 2024
Response from Social Media Support on May 10, 2024
Hi Kari, We're sorry to hear about your experience and the concern it caused during your stay. Safety is our top priority, and we apologize for any confusion regarding the situation with the fire department's testing. We understand how unsettling that could be, especially without prior notification. Your feedback is valuable to us, and we'll use it to ensure better communication in the future. We're glad to hear that overall, you found your stay enjoyable, and we hope to have the opportunity to welcome you back for a smoother experience next time.

10/10 Excellent

Daniel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this property because it is family oriented, quiet and safe. I will definitely revisit this place.
Stayed 5 nights in Mar 2024
Response from Social Media Support on May 10, 2024
Hi Daniel, Thank you for choosing the Westgate Palace Hotel! We appreciate you taking a moment to rate your stay. We are glad it was excellent. Best Wishes,Social Media Support

10/10 Excellent

Adriane

Liked: Cleanliness, staff & service, property conditions & facilities
This property was clean and nice very modern, check in was smooth will stay at this property again
Stayed 4 nights in Mar 2024
Response from Social Media Support on May 10, 2024
Hi Adriane, Thank you for your 5-star rating on the Westgate Palace Hotel. We are thrilled to know you enjoyed a fantastic stay. We would love another opportunity to host you again. Best Wishes,Social Media Support

2/10 Terrible

John

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Everything this hotel claims to have…it doesn’t! The rooms or “suites” are extremely small and poorly designed, they claim to be under staffed which would be acceptable if they notified you of this before booking, no bars were open, no restaurants,no food, your offered a vending machine with 6.00 bottle of waters and chips, no music or entertainment. Not a place for families horrible hotel
Stayed 6 nights in Mar 2024
Response from Social Media Support on May 10, 2024
Hi John, We're sincerely sorry to hear about your disappointment with your recent stay. This doesn't reflect the standard of service we strive to provide. We truly apologize for any inconvenience caused by the room size and layout, as well as the limited amenities available during your visit. Your feedback is invaluable to us, and we'll use it to make improvements moving forward.

10/10 Excellent

rahulkumar

Traveled with family
Very convenient to universal studios and clean and very spacious
Stayed 2 nights in Mar 2024
Response from Social Media Support on May 10, 2024
Hi Rahulkumar, Thank you for your rating on the Westgate Palace Hotel! We are glad to see your stay was excellent and we invite you to visit us again in the future. Best Wishes,Social Media Support

6/10 Okay

Andrew

Traveled with family and small children, Traveled with pets
Close to everything
Stayed 3 nights in Mar 2024
Response from Social Media Support on May 10, 2024
Hi Andrew, Thank you very much for your feedback and thank you for choosing the Westgate Palace Hotel. We can't wait to see you again!Best Wishes,Social Media Support

10/10 Excellent

Heather, Chantilly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Social Media Support on May 10, 2024
Hi Heather, We are so grateful for your 5-star review. We are so delighted to know that you enjoyed every aspect of the Westgate Palace Hotel! We can’t wait to welcome you back soon for another dream vacation. Best Wishes,Social Media Support

10/10 Excellent

Michael, Calgary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were constantly delighted with how conveniently located the hotel was: across the street from Pirate Dinner Adventure, minutes from Universal with a free shuttle and minutes from Sea World. The pool is large and clean, the room was clean and the kitchen was very convenient. When we checked in, we noted the room didn’t have a frying pan or cookie sheet, so we called the front desk and they sent them up for us quickly. We had a wonderful vacation.
Stayed 8 nights in Mar 2024

10/10 Excellent

Dilbagh Singh

Liked: Cleanliness, staff & service, property conditions & facilities
I liked my stay in westgate a lot and would like to book it for further travel plans
Stayed 2 nights in Mar 2024
Response from Social Media Support on May 10, 2024
Hi, We are beyond delighted to see you gave us a 5-star rating. We can't wait to welcome you back to the Westgate Palace Hotel!Best Wishes,Social Media Support

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Not bad.
Stayed 3 nights in Mar 2024

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Mar 2024

8/10 Good

Lenore

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Resort was clean, very nice staff. Though the rooms were updated the furniture was not so the furniture is out dated compared to the room. Mattresses should be replaced asap.
Stayed 6 nights in Mar 2024
Response from Social Media Support on Mar 22, 2024
Hi Lenore, Thank you for your feedback. We're pleased to hear that you found our resort clean with very nice staff. We appreciate your comments regarding the furniture and mattresses, and we will certainly take them into consideration for future improvements. We hope to have the opportunity to welcome you back for an even more comfortable stay in the future.Warm regards,Social Media Support

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Social Media Support on Mar 22, 2024
Hi Luis, Thank you for taking the time to provide us with awesome feedback on the Westgate Palace Hotel. We look forward to your next visit very soon!Best Wishes,Social Media Support

8/10 Good

Todd

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and clean. Check in was fast and friendly. Rooms were perfect for a family. Dining selections weren’t very good. Not hot selections at night. Had to use a delivery service. We will return when in Florida.
Stayed 5 nights in Mar 2024
Response from Social Media Support on Mar 22, 2024
Hi Todd, We are so grateful for your 5-star review. We are so delighted to know that you enjoyed every aspect of the Westgate Palace Hotel! We can’t wait to welcome you back soon for another dream vacation. Best Wishes,Social Media Support

10/10 Excellent

Gustavo

Stayed 3 nights in Mar 2024
Response from Social Media Support on May 10, 2024
Hi Gustavo, We sincerely appreciate you taking the time to rate your experience with us, and we are glad it was fantastic! We hope to see you again at the Westgate Palace Hotel very soon. Best Wishes,Social Media Support

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities
Appreciated the convenience.
Stayed 2 nights in Mar 2024
Response from Social Media Support on Mar 22, 2024
Hi Curtis, We are beyond delighted to see you gave us a 5-star rating. We can't wait to welcome you back to the Westgate Palace Hotel!Best Wishes,Social Media Support

10/10 Excellent

Liliana

Liked: Cleanliness, staff & service, property conditions & facilities
A good place to stay. Very clean.
Stayed 2 nights in Mar 2024
Response from Social Media Support on Mar 22, 2024
Hi Liliana, Thank you very much for your feedback and thank you for choosing the Westgate Palace Hotel. We can't wait to see you again!Best Wishes,Social Media Support

10/10 Excellent

ram

Liked: Cleanliness, staff & service, property conditions & facilities
Great property
Stayed 2 nights in Mar 2024
Response from Social Media Support on Mar 22, 2024
Hi Ram, Thank you for choosing the Westgate Palace Hotel! We appreciate you taking a moment to rate your stay. We are glad it was excellent. Best Wishes,Social Media Support

10/10 Excellent

Yessica Erazo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was awesome
Stayed 4 nights in Mar 2024
Response from Social Media Support on Mar 22, 2024
Hi Yessica, We sincerely appreciate you taking the time to rate your experience with us, and we are glad it was fantastic! We hope to see you again at the Westgate Palace Hotel very soon. Best Wishes,Social Media Support

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service
Best hotel I've ever stayed at. Would HIGHLY recommend it. Can't find a single negative
Stayed 2 nights in Mar 2024
Response from Social Media Support on Mar 22, 2024
Hi Gregory, Thank you for your 5-star rating on the Westgate Palace Hotel. We are thrilled to know you enjoyed a fantastic stay. We would love another opportunity to host you again. Best Wishes,Social Media Support

10/10 Excellent

maya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stuff was very friendly, place was welcoming, loved the table tennis by the pool, and everything else. Looking forward to visiting again soon.
Stayed 2 nights in Mar 2024
Response from Social Media Support on Mar 22, 2024
Hi Maya, Thank you so much for your kind words! We're delighted to hear that you found our staff very friendly and our place welcoming. It's fantastic to know that you enjoyed the table tennis by the pool and everything else during your stay. We can't wait to welcome you back for another memorable visit soon!Kind Regards,

10/10 Excellent

Timothy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and spacious for the price. Room amenities were plentiful.
Stayed 2 nights in Feb 2024
Response from Social Media Support on Mar 22, 2024
Hi Timothy, Thanks for visiting the Westgate Palace Hotel! We are so glad you had an incredible stay, and we look forward to hosting you again in the future. Best Wishes,Social Media Support

10/10 Excellent

Raianion

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place, within walking distance to many shops & restaurants.
Stayed 5 nights in Feb 2024
Response from Social Media Support on Mar 22, 2024
Hi Raianion, We appreciate your rating on the Westgate Palace Hotel. We are so glad to know you had a great stay and that your vacation exceeded your expectations. We hope to welcome you back in the very near future. Best Wishes,Social Media Support

8/10 Good

Ruyter

Liked: Cleanliness, staff & service, property conditions & facilities
It is very nice
Stayed 4 nights in Feb 2024
Response from Social Media Support on Mar 22, 2024
Hi Ruyter, Thank you very much for your rating on the Westgate Palace Hotel. We are glad you had a terrific stay, and we invite you to visit us again soon. Best Wishes,Social Media Support

10/10 Excellent

Alvaro

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great just a heads up the twin beds are really small for an adult
Stayed 4 nights in Feb 2024

2/10 Terrible

Esli

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The sheets were so dirty and the towels as well. this place is NOT close to Disney. The pricing was not that bad so I thought it would be fine but nope. The windows don't open either I felt trapped.
Response from Social media support on Mar 11, 2024
Hi Esli,We're sorry to hear about your disappointing stay. Cleanliness and comfort are top priorities for us, and we apologize for any lapse in our standards regarding the sheets and towels. We appreciate your honesty and hope to have the opportunity to regain your trust in the future.Kind regards,Social media support